HSBC NORTH AMERICA HOLDINGS INC

Consumer Complaints

There are over 9237 complaints on file for HSBC NORTH AMERICA HOLDINGS INC. Dated between 2019-12-16 and 2011-12-01.

Complaints Page 163

2015-06-25

Dale City, VA

Improper contact or sharing of info

Debt collection: Credit card

Talked to a third party about my debt
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-25

Rncho Domingz, CA

Identity theft / Fraud / Embezzlement

Credit card:


Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-24

Albuquerque, NM

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt was discharged in bankruptcy
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-24

Philatelic Center, CA

Closing/Cancelling account

Credit card:


Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-24

Rome, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage


Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-24

Medina, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-24

Heights, TX

Deposits and withdrawals

Bank account or service: Savings account


Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-24

City Industry, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage


Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-24

Lewiston, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-24

Fairport, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage


Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-23

Staten Island, NY

Making/receiving payments, sending money

Bank account or service: Checking account


Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-23

Bardonia, NY

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit


Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-23

Liverpool, TX

Credit decision / Underwriting

Mortgage: Other mortgage


Complaint: I have been paying Beneficial Member HSBC Group for the last XXXX yearsand I am in the final year of payment. I just found out that BeneficialNEVER reported this to the Credit Bureau. Is this legal? I have nevermissed a payment nor been late. This is XXXX years that should have beenon my credit report. Please help!
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-23

Making/receiving payments, sending money

Bank account or service: Checking account


Complaint: XXXX XXXX, XX/XX/2015Dear CFPB, I use the HSBC bill Pay from my checking account. On XXXX XXXX and XXXX XXXX I made XXXX payments. They mananged to pay the XXXX ... but I am still missing {$2000.00}. XXXX XXXX : {$120.00}. XXXX XXXX XXXX XXXX {$1000.00} XXXX XXXX XXXX : {$1000.00} XXXX XXXX XXXX have now spent over XXXX hours on the phone with HSBC associates and they now say its the Bill Pay vendor that is the problem and they are trying to trace my money. HSBCs vendor is their problem -- HSBC is responsible for paying my bills. Today I have now ( after XXXX more min on the phone today ) requested that the {$2000.00} be returned to my account ... HSBC says that they may be able to return {$1000.00} -- to my account -- in the next few days., but the other payment XXXX XXXX. ( bills are to be paid in XXXX bus days ) .has been processed and I will need to wait yet another XXXX days for the bill to be paid. I pointed out that this will mean that they have held {$1000.00} for XXXX days. My Credit card, has not received this payment.. Today the HSBC associate said that they had a new BillPay service and that I was suppose to " refresh '' my Bill Pay list, however he could not tell me what I had to do to refresh the list. All of my payees remain the same ... The only changes have been internally at HSBC. I have done everything I can possibly do ... Over the weekend I spent XXXX hours on the phone with HSBC, I have excahanged Bank Mail. XXXX XXXX HSBC associate hung up on a conference call with my Credit card rep. XXXX At this point I dont know what you can do, but I wanted to register this complaint.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-23

Glendale, CO

Loan servicing, payments, escrow account

Mortgage: FHA mortgage


Complaint: I was relocated to XXXX by my company, and was issued benefits through a relocation company ( XXXX XXXX ) that included benefits with the sell of my current home. In XXXX 2015 I started the process to sell my home, I had to go through a number of inspection and repairs before my house was able to be placed on the market. Once under contract, paperwork would be done between the relocation company and myself.Then how it works is, I sell the house to them, and then the sell of the house would actually be between XXXX and the new buyer. I went under contract in XXXX, and was advised by the relocation company not to make the payment they would take care of everything. Apparently the first check sent to HSBC was received at the Dock according to the USPS but the payment never applied to the account. XXXX did a stop payment after 2-3 weeks and sent another check overnight. Which at that time, it was already late.Then there was a problem with the attorney and they had to get a new XXXX, which delayed us about a week or two. I signed the contract selling my home to XXXX on XXXX/XXXX/2015 and was issued a settlement check on XXXX/XXXX/2015 for the proceeds from my home. I was told I was done with the house, and even if it fell out of contract, I was no long responsible. The buyer did have trouble and it took longer to close, so XXXX was responsible for making the payments. XXXX was sending the checks for my mortgage payments. Unknown to me they made XXXX of these payments late. Worried about my credit, a called and spoke with a gentleman by the name of XXXX XXXX, to repeatly be told that my credit would n't be effected, the late fees would be reversed and even sent me a letter confirming our conversation. Later to find out my mortgage was report late for XXXX months. Since then, I have made a number of phone calls and sent contracts, settlement statements, the letter from XXXX, letter from XXXX accepting responsibility. I faxed papers, I have done everything to get this fixed and know one will help. This is effecting my credit, and now I am unable to obtain a new home loan based on the fresh mortgage lates reporting on my credit report.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-22

Powder Spgs, GA

Loan servicing, payments, escrow account

Mortgage: Other mortgage


Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-22

Dover, NH

Taking out the loan or lease

Consumer Loan: Installment loan


Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-22

Hollis Center, ME

Other

Credit card:


Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-22

Batesville, VA

Closing/Cancelling account

Credit card:


Complaint: I had a credit card for XXXX years and paid my balance each month. The card was with HSBC. For some unknown reason, they closed my account. I called them when my card did n't work and they stated they had no idea why but the account was closed and I 'd be informed in writing of this within XXXX days. They told me they could n't do anything. I would like to know why they are allowed to close accounts on people who pay their bill each month.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-22

Reading, PA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage


Complaint: I have a mortgage through House Hold finance Member of HSBC Group. I am wondering if I qualify for some kind of relief due to predatory lending practices? I have paid this company approximately {$110000.00} since XX/XX/XXXX-XX/XX/XXXX. I still owe {$66000.00} for a property that is assessed at {$69000.00}. I have no equity built up so that I could refinance with another banking institution. No one will help me get away from this lender. The local branch office closed years ago. There is no one to contact any longer. I think the home office is in XXXX. I really do not know.The last time I spoke with someone, it took weeks because I had to use regular mail. The phone numbers on my statements only lead to menus and not a person to speak with. The web site is a joke of looped links that offer no help.They told me that I can not refinance with them any longer because there is no equity. ( No kidding! They absorbed it! ) Are you able to direct me on what to do? I do n't want to lose my home and am close to retirement ( XXXX years ).
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-19

Viewfield, SD

Cash advance

Credit card:


Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-19

OK

Loan servicing, payments, escrow account

Mortgage: FHA mortgage


Complaint: Court Case XXXX XXXX was a foreclosure case between HSBC and XXXX XXXX XXXX and not XXXX although XXXX XXXX XXXX represented XXXX. We were summoned to Court on XXXX XXXX, XXXX dealing with foreclosure. We havedocuments from XXXX showing that your relationship began with XXXX as XXXX XXXX XXXX and not XXXX XXXX, XXXX. On XXXX XXXX, XXXX before a Sheriff sale you verified your sale from XXXX to theFederal Reserve Bank XXXX XXXX dismissing your involvement with us. On XXXX XXXX, XXXX you appeared again with a Sheriff sale. XXXX XXXX, XXXX HSBC received confirmation of your Sheriff Sale. We have no reason to address XXXX because you stated on many times thatyou were the owner. You simply as the owner has been able to fraudulently XXXX XXXX Mortgage in XXXX in Ok ) sell property on ( XXXX XXXX different occasions and thereforewe scream XXXX jeopardy and mortgage fraud. We have shown that no mortgage existed and therefore believe that HSBC owes usour Truth-in- Lending amount from XXXX of {$480000.00}.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-19

Cibolo, TX

Communication tactics

Debt collection: Credit card

Threatened to take legal action
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-19

Liberty Township, OH

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)


Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-19

Pinellas Park, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage


Complaint: My husband and I did a modification on our loan. I signed all the papers. Now since my husband passed away XXXX/XXXX/2014 a Veteran ( XXXX XXXX, they refuse to give me any information stating I am not on this loan and have NO financial obligation to them. This is my home for over 38 years. I would like to refinance this loan to lower my monthly payments to be able to handle my monthly bills, etc. I have had an attorney look up all the public records and I am on the recorded properties. The attorneys are baffled themselves.
Company Response: Closed with explanation

Disputed: No Timely Response


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