HSBC NORTH AMERICA HOLDINGS INC

2016-06-28

Gary, IN

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Foster City, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-28

Palmerton, PA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: In XXXX 2016 it was announced that Pennsylvania, as well as other states and commonwealths had reached an agreement with mortgage lender HSBC. I am a homeowner whose mortgage was serviced by HSBC since I purchased my home. I have heard no news or updates on this agreement since the announcement in XX/XX/XXXX. I was particularly interested in the section of the agreement that pertained to the loan modifications, which included principal reductions and refinancing for underwater mortgages. For years, I attempted to get assistance through HSBC to refinance at a lower interest rate than the 6.79 %, which I still currently have on my loan. HSBC offered a series of loan modifications, which lowered my monthly payments, but did little to lower my principle balance. Last year, this modification resulted in over {$14000.00} being applied to interest only on the loan, while the principle balance only decreased by slightly over {$4000.00} during the year. Since HSBC would not refinance and did not participate in any Government sponsored relief programs, I am still stuck with a higher than average interest rate and still slightly underwater My concern about this agreement grew deeper when my loan was suddenly transferred to a new third party loan servicer effective XXXX XXXX, 2016. Is this loan transfer part of the agreement stipulations or is HSBC seeking to shed some loans to lessen the impact of the settlement? Given HSBC 's history of questionable business practices, it would not surprise me if the latter was attempted. During my prior inquiries, I was informed that HSBC would be in contact with their customers regarding this settlement. Since they are no longer the mortgage servicer of my loan are they still responsible for this follow-up? I would appreciate if you could review this correspondence and follow-up on my concerns.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

New Port Richey, FL

Communication tactics

Debt collection: Credit card

Threatened to take legal action
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

Lockhart, FL

Taking/threatening an illegal action

Debt collection: Credit card

Threatened to sue on too old debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

Plattekill, NY

Delinquent account

Credit card:

Complaint: I have an issue with my HSBC Platinum Master Card that HSBC has been unable to assist me with. I have n't received my statements since I had paid my last bill of {$730.00} in XX/XX/XXXX. I discovered this when my XXXX XXXX account showed a score reduction on my credit reports. Immediately I contacted customer service to let them know why I had not paid my bill of {$28.00} from what would have been my XX/XX/XXXX statement. Had I known about this, even the next month it would have been immediately rectified. After all who would run up {$63.00} in fees on a {$28.00} bill for spark plugs. While speaking with customer service representative XXXX XXXX, he was eventually able to credit me for XXXX late fee. I insisted on having both credited since this was due to not receiving any statements, and the fact that I have been a loyal HSBC customer with XXXX derogatory information on my accounts for over 11 years. Four of which with this credit card. He then looked further into the matter and advised me that in XX/XX/XXXX I had signed up for paperless statements. I told him that was a mistake, since I do not do any of my banking through the paperless option because it is harder to keep track of. He insisted that it is impossible that I did not request this option and that nothing could be done to assist me any further with the XXXX late fee or with correcting my credit report. At my insistence he connected me to a supervisor, XXXX XXXX who after a long discussion agreed to remove the XXXX late fee but refused to address my problem with the credit report. He also was very insistent on making me state that it had to be my fault that paperless was selected and that there was no way any kind of error could have happened. I still stand by my initial assertion that I did not willfully and knowingly sign up for paperless statements which is why further escalated my complaint to HSBC 's executive customer relations department. XXXX XXXX ( XXXX, XXXXXXXXXXXX ) looked into the matter and stated that I had made a payment and selected paperless statements on XXXX/XXXX/16. He further stated that since it was not a bank error there was nothing they can do as per their policy that has been in effect for over 10 years. From my limited internet research I have noticed this is not true, as others have reported getting good will adjustments with repeated complaints to HSBC. I was hoping that you may be able to assist mediating this matter with HSBC. This XXXX past due incident has reduced my credit score from being in the excellent range to good, possibly affecting my ability to secure a favorable rate for auto and home loans. There have been no past due/late payments ever until this one on my credit report due to the error or being enrolled into online paperless statements. I 'm curious to whether or not there are others who have faced the same predicament by unknowingly or unwittingly being enrolled into online banking and not receiving a paper statement. I find it funny that I have since received a paper statement from HSBC, which XXXX XXXX states automatically happens when an account is past due. I 'm worried that this may be a predatory scheme where HSBC uses these tactics to increase profits by charging late fees and interest on accounts that only wind up past due because of paperless statement enrollment.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-27

Bloomington, MN

Disclosure verification of debt

Debt collection: Mortgage

Not disclosed as an attempt to collect
Complaint: We had a XXXX mortgage with HSBC.We received a Cancellation of Debt from HSBC dated XXXX/XXXX/XXXX on XXXX/XXXX/XXXX. Months later we received another copy of Cancellation of Debt which was dated XXXX/XXXX/XXXX. This form said it was corrected and stated the debt discharged was XXXX.The XXXX discharged {$24000.00}. We heard nothing from HSBC or XXXX XXXX XXXX XXXX XXXX XXXX XXXX. At this time we heard from XXXX XXXX XXXX. XXXX claimed we owed $ XXXX+with late fees. We were able to get a loan modification on our XXXX mortgage due to my being forced to retire due to health issues and we could not afford our XXXX mortgage monthly payments. We are still struggling with our monthly mortgage payments and we heard out of a 4yr. silence that we owe for a XXXX mortgage. There is no way we can pay this back on our current fixed income.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-25

Coconut Creek, FL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with non-monetary relief

Disputed: Yes Timely Response

2016-06-25

NJ

Other fee

Credit card:

Complaint: when u call hsbc its very difficult to get thru. then when you do its very hard to understand the person who picks up the phone
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-24

Canal Street, NY

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-24

Jamaica, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Cleverdale, NY

Can't contact lender

Consumer Loan: Title loan

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Piscataway, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Boulder, CO

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Quakertown, PA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Albion, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Bronx, NY

Improper contact or sharing of info

Debt collection: Other (i.e. phone, health club, etc.)

Contacted employer after asked not to
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Los Angeles, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-22

Addisleigh Park, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-22

Jamaica, NY

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-22

Grosse Ile, MI

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: I took out a Home Equity Line of Credit with HSBC in the amount of {$33000.00} on XXXX/XXXX/XXXX. I made payments as agreed and in about XXXX began making extra principal payments monthly. The loan was paid off XXXX/XXXX/XXXX. Over 11 years, the principal was only reduced by {$7300.00} despite the fixed interest rate of 8.55 %. In many months where extra monies were sent, that was the only amount deducted from the principal -- the rest was applied to interest. Many errors were made in charging fees not applicable to my loan ( Line Maintenance Fees ) ; in XXXX XXXX, the balance owing was raised by {$740.00} after a payment was made ; payment amounts were n't always applied correctly ; late fees were sometimes charged even though most payments were made early. Calls and/ or letters were n't responded to properly and supervisors would n't return calls. From what I can determine from the last 4 years of statements that I have, a minimum of {$1700.00} was charged to me in error. Additionally, the final payoff figure showed I was charged {$870.00} in interest and I 'm not sure why that would happen. I paid the amount they said I owed just to be able to get rid of the loan since it was apparent it was never going to be paid off no matter how much I sent in extra payments, nor was anyone at HSBC going to address my complaints or concerns.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-21

Yuma, AZ

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-21

Brooklyn, NY

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-20

Houston, TX

Account opening, closing, or management

Bank account or service: Checking account

Complaint: HSBC closed checking account without any reason and refused to issue the bonus for account opening. From my side I made everything to fulfill the offer requirements ( funded the account in right time and amount, connected direct deposit ) Also I have sent requested documents, multiple emails and made a lot of calls to HSBC ). Whole story : In XXXX, XXXX I opened HSBC XXXX account.It was opened with the following offer " Open an HSBC XXXX relationship with a balance of {$10000.00} or more in new funds and receive a {$350.00} bonus ''. I funded the account with {$10000.00}, later I set up a direct deposit to it. Everything was fine. Sometime in XXXX, XXXX I received voicemails from HSBC and a mail which indicated that HSBC need some documents from me and that account could be closed if I do not provide the information. First, I was surprised why HSBC opened and let me fund account if HSBC does n't have required information. After calling HSBC I had an email from HSBC with a documents request. It was on XXXX XXXX, XXXX. I replied the same day and requested documents were attached. I have never got any kind of confirmation or reply. I sent multiple emails asking for confirmation to that person and to XXXX '. I have never got a response.Sometime later the account was closed and I received a check. I called Customer Service to figure out what is going on. They opened a complaint for me. ). I called HSBC Customer Service multiple times but they said that they are unable to resolve this issue and that I do need to contact executive office. I contacted HSBC executive office and you were unable to explain why no one acknowledged receipt of requested information. You also mentioned that " The Bank also has the right to close your account at any time for any reason or no reason. '' On XXXX/XXXX/XXXX I 've contacted HSBC executive office asking for the above mentioned {$350.00} bonus. As per HSBC response " To clarify, the checking account application was never approved. '' My concern is how HSBC allowed me to fund HSBC Checking account if it was never approved. The transactions to HSBC Checking account ( all accepted ) : XXXX/XXXX/XXXX XXXX ( Direct deposit ) XXXX/XXXX/XXXX XXXX ( Direct deposit ) XXXX/XXXX/XXXX XXXX ( Direct deposit ) XXXX/XXXX/XXXX XXXX ( Direct deposit ) XXXX/XXXX/XXXX XXXX ( Initial deposit ) From my side I made everything to fulfill the offer requirements ( funded the account in right time and amount, connected direct deposit ) Also I have sent requested documents, multiple emails and made a lot of calls to HSBC ).
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-20

Baxter, MN

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My husband and I live in XXXX mn our current mortgage is with HSBC and we just received a letter from them stating our mortgage is being transferred to XXXX XXXX XXXX. Our mortgage is current and up to date. Why is this happening?
Company Response: Closed with explanation

Disputed: No Timely Response