LoanCare, LLC

2019-08-05

Newnan, GA

Trouble during payment process

Mortgage: VA mortgage

Complaint: We have appealed our real estate tax assessment with the taxing authority in XXXX, GA. That appeal is in process. The appeal places the property in a tax abeyance posture. Nonetheless, LOAN CARE -- the mortgage servicer has made tax payments, over our objections, to the taxing authority creating an escrow shortage. We have sent timely notice to the mortgage servicer advising them of the tax status, and urging them to -- not -- make any payments to the tax authority because we owe no real estate taxes. We have also supported the " no-tax due '' status by supplying letters from the tax authority and the local Superior Court informing that no taxes are currently due, and that the appeal remains active. Despite these numerous communications, the mortgage servicer refuses to apply our correct amount payments to the account, and the mortgage servicer continues to impose erroneous and punitive charges to the account. WE HAVE THE FUNDS TO MAKE THE PAYMENTS as we have continually during this dispute. The mortgage servicer has employed a debt collection law firm to foreclose on our home. We have made contact with the debt collection law firm under the FDCPA, but the debt collection law firm has refused to act, and it continues to move forward with foreclosure actions. The entire organization is conducting itself illegally, to our harm and detriment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-05

Ocklawaha, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-05

Cooper City, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-05

San Diego, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My two home loans were with XXXX. In XX/XX/2019 XXXX notified me that they are bankrupt and transferring my loans to Loan Care. In late XX/XX/2019, Loan Care sent me a loan transfer forms for one of the loans and requested that I pay the first 2 months, since it will take time to transfer automatically. In early XX/XX/2019, I sent them a check for each of the loans. Then I found out Loan Care cashed both checks and also took my money from my account via automatic payment for the month of XX/XX/XXXX. Also XXXX did not transfer my home loan and also took out the automatic payment for XX/XX/XXXX. Thereby I double paid Loan Care in XX/XX/XXXX. I have contacted XXXX XXXX - XXXX XXXX XXXX XXXX XXXX VA numerous times, sent them copies of both checks and my bank slip. They still have not refunded me my money and always have an excuse. It is in reference to customer ticket XXXX X. They never contact me and I am still out of over {$4000.00} USD
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-05

Magnolia, TX

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I suffered damage to my home in XXXX of 2019 due to a major flood in the XXXX XXXX XXXX of XXXX, TX XXXX. A check was provided to me on or about XX/XX/2019 by XXXX XXXX XXXX. The check was endorsed and sent to LoanCare within 48 hours of the receipt. XXXX responded with a request for documents. Requesting the following : LoanCare Claim Tracking XXXX Loan # XXXX Adjusters Worksheet Waiver of Lein Contractors License Signed Contract W-9 from Contractor All was provided by overnight XXXX. Several days later I called to confirm they had received the information. They said they had but needed the Waiver of Lien on their letterhead. This was provided on or about XX/XX/2019. Checking back several days later they said that the information was not sufficient because the Contractor did not have a Contractor 's License #. This is not available in the State of Texas since Katrina and Ike. Several days later they came back asking for a Surety Bond. I have been unable to locate one that is for a private residence that is not being reconditioned with public monies. I have attempted several times to get the name of anyone in " upper management '' that is referred to by the various call centers I have been routed to. I have requested a phone number to the corporate headquarters on several occasions including today, XX/XX/2019. I had discussions in the last three weeks and was supposed to have been contacted by " upper management '' on XX/XX/2019. As of today I have not been contacted by anyone in LoanCare XX/XX/2019. I talked to three different call centers today. The second call center indicated he would be transferring me to " upper management '' but instead transferred me to another low level call center. This call center would not give me any information about upper management either, but said a Supervisor would be calling within 24 - 48 hours. This is the third time I have been told a supervisor would call. I have not missed any payments to this company, who by the way purchased my loan without my knowledge, and I feel they are being unreasonable in holding the money for the repairs to my home unnecessarily long. The amount of the check exceeds the amount I owe on the home by nearly {$30000.00}. Their liability is far less. In looking at this company on line it appears they are continually indulging in what appears to be fraudulent practices. I need the names and address and phone numbers for the principals of LoanCare so further dialog can be made. Their delay is beginning to impact my abilities to maintain any type of lifestyle. It is difficult to maintain two house payments, the one they hold the mortgage on and other living expenses.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-05

Katonah, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: Loancare Home Mortgage. Name attached to mortgage history that is not responsible for the debt. Contacted and wrote the company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-04

DE

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: We purchased our home in XXXX of XXXX with a mortgage through Loan Care. In XXXX of XXXX, we asked about lowering our payments due to the co-borrower being laid off. At that time Loan Care suggested we ask for a " hardship loan modification ''. We were advised at that time to stop paying our mortgage. We asked if not paying our mortgage would affect our credit or put us in danger of foreclosure. The associate at that time stated neither of those things would happen because we would be in a loan modification. We submitted all documents to Loan Care and awaited an answer. In XXXX of XXXX, we were reported as late to the credit bureaus. When we called Loan Care we were then advised that we would be reported late during the modification. We advised what we were previously told and the associate advised us that is not correct. We did not feel comfortable continuing at this point because it had already been 2 months and the modification application was still being " reviewed '' and they could not give us a time frame. The associate advised us they would not accept any payments from us because we were in the modification process. They also advised us that if we were to mail a payment they would return it. The associate assured us that the decision should be made soon and to be patient. We were highly uncomfortable but due to our financial situation and Loan Care stating we could not pay, we had to continue with the modification. In XXXX of XXXX, I was confronted by a " field agent '' when I came home from work and they were taking pictures of our property. The agent advised us this is done because they need pictures of the property in case of foreclosure. We immediately called Loan Care and that is when a customer service associate advised us that the property could go in to foreclosure until we are approved for the modification. We demanded at that point to make a payment to help bring the account current but the associate refused to take our payment unless it was for the entire past due balance. They also stated that they are experiencing high volumes of modifications due to a series of hurricanes that are affecting borrowers. The associate again stated they will not take a payment and if we tried to mail a payment, it would be returned. The associate advised us we need to wait until modification approved but could not supply a time frame. We were extremely uncomfortable with this process and decided to pay the entire amount that was past due, {$5100.00}. This was amount given to us by Loan Care in order to bring the account current. When we made the payment on XX/XX/XXXX, the associate, Agent ID XXXX said we would remain in the modification process. During this time we were in email contact with the Loss Mitigation team at Loancare and continuously emailed them. The Loss Mitigation team repeatedly mishandled our documents or stated everything we sent was not received and we would need to resend. On XX/XX/XXXX We received a certified letter from Loss Mitigation at Loan Care advising us we were approved for a FHA/HUD assisted modification and would be on a trial payment plan. We had to make 3 payments under this trial, XXXX, XXXX, and XXXX, before our HUD assisted modification would go in to affect. We made all payments on or before the due date. During this time, we had to send back the HUD Modification documents certified. The first time we sent it, they stated they didn't receive it even though we supplied a tracking number. It took 2 more times of us having it certified and sent overnight mail for them to receive it. However, Loan Care stated they received the packet late and closed our modification file and denied us. They never advised us of this. Every month we would send emails to 2 contacts at Loan Care asking the status of our modification but never received a reply. We also called every month and were advised the modification is processing and the correct payment amount hasn't been determined. During this time we were denied making payments by Loan Care associates and were again advised all payments mailed would be returned. Every month we would call and email yet received no reply 's. This continued until XX/XX/XXXX when we received a notification through XXXX XXXX that our mortgage entered in to foreclosure. We never received documents or letters from Loan Care regarding this. When we called Loan Care that night, we were advised that our modification was denied because they did not receive our modification packet notarized in XXXX. We had proof, in the form of a tracking number through XXXX anXXXX XXXX XXXX ( since we sent them 3 times ), as well as an email of the documents scanned, that the packets were received by the XX/XX/XXXX deadline. We emailed our contact in Loss Mitigation, XXXX XXXX and he finally replied. He stated the foreclosure process was incorrect, they had our documents before the deadline of XX/XX/XXXX but no one processed it, and that the foreclosure would stop and all fee 's associated it with it would be credited to our account. We made a bulk payment for the months that Loan Care refused to take payment and entered into a modification agreement with a lowered mortgage payment. 2 months later when we paid our XXXX mortgage, the amount we had to pay increased by over {$300.00}. When we called to determine why, we were advised our taxes increased significantly and our escrow was short. We were advised an analysis was done in XXXX but we never received any documentation or letter stating our payment would increase. We also researched our taxes and they did not increase. We asked for another analysis done and for them to review the tax information since the amount they stated it increased, over {$2000.00} annually, was obviously incorrect. It was at this time we also learned that {$880.00} in attorney fees were not credit back from the foreclosure. During XXXX, XXXX, and XXXX we waited for another analysis to be done but they did not completed it until the end of XXXX. During this time we were advised by Loan Care to pay our original modification amount since escrow shortage is in dispute. Loancare has reported us late to the credit bureaus as non payment during this even though we've paid every payment. It was determined that Loan Care applied 3 of our payments to a " Suspension Account '' during this dispute and never applied at least one of them to our account. Since XXXX, Loancare has ceased to reply to us and when we try to make a payment, they refuse to take it for the amount that Loan Care advised us our mortgage payment would be with the escrow shortage. They also have never replied regarding why our tax information differs from theirs. At this time they are threatening to put us in foreclosure again. We have attached email correspondence that verifies all the information we discussed. Also, we've included a letter/email we have sent to the management and corporate board of LoanCare. We've included statements that show our account has not been credited the {$880.00} in attorney fees and our misapplied payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-03

Bohemia, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Soo I have been a home owner for 20 years my loan has been bought and sold numerous times which basically means your stuck with the company you didnt get to choose so my mortgage was taken over back In XXXX the new company has a different set of rules then any other company Ive dealt with in the last 20 years of homeowner ship that I find unfair and predatory and here are my examples first they havent sent me a single letter let alone a mortgage statement second I have always been able to have a 15 day grace period to pay mortgage not with this company third if I chose to make a payment from an automated phone call its {$12.00} free with the other 7 companies if I choose to pay online its free till the 4 th of the month then there is a fee again usually free till the 15 with any other company there are more issues but what Im getting at is how is it fair for them to change the terms of a loan on me without my consent
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-03

Shreveport, LA

Incorrect information on your report

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-03

Lucas, TX

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-03

Lewisville, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: There were several overpayments on my mortgage account that I am requesting a refund for. I have written to both XXXX and Loancare and talked to several of their representatives and supervisors with no success. We have been working on this refund request for two months now and Loancare 's customer service department keeps giving me the run-around and telling me the refund request has been escalated and will be completed in 3-5 business days and a check will be overnighted to me. Still no refund check, two months later. This request initially started with XXXX XXXX in XXXX, in the midst of our loan being transferred to Loancare. We initially had two loans with XXXX only XXXX of which was transferred to Loancare. The overpayments were supposed to go to the other loan, still with XXXX. It is now XXXX and I was just told that or money was sent to XXXX XXXX and that Loancare will have to request the refund from XXXX XXXX for these funds. Also, we were told to request an Advocate on Loancare 's website. All that I would like, is to receive the refund of our hard earned funds. This is quite disheartening and very upsetting. That we keep getting tossed around with no resolve. The refund amount that we are requesting is {$36000.00}. We have provided Loancare with all of the proof of payments and written requests and we are still no closer to having the money in our hands. As of today XX/XX/XXXX, our loan is not due until XX/XX/XXXX. This entire issue/situation has been disheartening and this issue has truly caused a hardship on me and my family. I hope that you are able to assist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-02

Hunter, UT

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-01

Phoenix, AZ

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I have been trying to get ahold of LoanCare who services my mortgage for 3 days. I have tried emailing and calling multiple times - every time I have waited on hold for over an hour - elected a call back and have never received a call back. They recently charged me {$420.00} to schedule an appraisal for pmi removal on XX/XX/19 and they said an appraiser would be in contact within 1 week it is now XXXX and I have not heard back. They will not respond to emails or calls.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-01

Greenwood, CA

Trouble during payment process

Mortgage: FHA mortgage

Complaint: A late 30-day payment mark on my credit report for XX/XX/2019 should not have happened. We contacted Loancare on XX/XX/XXXX, via recorded phone call, to make a payment arrangemet in advance of the 30-day late date. We were told on that phone call by a representative that we would be able to take our XX/XX/XXXX payment and spread it out over six months so that we would not incurr a late payment charge. It was also explained that we could move our next payment date to XX/XX/XXXX. We were assured on this recorded phone call multiple times that this would bring us current and we would not incur any penalties or negative marks on our credit report. On XX/XX/XXXX, after this phone call, Loancare issued a letter stating we would still owe a full payment by XX/XX/XXXX. This letter was sent via postal mail only and was not covered on our recorded phone call. This letter did not ever reach our home, nor would it have prior to the XX/XX/XXXX date - just 3 days after our phone call. Because of this we recieved a 30-day late payment mark on our credit reports that was due to decieptful and inaccurate information practices by Loancare. Prior to this we had no late payments for the life of the loan with the company, nor any late payments on our credit report for over a decade. We attempted, in advance of a penalty, to resolve this with Loancare and assumed we had based on the recorded phone call. After multiple attempts to resolve this with Loancare, they refuse to discuss the matter, will not provide a copy or transcript of the recorded phone call, and refuse to correct/remove the 30-day late mark on our credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-01

Magnolia, TX

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: For the last two years I have been in a downward spiral with Loan Care. After I started the loan trial modification process and was at the tail end of it they have refused to send me the proper paperwork to sign for closing. I continue to make the payments that are not being applied to the mortgage but instead to the trial plan. I am in my 4th cycle of misdirection with Loan Care, and each time is the same. Trial Modification paperwork is mailed in the proper name so I can open, sign and return. I make the 3 trial payments needed to start the closing process. Then they mail the final documents in the wrong name so I can not open and sign. They put the house back in foreclosure status with a sale date. A month later they send me new trial modification documents with the proper name, and the process starts over. Each time the payments are made and applied to the trial and not to the mortgage. The last time they put it back in foreclosure it was stated that I had not made a mortgage payment since 2017. This is not true. Over the last month I have called 3 times a week, to get the paperwork sent out correctly. Each time they have stated that the paperwork is being processed with the correct name on mailing and I will be receiving it. It has not been re-mailed. It is evident that they have the capability to mail items in the correct name every time except when it is the closing documents, keeping me in the cycle of not being able to finalize my loan. 2 years is far to long of a process not to send the appropriate paperwork. PLEASE HELP
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-01

Woodland, WA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: Loan Care is servicing the loan which we fell behind on and we have been trying to get our short sale approved since XXXX. My agent says they don't know the process, they are asking her for things that are not legal, and now that the appraisal has been done and our offer is meeting the net, they will not send an approval. The underwriter 's name is XXXX, she will not return my agent 's calls. The supervisor we have been dealing with is named XXXX, he just continues to say that she will call us, but we have been in this loop for weeks. Today my agent called in 3 times, was on hold for over an hour and a half the 3rd time and was then disconnected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-31

Smyrna, SC

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: On XX/XX/2019 I wrote and mailed a check for {$290000.00} to Loancare to pay down my mortgage on my new home in XXXX XXXX. The sale of my condo in XXXX fell through so I didnt want to use that money for this. I called Loancare and was told not to worry because it wasnt a certified check and it wouldnt be cashed. But it was cashed. Fast forward. After 5 phone calls and 4 hours of being held on Hold Im still no where with these people. My requests for them to wire my money back has not happened due to them not requesting the proper documentation at the onset of my request. It has been 16 days since they cashed my check. Ive sent them photos of both the front and back as requested of the cancelled check and still no results whatsoever. Im frustrated and extremely angry as Im losing interest every day that my money is sitting in their hands. I also need that money right now. Four hours of waiting on the phone has not a produced a real live person to get this thing resolved. Ive talked to several people earlier but nothing gets done. Dont think theyre crooks ; just inept. HELP!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-31

Lansing, MI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I closed on my home with XXXX XXXX on XX/XX/2019. About a month later I received a letter of Servicing Transfer to Loancare , LLC. At some point both companies were claiming to be the company servicing my mortgage and I received statements from both companies in the same month ( XXXX ). Right now my credit report is showing like I have two mortgages and because of their faulty reporting, my credit score dropped to the 600s.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-31

AZ

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Prior to XX/XX/2019, had a loan on a rental property and loan with XXXX, XXXX XXXX XXXX XXXX XXXX SD, XXXX Never missed any monthly payments. I always pay in excess of the payment required. XX/XX/2019. Received notification that XXXX was going into bankruptcy and that my loan had been transferred/sold to LoanCare. Received a letter from LoanCare with payment address but no loan number. Loan Care, XXXX XXXX XXXX XXXX XXXX VA XXXX Payment address : LoanCare, XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX I set up my bill pay to make the XX/XX/2019 payment on XX/XX/XXXX of {$770.00} ( in excess of amount due ) to the new address assuming the loan number was the same. After the payment was made, I received an invoice from LoanCare with a different loan number. I changed my bill payment settings, inserting the new loan number and verified the payment address was correct, and it was, and that payment was scheduled for XX/XX/2019 for {$770.00}. XX/XX/2019 LoanCare begins sending letters that they have not received any payments on the loan they assumed from XXXX as of XX/XX/2019 and threatening me with foreclosure. I was out of town until XX/XX/XXXX and received those letters at that time. In fact, as indicated above, I made a payment of {$770.00} was sent to Loan care on XX/XX/XXXX and another for {$770.00} was made on XX/XX/XXXX. I logged onto my banking system an confirmed those payments had been made and transactions completed. XX/XX/2019 Spoke with LoanCare customer service. They said they can find the XX/XX/XXXX payment, posted to the original XXXX account #. The representative has set up a request to move those $ to the correct account. Can not find the XX/XX/XXXX {$770.00} payment and asked for a bank receipt showing that amount. XX/XX/2019 Sent a letter to Loan Care summarized here : Loan Care LLC Attn : Loss Mitigation XXXX XXXX XXXX XXXX XXXX VA XXXX This loan was recently transferred from XXXX, The XXXX payment in the a-mount of {$770.00} was made on XX/XX/2019 ... Processed XX/XX/XXXX, confirmation code : XXXX. The payment was directed to the original XXXX account # as I had not yet received an invoice or account number information from Loan Care. Upon calling Loan Care rep on XX/XX/2019, the XXXX payment was found and the representative initiated a transfer to the correct account. The XXXX payment in the amount of {$770.00} was made on XX/XX/2019 ... Processed XX/XX/XXXX, confirmation code : XXXX. The payment was directed to the Loan Care account # as per Loan Care invoice. According to the representative I contacted on XX/XX/2019, the XXXX payment was not posted into the account and can not be found. I have contacted_BANK_ and they will be sending proof of payment directly to Loan Care. Please adjust the records. None of the payments have been late. XX/XX/2019 Spoke with the bank and they have a direct contact info with LoanCare and will send receipt of payment of the XX/XX/XXXX {$770.00} payment directly to LoanCare and cc : XXXX XX/XX/2019 Received confirmation from bank representative via phone call, that the receipt was sent. XX/XX/2019 Set up an online account with LoanCare. It shows they have logged no payments to the loan number. XX/XX/2019 Spoke with collections XXXX or XXXX?, no help at all. Just asked me constant detailed questions for identification purposes and could not help find these missing payment. Transferred me to customer service. On XX/XX/2019 Spoke with XXXX, in customer service. She sees the payment reversal request that has not been processed yet ( Really! Why was it not processed??? ) and it makes note that the XXXX payment needs to be 'searched for '. XXXX is going to escalate the payment reversal request to reverse the XX/XX/XXXX payment request and search for the XXXX payment ; and will add a notation that the bank has sent in a receipt showing the XX/XX/XXXX payment was made to this account. She is unable to verify that the receipt of XX/XX/XXXX payment was received by LoanCare, she is unable to verify whether my letter was received, and she is unable to attempt to look for the missing XX/XX/XXXX payment that was made, confirmed by my bank. Summary This disreputable company is apparently unable to properly log payments, unable to identify the payments made by people, they are making threats, sending out collection notices, and destroying my excellent credit. A search online shows I am one of MANY people experiencing the same issues with this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-31

Blakeslee, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-31

Fort Walton Beach, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-30

South Lyon, MI

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-30

Claycomo, MO

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-30

Phoenix, AZ

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Because we did a loan modification and filed bankruptcy we can not make our payment online and every time we have to call to make a payment we have to spend like 30 minutes or more waiting for someone to answer, and then get hung up I think this is not acceptable because they are still being paid and I think is abusive.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-30

Manassas, VA

Struggling to pay mortgage

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response