Global Resolution Group, LLC

2019-10-01

Wonder Lake, IL

Attempts to collect debt not owed

Debt collection: Auto debt

Debt was paid
Complaint: I traded in a leased XXXX XXXX hybrid at XXXX XXXX. This account is closed and paid. I dont have any missed payments. I tried to explain to them but they insisted that I owe the debt.
Company Response: Untimely response

Untimely Response

2018-08-07

Phoenix, AZ

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-08-04

Avondale Goodyear, AZ

Threatened to contact someone or share information improperly

Debt collection: I do not know

Talked to a third-party about your debt
Complaint: Gr group /global resolution keeps calling me in regards to a pre legal debt. I have never recieved any letters or notices. They have reached out to family and friends to tell them there could be a judgement against me for a debt and for them to reach me. Harassing me and my family and I don't even know for what debt. They are illegally disclosing information.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Untimely Response

2018-07-31

Federal Way, WA

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: I have recently started to receive calls from a company representing themselves as the XXXX XXXX. They are blocking the number they are calling from and using a fake number of XXXX, which the XXXX prefix is not a legit XXXX, WA or XXXX county number set. In the pre-recorded voicemail they are advising that they are trying to contact me about a legal matter and I have not returned their calls. They leave a call back number of XXXX upon looking up this number I am directed to the website www.globalrg.com, which is a debt collection agency, based out of New York state. Upon researching the company they are not licensed in the State of Washington where I reside. Nor are they licensed in any of the states I have lived in previously over the last decade. In the state of Washington per XXXX XXXX to collect a debt in the state of WA you must be license and bonded with the state, which this company is not. I do not feel as though this is a legit debt owed as I have not received any documentation via US Mail from this company.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-26

Clayton, MO

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: I received numerous calls on XX/XX/XXXX asking me to verify my personal information and they claimed I owed a debt. They called my mother the same day. They have also called my nephew looking for me. The debt was supposedly a payday loan that occurred in XX/XX/XXXX and was deposited to a XXXX XXXX XXXX XXXX. I don't live in XXXX and never have. I didn't take out a payday loan. The loan was in the amount of XXXX. They threatened me with legal action. I told the woman to go do what she wants to do. I didn't make the loan IF it even exists. Also it would be small claims here in XXXX if they try to file something. Whatever, I will go to court. I didn't make the loan.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-20

Quartzsite, AZ

Written notification about debt

Debt collection: I do not know

Didn't receive notice of right to dispute
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Untimely Response

2018-03-08

FL

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Seized or attempted to seize your property
Complaint: Company is currently using an auto dialer with a recording message that i am currently under investigation for my assets. This is a blatant violation of FDCPA also TCPA for method of contact being that i did not consent to be contacted via auto dialer Furthermore there numerous complaints on the web for there tactics to intimidate consumers with is un just and-needs to be rectified
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Timely Response

2018-02-26

Echo Park, CA

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-12-28

VA

Communication tactics

Debt collection: Payday loan debt

Frequent or repeated calls
Complaint: This complaint is in reference to Global Resolution Group based in XXXX NY. I received a call on my work phone at XXXX, cell phone at XXXX, they called my ex-husband at XXXX, and finally called my husband at XXXX all on XXXX XXXX 2017. When they spoke with my husband, they told him they were trying to reach me in reference to a claim against me. They wanted him to verify my date of birth and my ssn which he refused to do over the phone and told them they would need to send something to us in writing via mail. They told my husband they were going to flag this as a forced claim and send it on up. I looked them up online and could find very little information about them or their company aside from their website. There are very few reviews about this company. I also looked them up on the Department of Professional Occupational Regulation in New York and could not find them listed as a licensed business in New York. Internet loans are not legal in Virginia and there have been several class action law suits filed in the last few weeks against internet loan and payday loan lenders. The person who called stated ( on my voicemail ) he was doing a pre-legal review of my claim. This is the first time I have even been contacted by this " company '' and feel as though they were threatening to take legal action against me. I also tried to find the location of the company on XXXX maps and the address they have listed shows up as a tree on the satellite imagery. Interestingly this group is located on the same block that internet lenders and payday lenders have listed as entities loans have been " sold to '' as well, they are all within a one mile radius of each other.
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Timely Response

2017-12-07

Newport, TN

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2017-11-13

Anthem, AZ

Communication tactics

Debt collection: Other debt

You told them to stop contacting you, but they keep trying
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-10-21

Scottsdale, AZ

Threatened to contact someone or share information improperly

Debt collection: Medical debt

Talked to a third-party about your debt
Complaint: I have been called 3 times a day 7 days a week for 2 months from Global Resolution Group , LLC XXXX XXXX XXXX, XXXX XXXX XXXX, New York XXXX Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Email : XXXXXXXXXXXX Now they are contacting my landlord after I have told them to send and only speak to me by mail. My landlord sent this text messages .. verbatim ... ... Good morning. While I am uncertain how my phone number was listed, Global Resolutions phoned me yesterday and need you to call XXXX to resolve some situation. I acknowledged I would inform you. this is humiliating and wrong to tell my landlord that i need to call and call to resolve an issue. that alone is breaching my privacy. Where did they get her number to begin with sounds more like skip tracing which I thought was illegal now. please have them dnc her number and stop this mental and emotional abusive tactics
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-01

Thompsons Station, TN

Communication tactics

Debt collection: Credit card debt

You told them to stop contacting you, but they keep trying
Complaint: Calls repeatedly and is extremely rude. Never works with helping you out. XXXX XXXX is a XXXX!!! XXXX XXXX ... .XX/XX/XXXX. Social : XXXX
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Timely Response

2017-07-27

Elmer, LA

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Threatened to arrest you or take you to jail if you do not pay
Complaint: My husband owes a credit card debt for {$450.00}. The account was opened with his permission by me, his wife. The balance is in collections, and the collection agency is threatening to file charges for fraud since my husband is incarcerated. I offered to send them written authorization from my husband, but they declined. This card was opened to purchase belongings for my husband since he wws coming home soon. I set up payment arrangements because of the threat. I made one payment, but was unable to pay more because my income is not enough to pay them among my other household bills. I should n't have to live on fear of this company because of this. I offered to send them permission from my husband, but they declined so they denied my right to prove it.
Company Response: Closed with explanation

Timely Response

2016-12-07

Metairie, LA

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: No Untimely Response

2016-11-23

Albuquerque, NM

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Complaint: Unsolicited calls from : Global Resolution Group XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, NY XXXX
Company Response: Closed with explanation

Disputed: No Untimely Response