Hunter Warfield, Inc

2019-05-22

Wahiawa, HI

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-05-20

El Paso, TX

Threatened to contact someone or share information improperly

Debt collection: Other debt

Talked to a third-party about your debt
Company Response: Closed with explanation

Timely Response

2019-05-19

Macon, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with non-monetary relief

Timely Response

2019-05-17

Houston, TX

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-05-14

Mabank, TX

Attempts to collect debt not owed

Debt collection: I do not know

Debt was paid
Complaint: i paid this debt a month ago and they refuse to remove it from my credit report
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with non-monetary relief

Timely Response

2019-05-14

MD

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: My name is XXXX XXXX, I am a previous resident at the XXXX in XXXX Maryland. I wanted to reach out to you due to receiving a call from a collections agency. During the call from the collection agency, they stated that my wife and I owe {$3700.00} due to unpaid rent. When I inquired on our move out date from the XXXX they informed me that we move on XX/XX/XXXX, which is incorrect. I have attached a copy of an email that was sent to the XXXX informing your team that we would be moving out on XX/XX/XXXX, which we turned in keys and garage door openers on XX/XX/XXXX at XXXX XXXX. During this time our lease agreement had expired and we were on a month to monthly rental agreement. After sending the attached email my wife received a call from you was she informed you that I had been laid off and we could no longer afford the rent payment. On XX/XX/XXXX, I submitted the prorated rental payment of {$1100.00}, due to us moving out on the XXXX of the month. Per the XXXX county housing code, if you have a loss of income you have the ability to submit a 30 days notice. I have also attached another email stating that your maintenance team changed the locks on the unit on XX/XX/XXXX. I have attached several supporting documents that should clear up the errors and time that we moved from the apartment and also that we do not owe the XXXX any rent. The property management company can not provide a signed lease. They can not provide a reason why I was charged for the additional month and a half.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with non-monetary relief

Timely Response

2019-05-13

Austin, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with non-monetary relief

Timely Response

2019-05-13

NJ

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: Debt Collector failed to supply documentation showing an agreement for the charges between myself and the fraud originator. There is no agreement to pay the charges and there never has been. Yet they still insist on trying to collect the charges and have now reported a fraudulent debt to my credit report.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with non-monetary relief

Timely Response

2019-05-13

Palos Park, IL

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: We were on a month to month lease with XXXX XXXX XXXX XXXX ( XXXX ) & it became too expensive. They took us to court & we moved XX/XX/XXXX. The judgement for the balance owed to them is {$4900.00}. XXXX sent the account to Hunter-Warfield Collection Agency & added thousands of dollars in erroneous charges & fees. We agree that we owe the judgement amount of {$4900.00} but NOT the {$11000.00} that is currently reporting on our credit reports. I'm attaching a copy of the judgement amount which was also reconfirmed, in court, in XX/XX/XXXX. We tried to make a payment arrangement with the attorney but they said we had to deal with the collection agency who would only make an arrangement on the amount they're reporting, which is wrong.
Company Response: Closed with explanation

Timely Response

2019-05-11

Arsenal, PA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2019-05-11

Jacksonville, FL

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with non-monetary relief

Timely Response

2019-05-11

Oxford, GA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: For about the past six months I have been getting robo-calls from Hunter Warfield on pretty much a daily basis. There are two types of calls ... one does not mention any names. It says they are a debt collector and that I should call them about this debt. I have not called them back as I have been totally consumer debt free for over 10 years and my credit score is in the high 800s. The second type of robo-call is one asking for my ex-wife. The message is the same, that she should call them regarding an outstanding debt. My ex-wife and I divorced 17 years ago. I don't even know where she lives. I have only gotten phone calls. No letters. I have hesitated to call them back as it then becomes a " war of words. ''
Company Response: Closed with explanation

Timely Response

2019-05-11

Liverpool, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: A settlement was made to HUNTER WARFIELD for XXXX XXXX apartment account ... the account was paid off on XX/XX/2019. It is still showing as open and needing attention.. I need the company to report the account as a settlement and paid off or closed due to settlement paid in full.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2019-05-11

Newnan, GA

Communication tactics

Debt collection: I do not know

You told them to stop contacting you, but they keep trying
Complaint: I started getting contacted by Hunter Warfield at the end of XXXX. I asked the agent to validate the debt and they refused saying I had to verify my address. Hunter Warfield was told XXXX XXXX XXXX XXXX was not a valid address for me yet they continued to send mail regarding this debt there. They also sent mail to another address that is not mine, knowing it was not my address. In XX/XX/XXXX, I spoke to a Hunter Warfield agent and advised them that I do not want to receive calls from their dialer system. I would gladly speak with a live agent but I advised the agent verbally and escalated to a manager and advised them that I did not want to receive dialer calls. To date I continue to receive dialer calls from Hunter Warfield. TodayXX/XX/XXXX I received a dialer call from Hunter Warfield. There is always a long pause before the calls are connected. When the call connected I asked the female agent if this was a dialer call and she laughed and asked what is that. I then requested a supervisor and she disconnected the call. I called back and got XXXX who claimed she was my account manager. She offered to resolve the dialer issue herself and I explained that I already had the info on file and wanted a supervisor. I was transferred to XXXX XXXX who identified himself as a supervisor and proceeded to read the FDCPA. I told him it was not necessary because I understood it was an attempt to collect a debt and the information obtained would be used for that purpose. Instead he continues to over talk me. I stopped talking and when he finished with the FDCPA he demanded payment. He never once tried to address why I was escalating to a supervisor. He asked me if I was paying today and I told him no. He then said there was nothing else for us to talk about and disconnected the call. I called back and got XXXX again. I asked for a supervisor again and was transferred to XXXX XXXX (? ) he refused his last name when asked. XXXX also read me the FDCPA and demanded payment. I again attempted to explain my issue and he refused to listen and also demanded payment. He said since I was not paying there was nothing for us to discuss. I tried to explain my dialer call issue and he disconnected. I called back this time I got XXXX who told me the notes on my account said to cease and desist and she hung up. I NEVER told anyone from Hunter Warfield to cease and desist, I only asked that I not receive dialer calls. I called back for the final time. I was transferred back to XXXX XXXX. Who did not read the FDCPA to me at all. Instead he asked me if Hunter Warfield has permission to speak with me. I told him Hunter Warfield has always been able to speak with me but that I have it on the record and it was sent in writing that I am not to receive dialer calls. I asked who put a cease and desist on my account and he refused to say who, just that it was being removed. I have NEVER been hung up on, over talked or mishandled by any agency as horribly as I have by XXXX, XXXX and XXXX of XXXX XXXX. Their unprofessional demeanor as well as XXXX putting fraudulent notes of a cease and desist on my account, and XXXX removing them is far beyond legal and acceptable.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2019-05-09

Dallas, TX

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2019-05-09

CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: Good Afternoon, i first noticed that i had a collection open with Hunter Warfield, i contacted them what it was about and i was told that it was from a broken lease, and i replayed that i didnt terminate a lease with XXXX XXXX, and didnt renew my lease. i requested a copy of the claimed lease and they couldnt provide it. i asked if paying this would delete the collection from my account several times and every response was a blank message. can you please assist me with this, when i moved out of my apartment at XXXX XXXX XXXX, i was served with an evition notice either pay in 3 days or return keys. i returned my keys to the office in the drop box. after the first complaint the collection mark was removed from two of my credit reports, but it still remains on my XXXX report, since they cant proove that i owe this dept it needs to be removed from my XXXX credit report
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2019-05-08

Columbus, OH

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Closed with explanation

Timely Response

2019-05-08

Bremen, GA

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: Over final rent statement was forward to Hunter-Warfield. During a previous discussion with them it was confirmed that approximately {$920.00} of our final rent bill was paid via money order to the original creditor XXXX XXXX at XXXX XXXX. The collection agency put the account a dispute status in order to confirm the balance and get an updates statement from the original creditor. The update invoice took some time to get to the collection agency, but onXX/XX/ I received an update statement via US mail from the collection agency requesting a balance of {$220.00}. I contacted the agency because I was unclear of the balance and wanted to confirm that the utility charges on the remaining balance were correct. A second dispute was requested and the collection agency agreed to verify and request a breakdown of the utility statement from the apartment complex. During this conversation I was told that my collection account would accrue interest at a daily rate while the dispute was being processes. When I asked where the interest was from and how could they charge me interest, I was informed that my apartment lease stated that interest would be paid on late payments. I reviewed my lease and saw that the only fees accessed on late rent and past due payments were {$150.00} late and after 3 days another {$100.00} fee plus any fees associated with an eviction. I argues this issue and spoke with a manager who state that it was in my lease which authorizes the collection agency to charge interest on a collection balance. On XX/XX/XXXXat approximately XXXX I contact the original creditor XXXX XXXX at XXXX XXXX to inquire about the interest on late payments in the lease and the collections agency to charge interest. I was informed by the leasing agent that XXXX XXXX at XXXX XXXX does not charge interest on late or past due rent even when it is in collections. The leasing agent stated that the only fees stated in the lease include {$150.00} late and an additional {$100.00} late fee after three days plus applicable eviction processing fees. She then stated that the collection agency was a third party hired to collect the balance due to the leasing company only. The leasing agency stated that they still own the debt and use a third party to collect on pass due accounts. At approximately XXXX I called the collection agency Hunter-Warfield to inquire about the interest on my past due balance and the updated invoice and break-down of the utility fees. The debt collection agent stated that the interest was able to be charged based on my original agreement between the leasing agency and I. When I told the agent that I spoke with the leasing agent and that was false, he then quickly stated that the interest was based on an agreement between the collection agency and myself. I informed the agent that I never entered into any contract with the collection agency and I requested a document which permits lawfully the ability for the collection agency to charge interest. The conversation ended.
Company Response: Closed with explanation

Timely Response

2019-05-03

Allenwood, NJ

False statements or representation

Debt collection: I do not know

Attempted to collect wrong amount
Complaint: Hi this debt was from a management company. We told them we were moving and we gave them our notice of leaving we paid a d discussed our deposit and all such things. They sent a lease and we ignored it because we knew that they knew we were moving. Then we moved and they sent us a notice you owe us a large amount not sure exactly what because we didn't sign the lease and not signing the lease is equivalent to reaccepting the lease. But we told them we were moving the management has been harassing us and the debt collector has been abusing us and being very rude. They made my wife very nervous and anxious and we would like to a dispute the debt and b sue them for their harassment please a law abiding citizen.
Company Response: Closed with explanation

Timely Response

2019-05-02

Granada Hills, CA

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2019-05-02

Key Biscayne, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: We withhold rent because of landlord 's obligation to maintain premises in violation of statute 83.51 of the state of florida and now landlord have a retaliatory conduct S83.64. The images of how the apartment was can be found in the response of XXXX XXXX VS ( names removed ), case number ( number removed ) mailed by the clerk of the court on XX/XX/2018. We request a motion for the judge to determine in court how much was going to be paid and cancellation of the contract for health issues related to pests and other aspects that can be read with details and see images in the lawsuit. Cancellation of the contract was requested to be made on XX/XX/2018 in addition to the return of {$2800.00}, in that money that was requested to be refund are payments that Hunter Warfield is trying to charge me in the {$3600.00} that is affecting my credit in XXXX and XXXX. In XXXX they removed the negative mark after a complaint but I called Hunter Warfield and they refused to remove them from the rest. The contract is canceled, the judge orders to leave the apartment the day we asked for and never pronounced in favor of the payment of the money that Hunter warfield is trying to collect.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2019-05-01

Phoenix, AZ

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2019-05-01

Oxford, GA

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Complaint: I was Evicted from my home in XX/XX/2017 I paid all my debt from the landlord and then a year later the name Hunter Warfield showed on my credit report. I was never given a notice about this charge, and what is it for.
Company Response: Closed with explanation

Timely Response

2019-04-30

Raleigh, NC

Attempts to collect debt not owed

Debt collection: Other debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with non-monetary relief

Timely Response

2019-04-27

N Little Rock, AR

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response