HSBC NORTH AMERICA HOLDINGS INC
Consumer Complaints
There are over 9237 complaints on file for HSBC NORTH AMERICA HOLDINGS INC. Dated between 2019-12-16 and 2011-12-01.
Complaints Page 68
2017-11-20
Hinsdale, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: HSBC to provide CFPB and me with copies of papers where I cancelled the said ACH authorization. I want this paper only, and I do not want HSBC to submit to CFPB a lot of irrelevant documents ( which it always does ) to confuse the staff and obfuscate the case.
If there is no such paper, HSBC must submit a letter of apology, compensate me for the pain and suffering it has inflicted on me for almost a year, and for ruining my credit.
Separately, I request that CFPB review my complaints, confirm that HSBC bluntly violates the letter and the spirit of the Consent Decree it signed with the government ( below ), and ( AA-EC-11-14 ) where HSBC was ordered to and HSBC accepted to : 1- An Action Plan, for " effective mortgage servicing ... compliance, quality control, audit, training, staffing, and related functions .... '' 2- '' Develop and implement an adequate infrastructure to support existing and/or future Loss Mitigation ... and ensure compliance with the Order '' 3- '' Develop organizational structure, managerial resources, and staffing to support existing and/or future Loss Mitigation ... '' 4- '' Agree to deadlines to review loan modification documentation, make loan modification decisions, and provide responses to borrowers and report HSBC to the proper regulatory authority for further investigation.
Company Response: Closed with explanation
2017-11-20
Columbus, OH
Attempts to collect debt not owed
Debt collection: Payday loan debt
Debt is not yours
Complaint: I have made contact with XXXX, XXXX and XXXX for the past four months in 30-35 days via certified mail and phone calls. I have requested all three ( 3 ) credit bureaus to remove the following data and my rational on why the data should be removed : I sent certified mail to XXXX XXXX XXXX, on XXXX/XXXX/XXXX, XXXX certified receipt # XXXX, and another certified letter on XXXX/XXXX/XXXX, XXXX certified # XXXX, which was return. On XXXX XXXX, XXXX, I sent XXXX XXXX XXXX, who represents XXXX XXXX XXXX and utilizes to different addresses a certified letter to both address XXXX certified # XXXX and XXXX which this XXXX XXXX XXXX and XXXX XXXX XXXX failed to respond in accordance with the 30 days timeframe allow per the FCRA. I then had to file a complaint with the CFPB, and these organizations still failed to provide any type of document/contract bearing my signature show this debt belongs to me. Therefore, I am requesting all three credit bureaus delete this account from my credit reports immediately due to the following : 1 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX did NOT respond to my validation request. 2 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX failed to report my dispute to you. 3 ) XXXX XXXX XXXX verified this account with you after receipt of my dispute certified letter, and phone call to XXXX XXXX XXXX, dated XXXX/XXXX/XXXX, who is a management representative for XXXX XXXX XXXX. XXXX ) Please provide the verification data : WHEN, HOW and by WHO was this account verified? And according to the XXXX, XXXX and XXXX credit reports this information is " accurate and has been verified. '' 5 ) On the XXXX credit report the debt is listed twice ; which is inaccurate. Should XXXX, XXXX, and XXXX verify this account again in spite of the certified letters received from me disputing this information as not belonging to me, and this CFPB complaint I will seek legal action against each organization if this account remains or my credit report. Please furnish the detailed description of your investigation. Please Note : I have asked XXXX XXXX XXXX and XXXX XXXX XXXX to provide me with a contract or agreement bearing my signature showing this is indeed my debt and XXXX XXXX XXXX and XXXX XXXX XXXX have failed to provide this information for the past two months
Company Response: Closed with explanation
2017-11-20
Patterson, MD
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I have been working with HSBC to try to save my home.These attempts have been unsuccessful. About two months ago I requested the paperwork for deed in lieu of foreclosure. HSBC has not sent me the forms. I would like to turn the house back over. Can you please help facilitate that these forms are sent to me.
Company Response: Closed with explanation
2017-11-20
Syr, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-11-18
Manhattan, NY
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Closed with explanation
2017-11-18
MO
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: HI my name is XXXX this problem happen is a old but we had XXXX life inc so if anything ever happen to us it would helped us .well my husband got hurt at work and had to get on XXXX but we had to fill bankruptcy. Because the loan place said we did not buy the XXXX life inc but in 2012 I found the policy and they had me send all the paper work in and they approved the loan and took {$12000.00} dollars and gave it to themselves. AND TOLD ME since they had it we still owned are home which I new we did not because we had to filled bankruptcy. I hired a lawyer paid {$500.00} to started and she told me that it was to big of a place to fight after she took are {$500.00}, So I went back to who I filled are bankruptcy with which he new we had the inc, and he told me just to leave it and just let them have the money .I spend a lot of time doing paper work try everything I could to get what we paid for because we lost are home and everything where they told us this inc was good, and even try to call other lawyers to help but could not get no where so I have my paper work if I could get some one to just listen to me we have lost a lot of money pay out to these place on inc and when time to use them got XXXX .By inc XXXX XXXX , if I could just get some one to call me Thank you XXXX XXXX & XXXX XXXX
Company Response: Closed with explanation
2017-11-18
Ridley Park, PA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: We just went through a period where we were making extra payments due to my having been out of work earlier this year without pay. Now we are trying to make our normal payment but we ca n't reach anyone at the phone number, they are no longer open after XXXX EST and when calling during normal business hours, no one answers the phone. I 've seen numerous complaints online from other customers as well about the same thing. I 'm afraid that if we ca n't figure this out, we 'll lose the house. I ca n't even make the payment online. The mortgage company is HFC, the phone number is XXXX. Thank you.
Company Response: Closed with explanation
2017-11-17
TX
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was paid
Complaint: I have a letter from XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX AZ XXXX. The letter offers me a settlement opportunity. I have searched through my records and it appears to me that this debt was bought from XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX Texas XXXX. This account was paid in full in XXXX XXXX. I am perplexed as to why XXXX has this when it was paid. My distress at the moment is that it is a negative item on my credit record and I have tried to explain to the company and the credit bureau that this is a mistake and I want it removed from my credit record but I have not gotten any cooperation.
The statute of limitations on debts is XXXX years in Texas. This should not be on my credit record.
Company Response: Closed with explanation
2017-11-17
Columbus, OH
Problem with the payoff process at the end of the loan
Payday loan, title loan, or personal loan: Installment loan
Complaint: On XXXX XXXX, XXXX, I opened a Revolving Line of Credit with XXXX XXXX XXXX XXXX HFC under the umbrella of HSBC. Much to my dismay I recently discovered HFC sold a loan ending in XXXX to XXXX by way of fraud. The loan agreement bearing my signature ended in XXXX ; the loan HFC sold to XXXX ended in XXXX. When HFC sold this loan to XXXX, HFC provided the agreement signed by me for the loan ending in XXXX, as validation for financial responsibility for the loan ending in XXXX, which is illegal. Thus, I made contact with HSBC and spoke with two different Management employees ; one XXXX XXXX, and XXXX XXXX. XXXX XXXX worked with me for two weeks prior to her layoff ( effective XXXX XXXX, XXXX ), in an attempt to resolve this issue. What XXXX XXXX discovered and share with me was the following : 1 ) There was no loan agreement bearing my signature for the loan ending in XXXX ; 2 ) There was no documentation or notes in the HSBC system of records on why the loan number change took place ; 3 ) There were no notes/documentation in the HSBC system of records showing I was notified of this change ; 4 ) There were no notes/documentation in the HSBC system of records showing an effective date of when the loan number would change ; 5 ) There were no notes/documentation stating who made the decision that loan ending in XXXX was my debt. However, XXXX XXXX did share with me : 1 ) There was a HUD XXXX in the HSBC system of records which showed on line # XXXX the loan ending in XXXX was paid when I refinanced my home In XXXX. After XXXX XXXX departed I ended up communicating with XXXX XXXX, who was rude, curt, short and unwilling to listen. Most of our conversations where shouting matches. I asked XXXX XXXX on several occasions for the number to the Chief Executive Officer, of which she refused or provide. XXXX XXXX then sent me a letter and upon reading the letter one would believe that I sent XXXX XXXX written correspondence and she was responding. Not true all of our communication was via phone. Attached to XXXX XXXX letter was a bunch of automated printout, which according to the opinion letter from the FTC by XXXX XXXX XXXX, does not constitute validation. After I received XXXX XXXX letter I made contact with her once again, and XXXX XXXX as me not to contact her again. Thus, I am asking that XXXX XXXX does not respond to this complaint and that I be provided with the number to make contact with the Chief Executive Officer. XXXX then sold this fraudulent loan to XXXX XXXX XXXX. I also possess a credit report which shows this HFC account was closed XXXX XXXX, XXXX, showing paid in full and HFC states this loan was sold to Springleaf XXXX XXXX, XXXX.
Company Response: Closed with explanation
2017-11-16
NC
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: In XXXX my wife and I got a 2nd mortgage on our house thru XXXX XXXX XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX in XXXX XXXX XXXX XXXX XXXX. It was for a term of 120 payments begining on XXXX/XXXX/XXXX and would be paid off on XXXX/XXXX/XXXX. They were paid in full in XXXX XXXX and have not dropped the lien on our deed. Ca n't get in touch with them due to them going out of business in XXXX. We are trying to refinance our house to a lower interest rate and have been approved all but for the lien they have on the deed. This needs to be removed because they did get their money in XXXX when we filed chapter XXXX in XXXX thru payments. We have final decree papers that show a zero balance for them and this will be a big mess for our estate when we are departed if lien is still on deed. How can this be removed? Any help is great.
Company Response: Closed with explanation
2017-11-16
Smoke Rise, GA
Took or threatened to take negative or legal action
Debt collection: Other debt
Seized or attempted to seize your property
Company Response: Closed with explanation
2017-11-16
Kingstown, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2017-11-16
Achille, OK
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2017-11-15
MD
Took or threatened to take negative or legal action
Debt collection: Auto debt
Threatened to sue you for very old debt
Complaint: I received a phone call from a process server trying to reach me to serve papers for a civil case. This is a debt that is from 2005. I have not had any communications with this company previous to today. The person on the line by the name of XXXX with XXXX XXXX was very abusive and insulting. They advised me that I am being sued for a debt of XXXX for a car that was financed for XXXX with payments made for 5 years prior to repossession. The amount owed after repossession was XXXX which I recall was paid in full.
Company Response: Closed with explanation
2017-11-14
Berkeley, CA
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Closed with non-monetary relief
2017-11-13
Bradenton, FL
Opening an account
Checking or savings account: Checking account
Unable to open an account
Company Response: Closed with explanation
2017-11-10
Burlingame, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I summarize my complaint below.
( 1 ) I found out a purchase dated XX/XX/XXXX that was not made by me. The amount is {$260.00}.
( 2 ) I notified the bank in writing of the dispute item on XX/XX/XXXX that was before the statement payment due day XX/XX/XXXX.
( 3 ) On XX/XX/XXXX, the bank sent me a dispute form which I completed and returned to the bank on XX/XX/XXXX.
( 4 ) The bank replied in writing on XX/XX/XXXX, crediting my account {$260.00} of the disputed amount. They said they forwarded the billing dispute to the merchant 's bank for their review.
( 5 ) I received a letter dated XX/XX/XXXX from the bank enclosing documentation from the merchant. The bank said they consider the charge is valid and placed the amount back on my account. From the merchant documents the purchase is online transaction which the merchandise was picked up in store in XXXX XXXX, New Jersey. The merchant did not provide the signature of the person who picked up the merchandise. I live in XXXX XXXX in California and did not visit XXXX XXXX on the date of purchase.
( 6 ) I paid the charge back {$260.00} on XX/XX/XXXX.
( 7 ) I called the bank 's billing dispute team on XX/XX/XXXX and pointed out the transaction is fraudulent and I did not place the online order and did not pick up the merchandise in XXXX XXXX store.The bank staff ignored my points and insisted the transaction is valid.
Company Response: Closed with explanation
2017-11-07
Key Biscayne, FL
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: We received a letter in the mail regarding a debt with HSBC Bank from XXXX XXXX XXXX XXXX. That debt was paid last year, however since we did n't realize about it and we " trusted '' the letter, we accesed the online payment option which was only able to be paid with debit card or check. " The debt '' was paid with debit card just to avoid any issues, however we realized something was wrong. We called this company, they couldnt provide ANY information about it, their verification procedure was none, they said their system was down and will call back whenever the system gets back. There is only one guy answering the phone ( from a collections company, pretty strange ). Several calls after they got me to a " supervisor '' that could n't tell us ANYTHING about the debt. They did not want to return the payment and said that we should call the card to dispute the charge, but since it is debit, the money is already gone.
We are furious. We wish that someone goes after them and uncovers the truth. There are many people reviewing the company fake online as a scam. Looks like that company also violated many collection laws.
Company Response: Closed with explanation
2017-11-07
Rockledge, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-11-07
Lower Montville, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-11-07
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2017-11-06
Dulles, VA
Closing an account
Checking or savings account: Checking account
Company closed your account
Complaint: My wife and i had a joint checking account with HSBC US and separate HSBC US XXXX facilities up until early XXXX XXXX. Through their customer Outreach Dept a decision was taken to close our checking account and terminate our HSBC XXXX accounts.
The only reason we can think of for this action to be taken was that we were unable to answer a series of questions about our personal financial circumstances within a given timeframe.
Both my wife and myself think their action was extremely unfair since we did manage to communicate at least on one occasion via the telephone and having not undergone this process previously we had no idea of the seriousness of the situation. The other major contributing factors that we believe could have led to this decision was the fact we live overseas, and it would appear HSBC Outreach Dept. 's lack of awareness with regards to our situation.
Here is some background to our case.
As mentioned above we had a joint checking account and HSBC XXXX. These were opened around XXXX and we have had no major problems prior to this. Our living overseas is down to working for the Federal Government XXXX XXXX specifically XXXX. This was advised to HSBC back in XXXX where our first posting was to XXXX. In XXXX we were posted to XXXX and again HSBC was made aware of this prior to our arrival. We had also clearly indicated on their online banking website that our preferred mode of communication was EMAIL. This point is very important since the telephone services were both unreliable and often poor quality. Sending urgent documents via regular mail was also problematic since all post to us comes through a Diplomatic Pouch which can take up to 4 weeks.
We finally became aware that there was some urgency in this matter when we were away on leave to XXXX and XXXX. We left XXXX on the XXXX XXXX XXXX and did n't arrive back home until the XXXX XXXX XXXX. Whilst away we contacted HSBC about another matter and during that conversation we were asked if we could speak to someone ( I believe from the Outreach Team ) regarding certain information they required to complete their records. I personally spoke to someone answering various questions about my financial situation but for some reason they never asked to speak to my wife. At the end of the call I was left with the impression that they had as much detail as they needed but would get back to me if more questions arose. During this conversation there was no discussion about whether we had received earlier communications requesting information and the urgency behind any subsequent request that might be forthcoming.
Upon our return to XXXX, my wife went back to work on XXXX XXXX and collected from the US Embassy the post that had accumulated whilst away. We received three letters from HSBC dated XXXX XXXX, XXXX XXXX and XXXX XXXX. One was addressed to my wife, another to myself and one to the both of us. Even the earliest did n't reach us in time before we left XXXX.
We also noted that in one of the communications dated the XXXX XXXX it stated that we had 'recently relocated to XXXX XXXX. We simply do not understand where this line of thinking originated. Our records should have clearly indicated that we were posted here 3 years ago! As mentioned above we certainly notified HSBC of this situation and we have had numerous transactions originating in XXXX. The communication also went on to ask for various personal documents related to net worth, income etc and requested we send copies via pdf. At this time as mentioned above we were in XXXX and XXXX so we had no way to retrieve the information they requested by the date required. If their request had been sent by email it could have been flagged immediately - we would not have been able to provide the information at that time but we could have entered into a discussion about a timeframe that would work for all concerned.
During that first week back from our leave I also contacted the Outreach Dept on a number supplied to speak to the individual identified in the letters. I made sure i called during US office hours but only ever managed his/her answerphone. I left a number of messages explaining our situation and that i 'd be happy to answer whatever questions he/she had to the best of my ability. I also informed him/her that I would call them at a time that suited their schedule and supplied my email address which they already had on file as a reminder. At this time at the beginning the account was still open and there were no messages from their online banking website advising they were about to close the account. I did use the bank mail as a further option to let them know we 'd been away for a lengthy period and were now back ready to assist with their enquiries. I got confirmation that this had been passed on but no communication was received from the Outreach Dept ( which considering their name seemed a little strange ) to arrange a possible appointment to discuss.
Where are we now?
Well it has caused us a great amount of disruption to our daily lives. Living where we do the day to day stuff that might be taken for granted becomes super important. Reliable and secure banking facilities are a key element in maintaining a standard of living we would expect back home in the USA. In addition we have also missed credit card payments which we have never done before. Money was transferred into the checking account to cover a due payment. Unfortunately with the timing of the account closure and without any final urgent warning we could not action the appropriate transfer and now the balance has been sent to us via a cheque in the mail which will likely take weeks to get to us.
Finally we had also accrued thousands of reward points on our credit cards which are worth many hundreds of dollars. These have now just 'gone ' as our XXXX facilities were terminated.
The most frustrating thing about this whole unfortunate affair is that we still do n't know why our account was closed. Had we failed some internal vetting procedure or simply missed a deadline?
We still just want our banking arrangements restored. That 's all we 're asking for.
I 've been in touch with a banking official at the branch where we opened the account but they are yet to come back to me with any answers or suggestions.
Due to where we live it 's not possible to meet face to face with someone to discuss so we 've had to rely on skype and email. So far we feel we 've hit a brickwall - have we been treated unfairly and do we have any grounds for at least a hearing?
We 'd like to think so.
Any advice or help you can give would be very much appreciated.
B Regards XXXX & XXXX
Company Response: Closed with monetary relief
2017-11-06
Closing an account
Checking or savings account: Checking account
Can't close your account
Company Response: Closed with explanation
2017-11-04
Nyc, NY
Managing an account
Checking or savings account: Savings account
Funds not handled or disbursed as instructed
Complaint: Wire instruction to send money toanother bank were not followed. Beneficiary never received the money. Bank did not notify me that it had not sent the money. Money was debited at time of instruction from my account. I instructed Bank to cancel the wire and credit my account. Money has not been credited back to my account for almost 1 month now. I am in contact w branch amd service rep but no substantive updates are given. Amount is $XXXX. I need money back and Bank is saying they are not able to credit interest during the missing 1 month period. I need the $XXXX back in my account ASAP.
Company Response: Closed with monetary relief
2017-11-03
NY
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: OnXX/XX/XXXX, I and XXXX, where I am a XXXX XXXX XXXX, signed an agreement that I would receive 4 credits in XXXX XXXX for my XXXX. This was based on meetings at the accounting department, conference calls and emails between The Department Chair, Advisor and Registrar.
The 4 credits were crossed out and reduced to 3. I received some explanation that did n't make sense, but did not make a fuss. OnXX/XX/XXXX I called the school and was told that I have to pay in order to view my unofficial transcripts. I immediately allowed the system to make payment. However, I saw that there was no title to the course, just a generic course type XXXX XXXX.
I contacted the registrar, bursar, bank, Chair and Advisor. How could this be. Our signed agreement specifically states the course title and amount of credits. Unfortunately, the only way for me to see that was AFTER I made payment. Their response was unsatisfactory. I sent written notification to the bursar tgat they are unauthorized to makethe payment.
I contacted the bank. XXXX refused to help or stop payment. I asked for a supervisor. XXXX at extension XXXX left me on hold until the call timed out. I sent written notification to the bank.
I do not need the credits to graduate, but wanted the specific tax course notation on my transcrips.
I will be contacting the Attorney General 's office and am waiting for XXXX XXXX XXXX to contact me with the address to send a formal complaint.
Meanwhile, as HSBC was unresponsive, I ask the CFPB to ensure that this unauthorized charge does not go thru. I did not get what I was told that I would get. I had to pay to find that out. The bank refused to stop payment despite my call and email.
Company Response: Closed with non-monetary relief