FREEDOM MORTGAGE COMPANY
Consumer Complaints
There are over 2590 complaints on file for FREEDOM MORTGAGE COMPANY. Dated between 2019-12-13 and 2012-06-13.
Complaints Page 10
2019-08-21
Casa Grande, AZ
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-19
Applying for a mortgage or refinancing an existing mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-19
CO
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: I was behind on my mortgage after having a baby. I was owed an escrow check from Freedom Mortgage for XXXX. They informed me once I was current on my mortgage that the check would be issued. I get paid once monthly and recieved my check XXXX XXXX. I called Freedom Mortgage and got current on my payments through the end of XXXX, which took my entire paycheck. I inquired about my escrow check and informed them that since my mortgage was current, I'd like my escrow check to be sent to me. The woman that I spoke with said it would be mailed. I called Freedom Mortgage on XXXX XXXX to inquire about the escrow check as it hadn't arrived yet. I was informed that the woman I spoke with on XXXX XXXX didn't put a ticket in to have the check cut and mailed to me. I then asked to speak to a manager. I spoke with an individual named XXXX. XXXX informed me that due to their error, they would escalate the process so the check would come sooner. He wouldn't give a date, but just said sooner. The check had not yet arrived on XXXX XXXX, so I called again and asked to speak with XXXX. I instead spoke with a representative that informed me the check wasn't due to arrive unil XXXX XXXX which was completely unacceptable. I asked to speak with a manager. I spoke with XXXX (ID XXXX, ext. XXXX) and shared my frustrations with him. I informed him I would like the check overnighted due to their incompetence. XXXX said he was able to get the check overnighted, and according to call notes, it was overnighted on Thursday XXXX XXXX, 2019. As the word overnight implies, I expected the check Friday. It didn't arrive. It also didn't arrive Saturday, so I called again. I was told a manager wasn't available. I asked for a tracking number for the shipment. If it was truly overnighted, there would be a tracking number. The representative I spoke with was unable to provide me with one and said she would work on getting a manager to speak with me. She informed me that overnight means 3 to 4 business days. I'm no scholar, but overnight means just that, over night. I never heard back from a a manager. I called again today to inquire about the check. XXXX was unavailable. The check still hasn't arrived.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-19
Ridley Park, PA
Closing on a mortgage
Mortgage: VA mortgage
Complaint: We were pre approved for XXXX$ by freedom mortgage on XX/XX/2019. 1 week before my closing date which was set for XX/XX/2019 they decided to wait to 2 weeks to tell us that the loan was not completed but if we go through the process that our new settlement would be XX/XX/XXXX. they were missing documents that our previous agent already had but did not forward to the new loan officer XXXX XXXX. They needed these documents because apparently we didnt have a loan at all and that we essentially needed to do the pre approval / loan over again as we were under the assumption this whole time that we were pre approved and granted the loan preparing to move in. That was not the case. My wife had to contact them to find all of this out at the last second. They claimed to have tried to contact us via phone, there number comes up as a scam also they never once called from a freedom mortgage line. Thankfully the sellers extended our closing date by a week. Throughout this whole extra time they stated we needed additional information and guaranteed us that once these items were cleared we were able to close. We have been very responsive in which any documents needed and promptly had it sent over. Freedom mortgage continued to push that it was "one thing than CD would be issued". Another week passes and they (the sellers) grant us another week till closing. Again still no loan still no answers. The agent even sent over private information to the sellers agent without our approval. Now its XX/XX/2019 and now I have no pre approval, no home loan, and no house because I sold the previous one because I was PRE APPROVED. Had to go through atleast 6 agents including XXXX the VP of Sales, XXXX XXXX VP of Sales, XXXX XXXX, XXXX XXXX, XXXX XXXX not including the underwriter for this to happen and yet we were told me was "theres nothing we can do for you sir". We even asked if we do not approve this loan, what do we approve for. Again, they stated we do not qualify for anything. We have had complete disrespect. Not once did they acknowledge that I'm a veteran. We are a family of five with XXXX young children now homeless without a loan, lost our potential home, and yet nothing to assist from their mistake and misleading information. Please help as I wish for this not to happen to another veteran, we go through enough stress as it is.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-16
AL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: To Whom, PLEASE HELP me resolve this issue with Freedom Mortgage. This has been an ongoing disaster since XX/XX/2018. I am diligently trying to get rectified. I have put a request for correction with Freedom Mortgage twice and BOTH credit reporting agencies [ as of last month ] 3 times. I was successful in having Freedom agree to remove the FALSELY reported entry this past XXXX but, the next month they put it back. I am to the point that I am having to take legal action with them.
The 100 point decrease in my credit score has now cost me over {$15000.00} in actual damages ( the Higher cost to refinance my home, the higher cost for my ex-wife to purchase a home, rejection of revolving account to purchase furniture ) I have provided the bank statement that shows the payment made PRIOR to the 30-day mark AND the Banks own internal Transaction Serial Number AND an actual live person at my bank to confirm the validity of the information ( Original email is provided below with their written response ). Freedom Mortgage refuses to budge. PLEASE HELP!!!
Original Request for Correction ( XXXX XX/XX/2018 ) _________ " I received notice from my credit monitoring service that Freedom Mortgage indicates XX/XX/2018 payment as 30 days past due. As the attached indicates the payment was electronically sent and received by Freedom Mortgage and subsequently posted to my account on XX/XX/2018. Also indicated below is the Transaction Serial Number for electronic tracking. I request this error be corrected and accurately ( re ) reported to ALL effected credit reporting agencies immediately. This has severely effected both my wifes and my credit reports. Thank you for your prompt attention to this matter. Transaction Serial Number : XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX : XXXX '' _________ They responded via mail : _________ " Dear Borrower Thank you for contacting XXXX XXXX XXXX XXXX Department. We received your inquiry regarding your account Via email on XX/XX/XXXX. Specically. we understand you have concerns in connection with credit reporting. We hope you nd the following information helpful.
After reviewing your account our research determines that unfortunately. we are unable to honor your request to retract -, derogatory credit. The delinquency for XX/XX/2018 is accurate as reported. Contractual ' obligations me to make 3 payments on the rst of every month. We received payment for XX/XX/2018 on XX/XX/2018, resulting in a " 30-day delinquency Please understand. in accordance to the Fair Credit Reporting Act or FCRA. we must report factual data Freedom Mortgage Corporation is unable to honor requests for courtesy credit report retractions. We appreciate the opportunity to assist you with this matter. You may access your loan information at your convenience, 2-1 hours a day, 7 days a week! Simply log on to our website at XXXX or call our automated phone system at ( XXXX ) XXXX-XXXX. Customer Care representatives are available to assist you Monday through Friday from XXXX XXXX and Saturday from XXXX XXXX Eastern Timer.
Sincerely.
Customer Care Department Freedom Mortgage Corporation '' ___________
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-15
Keyport, WA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: From XXXX 2019- XXXX 2019 mortgage payments were made to the mortgage company. in XXXX they reported my account was 30-60-30 days late. I filed a complaint asking for the company to correct the reporting in XXXX twice, with the second request filed on the XXXX of XXXX, then again on XX/XX/XXXX. The company has failed to correct the record even though there is documented evidence that the payments were made.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-15
Charlotte, NC
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: My husband and I started our refinance process in XX/XX/2019. In XX/XX/2019 when our loan was moved to the Mortgage Processor, things began to move real slow. We were told there was a hold up with the system, they kept asking for more documents, they were not clear with the steps we had to ask for everything in writing because they kept saying this is the last thing required. At this point XXXX XXXX was my point of contact.
My husband and I complained to our original loan officer so our account was moved to XXXX XXXX. He was able to move our loan along nicely. He also maintained excellent communication with us on all steps of our process. Now that XXXX XXXX is our point of contact, we have no idea where we stand as far as closing. She has not reached out once to let us know that received any of our documents she requested. The documents are time sensitive and I do not feel its professional to let time sensitive documents lapse then request me to redo the documents because the data will be outdated by the time I get to the closing table.
My husband and I have never been late with a mortgage payment, we do not feel we are being treated fairly and definitely not valued as an excellent customer.
XX/XX/XXXX contacted Senior Loan Advisor XXXX XXXX by email asking for closing date XXXX emailed processing officer asking for closing date XX/XX/XXXX contacted Senior Loan Advisor by email stating we have not heard from our processing officer XXXX emailed Processing Officer XXXX XXXX asking for my status and about a closing date XX/XX/XXXX called Processing Officer and left a voice message asking for closing date XX/XX/XXXX talked to customer service was told my processing officer would call me before XXXX, she did not call-I was given her managers name and extension XX/XX/XXXX called processing officer several times between XXXX XXXX. Called her manager several times between XXXX XXXX. all went to voicemail. Talked to customer service she transferred me to escalation, I was on hold for 30 minutes.
XX/XX/XXXX XXXX XXXX, Escalation customer service answered the phone talked to him after being on hold more than 30 min. Put me on hold again to look at my account, says he talked to XXXX and she said she's looking at my paperwork I sent in 2 weeks ago and would call me back within the hour. I told him I do not trust her due to her not communicating with me yesterday nor today. He said he would have her manager, XXXX XXXX call me back, I said I don't trust her either, I need her supervisor. He placed me on hold for 10 minutes, then the phone connected to XXXX XXXX voicemail. I left her a message stating I needed her managers name so that I cold speak with them.
XX/XX/XXXX on hold with escalation for 15 minutes and still waiting
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-14
Antioch, TN
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-14
North Hollywood, CA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: My home mortgage loan was bought out by another company ( Freedom Mortgage ). I would usually pay the loan a month or two in advance with my former company and the process worked fine. When the new company FREEDOM Mortgage took over my loan and I continued the same process of paying the loan in advance, instead of applying my payment to my regular loan, they applied it to my principal and later reported that I had not made my payment on time. I had payed on time but they did not apply my payment correctly. According to my credit report that I am sure they reported erroneously, I did not make a payment in XX/XX/XXXXwhich has hurt my credit score. They have reported the same exact thing in XX/XX/XXXXwhich is another error. I did make that payment! They need to fix these errors that they are making because of their faulty book keeping and reporting practices. I need to have the late payment report from both XX/XX/XXXXand the no payment of XX/XX/XXXXreported truthfully. It was not until this week that I finally cleared this up with the loan company Freedom Mortgage. Initially the person I had talked to on the phone told me that if I sent the payment to a specific address, that it would be handled by a real person and not an automated system. on a subsequent phone call I was told that all of the payments were done in an automated system It was only after speaking to a supervisor at the company ( because the regular person on the phone couldn't help me ) that he finally said that he is going to place a notice on my account so that payments made up to three months in advance are credited as a payment for my loan rather than an extra principal payment. He said that a small percentage of clients do pay early ( as I do ) and have this notice placed on their account. It has taken Freedom Mortgage all of this time to finally do something about this. I hope they do the right thing and change my report and remove the late payment entry. They said on the phone message when you call them that they " record phone calls for training purposes '' so the entire conversation is on record with them if you would like to investigate it. I am so disgusted with the service from this company. It has only brought me stress and made me waste time on the phone with them. I will report in the future if they did the right thing or not. If nothing is written as a follow up to this it means they have not corrected the situation and screwed up my perfect credit because of their incompetence.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-14
Camp Springs, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-14
OH
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Company have three times I paid on time my bill and they state the information that was entered was incorrect days later. The company had refused to provide proof to show that the information incorrect. Have charged me fee told me multiple times that they have removed them now they are harassing me at work even though I had always paid my bill on time. The company push to have you set up automatic payment and it seem to be the only way to prevent this from happening. The company would pull the money three to five days before the due date which had caused problems.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-13
ID
Trouble during payment process
Mortgage: VA mortgage
Complaint: My mortgage company is freedom mortgage now for the third year in a row my house payment went up and it is there fault. I called them the XX/XX/XXXX and asked them why my house payment went up again, at first I was told that my home has to be in compliance with state and city ordinances, I told them my house is only 5 years old. Then I was told my property tax or insurance hasn't gone up, but he said they did an escrow analysis and I was XXXX dollars in the hole. I asked them how did I get in the hole and was told we didn't take enough money out for your property tax, I explained to them I didn't receive anything about my taxes going up. So now they up my house payment again now its over a thousand dollars I started out at XXXX now I am over a 1000 dollars. This is my mortgage company aren't they suppose to know what my taxes and insurance is, and I have sent a copy of my circuit breaker for taxes 3 times and there telling me to send it again. I have never had a house payment change for three years in a row. I feel this is there error not mine but now I have to suffer with a raise again in my house payment well good luck freedom mortgage your getting the same payment we cant afford XXXX a month as were both on XXXX social security. Something has to be done to stop this mortgage company from raising my house payment every year. We also on the Property Tax Reduction for the last 3 yrs, which we have sent to freedom Mortgage several times.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-13
Spokane, WA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: Account # XXXXThrough Freedom MortgageMy account was paid in full XX/XX/XXXX, my remaining escrow balance of $1200.00+ was (per customer service at Freedom) mailed to me XX/XX/XXXX. I received my copy of Deed of reconveyance letter from them also dated XX/XX/XXXX, but no check at all. I asked them to please check their servicing department to see if the mail actually went out, or got lost interoffice, they stated no it was sent out. It has been 16 days and mail does not take that long. Their only suggestion was they would have to wait 30 days, then stop payment on the check and then reissue it 10 days later. That is not a timely manner to get MY funds back I paid them.I am a XXXX XXXX and deal with this all the time, and people usually get their checks back in 2 weeks time. I feel they are delaying this on their end and being deceptive about even sending the money and offered me no solution to return my money. I would HIGHLY recommend not using Freedom Mortgage to refinance or purchase a home, they have terrible customer service and do not follow rules set before them like other companies do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-12
GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: My VA loan with Freedom Mortgage Corp was paid in full on XX/XX/2019. This is supported by an Outgoing Wire Detail secured from the closing attorney. The wire detail identifies the receiving bank via routing and account number, the loan account number, and the amount paid. Although the funds are identified in the bank on XX/XX/2019, Freedom Mortgage did not post the payoff until after XX/XX/XXXX. Accordingly, Freedom Mortgage has reported to credit bureaus that my loan is 30 days late and is still not posting as paid off. This has caused my credit score to plummet from XXXX to XXXX. Now my new refinanced mortgage is reporting and Freedom Mortgage is still active, which has doubled the debt balance along with a 30 days late negative entry.
I have called and emailed Freedom Mortgage to resolve, with no results or return communication. I filed complaints with the credit bureaus and was notified today that XXXX has confirmed the reporting is correct and will remain on my record. I have never had a late payment with Freedom Mortgage and this needs to be corrected asap. My annual premiums for autos are coming due in XX/XX/XXXX and the rates are increasing due to this significant drop in credit score. I'm attaching the Wire Transfer of funds that demonstrates the loan payoff off on XX/XX/2019 ... in the amount specified by Freedom Mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-12
Rncho Domingz, CA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: FREEDOM MORTGAGE HAS BEEN PRACTICING KITING TECHNIQUES SINCE XX/XX/XXXXWITH MY ACCOUNT. THEY HAVE MANAGED TO PUT MY MONEY IN DIFFERENT ACCOUNTS SUCH AS UNAPPLIED FUNDS AND STATE I AM MISSING PAYMENTS. FREEDOM MORTGAGE HAS ACH OUT OF MY ACCOUNT XXXX IN XX/XX/XXXX. AND TAKEN 2 PAYMENTS OUT OF MY ACCOUNT IN 1 MONTH. THEN STATE THEY DID NO SUCH THING. AND NOW I AM IN FORCLOSURE DUE TO THEIR ACCOUNTING RECKLESSNESS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-10
Brea, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-09
Juniper Hills, CA
Closing on a mortgage
Mortgage: FHA mortgage
Complaint: The first point of contact was with Loan originator XXXX XXXX on XX/XX/19and started a streamline loan, which the assumption it would take about 3 weeks to finish. On XX/XX/2019, through XX/XX/2019, I realized I was not going to close on time was told to pay my mortgage and I did with late fees. Was sent a piece of information by email stating I was in the process of closing my loan but given several closing dates. The last person of contact was XXXX on XX/XX/19 with a scheduling date and time of XXXX XXXX ( XXXX ) XXXX in the scheduling department, spoke to XXXX in the Recovery closing team department ( XXXX ) XXXX, he never gave me a direct line to call just told me my closing disclosure forms would be in the email by the close of the day on XX/XX/19. Spoke to XXXX XXXX this same day and she told me XXXX was working on my file her number is ( XXXX ) XXXX. Received an email from XXXX XXXX and her phone rang stating she was at home all week ( XXXX ) XXXX never got a chance to speak with her at all. Have been given the run-around and getting frustrated due to the closing dateXX/XX/19. Need correct answers and documents before closing so there will be no surprises on the closing date.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-08
Palos Park, IL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: FHA mortgage
Complaint: I contacted the lender Freedom Mortgage for a status update for a loan modification application that was submitted to them this was on XX/XX/2019 I was told that there were some docs missing and so I gather the requested docs and faxed and emailed them to the lender I also had confirmed with them that if I provide these docs and the client is under review if the date of the sales for XX/XX/2019 would be put on hold I was told yes so I called the lender today to find out the status again and the lender tells me that they only received part of the fax once again. I refaxed and re emailed I have confirmation that the fax was received again, so I waited an hour, ( per lenders request ) and was told that the home was sold. I escalated the situation to a supervisor and was told that there were none available. After waiting on hold for 24 mins then was advised to call the trustee which I can not get ahold of a live person. I feel like this was a way of them stalling to be able to sell the home and even though I have been sending and have proof that the docs were sent on time and compliant with everything they requested they not only won't review me for loan modification but sold the house!!! this isn't fair.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-07
Coram, NY
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-07
Leeton, UT
Trouble during payment process
Mortgage: VA mortgage
Complaint: Consumer Financial Protection Bureau ( CFPB ) XX/XX/XXXX, www.consumerfinamce.gov XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Utah XXXX ( XXXX ) XXXX XXXX To whom it may concern : I am a XXXX XXXX ( XXXX XXXX ) XXXX veteran who was preparing for retirement by getting improvements made to my home so as my retirement would be enjoyable. Once I had made the improvements I contacted my homeowners insurance to notify them of the home improvements to update my homeowners insurance, this began my difficulties with my mortgage company : Freedom Mortgage, XXXX. XXXX XXXX, XXXX, CA XXXX, phone XXXX, www.freedommortgage.com my Lone Number is # XXXX.
On or about XX/XX/XXXX, I contacted my home owner insurance broker XXXX XXXX, representing : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, Utah XXXX, Office : ( XXXX ) XXXX, Cell ( XXXX ) XXXX, Fax ( XXXX ) XXXX, XXXX, to update my homeowners insurance as I had added solar panels and a whole home generic generator to my home and wanted to make sure my homeowners insurance was updated to cover these improvements. Mr. XXXX notified me that my homeowners insurance policy with : XXXX XXXX XXXX, XXXX. XXXX XXXX, XXXX, CA XXXX, ( XXXX ) XXXX, my policy number was # XXXX.
had been canceled on or about XX/XX/XXXX, Freedom mortgage, then known as XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX. XXXX XXXX, XXXX XXXX TX XXXX, had failed to pay my homeowners insurance for the period of XX/XX/XXXX through XX/XX/XXXX, from my escrow account that they manage through my mortgage payments. Freedom Mortgage had been dealing with XXXX making both my homeowners insurance and Utah State taxes for a number of years.
Mr. XXXX was forced to find a new homeowners insurance carrier for me, which he obtained through : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX. XXXX XXXX, XXXX OH XXXX, my policy number is # XXXX XXXX. Valid through XX/XX/XXXX, through XX/XX/XXXX.
Mr. XXXX notified Freedom Mortgage that my homeowners policy for the period of XX/XX/XXXX through XX/XX/XXXX, had been canceled due to their failure to make the yearly payment as previously arranged. Up to this point, Freedom Mortgage had no idea that my homeowners insurance had elapsed.
After the notification, Freedom Mortgage responded by sending me a letter stating that they were enacting a forced coverage of homeowners insurance of {$2000.00} US dollars as a penalty for not having homeowners insurance on my home. I notified Mr. XXXX who provided proof to Freedom Mortgage of my new nationwide homeowners policy and a copy of the check covering the period on XX/XX/XXXX through XX/XX/XXXX.
Freedom Mortgage then demanded that I pay {$2000.00} US dollars or they were going to add this penalty to my mortgage payment. Freedom Mortgage was penalizing me, for a failure on their end, for not having homeowners insurance on my home during the period of XXXX.
Freedom Mortgage has managed my escrow account for years ; they have always made my homeowners insurance and Utah State tax payments, as this was the arrangement we agreed upon when they took over my account. I have never made a homeowners insurance payment, or a Utah State tax payment, as Freedom Mortgage made those payments on a regular basis with no previous issues.
Freedom Mortgage illegally made me pay {$2000.00} US dollars as a penalty for not having homeowners insurance due to their negligence ; it is their responsibility to manage my homeowners insurance payment and my Utah State taxes payments through my escrow account that they demanded I have when they assumed my mortgage.
I have always made my mortgage payments and never been late on a payment, I even pay a little more than the mortgage payment when I can to help lower my mortgage interest.
Neither XXXX XXXX, XXXX XXXX, nor Freedom Mortgage have helped me with this matter. I have sent numerous correspondences to Freedom Mortgage to return my {$2000.00}, to no avail. One of the Freedom Mortgage consumer service responses was that they could not help me in this matter and left it at that. This is why I am reaching out to the Consumer Financial Protection Bureau asking help.
I would like my {$2000.00} US dollars returned to me that Freedom Mortgage illegally forced me to pay or suffer higher mortgage payments for a year ( XX/XX/XXXX-XX/XX/XXXX ) that had already ended/lapsed.
Freedom Mortgage had no idea that my homeowners insurance has been canceled until XXXX XXXX had notified them of my new nationwide policy. Their response was to penalize me for their mismanagement of my mortgage.
My Utah State XX/XX/XXXX, property valuation of my home lists its taxable value at {$400000.00} US dollars, Freedom Mortgages last mortgage statement shows that I currently owe {$220000.00} on my home ; why am I forced to have an escrow account so that Freedom Mortgage can manage my homeowners insurance and State taxes?
Freedom Mortgage has clearly demonstrated that they have mismanaged my escrow account and clearly punished me for their poor management of my mortgage.
I want to be able to manage my homeowner insurance which is {$990.00} a year, it was lower under XXXX XXXX but due to Freedom mortgage I am paying just about {$100.00} US dollars more a year due to their failure to pay my homeowners insurance on XX/XX/XXXX XX/XX/XXXX, and my Utah State taxes last year were less than {$320.00} US dollars so all I have to save throughout the year to pay both my homeowners insurance and my Utah State taxes is {$1300.00} a year, which will be easy since my mortgage payment will be lower. I can put the {$110.00} US dollars they charge me each month into my savings account to cover the above.
XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-07
Plano, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-05
Bloomington, MN
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I went through XXXX to remortgage at a lower interest rate. Before I even made one payment, XXXX sold my mortgage to Freedom Mortgage. My first mortgage statement from Freedom Mortgage was higher than my agreed payment with XXXX. I contacted Freedom Mortgage several times and was finally told the amount was higher until they did an escrow analysis. How can they just make your payment higher WITHOUT an analysis? My escrow amount and account were fine and after complaining, FM did change the amount back to what it was originally supposed to be. Also, when I called in a payment they took the account information incorrectly and then came back with a late fee and once they had the correct information ( I was monitoring my checking account ), they automatically took the PAYMENT and the LATE FEE. I called to complain ( again ) and was told that I had agreed to that amount over the phone which if I DID, I had NO intention of doing. I feel very manipulated and that I am not dealing with a company of integrity.They would not refund my money or put it toward my next payment and said they would put the late fee amount toward my principal amount. I had no say in this and did not appreciate their customer service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-05
Jupiter, FL
Trouble during payment process
Mortgage: FHA mortgage
Complaint: Date : XX/XX/XXXX To : FREEDOM MORTGAGE ATTENTION : XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX FAX XXXX From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Re : Error Resolution Notice under 12 C.F.R. 1024.35 Mortgage Loan Number : XXXX I am writing to request correction of the error described below in regard to the mortgage on my property at XXXX XXXX XXXX XXXX, XXXX XXXX, Fl XXXX I have attached some helpful explanation of the Federal Laws That Cover Force-Placed ( Lender-Placed ) Insurance so you can see your error and please RE-DO an ESCROW ANALISIS because I believe that this was done incorrectly into my account.
I received a letter from Freedom Mortgage dated XX/XX/XXXX titled Notice of LENDER placed insurance for date XX/XX/XXXX. The total amount for this insurance is {$2400.00} for XXXX XXXX XXXX XXXX. I called on XX/XX/XXXX to cancel this insurance as I had already placed an HO6 on XX/XX/XXXX. All of your letter were incoherent and incorrect. They were going to issue a refund, but I didnt think it was going to be THROWN back into my ESCROW SHORTAGE. I believe this to be a mistake.
The reason for my letter is because this total {$2400.00} was applied to ESCROW SHORTAGE making my mortgage go up about {$400.00} when I already had insurance. This error of force placing insurance DOES NOT follow FEDERAL REGULATIONS, because NEVER before XX/XX/XXXX did I receive any notices or warning from FREEDOM MORTGAGE that you were placing an insurance RETROACTIVELY. This insurance was placed RETROACTIVELY because I never received any notices before XX/XX/XXXX. The first and only notice I received regarding not having HO6 was on XX/XX/XXXX. And on XX/XX/XXXX I placed FEDERAL NATIONAL XXXX insurance.
If you read the attachment the LENDER cant under FEDERAL LAW place any LENDER PLACED INSURANCE without sending 2 notices, 45 days prior to forcefully placing the LENDER INSURANCE. Please revise all my phone calls, all my notices, all my letters sent from you to me and please revise my account, and please withdraw this money from my SHORTAGE SO I CAN KEEP ON DOING MY NORMAL MORTGAGE PAYMENTS OF {$1600.00}.
In accordance with the FEDERAL LAW ( see attached ) you have 15 days to fix your error or I will have to contact an attorney to resolve this matter.
If you need to contact me, I can be reached at XXXX or my work number at XXXX or my email XXXX Sincerely, XXXX XXXX Federal Laws That Cover Force-Placed ( Lender-Placed ) Insurance Federal law restricts when and how a servicer can require you to pay for expensive insurance coverage that it buys on your behalf.
As of early XXXX, a servicer can't buy force-placed insurance unless there is a reasonable basis to believe that the borrower has failed to maintain insurance coverage in accordance with the requirements of the loan documents. In addition, homeowners are entitled to receive certain notices before the servicer purchases the force-placed insurance policy.
Under federal law, the servicer must reasonably believe that the borrower has failed to maintain insurance coverage on the home before purchasing a force-placed insurance policy. For example, if the borrowers insurance agent or provider contacts the servicer to inform it that the bill is overdue, this would provide a reasonable basis for the servicer to think that there is no coverage.
The servicer must then send two notices to the borrower prior to obtaining force-placed insurance. The notices must request that : the borrower obtain hazard insurance for the property, and the borrower submit proof of insurance ( such as a copy of the insurance policy declaration page, an insurance certificate, or the policy ) to the servicer.
Timing of the Required Notices The servicer must send the first notice at least 45 days before purchasing a force-placed insurance policy.
The servicer must then send a second noticea reminder noticeno earlier than 30 days after the first notice and at least 15 days before charging the borrower for force-placed insurance coverage. This notice must include the cost of the force-placed insurance or a reasonable estimate of the cost. ( 12 C.F.R. 1024.37 ).
If the Loan is Escrowed, the Servicer Must Generally Pay the Existing Policy The servicer generally must keep an existing insurance policy in place if the borrower has an escrow account from which the servicer pays the insurance billeven if the servicer needs to advance funds to the borrowers escrow account to do this.
What Happens if the Borrower Provides Proof of Insurance Coverage If the borrower subsequently provides evidence that he or she has insurance coverage in place, the servicer must : cancel the force-placed insurance within 15 days of receiving evidence of existing insurance, and refund any premiums charged for duplicate coverage to the borrower. ( 12 C.F.R. 1024.37 ).
What to Do If Your Servicer Improperly Force-Places Insurance on Your Property If your servicer improperly force-places insurance on your home, you can send the servicer whats called a notice of error. Under federal law, if you send your servicer a notice of errorbasically, a letterletting the servicer know that it made a mistake on your account, the servicer is supposed to fix the mistake within a specific time period
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-05
MI
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I have been making payments to Freedom Mortgage Company for about 2 and half years now and the majority of them have been paid online. I paid my XX/XX/XXXX mortgage payment on XX/XX/19 which was a Sunday at XXXX. Freedom Mortgage changed the way they process payments on the weekend, did not notify me of the change, and applied my payment as of XX/XX/19 and put a 30 day late on my credit report. I paid on XXXX XXXX not XXXX XXXX. I was not 30 days late. I provided proof showing the screen print of my payment along with their email confirmation of receipt of payment dated Sunday, XX/XX/2019 XXXX XXXX. Freedom Mortgage refuses to take the 30 day late off my credit report. I've called them numerous times speaking to various people. More than one of their reps agreed that they recently changed the way they process payments. They now apply weekend payments the following business day and will put a 30 day late on your credit report even though you were not 30 days late. Again, they failed to notify me of this change in apply weekend payments the following business day and the fact still remains that I paid on XXXX XXXX not XXXX XXXX. My last call to Freedom Mortgage Co was with their Customer Liaison on XX/XX/19 at XXXX. He stated they've done this to thousands of people and put the 30 days late on their credit reports too. I first notified Freedom Mortgage of their error on XX/XX/19 via email to XXXX. I received no response. I sent a second request for them to correct their error on XX/XX/19. No response to my either email. I was verbally told they would have a decision by XX/XX/19. It seriously does not take two weeks to look at this information. I called XX/XX/19and was told they declined to remove the 30 day late and was advised to file a dispute with the 3 credit bureaus so that department can review the complaint and decide what to do. They are clearly violating the Fair Credit Reporting Act when I paid them on XX/XX/19not XX/XX/19. Here are the dates & times of my calls to Freedom Mortgage Co trying to get them to review the proof of payment emailed to them and to remove the 30 day late from my credit report : XX/XX/2019 XXXX XX/XX/2019 XXXX XX/XX/2019XXXX XX/XX/2019 XXXX XX/XX/2019 XXXX XX/XX/2019 XXXX XX/XX/2019XXXX XX/XX/2019 XXXX XX/XX/2019 XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-03
Port Orchard, WA
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation