FLAGSTAR BANK, FSB

2016-05-10

Westland, MI

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-05-05

Mansfield, MA

Application, originator, mortgage broker

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-05-05

Detroit, MI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I was sold a mortgage by bidding on a home that was foreclosed, the saleman press to bid higher and higher to win the bid. the saleman connected me the person finance my loan at Flagstar bank, Flagstar Bank kept telling me they work with me after informing them I needed help and after they assure me they were not going to foreclosed. I sent {$2000.00} and then found out my loan was to another loan company, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-05-05

Saint Clair Shores, MI

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-05-04

Parkersburg, WV

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-05-03

Forest Heights, MD

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-05-03

Des Plaines, IL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-05-02

Everett, MA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-05-02

Houston, TX

Taking/threatening an illegal action

Debt collection: Mortgage

Seized/Attempted to seize property
Complaint: I am attempting to clear up my credit reports after the final judgment on a statutory mortgage fraud and wrongful foreclosure lawsuit ruled in my favor. The reported no payments on the credit reports are court ordered as the foreclosure process was illegal and invalidated the Promissory Note and Deed of Trust is inaccurate because the court ruled in our favor declaring the aforementioned actions as illegal and thus voiding the lien. I am requesting that the item be removed or updated to show paid in full to correct the information. Another part of the case involved the Mortgage Broker that was illegally brokering Mortgages without a license in the State of Texas through XXXX XXXX XXXX. The mortgage began in XXXX of 2008 and involved XXXX lawsuits before final judgment was passed against XXXX XXXX XXXX XXXX in XXXX, Texas and their leaning to Accelerate the loan and all our possessions which is illegal in the State of Texas. XXXX is the company, along with XXXX XXXX that put the pressure on us and refused to speak with me, the XXXX person on the mortgage simply because it did n't fit their paperwork system. I have challenged this through the credit bureaus three times now and XXXX refuses to close this and wipe the slate clean. This is doing irreparable harm to me as a XXXX veteran health wise and financially.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-04-29

San Gabriel, CA

Application, originator, mortgage broker

Mortgage: Other mortgage

Complaint: I own a settlement service company ( hereinafter " Settlement Agent '' ). Prior to XXXX XXXX, mortgage loan consumers of Flagstar Bank ( " Flagstar '' ) used Settlement Agent services without incident. Since XXXX XXXX, on XXXX occasions, Flagstar required consumers using Settlement Agent 's services to terminate relationship with Settlement Agent and hire a different Settlement Agent to close the transaction. Flagstar tells consumer that Settlement Agent is ineligible to do business with Flagstar. Flagstar refuses to provide explanation or to reconsider its decision. Consumer typically is not informed until towards the end of the transaction when loan documents are ready to be released. In a XXXX XXXX escrow, Flagstar gave notice to the consumer on the day escrow was to close. In a XXXX XXXX escrow, the consumer made a written request to Flagstar to allow Settlement Agent to close the transaction. ( Exhibit XXXX. ) Flagstar did not change its position and still refused to provide an explanation. As a consequence of Flagstar 's conduct, consumers were left with no choice but to change settlement agent late in the transaction. As such, consumers and everyone in the transaction were distraught. Consumers and all other parties in the transaction have to restart the process all over again with a new settlement agent. This causes the consumer to incur additional costs, and the delay puts the consumer at risk of breaching conditions of sale, cancellation of the transaction, and incurring penalties, interest and costs. Settlement Agent believes Flagstar refuses to do business with Settlement Agent because Settlement Agent in XXXX XXXX refused to provide private consumer information to Flagstar. In an email dated XXXX/XXXX/XXXX Flagstar advised that it was auditing a loan transaction and demanded documents in Settlement Agent 's possession. Flagstar expressly advised that failure to respond to the request would " result in an evaluation of your business relationship with Flagstar Bank, up to, and including possible termination of said relationship. '' ( Exhibit XXXX. ) Besides documents relevant to Flagstar 's borrowers, Flagstar 's requested private information about the seller in the transaction who was not a customer of Flagstar and who did not authorize disclosure to Flagstar. Settlement Agent provided documents to Flagstar, but refused to provide non-public personal information ( NPPI ) about the seller. ( Exhibit XXXX. ) Settlement Agent advised Flagstar that it will require parties ' consent in order to produce the NPPI requested by Flagstar. Flagstar, in an email dated XXXX/XXXX/XXXX, responded that it will require all the documents requested be produced, and again warned, " If your company does not comply with this request and/or future requests, our business relationship with your company can be re-evaluated. '' ( Exhibit XXXX. ) Settlement Agent had its attorney send a letter dated XXXX/XXXX/XXXX to Flagstar citing legal authority, including the XXXX XXXX, to explain its position. ( Exhibit XXXX. ) On XXXX/XXXX/XXXX Settlement Agent learned that Flagstar placed Settlement Agent on its " ineligible '' list when it refused to produce loan documents on a transaction serviced by Settlement Agent. The borrower was told the loan would not be made unless a different Settlement Agent handled the transaction. In a letter to the president of Flagstar dated XXXX/XXXX/XXXX Settlement Agent requested an explanation from Flagstar and requested that it reconsider its position. ( Exhibit XXXX. ) Flagstar did not respond. In XXXX XXXX, Flagstar again refused to fund a loan for a transaction serviced by Settlement Agent and the consumer 's loan officer requested explanation from Flagstar and reconsideration of its decision, but Flagstar refused to explain or change its decision again. ( Exhibit XXXX. ) Flagstar has done this to other settlement agents as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-04-28

Key Biscayne, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-04-27

Lower Makefield, PA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-04-26

Mc Farland, WI

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-04-26

San Jacinto, CA

Application, originator, mortgage broker

Mortgage: FHA mortgage

Complaint: I purchased a house on XXXX XXXX, 2015 - financed through XXXX XXXX XXXX out of XXXX XXXX, CA. I obtained a FHA fixed rate loan - payment {$2100.00} mo. I received a notice from my bank a couple of weeks ago stating that my payment is going up $ XXXX month!! This raise is due to insufficient impounds. I am short {$4500.00}. In addition, my payment will not be {$2100.00} a month, but {$2400.00}. In reality, my payment was NEVER going to be the {$2100.00} a month I had agreed to. Although I know that taxes can change when you buy a house, this amount is unreasonable. Also, my country tax assessor informed me that my taxes did not go up, they went down. I know that all parties were aware that my taxes were high and that I have a XXXX. I not only spoke with the real estate lady about the high taxes, I also talked with the lender on several occasions about my high taxes. I feel that my lender intentionally misled me as to my monthly payment knowing that I would not accept the {$2400.00} payment, I would not have bought the house. I had told the lender I would NOT do a {$2400.00} mo payment on numerous occasions during my house hunting and during the loan process. The lender asked me if I would do the $ XXXX month payment, and I agreed. When I recently confronted the lender with my " new '' payment amount, he claimed they calculated my taxes at the allowed XXXX % of the sales price. When I was obtaining my loan, I had spoken with my lender on several occasions about my taxes being high and he assured me that the payment he quoted me accounted for piti. I feel the lender deliberately misled me into believing that my payment would be {$2100.00} a month, knowing that a year later I would find out the truth and could do nothing about it. I am a XXXX year old single woman. Although I have a good income at this time, I plan to retire in the next 3 to 4 years. I am already having health issues. When I retire, my income drops considerably. I will not be able to afford to pay a $ XXXX monthly payment. My goal was to use my extra income to pay on the principal for the next 3 years and then refinance to a lower payment when I retired so I could afford the monthly payment. Now, thanks to my lender 's " miscalculations '', I will not be able to afford my home in 3 years and will be forced to lose it or sell my home. I no longer have the " extra '' income to pay my loan down thanks to my new payment. The reason I know that the lender was aware of my high taxes, in addition to talking with him, is it was disclosed on the preliminary title report which the title officer said all parties received. I thought that California was a full disclosure state - I hardly think that {$720.00} a month or even the {$260.00} a month increase in payment was full disclosure. I know people who do n't qualify for their loans based on those amounts. I thought I was protected and safe with a company referred to me by my XXXX XXXX XXXX and with a FHA loan. I am now worried about whether I will be able to keep my home and feel very cheated and violated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-04-26

Ridley Park, PA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: My husband and i bought our home on XXXX XXXX. I became XXXX on XXXX XXXX, my husband continue to financially support our household and it was n't easy for him. In XXXX XXXX we contacted Flag Star to see how they can assist us with our mortgage, Flag Star asked me to stop paying my mortgage so I can qualify for a Deed in Lei ; they advised me to put my home up for Sale and there were no other options for my family to remain in the home. It was n't until XXXX XXXX when a realtor asked us if we had tried to modify, I had no idea we could do so and then I immediately called Flag Star and asked for the Modification Option and since XXXX XXXX I 've submitted complete packets to them for review. I have Never received one letter from them with an update, stating whether we 're approved or Denied. I call my single point of contact often and she 's hardly available but I do get to speak to someone else they always tell me that my single point of contact will return my call and I do NOT hear from her. I am in desperate need of an answer so I visited a HUD Approved counseling Agency they will assist in the process but are also interested ion knowing why Flag Star keeps asking for Documents and they are not sending updates on what they already have. Please Help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-04-20

Brentwood, TN

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-04-20

TX

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: XXXX XXXX I put my house up for sale, and immediately moved out with my XXXX kids, due to a divorce. I moved down the street to an apartment, pending the divorce decree and the rights to the home turned over to me. My lender Flagstar Bank has denied every short sale, deed in lieu of foreclosure, and offer that my realtor submitted. My XXXX year old aunt took ill this XXXX XXXX, so I had to get rid of my mortgage attorney. The lender is not allowing me to refinance or do anything to save my property. I now have a $ XXXX-XXXX deficit with the lender. The house has been on the market for two years. The lender requested XXXX for the home. A buyer submitted the offer of the exact amount, and we were then asked to get an appraisal and survey done. Those procedures have been completed, and now the offer has been denied again. I have been treated very unfair over two years and I am doing everything to save my home, my credit, and find my XXXX kids and I a safe place to stay. The lender is not communicating with me or the realtor. I pulled my credit report on Friday, XXXX XXXX, XXXX, and then saw " foreclosure initiated '' on my credit report. I have not received any additional documentation to my current residence.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-04-16

Chester, VA

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-04-15

Saint Paul, MN

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: refinanced my house and ended up with flagstar Bank who let me ins. policy lapse and put forced placed ins. on which increased our payment over XXXX dollars a month, fell 2 payments behind, called and made arrangements and they refused to accept our payment.got attorney general involved and they sold our house at sheriffs sale behind our back.i wentr to a HUD approved housing counselor and the mortgage company refused to speak with them because the call was being recorded got .HUD involved and they said mortgage company had to rescind sale and do loan modification, they rescinded sale and turned around and started foreclosure again, mortgage company said go and apply for loan modification and their lawyers took us to court for eviction i called mortgage and they said sorry you should have never been told you could do a loan modification. I have the letter they sent and the application and they still refused to help us save our home. I do not understand how it is they can get away with this. we were in the middle of a loan modification process when they did this!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-04-13

New Windsor, NY

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-04-04

San Gabriel, CA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-04-01

E Greenbush, NY

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-31

Ehrhardt, SC

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-31

Boston, MA

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-30

Milwaukee, WI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: We refinanced our mortgage for a lower rate. We went with a local bank instead of through our previous lender, Flagstar Bank ( MI ). On XXXX/XXXX/16 I made our last mortgage payment over the phone with a Flagstar representative. I received a confirmation e-mail. This past week my husband kept receiving calls from Flagstar Bank stating that the payment was not made due to " insufficient funds ''. My husband has $ XXXX in his account. The Flagstar representative did not take down the correct routing number. Our new lender wired the payoff amount to Flagstar Bank and it was returned since Flagstar stated that I we needed to pay additional fees of : {$340.00} in order to pay off the loan. On XXXX/XXXX/16 I called and paid the additional fees and the mortgage from XX/XX/XXXX. I tried over the phone to get the fees waived with no luck. I want Flagstar Bank to refund me the amount of {$340.00} for their errors. I should not have to pay a late fee for their mistake. Their errors almost demolished our refinance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response