HSBC NORTH AMERICA HOLDINGS INC

2016-04-05

Oro Valley, AZ

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Closed with explanation

Disputed: Yes Untimely Response

2016-04-05

Castle Point, NJ

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt was discharged in bankruptcy
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-05

Forest Hill, MD

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-05

Wonder Lake, IL

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt was discharged in bankruptcy
Complaint: They are reporting to my credit that I have late/missed payments when this was discharged in BK in 2012
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-04

Hamburg, NY

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-04

Mount Shasta, CA

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-04

OK

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Called Beneficial about my mortgage and getting a payoff. They said I had to submit a letter and mail or fax it in and that it could be as late as XXXX XXXX, XXXX when I receive the payoff back. That was if I submitted it today XXXX XXXX/XXXX/XXXX XXXX. I also have something called " Outstanding Deferred Interest Balance '' on my monthly statement and when I inquired about what that was, I was put on hold for a few minutes so they could " research '' what it was. When the rep came back on the line, she said Beneficial would mail out a " fee/charge schedule '' that outlined everything contained in that balance. The statement even has a note on it that says " For further explanation of deferred interest or to make a deferred interest payment at any time, please call XXXX. '' That is the number I called. The rep also stated that I was 48 months behind on this mortgage back in XXXX and I did a modification to bring the payments current ... I was NEVER four years behind on payments.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-04

Antioch, TN

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-04

MA

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: HSBC bank continues to list a fraudulent account on my XXXX credit report and refuses to provide sufficient proof of my ownership of the account. I never opened nor used any account from hsbc bank/XXXX. this account was opened in 2010. I was not even living in Massachusetts in 2010. this continues to damage my good credit.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-04

Wonder Lake, IL

Bankruptcy

Credit card:

Complaint: Please remove this from my credit report. This was discharged in BK in 2012. However, HSBC continues to report that I have late payments when that ; s not that case.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-04

Hamburg, NY

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-04

Baltimore, MD

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was discharged in bankruptcy
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-03

Nyc, NY

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: Re : Claim for repayment of unwarranted expenses which occurred during my mortgage refinance XXXX **Players and Background : ** HSBC, XXXX XXXX XXXX ( XXXX ), and a certain party dba 'Mortgage Family, ' provided a mortgage refinance for me, paying off and consolidating my XXXX residential mortgages ( XXXX of the mortgages was with HSBC and the other with XXXX. ) In the process, XXXX disturbing issues arose out of fraud, negligence, or human error, which caused me avoidable expense, wasted time, and aggravation. I point out XXXX issues below. **Issue I : Payoff Refused by XXXX Under False Pretenses** XXXX repeatedly claimed to have made a property tax payment on my behalf on XXXX XXXX which was not in fact made until XXXX XXXX according to XXXX XXXX ( XXXX DOF ). XXXX used this false claim as justification for XXXX to refuse to accept a payoff payment from HSBC on XXXX XXXX in the amount and on the date that XXXX itself had laid out in its payoff letter to HSBC dated XXXX XXXX, for my mortgage. Rather than XXXX accepting the payment on XX/XX/XXXX, XXXX held my money for a week, demanded additional interest and fees from me, which were paid on XX/XX/XXXX by HSBC and me, in full under duress just to stop the clock. Instead XXXX should have accepted the payment on XX/XX/XXXX and dropped its false claim that the payoff payment was insufficient due to XXXX 's XXXX XXXX tax payment, a claim that seems fictitious, wrong, or perhaps intramural and should have been reversed. **Issue II : Negligence in Informing Me and in Taking Timely Action to Address** As sketched above, HSBC/XXXX wired payoff payment to XXXX on XXXX XXXX. The first I learned of any issue with the disbursal was in response to my email to XXXX on XXXX XXXX. Neither HSBC/XXXX nor XXXX notified me of the week long delay. The negligence I would argue goes against a duty of both parties to inform me -- which neither side did. **Issue III : HSBC Illegally Closed with a Higher Interest Rate than the Agreed, Locked Rate** HSBC 's salesperson XXXX XXXX confirmed that I locked the interest rate at 3.819 %. This was then documented in HSBC 's Loan Estimate dated XXXX XXXX, XXXX, showing the agreed rate and that it was locked. The Loan Estimate further reads that " your interest rate ... can change unless you lock the interest rate. '' [ Italics mine. ] The rest of the Loan Estimate had major mistakes that I pointed out in an email the same day. HSBC issued a new Loan Estimate dated XXXX XXXX, XXXX, correcting the portions stating that I needed " {$330000.00} cash to close '' and that I was paying off " {>= $1,000,000} '' rather than the the actual {$870000.00} that had in fact been discussed. I failed to notice at that time that the locked interest rate had been changed to a new rate of 3.828 - and there was no notice to me and no discussion of a change. Unfortunately I did n't notice that change until after we closed. When I raised this with XXXX XXXX and with the Loan Processor XXXX XXXX, they both stated that it was in fact not a mistake but rather that the locked rate can change if internal estimates at HSBC change, which is why they purposely changed the locked interest rate. I told them that I doubted it was legal to change a locked interest rate, especially without proper notice, but they offered no adjustment.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-03

Charlotte, NC

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: My mortgage company charged me a monthly fee for a service I was unaware of and hide it under " other. '' I had no idea that I paid {$37.00} for 10 years for a service I never authorized until I got a form in the mail. When I called the home warranty group that sent me the form, I told them I did not have a contract with them. They said my mortgage company had indeed been taking my money for the contract since I signed for my house. I sent XXXX letters to the Mortgage company and they said I was given it at closing. I checked my closing papers and I did not buy a home warranty. The seller bought one for me. I did not sign up for the service. I sent HSBC a copy of my closing contract and asked for the 10 years of fees to be reimbursed. I never once asked for the home warranty and I did not use it because I did know I had it. They have not answer my letter I sent 6 weeks ago. I want my 10 years of paying for a service money back and it was a faudulant activity on HSBC 's part
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-03

Barona Rancheria, CA

Disclosure verification of debt

Debt collection: Credit card

Not given enough info to verify debt
Complaint: XXXX is reporting negatve information on my credit report & I 've asked them to pleas eprovide verification that this account belongs to me. They ignored every request sent submitted. I first disputed the account with all XXXX credit reporting agencies. They reported it verified. I then sent requests in directly to them & they have ignored all my requests. The last letter submitted was dated XXXX/XXXX/2016. At this point this company is violating the FDCPA & FCRA. I would like the information removed immediately.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-02

Kawaihae, HI

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-01

Annandale, VA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-01

Brooklyn, NY

Billing statement

Credit card:

Complaint: I have called customer service numerous times at XXXX on XXXX XXXX and got people in XXXX that lack SERIOUS training. I was on the phone for over an hour spoke to XXXX # XXXX along with his supervisor XXXX XXXX and both of them were not able to explain to me how my monthly payments were being allocated. I am not in the banking business but to me this is very basic information that should be provided to the customer. Furthermore they stated for me to look at my billing statement to obtain the information I was inquiring about, which by the way I did and it is not there! As a customer I have every right to know this information and no one is able to assist me. I proceeded to go to the nearest branch on XXXX XXXX dealt with a XXXX XXXX, Manager thinking I was going to get my answers and once again was forwarded to the same phone number. Furthermore the branch does not deal with any credit card issues!! It is very frustrating and upsetting that I have spent hours trying to get this information and not getting anywhere. I hope this compliant gets resolved as I will proceed to look into it further having this issue resolved because as I am looking into my statements there are missing monies that I have been paying that are not posted to my account. I now have a suspicion that HSBC is stealing my money especially since absolutely no one in this bank can explain how are ALL my monies being allocated. All I want is to pay off this card as they continue to raise my APR more than I think is even legal. I am requesting in writing where I agreed to this the constant APR increase and to make matters worse I want to know why I have XXXX balances with XXXX different APR 's? I have had credit cards for over 20 years and I have never experienced such thing. How are my payments being allocated? Is this business practice even legal. Additionally, when I inquire with the HSBC branch they can not even understand why this is happening to my account, when I ask you customer service people in XXXX they can not even give me a straight answer!! This is VERY BAD BUSINESS!!!! I also spoke to XXXX # XXXX and his supervisor XXXX yesterday at XXXX spent my whole lunch hour and did not achieve anything on XXXX XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-31

Fort Pierce, FL

Disclosure verification of debt

Debt collection: Mortgage

Right to dispute notice not received
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-30

Guaynabo, PR

Credit card protection / Debt protection

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-30

Laurel, NY

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Untimely Response

2016-03-30

Manhattan, NY

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-29

Kingstree, SC

Dealing with my lender or servicer

Student loan: Non-federal student loan

Received bad information about my loan
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-29

Littleton, CO

Communication tactics

Debt collection: Credit card

Threatened to take legal action
Complaint: I received a call from a XXXX XXXX XXXX today stating that he was going to sure me unless I paid an account for an HSBC account. I informed him tat this account as included in a bankruptcy and requested that he quit calling me. He stated that he would not only call me but initiate legal action as well. Im recovering from XXXX and really cant handle these calls. He was very rude and refused to write down the case number or my attorneys contact information. He called my husband yesterday as well and threatened him too for my debt!
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-28

Carol City, FL

Settlement process and costs

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response