HSBC NORTH AMERICA HOLDINGS INC
Consumer Complaints
There are over 9237 complaints on file for HSBC NORTH AMERICA HOLDINGS INC. Dated between 2019-12-16 and 2011-12-01.
Complaints Page 99
2016-10-28
Cheverly, MD
Account opening, closing, or management
Bank account or service: Checking account
Complaint: HSBC US is, in my opinion, behaving in a discriminatory fashion in refusing to open a checking account for me, a licensed U.S. Attorney. I am an XXXX with extensive business experience in XXXX. In XXXX I visited the HSBC Branch on XXXX XXXX ( XXXX ) and XXXX XXXX with company documents, the necessary identification, and EIN documentation. Thereafter, I was invited for an interview. I spoke about my business accomplishments in XXXX and what I was trying to do -- set up a transcontinental airline. After the two hour interview, I did not receive so much as a letter indicating the status of my application.
In XXXX XXXX, I decided that I would go to HSBC XXXX XXXX, as I did not want to deal with the unprofessional people at XXXX XXXX Branch. To my surprise, the same lady, XXXX XXXX, was the branch manager there, and said she would get back to me. Bear in mind, this is to open a simple checking account. I provided Certificate of Good Standing as a XXXX, XXXX, XXXX, proof of registration from the state of Maryland, and XXXX Identification Number. After a few weeks, still no answer so I worte to XXXX XXXX, and told her that I thought her treatment of me was highly discriminatory, and that I would take legal action if they do n't get their act together. She referred me to XXXX XXXX, XXXX at HSBC in New York. This time he said that all accounts having to do business with XXXX ar high risk, and that he woud take the pressure of of XXXX XXXX and send it to their compliance department. I reminded XXXX that the United States recently reapproved the XXXX Gowth and XXXX XXXX ( XXXX ), which was designed to encourage trade between XXXX and the XXXX. I also reminded him that the XXXX bank of the United States is providing millions of dollars in credit guarantees to XXXX companies purchasing U.S. manufactured goods, and that the XXXX XXXX XXXX XXXX ( XXXX ) was providing millions of US Dollars in project finance to companies overseas in which an American citizen owned at least 30 % shares. Therefore, I proffered, how could HSBC have such a policy that discriminated against an entire continent of XXXX people, and why have they reduced to address the issue of opening the account by putting something in writing. If find the entire treatment unacceptable, discriminatory, and illegal, and I want the necessary action to be taken against HSBC US.
Company Response: Closed with non-monetary relief
2016-10-28
Brooklyn, NY
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with non-monetary relief
2016-10-28
Dallas, GA
Transaction issue
Credit card:
Company Response: Closed with explanation
2016-10-27
Harrisburg, PA
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with non-monetary relief
2016-10-27
Mesquite, TX
Taking/threatening an illegal action
Debt collection: Credit card
Threatened to sue on too old debt
Company Response: Closed with explanation
2016-10-27
Lincoln, NE
Cont'd attempts collect debt not owed
Debt collection: Credit card
Debt was paid
Complaint: I settled the account back in 2010 and this collection agency sold my account to another agency even after got a paid in full letter confirming paid off debt.
Company Response: Closed with explanation
2016-10-26
Atl, GA
Loan servicing, payments, escrow account
Mortgage: FHA mortgage
Company Response: Closed with explanation
2016-10-26
Columbia, SC
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-10-26
Keyport, WA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-10-26
Lenzburg, IL
False statements or representation
Debt collection: Other (i.e. phone, health club, etc.)
Attempted to collect wrong amount
Company Response: Closed with explanation
2016-10-26
Eastchester, NY
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-10-26
Brooklyn, NY
Customer service / Customer relations
Credit card:
Company Response: Closed with explanation
2016-10-26
Airmont, NY
Other
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-10-26
Denver, CO
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Company Response: Closed with explanation
2016-10-25
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with non-monetary relief
2016-10-25
N San Juan, CA
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2016-10-24
E Williston, NY
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-10-24
Kansas City, KS
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-10-24
Alpharetta, GA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-10-24
San Jose, CA
Deposits and withdrawals
Bank account or service: Cashing a check without an account
Company Response: Closed with non-monetary relief
2016-10-24
Northside, NC
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Complaint: I took out a second ( junior ) mortgage on my house with Beneficial Finance ( HFC, HSBC ) in XXXX. I have been paying religiously since then every month. I intend to pay of the balance when the closing of my current property occurs on XXXX/XXXX/XXXX. I called to get payoff balance and discovered there is {$2900.00} in deferred interest and {$27.00} in deferred late charges. I do n't recall ever being late on paying this loan - and I certainly never agreed to deferred interest. Can you help me fight this? I need to pay this loan off before my new mortgage will proceed and I am not paying something that an unscrupulous bank decides to charge me without my knowledge or consent.
Thank you XXXX XXXX email : XXXXXXXXXXXX
Company Response: Closed with explanation
2016-10-23
Frankfort, IL
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Closed with explanation
2016-10-21
Augusta, GA
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Closed with explanation
2016-10-21
Huntsville, AL
Cont'd attempts collect debt not owed
Debt collection: Credit card
Debt was paid
Complaint: My complaint is that this company knowingly continues to provide unfavorable and harsh collection/reporting of my account to the consumer and XXXX major credit bureaus ( XXXX and XXXX Credit Reporting Agencies ) ; therefore, they are continuously violating both the Fair Debt Collection Practices Act ( FDCPA ) and The Fair Credit Reporting by misrepresenting the ( 1 ) amounts owed, ( 2 ) payment made ( 3 ) terms of account ( 4 ) fees ; thus, knowingly and purposefully reporting and providing ( a ) incomplete, inaccurate, unreliable and missing information ( b ) obsolete and outdated information that should no longer appear ( c ) information that possibly reveal medical information ( e ) incorrect notation in listing account as open when they are closed or accounts that a do not indicate " closed by me and not the creditors '' ( e ) incorrect payment status ( f ) more than XXXX delinquent date ( g ) wrong notation for closed accounts ( h ) failure to correct misrepresentation and accounts that have been remedied ( i ) refused to investigate the disputes before continuing to collections.
Company Response: Closed with explanation
2016-10-21
NY
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: In XXXX XXXX I contacted HSBC to see if I could qualify to have my existing mortgage modified to reduce my cost. I was an existing HSBC mortgage holder. I was assigned a case manager who was going to help me with this process.
I have been officially placed on permanent full medical social security XXXX as of XXXX XXXX.
XXXX XXXX was assigned to me as my case manager by HSBC.
Several months went past and I was finally asked to do a 4 month trial payment to see if I could afford the modification. My trial term started XXXX XXXX and was thru XXXX, XXXX and XXXX.
My original loan payment was {$1100.00}. My trial payment was {$1600.00} I was told I could no longer pay my mortgage at my bank and my new loan officer would take a payment directly for XXXX of my checking accounts. I complied with all requests.
Upon completion of trial payments, I was told I qualified for my modification. I was sent some info telling me the new APR was 2 % fixed.
A set of contracts were sent to me on XXXX XXXX. However now I was told HSBC made a mistake and the new APR would now be an adjustable at 5years @ 2 %, next 5 years at 3 % and on the 11th year it would cap out at 3.75 % .. I was n't happy with their making such a big mistake But I agreed to this new term.. I was told a new contract would be sent to me with correct information. I have still to this day ( XXXX ) have not received it.
There was also a question of the amount of my new mortgage. It was raised from {$170000.00} to {$180000.00} I was told {$4900.00} was added to create an escrow account.
An additional charge of {$2500.00} was added for accrued interest. I questioned this since I had never made a payment late. HSBC as told me at least 3 different places where they were putting my trial payments.
There was no transparency from HSBC as to where all my payment were going There was no explanation of why I was being charged for accrued interest. ( I made all payments on time ) 1st ... principal and interest was taken and the additional money was put into forming escrow account.
2nd ... Then extra monies were moved and now put in a suspense account.
3rd ... Then I was told the extra monies were moved to pay down principal.
HSBC could not decide what to do with my payments.
After a very frustrating conversation with XXXX XXXX, He told me he would no longer work with me and put his supervisor in touch with me.
My new loan officer was now XXXX XXXX. He was unable to answer any questions I had and kept telling me he needed to check with his department and would get back to me.
Finally I was handed over to a supervisor XXXX XXXX.
All this was over a 4 week time period.
All along I was assured my modification was approved and new contracts would be sent.
Now my mortgage was sold by HSBC as of XXXX. I was told by HSBC not to make a XXXX mortgage because my new loan would take effect on XXXX XXXX.
No contract has ever been sent to me and HSBC has left me hanging. They had 10 months to close this loan, but did not due to their negligence.
Lastly, I retained an attorney to help me with this process. I was told I need to put in writing his name and info. I faxed this info to HSBC on XXXX XXXX and was told they need 24-48 hours to verify info.
I was told by XXXX XXXX on the following Thursday ( XXXX XXXX ) that he was still not verified and they would not allow him to speak on my be half. I feel they knew my loan was going to be sold and just procrastinated to not have to fulfill their obligation to me.
I have been left now with no answers and no explanation to their process and their refusal to further assist me in any way.
My new loan company has told me that they can not answer any questions till XXXX and I do not know if all my time and work with HSBC has been in vain. The new mortgage company is not under any obligation
Company Response: Closed with explanation