HSBC NORTH AMERICA HOLDINGS INC
Consumer Complaints
There are over 9237 complaints on file for HSBC NORTH AMERICA HOLDINGS INC. Dated between 2019-12-16 and 2011-12-01.
Complaints Page 131
2016-02-14
NJ
Loan modification,collection,foreclosure
Mortgage: Home equity loan or line of credit
Complaint: I have had my original company HFC promise a drop in my interest rate after 6 months of paying on time, this was the beginning of the loan which was to also include the taxes with the payment. When we originally did this loan it was all done by phone. No eye to eye until signing of paperwork. After arguing at closing in HFC office we were told to sign an ammendment sheet that was blank in front of the company rep. They would ammend the contract because we were refusing to go through with the papers that day. Signed a sheet with a few lines only for a signature on them and the date. Nothing was ever done with these papers because within 3 weeks of signing all the paperwork all the HFC offices closed and we were never told at paperwork time that they were that bad off to be closing all offices. They did cut checks that took forever to get where they were going too, this was a HELOC Loan and I only now had a phone number to call. Well years have passed and we are now behind because of my illness and my husband still works and we wanted something like a modification to help. Told that all modifications are only temporary and not willing to work with us. I have supplied through faxes alol the info they have asked for. I wonder where all that info of mine is because they are constantly changing people and company names and the left hand has no idea what the right is doing. EVER. I am now in foreclosure with them but have been aprehensive to talk to them from all the past renaging on previous deals. They have refused to start accepting payments from me from last year in XX/XX/XXXX because back amounts were n't payed. I asked them if is n't it better I pay something that is better than nothing? The girl told me because I took help from HUD and their MAP program that helped me catch up, there was nothing I could do. So all the paperwork I supplied them, paystubs, tax returns are where I asked? Someone must have them. no one can tell me that. I have had nothing but empty promises from them and will not move forward till I have an attorney deal with them. But all the complaints listed on this website sound like mine. What can we do as a group to sue these people or make them work with us? Is this legal for them to be able to steal homes? Please help because My time is running out. I am able to pay but told the last specialist that the other customer service people are quite mouthy and she told me thats too bad. I said I was going to record their responses and they immediately hung up. Now an attorney told me just to record them anyway. I guess I will have to do this. President Obama has helped people with other housing issues but HFC goes unchecked. Please I need some help here. How about people that are in actual need get some help? These seem to be all the same stories about this company. Now its HSBC who argues about my terms of my loan at every chance. I do not want to supply them with original copies like the housing XXXX wants me to because if my loan has been passed around should n't they have the original somewhere? And these are all high rate loans. 7 3/4 %. Bad .... I believe HSBC is the XXXX servicer of this loan but they have used this against me. Was HFC originally. Then Beneficial Finance. Then it was sold for a very short time to XXXX. I have the letter that says they are the new company and we had a new loan number. Then come to find out 2 months later it was HSBC who is guessing at my rate and if it 's fixed or adjustable. The last conversation with them was a lady telling me that my loan was adjustable and at 9 %. Which neither is correct. I told them to get their info right but they filed foreclosure papers against me. I have a mediation to go to to try to negotiate which I heard they do not do.
Company Response: Closed with explanation
2016-02-13
San Jacinto, CA
Cont'd attempts collect debt not owed
Debt collection: Credit card
Debt was paid
Complaint: I needed to pay off my HSBC credit card placed at XXXX as a requirement for a new job. I needed to have the debt paid and provide a letter showing I paid the debt for my security clearance. I paid the settlement XXXX ands I agreed upon, however XXXX still shows the account with a balance due on my credit report, the letter I received does not state the account is paid off and I requested a letter stating on their letter head the account is payoff to provide for my employer and they refuse. I was told to use their website to show the balance is zero, but it only states I need to call to request information on the balance. I attached the screen shot. XXXX used deceptive, misleading and false statements to get me to pay off the debt.
Company Response: Closed with explanation
2016-02-12
Lewiston, NY
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-02-12
Camp Springs, MD
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-02-12
Rochdale, NY
Account opening, closing, or management
Bank account or service: Savings account
Complaint: I had a money market account with HSBC.. I closed it on XXXX/XXXX/2016. I only received interest through XXXX. I was owed 9 days interest totalling about {$11.00}, which I know is a very small amount. I still have a checking account & credit card ( both mostly inactive ) at that bank. They could easily credit the interest to those accounts but wo n't. Their customer service department is a nightmare. After marathon waits on hold enduring music which seems designed to be annoying, you speak to a series of exquisitely polite human automatons who keep connecting you to someone else until eventually you either get disconnected or speak to a supervisor who tells you to call back later or says someone will call you back ( they never do ). I 'm tempted to just let them keep the {$11.00} but I do n't want to let them get away with it & I can not handle another session w/the customer service dept. Please make them pay me the interest which they do n't even dispute they owe me.
Company Response: Closed with explanation
2016-02-12
Ann Arbor, MI
Cont'd attempts collect debt not owed
Debt collection: Credit card
Debt was paid
Company Response: Closed with explanation
2016-02-12
CA
False statements or representation
Debt collection: Credit card
Attempted to collect wrong amount
Complaint: I paid this account to portfolio recovery from hsbc bank it was a settlement that we made, so by me making that payment it was going to be deleted and not to be on my credit reports.i been disputing it for over a year and still damaging my credit.and also hsbc bank goes and also reports the same account as ... a charge off they hsbc sold the account to XXXX and again I been disputing it over a year.also my last payment was in XXXX 2008 and do n't understand why hsbc still reporting it.. I need some help on this..
Company Response: Closed with explanation
2016-02-11
Cleveland, OH
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-02-11
Brooklyn, NY
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-02-11
AL
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I purchased a home through HSBC and it was foreclosed on ...
Company Response: Closed with explanation
2016-02-11
Swiftwater, PA
APR or interest rate
Credit card:
Company Response: Closed with explanation
2016-02-11
Plattekill, NY
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: Beneficial applied two monthly payments in the XXXX of 2014 to the month of XXXX 2014. They have sent us their accounting records that show that they made this mistake but they refuse to rectify the mistake. On XXXX XXXX, 2014 they completed a reconciliation of our account and their lawyer informed the federal bankruptcy judge that our account was up to day. On XXXX XXXX, 2014 after completing another reconciliation they told the XXXX Attorney General 's XXXX that our account was up to date. Between XXXX XXXX, 2014 and XXXX XXXX, 2014 they were paid a total of {$10000.00} which was more than enough to cover 6 months of payments ( XXXX, XXXX, XXXX, XXXX, XXXX and XXXX ) of {$1700.00}. On XXXX XXXX, 2014 they sold our mortgage to XXXX. Not only did they not tell XXXX that we were paid through XXXX, they told them that we were a month behind. This caused us to incur late fees. They seem to think that XXXX can fix their mistake. XXXX CAN NOT FIX A MISTAKE THAT BENEFICIAL MADE! Beneficial needs to be held accountable for stealing a customer 's money. This is a heinous act and they need to be punished. After many requests they sent us their accounting records of our mortgage. THEIR OWN RECORDS SHOW THAT THEY MADE A MISTAKE IN APPLYING THE PAYMENT TO THE CORRECT MONTH. Apparently no one at Beneficial Customer Service can read and understand XXXX. Nor can anyone decipher their own accounting records. PLEASE make every effort to find someone at Beneficial that can read and understand XXXX and can also understand their own accounting records. I DO NOT WANT TO HEAR THAT THEY BEAR NO RESPONSIBILITY TO FIX THEIR MISTAKE BECAUSE THEY SOLD THE LOAN TO XXXX AFTER THEY STOLE OUR MONEY.
This information is also being shared with the NYS Attorney General 's Office and the federal bankruptcy court judge of the XXXX.
Company Response: Closed with explanation
2016-02-11
Alexandria, VA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-02-11
Florence, KY
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-02-11
WA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: Loan denied for modification without defining exactly why it was denied.
Company Response: Closed with explanation
2016-02-10
Swiftwater, PA
APR or interest rate
Credit card:
Company Response: Closed with explanation
2016-02-10
Florence, KY
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-02-10
Murrieta, CA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-02-10
Altamonte Spg, FL
Late fee
Credit card:
Company Response: Closed with explanation
2016-02-10
Eldorado, WI
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-02-10
Bremen, GA
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I am a victim of a predatory mortgage lender. Since XXXX, I have tried to refinance my 7.99 % ARM and 11.99 % fix mortgage with HSBC with no luck. We are upside down mainly because of the high interest rate on the XXXX XXXX and peanuts have gone toward principal the past 10 years. ( Refinanced with them in XXXX. ) Adding just interest since XXXX, over {$150000.00} has been paid to this company already but that 's still not enough. ( To put things in perspective, our home was purchased {$150000.00}. ) Because we are not a FFA loan and we are upside down, no other lenders or programs helps us or wants to take on the fight with HSBC. ( And we have tried several attempts over the years. ) We are two months behind and requesting HSBC work with us now. The only response we have received past years is a few months modification and we are returned back to the outrageous loan regulations. HSBC states : " We do not refinance, only can offer temporary modifications. '' Today, the response from HSBC states our only options are a short sale or foreclosure. We do not want to lose our home, we just want an affordable home monthly mortgage payment.
Company Response: Closed with explanation
2016-02-10
Fairport, NY
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-02-10
Florence, KY
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-02-09
Brooklyn, NY
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Company Response: Closed with explanation
2016-02-09
Roseville, CA
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Closed with explanation