Franklin Credit Management Corporation

2019-10-31

City Ranch, CA

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2019-10-24

San Jacinto, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-09-11

Santa Ysabel, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: Submitted an application to Franklin Credit Management Corporation in XXXX. We received a denial letter on XX/XX/XXXX denying our application for not having enough income. We had 30 days to do an appeal. On XX/XX/XXXX we submitted pay stubs ( new employer for XXXX XXXX my wife ), one profit and loss statement XXXX XX/XX/XXXX, and room rent. On XX/XX/XXXX we received another letter denying our appeal request because of the income. The income on the letter is not right. XXXX XXXX the account representative was absolutely rude and accused us of trying to manipulate the file. That is a big accusation from this person. We are trying to save our house. How dare can he accuse us of such a thing. XXXX XXXX was evil.
Company Response: Closed with explanation

Timely Response

2019-08-23

CA

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Complaint: I have sent the following letter to Franklin Credit Management Corporation after a series of very unsatisfactory telephone calls from me to them trying to sort out the issues described below : To whom it may concern : I have been in contact with your office by phone XXXX XXXX ) multiple times over the past month in an attempt to resolve an issue of outstanding payment that you have identified as a " deferred interest payment, '' but have not been successful in receiving clarification of the several different narratives that have been presented to me regarding that issue. You will note that the statement dated XX/XX/XXXX shows a {$0.00} balance on the loan referenced above, after having received a payment of {$1100.00} on or around XX/XX/XXXX, representing the final balance figure given for the previous month. You will also note a long history of timely payments - as well as a note on this statement indicating that " if payment is received after XX/XX/XXXX, {$0.00} late fee will be charged. '' You will also note that on the statement dated XX/XX/XXXX, there is a description of " Transaction Activity '' that shows that there has been a {$48.00} " Late Charge Assess ( because full payment not received by XX/XX/XXXX ) '' even though the balance of principal and interest is still shown to be {$0.00}. Additionally I have attached a copy of a letter dated XX/XX/XXXX indicating that there is a payment due of {$1900.00} plus late charges, for a total amount due of {$2000.00}. When I have inquired by phone about this payment and asked for a copy of the terms to which it refers, I have only been told that the payoff amount is {$14000.00}. I think any reasonable and rational person would determine that all of these things can not at the same time be true.
Company Response: Closed with explanation

Timely Response

2019-08-15

Southern Pnes, NC

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-06-23

Alt Del Madrigal, PR

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: After being in a foreclosure process, the mortgage company ( XXXX ) sold the property to Franklin Credit Management. I went through a Loss Mitigation process. They accept my application and I was paying in advance the monthly payment. We ( Franklin Credit and I, XXXX XXXX ) sign up a new mortgage arrengement. It was {$410.00} monthly. Payment that I was doing one month in advance. All of a sudden I realize that they were than applying the payment because they made an escrow analysis and the payment was more.It seems that they do it unpurpously because they have allways want to reposes the house. I believe that is the increase on the payment they should notify me in a letter explaining the reason. Those payments has had to be reported as partial payments and they don't, so my record will show that I haven't made a payment at all what is not true. They are charging me late charges, insurance payments and " other charges '' not specify and by the way my account will soon summited to a Foreclosure Procedure. I can feel a bad intention in all of these.Beside the amount of money that the insurance assign me due to Huracane Maria damage is lost. FEMA is carrying an investigation in these case.
Company Response: Closed with explanation

Timely Response

2019-06-14

Juniper Hills, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: My second loan mortgage company from XXXX is demanding {$65000.00} principal balance and a additional {$23000.00} late fees and delinquency fees to stop the foreclosure on my home. I'm in good standing with my mortgage lender and my lender has know idea of what is going on. I have not received any notice of debt for over 10 years from Franklin Credit Management Corporation and now they are saying I'm in default. I was unaware of this debt, my home was purchased in XX/XX/XXXX before the mortgage crisis. My property was at its highest costing {$330000.00}, my wife and I paid both 1st and 2nd mortgage at the introductory interest rate. When the interest increased we could not afford to pay and we received a loan modification. The modification was for the principal balance, and the new balance was {$320000.00}. When I was modified I was lead to believe that the 1st and 2nd was modified together. 10 years with no contact and forcing a foreclosure on our home is unfair. I want to remain in our home and have a fair resolution to this issue. I also want to know if this is a legitimate claim of debt practices by Franklin Credit Management Corporation.
Company Response: Closed with explanation

Timely Response

2019-06-12

Alta, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: Franklin Credit reported ongoing rolling late payment without notifying me of past due amount. Please see attached letter from my attorney to Franklin Credit.
Company Response: Closed with explanation

Timely Response

2019-06-11

Brisas De Canovanas, PR

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2019-06-06

Clermont, FL

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-05-04

Roseville, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-04-22

Bronx, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-14

Kendall, FL

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Threatened to sue you for very old debt
Company Response: Closed with explanation

Timely Response

2019-03-06

Clermont, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-02-27

Alt Del Madrigal, PR

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: I did have a mortgage with XXXX for 28 years. Due to economical problems ( lossing my job ), I went through 4 Loss Mitigation process. At the end, the bank sold the account to a collection agency ( Franklyn Credit ). Again, I went through another Loss Mitigation process. I passed the probation process and now, I'm suppose to sign a new contract. My worry is that the principal balance is {$62000.00} and I do recognize the debt.The problem is that they want me to sign a contract that add the amount of {$26000.00} ( for interest and late charges that were charge by XXXX, third lender ). Is not fair to paid " interest over an interest '', or the struggling law for mortgages accept that action for good.In that case, does the collection agency has the right over those interest owe to the previous lender? Since the transaction was for the PRINCIPAL balance. Franklyn Credit pretend charging me the total amount of {$88000.00}, more than the market value of the house. Do I have any rights? Do I have to pay the mortgage again for 30 years more.
Company Response: Closed with explanation

Timely Response

2019-02-22

Bechara Ind Park, PR

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-01-17

Odell, OR

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: 1. Purchased home on XX/XX/XXXX. 1st Mortgage ( $ XXXX ) with XXXX XXXX XXXX XXXX, 2nd Mortgage ( $ XXXX ) with XXXX XXXX XXXX XXXX. Purchase price for home was $ XXXX 2. XX/XX/XXXX 1st mortgage was sold and 2nd mortgage was sold to XXXX XXXX XXXX. 3. In XX/XX/XXXX both loans were sold again, the 2nd mortgage was sold to a " XXXX XXXX ''. I contacted XXXX as I was no longer getting the bill 's and they responded by saying they hadn't received all the information on the loan, and quickly it transferred another bank and then again another bank and I was unsure who I needed to pay. 4. In XX/XX/XXXX we had an opportunity with XXXX XXXX XXXX to refinance into a modification and we were told that the new loan would be $ XXXX, we thought this as including the 2nd mortgage. 5. From XX/XX/XXXX to XX/XX/XXXX we made our payments ontime thinking we were paying for both mortgages, but in XX/XX/XXXX we received a forclosure packet from Franklin Credit Management Corporation. We throught from XX/XX/XXXX to XX/XX/XXXX we were making our payments, we weren't receiving any correspondence regarding a 2nd mortgage and our credit report no longer showed the 2nd mortgage or any late payments so we were extremely confused as to why we would be served forclosure papers. I have attached the notice of default we received from Franklin Credit stating we needed to pay {$39000.00} to cure default. 6. From XX/XX/XXXX until XX/XX/XXXX I was trying to figure out what was going on with regards to the 2nd mortgage as I thought it was paid, and because they were going to foreclose I had to start making payments on XX/XX/XXXX of {$1700.00} per month up until current. Please see attached payment history. 7. XX/XX/XXXX we decided to list our house on the market and asked for a pay off from both mortgage companies and the 2nd mortgage sent us a payoff of {$80000.00}.
Company Response: Closed with explanation

Timely Response

2018-12-07

Saratoga, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-11-29

Incorrect information on your report

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-11-16

Philadelphia, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I set up to have AUTO-PAY withdrawn from my bank account in XX/XX/2018. The amount would be XXXX monthly payment with an addition XXXX for principal ONLY as well. This payment is schedule to be withdrwan the XXXX of every month! I signed & submitted all necessary document to have this matter take place. I spoke with the personnel responsible to handle this ( XXXX XXXX ) and still my Account is not being honored.
Company Response: Closed with explanation

Timely Response

2018-11-05

Soquel, CA

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: After about five six years of not hearing from the second loan holder, I received a delinquency notice and possibly foreclosure of my property i.e XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX. During the intervening period, I received no demand nor any bill from this company. I initially requested the documents I signed as I have no recollection of dealing with the company. On XX/XX/XXXX through the help of XXXX Law Office who claims to specialized in Foreclosure intervention, I was approved to reinstate the loan with a trial period of six months. At this point, no documents that I signed as requested was never produced or provided. I was demanded to remit the amount of {$42000.00} out of a {$110000.00} initial loan. As I did not have the funds immediately, I had been informed of Trustee Sale many, many times. In XX/XX/XXXX, I remitted via wire the amount of {$43000.00} and paid the scheduled payments of {$1000.00}. In going through my files, I came across a notice from the FRANKLIN CREDIT MANAGEMENT an offer of {$16000.00} settlement for whatever account is outstanding. I continued to remit to them in good faith the agreed monthly payments, until I received a refund of the amount, and the return of my uncashed check for the XX/XX/XXXXpayment.When I called to inquire what happened, I was told that the uncovered " fraud '' in this transaction and was five a number of a lawyer to call for further details. I tried the number numerous times and left messages requesting return call, nothing happened. InXX/XX/2018, I decided to sell the property as I am XXXX years old and planning to undertake the final steps towards retirement. During the title search/preliminary task, Franklin Credit alleged that my account was taken under a fraudulent circumstance ( SSN of my daughter who has the same name as mine which was rectified with SSA files and was accepted as an error without prejudice ) I had to suspend the sale as the company gave me and my realtor the hardest time to complete any transaction attendant to the sale. Then a certain XXXX XXXX started talking specifics of my personal information with my realtor and who knows who else. Very derogatory information with conclusive information without the benefit of inquiring or validating them with me. One of which is his constant communication with my son-in-law who claims that if it was my daughter 's social security number, then the property is theirs. The next step they did is to send me a Trustee Sale notice onXX/XX/XXXX. My realtor then made the effort to research and work it out with the Franklin Credit through XXXX XXXX to stop the sale and re-negotiated for a more reasonable settlement amount, in consideration of the circumstances and the funds already remitted to them. The remedy according to them is for me to remit the amount of {$97000.00} no later than XX/XX/XXXX and adamantly disagreed on any sale proceedings whatsoever. Firstly, I am not in a position to produce that money, if they will only agree to proceed with the procedural normal sale of the property, which is very promising at this point, they can get the money due them and we can close the working relationship on a positive note. Secondly, they had violated my rights to the requested documents and the proper procedure in billing and collection and notifications. Above all, they have no rights nor permission to discuss any of my personal matter with anyone. I have a good standing with my first note holder and if only they were professional enough to deal with the situation fairly, we could have work a positive working relationship. For your information, in the duration of my beggings and requesting with Franklin through XXXX XXXX, I felt harassed, bullied, violated and abused by a somewhat predatory lending company. At this point, it is urgently requested that the foreclosure proceedings be stopped and sale will proceed as a matter of course, so every lenders entitled to payments will be fairly satisfied.
Company Response: Closed with explanation

Timely Response

2018-10-29

OH

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I recently went through a chapter XXXX bankruptcy that has completed and is being discharged in the next month. I have 2 loans on my home. One for XXXX and a smaller loan for XXXX through a company called XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX, NJ XXXX XXXX I was instructed by the trustee in our chapter XXXX case to contact the mortgage company for future payments. I have done so, but they will not tell me what the balance is, what the payoff amount is, or anything else, they only give me the option to pay on their website, and have cussed at me and my husband on several different occasions, hung up on us, and refused to send any statements to my home. I have not received any correspondence from them over the last 5 years, and have requested it in writing 6 times now. Each time I have complied with what I am asked to do, and each time I am refused information on my mortgage loan. I'm starting to think that the loan may be paid in full by now. We paid XXXX in arrears, and XXXX in principal on the loan for a total of XXXX. I just want to know if I have a balance left so that I can pay it off in full, or if the loan is already paid in full, as the initial loan was only XXXX. I can't get a straight answer from their company, as soon as I give them my mortgage account number they either put us on hold, for 20 min., sometimes as much as 45 min. at a time ( hoping we'll hang up ) or get viciously nasty spewing expletives, and hang up on us for asking about the account. I'm very confused by this behavior, and just want to know if I owe anything more on the account, or if it's completed.My mortgage account number is There is one additional phone number for them. ( XXXX ) XXXX ( Phone ) Thank you! XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-10-02

Corona, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-08-15

Federal Way, WA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: TRIED TO MODIFY LOAN WITH NO RESULTS. I'm in foreclosure again and must sell my home. XXXX XXXX is the beneficary of this 2nd deed of trust with 9 % interest. Is there any assistance from the XXXX XXXX settlement for homeowners like me to payoff this non - conforming loan?
Company Response: Closed with explanation

Timely Response

2018-07-30

Missouri City, TX

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation

Timely Response