HSBC NORTH AMERICA HOLDINGS INC

2017-03-07

Austin, TX

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-03-07

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-07

San Francisco, CA

Unsolicited issuance of credit card

Credit card:

Complaint: I lived in XXXX in XXXX and XXXX. I had an HSBC bank account. In XXXX I moved back to XXXX XXXX and closed my accounts with HSBC. In XXXX of XXXX I received a new credit card from HSBC XXXX, which I did not request. I called the XXXX office and they said they could not help me because telephone security is not set up. I then called the US phone number and they wo n't help me because it 's a XXXX based account.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-06

MD

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I got behind due to forced insurance, my homeowners insurance was canceled and HSBC placed a policy on property.Another time they paid my tax bill and placed on loan, again this year they supposedly paid property taxes again although i paid them and notified of this.they said they would check into.I doubled my mortgage payment for a year, half was mortgage pmt, other half was to go to arrears as per agreement.they applied to principal.I was very sick this winter, XXXX. I was XXXX.My XXXX, but not as bad.XXXX.I have not been well at all, and have a XXXX.I have not made a payment in 3 months since the co, raised my pmt.from XXXX to XXXX a month.I am on a very limited income,XXXX a month and can not afford XXXX.per month.I want to keep my home and catch up, but can, t do it this way.I need a mortgage modification from HSBC to keep my home.i got a statement yesterday, ihave paid faithfully for 21 years.I was down to XXXX owed, now with not paying for 3 monthsi owe XXXX.Thats XXXX.Heck i only borrowed XXXX, must be some heavy penalty 's and interest.I need some one to explain this to me, how it works.I am warning everybody to stay away from them.When i first bought my home the mortgage was sold to champion who sold to HSBC, Last year pmts.to principal wasXXXX and interest pmts wasXXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

Castle Point, NJ

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-03-06

Baker, LA

Settlement process and costs

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

Kendall, FL

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

Lewisville, TX

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I opened a HSBC choice checking in XXXX through a sales rep over the phone and was confirmed that I was eligible for a {$350.00} promotion offer for opening the account. 4 months down the line, I even got the rep at HSBC acknowledge that I was guaranteed to get the {$350.00} and that I could store his chat for records. Today, I received an email from HSBC stating that I had a credit card that they closed in XXXX due to non activity. I was informed that because of a credit card that I became ineligible for the bank promotion. This was never informed during account opening and it seems like a bait and switch on the part of HSBC. If it was an issue, why wasnt i informed when I opened the account when I gave my SSN and all other supporting documents to open my bank account. I should have been ineligible at that time as well but on the contrary they even confirmed that I should get my bonus by XX/XX/XXXX. I would like to get my {$350.00} promotion
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-03-04

Seal Beach, CA

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt was paid
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-03-04

Kuna, ID

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-03

Baldwin Hills, CA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-03-03

Raleigh, NC

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-03-03

Key Biscayne, FL

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I have been trying for several years to access my HSBC account. First, I tried to withdraw my money from an ATM, only to learn that my ATM card did not work. I went inside and was told I could only be assisted over the phone because I had opened my account online. Once I called, I was told that my account was locked because I had not accessed it. I asked for it to be unlocked and was told that I would have to submit a letter with photo ID. I sent this in but never heard back and, to be honest, forgot about the account. Then, in XXXX of this year, I received a form that my account was in dormancy status and would be turned over to abandoned property if I did not complete the form, have it notarized and return it. I did this step and mailed it on XXXX XXXX. Today, after receiving an email from the bank that my statement was available, I tried to login, but can not do so. I called and spoke to XXXX ( employee ID XXXX ) who verified all of my information and then told me that my account was still in dormancy status and that there was no record of the form I had returned. He further said that there was nothing that he could do other than send me another copy of the form I had already completed and returned. I know that my balance in this account is {$310.00} and all that I am trying to do is retrieve my money.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-03-02

Chicago, IL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-01

Kansas City, MO

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-01

Brandywine, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-01

Briarwood, NY

Disclosure verification of debt

Debt collection: Credit card

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-01

Odell, OR

Sale of account

Credit card:

Complaint: we received a XXXX from XXXX for XX/XX/XXXX on an account that was settled for less than amount due in XX/XX/XXXX with HSBC/Beneficial. Since it has been over 7 years no one has any documentation ( only required to keep for 7 years ) and they can not sell an account to XXXX that is no longer collectable. I have included the XXXX credit reports that do not show this account at all as my guess is that they removed it when it was settled instead of reporting it as such as well as the response from the CFPB case # XXXX cfpb dispute.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-01

Roebling, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-01

Credit decision / Underwriting

Mortgage: Other mortgage

Complaint: We are negotiating to purchase a property in XXXX New Hampshire, USA. We live in XXXX, XXXX XXXX. Lender is HSBC International. With two weeks to go before closing, HSBC says the underwriter needs repairs performed on the home before they will close and transfer title. The seller, XXXX/XXXX says the house is being sold " as is '' ( Bank Owned, Foreclosure ) and will not allow repairs to take place prior to closing. Neither side will budge. HSBC gives us no time to secure alternative financing and we risk loosing this home and our deposit of {$5000.00}. We provided everything they asked for in a timely manner but HSBC has dragged their feet, not answering or returning phone calls or emails in a timely manner. We offered to HSBC for us to put funds for said repairs into escrow allowing them to be confident that said repairs would take place after closing but they refused this offer. We feel we have been deceived as we have been pre approved for the mortgage, are putting 30 % down and putting {$10000.00} into a HSBC bank account for the life of the loan. The value of the home as it sits is far greater than the amount we are borrowing. XXXX pre approved for {$70000.00}, financing circa {$55000.00} ) We are devastated that we and everyone involved have put so much time and effort into this transaction only for it to fall apart at the eleventh hour. We have escalated this with HSBC asking a manager to take our case back to the underwriters but feel that HSBC does not have a sense of urgency and are giving us the brush off. This is not the " World Class Service '' that HSBC advertises. This is an XXXX, we have fell in love with, and do n't want to loose it.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-28

Algonquin, IL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-28

Bolingbrook, IL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-27

Brooklyn, NY

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-27

Tampa, FL

Settlement process and costs

Mortgage: Home equity loan or line of credit

Complaint: Approximately 20 years ago, I took out a second mortgage with HSBC for {$42000.00}. In an attempt to eliminate this long-standing debt, I reached out to HSBC to try to negotiate a settlement. HSBC responded with the following options which were very unfavorable to me which included a : 1. Hardship settlement 2. Short Sale 3. Deed-In-Lieu Consumer Resolution Attempts : I called HSBC and informed them that this loan was not a first mortgage but was a second mortgage. The customer service representative was extremely rude and told me that I would have to sell my house and pay HSBC. I then asked HSBC for a loan payoff and was shocked to learned that the loan balance after 20 years of payments, all made on time, was {$39000.00}. See Attachment II. This meant that in 20 years of payments that the loan principle balance had only been reduced by {$3200.00} or 8 % of the original principle balance. I was outraged to say the least. I called HSBC to ask them " how could it be that my loan balance was still so high after 20 years of payments ''? I also asked for an amortization schedule which I have not received. In total, I have spoken with the XXXX-following individuals with HSBC and neither of them had any answers for me. 1. XXXX XXXX XXXX - Mortgage Service Specialist - XXXX, ext. XXXX 2. XXXX XXXX XXXX - Mortgage Services Specialist - XXXX 3. XXXX XXXX - Mortgage Service Specialist - XXXX Each of these individuals have been mediocre at best in terms of helping to understand what is going on with this loan with absolutely no ability to bring resolution to this issue. XXXX XXXX said, " that it 's out of his hands and is in the hands of the research department '' and that someone in the research department would be reaching out to me soon. I asked XXXX XXXX for the name and number of the contact person in the research department and was put on a brief hold. Upon XXXX XXXX ' return to the phone, " he said that he did n't have that information although he clearly stated moments before that someone from the research department would be calling me ''. XXXX XXXX called me a few days later as a follow up to my call to XXXX XXXX. I specifically asked XXXX XXXX about the status of my loan amortization request. XXXX XXXX stated, " HSBC does n't provide loan amortization schedules ''. I was outraged. XXXX XXXX acknowledged receipt of my request for a loan amortization schedule in HSBC 's system and then stated, " we do n't provide those ''. My last call from HSBC was from XXXX XXXX on yesterday, Friday, XXXX XXXX, 2017. She said that a manager would be calling me on Tuesday, XXXX XXXX, 2017, but could not or would not provide me with any further details regarding my request for information on this loan. HSBC Violations : As a consumer, under Regulation XXXX XXXX Code of Federal Regulations - XXXX - Request for Information, I am entitled to an amortization schedule regarding this loan which HSBC has refused to provide. The Code specifically states that a servicer must " timely '' comply with the borrower 's request for written information, which HSBC has refused to. I submitted a request for a loan amortization on XXXX XXXX, 2017 which I have not received. ( See Attachment XXXX ). In addition, HSBC is also in violation of XXXX XXXX XXXX XXXX XXXX regarding the way this loan was structured which does not allow for reasonable reduction of the principle amount borrowed over time and artificially keeps the borrower in debt where payments made are credited towards interest with no significant reduction in the principle amount borrowed over time. Once again, I 've been in this loan for 20 years with only an 8 % reduction in the principle amount borrowed.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-26

MD

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I purchased a house with my ex-spouse as tenant by entirety. The mortgage note ( HSBC Bank ) was only on my ex-spouse name. I never signed nor am on the mortgage note. In XX/XX/XXXX, we divorced. In XX/XX/XXXX, my ex-spouse quit claimed in court settlement and I was to pay the monthly mortgage. There was no assumption of the mortgage. In XX/XX/XXXX, the house was water damaged and insurance proceeds are being held by HSBC. After out of court settlement with the insurance I received additional {$53000.00} that HSBC holds. Currently, HSBC holds XXXX ( estimate ). They demanded settlement document when they had the attorney of the insurance company ( XXXX ) inform that the additional funds were for additional repairs that were not in there original estimate. This letter was issued after my counsel had spoken to the head of their lost draft department and was consistent with the HSBC required document.These additional funds were for me to use as I find necessary and that was not subject to bank withholding the funds. They refused to release the funds without the settlement document I requested in writing a waiver for the settlement documents and also requested that I be permitted to spend the money as necessary as the funds are insufficient. I will provide them with the receipts for which I expend money and they are free to inspect. I requested that I may either just send receipt for material and pay labor, or send the entire project or just labor no material to meet my repair needs. I wrote if they do not give a waiver or extend the flexibility I am seeking as described above I will seek a court action and or file a complaint with CFPB. A week later, when I called to inquire about the outcome, I was verbally informed that they have granted the waiver and no response to my request on the disbursement of proceeds. I requested that they put their decision in writing about the waiver and disbursement of insurance proceeds they have refused to put it in writing as it is not their policy. In a separate letter I had also requested in writing to them to give me excat figure of the interest they have earned since XX/XX/XXXX on my proceeds and I would like that interest to be rolled over into my insurance proceeds I have not gotten a response. I did write if they do not respond i will file with the consumer financial protection bureau and or seek court action. My house repairs can not be started as I have no clarity on how they would disperse the insurance funds, if I spend money and ask for reimbursement they say their exception department would decide if they would reimburse.In short they are holding me as hostage. First of all their mortgage note is defective, so I do not think they can exercise any right on the property, secondly insurance proceeds were on my name and I am not their note holder nor they have any legal right on the property because I never signed the mortgage note. I have tried to work with them but there are too many roadblocks and I can not get my house repaired. If I spend my savings and seek reimbursement if they decided they do not wish to pay then I am prohibited from further repairs. Lastly, can they enforce their mortgage on my ex-spouse or me with a defective note. I will send a copy of the deed if you need it when requested
Company Response: Closed with explanation

Disputed: No Timely Response