Kross, Lieberman Stone, Inc.
Consumer Complaints
There are over 65 complaints on file for Kross, Lieberman Stone, Inc.. Dated between 2018-07-23 and 2014-10-16.
Complaints Page 2
2017-03-15
Pikeville, NC
Improper contact or sharing of info
Debt collection: Auto
Talked to a third party about my debt
Complaint: I was seen at XXXX in XXXX who then sent personal information to Kross Lieberman & Stone. Kross Lieberman & Stonesent personal health information what type of procedure and reason for my visit which has to be in violation of HIPPA. I also do not see Kross Lieberman & Stone licensed to collect in the state of NC
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-03-02
Corona, CA
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Company Response: Closed with explanation
2017-02-28
Chandler, AZ
Communication tactics
Debt collection: I do not know
Called outside of 8am-9pm
Company Response: Closed with explanation
2017-02-07
Vienna, NC
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Company Response: Closed with explanation
2017-01-24
NC
Disclosure verification of debt
Debt collection: Medical
Not given enough info to verify debt
Complaint: I was never aware of this debt and demand proof
Company Response: Closed with explanation
2017-01-22
NC
False statements or representation
Debt collection: Other (i.e. phone, health club, etc.)
Attempted to collect wrong amount
Complaint: I paid I 've XXXX dollars and was told my puppy had a 99 % survival rate if I kept her there .. puppy had a turn for the worse I was never contacted when puppy passed I have called multiple time in attempt to speek to dr which I was told would be be only one to adjust fees never revived a call my puppy 's dead. It 's was held XXXX for over 30 days I was told XXXX dollars was the balance then collections is going for over XXXX XXXX the 99 % survival rate is why I kept her there I was told she should make it isf I left her ... again dr never called. It sure if any in my messages were relayed to him but I did pay I 've XXXX to this place. And the collection amount is incorrect and dr never called to discuss further amounts since the puppy did not live with his garunte of 99 % survival had I been told XXXX I would have taken her home just like I told them
Company Response: Closed with explanation
2016-12-21
Forest Oaks, NC
Disclosure verification of debt
Debt collection: I do not know
Not given enough info to verify debt
Company Response: Closed with explanation
2016-12-20
Montgomery, AL
Communication tactics
Debt collection: Other (i.e. phone, health club, etc.)
Threatened to take legal action
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed
2016-12-19
Montgomery, AL
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-11-29
Cary, NC
Disclosure verification of debt
Debt collection: Medical
Not given enough info to verify debt
Company Response: Closed with explanation
2016-11-01
Bremen, GA
False statements or representation
Debt collection: I do not know
Impersonated an attorney or official
Complaint: An agency named Kross, Lieberman, & Stone have fraudulently stolen {$950.00} from me and I want my money back. Kross contacted me and claimed that I had an unpaid debt which they were trying to collect. Kross used the false name of XXXX to steal my personal information and made a false settlement agreement with me. Now an agency named XXXX is claiming I owe them and I have a balance of {$800.00} plus that I owe them. This is a lie. Kross appears to be a criminal organization that steals from consumers who are trying to do the right thing. Under that settlement agreement I DO N'T OWE XXXX ANYMORE MONEY BECAUSE I PAID THEM ACCORDING TO THE SETTLEMENT AGREEMENT. AND THOSE XXXX CREDIT BUREAUS ARE HOLDING ME HOSTAGE BUCAUSE OF THIS FRAUDULENT COMPANY CALLED KROSS, LIEBERMAN, AND STONE.
Company Response: Closed
2016-10-22
NC
False statements or representation
Debt collection: Medical
Impersonated an attorney or official
Complaint: Hello My son went to a fast med urgent care the medical insurance is under my name ( im the dad ) this it was placed on my credit report. This company also put it on my sons credit report as well which it should not be. I have been called daily looking for payment. On XXXX occassion i was told " you really should pay these XXXX bills {$54.00} and i believe {$110.00} other eise we will take our next step and go forward with legal action '' to me thats illegal to say there the lae firm of kross, liebetman & stone. I will proceed with a harassment and unethical collection practices lawsuit. What i would like to happen in order for me to not file a lawsuit and i will even resind this complaint i would like these XXXX medical items REMOVED from my son XXXX credit reports immediatly as its on my credit reports and can continue on my reports.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2016-10-18
Albuquerque, NM
Cont'd attempts collect debt not owed
Debt collection: I do not know
Debt is not mine
Company Response: Untimely response
2016-09-21
Bremen, GA
False statements or representation
Debt collection: I do not know
Indicated committed crime not paying
Complaint: I accepted a settlement agreement with this agency. I paid off the debt as arranged ; however, this agency has failed to do its part and have the debt removed from the credit bureaus.
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2016-09-12
Pikeville, NC
Cont'd attempts collect debt not owed
Debt collection: Medical
Debt was paid
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2016-07-21
TX
Communication tactics
Debt collection: Medical
Frequent or repeated calls
Complaint: I do not answer unknown numbers because of frequent solicitation calls, I received about XXXX phone calls within the span of a day and a half, the caller would not state his business and would just leave a name and number to call back. All of these calls were during business hours when I 'm not able to use my cell phone for personal business. I called the number back when I got a free minute on my lunch hour and spoke with the gentleman, he let me know it was to collect a debt, I asked him if he could please mail or email me a statement so I can make sure it 's valid, he gave me an email address to request a bill, I emailed requesting a bill the same day, I did not receive a response until the next day with my name spelled wrong on everything, I asked them to correct before I make payment. I continued to receive multiple calls while corresponding and cooperating via email.
Company Response: Closed with explanation
2016-07-18
Bedford, TX
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Complaint: I sent Kross Lieberman & Stone on XXXX XXXX, 2016 to request validation under the Texas Financial Code. On XXXX XXXX, 2016 i received improper validation from the Kross Lieberman & Stone. On XXXX XXXX, 2016 I sent Kross Lieberman & Stone another letter informing them that they did not properly verify the debit under the Texas Financial Code and that they either need to verify or delete the debit. Kross Lieberman & Stone received that letter on XXXX XXXX, 2016 and i did n't get a response back from them. I sent them one final letter on XXXX XXXX, 2016 letting them that they never responded to my request and that since they are refusing to acknowledge the debit validation or send me what i am requesting under the Texas Financial Code and i ask that they delete the tradeline since they are properly giving me the validation i request in my first correspondence. Once they received that letter on XXXX XXXX, 2016 and I never recvied anything thing else from them and they are still showing on my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-06-20
Acworth, GA
Disclosure verification of debt
Debt collection: I do not know
Not given enough info to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-06-08
Charlotte, NC
False statements or representation
Debt collection: Other (i.e. phone, health club, etc.)
Attempted to collect wrong amount
Company Response: Company believes the complaint is the result of a misunderstanding Closed
2016-05-04
Asheville, NC
Disclosure verification of debt
Debt collection: Medical
Not given enough info to verify debt
Complaint: Kross.Lieberman and Stone is shown on my credit report as the debt collector XXXX for a XXXX medical collection. I did visit XXXX on XXXX/XXXX/XXXX and my insurance company was supposed to pay and did n't. XXXX collected my {$30.00} co-pay at the time of service. The total bill was {$320.00} but Kross/Lieberman has reported an outstanding balance of {$420.00} on my credit report. I wrote XXXX on XXXX/XXXX/XXXX offering to settle for {$150.00} but have yet to hear from them on my settlement offer. I battled with my insurer, XXXX of NC, for years to no avail.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-04-20
Arco, CA
Cont'd attempts collect debt not owed
Debt collection: Medical
Debt was paid
Complaint: Received notice of unpaid debt to XXXX NC on XXXX XXXX. XXXX was paid by check on XXXX XXXX, cleared XXXX XXXX. I have asked by letter the collection agency to verify the debt, they have not done so and have continued to call and write me, despite my letter requesting verification.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-04-14
Quartzsite, AZ
Disclosure verification of debt
Debt collection: Medical
Not given enough info to verify debt
Company Response: Closed
2016-04-05
Cary, NC
Communication tactics
Debt collection: Medical
Frequent or repeated calls
Company Response: Closed with explanation
2016-02-26
Centerton, OH
Cont'd attempts collect debt not owed
Debt collection: I do not know
Debt resulted from identity theft
Complaint: XX/XX/XXXX, I received a past due balance statement from a Kross Lieberman & Stone in my maiden name, with my name spelled incorrectly. I contacted them to inquire what it was. I told them that it was sent to me in maiden name and spelled wrong. I have been under my married name for 8 years. They had my information attached to an icloud account that is not mine. I do not have an icloud account. They claim I bought a whirlpool kitchenaid mixer XX/XX/XXXX. I did not purchase this or sign for this. I suspected fraud & reported it to the police. I was advised that it was fraud & to ignore, but monitor my credit. They then called my parents home & left a message and sent another letter in XX/XX/XXXX. I again contacted police again. I was given the same advice and told if they continue to harass, to file an official report. In XX/XX/XXXX, I got another letter. Last week, we noticed our credit drop on our credit card statement. I went and filed an official report with the police and was advised to contact the agency to give them the police report number. When I contacted the agency, they told me to dispute it in writing. I told them I suspected fraud. They asked me questions about my information, and I again told them of the error in the name and the account that it was tied to. They then told me a new date as to when it was purchased & that I supposedly made two payments and stopped. They said it was delivered to my house. This information was different and new from the time I talked to them XX/XX/XXXX. I did not authorize such a purchase nor did I have it delivered to my house. The man I spoke with last week was completely rude. I was told to " put the report number in my dispute letter if it made me feel better. '' I asked how I supposedly paid for this and asked to be sent a hard copy of the authorization for this item and was told that they did n't do that.
Company Response: Closed with explanation
2016-01-19
Ernul, NC
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt was paid
Company Response: Closed with explanation