FLAGSTAR BANK, FSB
Consumer Complaints
There are over 2652 complaints on file for FLAGSTAR BANK, FSB. Dated between 2019-12-13 and 2011-12-23.
Complaints Page 20
2018-11-06
Tahlequah, OK
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-11-05
Houston, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-11-01
TX
Trouble during payment process
Mortgage: FHA mortgage
Complaint: Our loan was transferred from XXXX XXXX to Flagstar Bank in XX/XX/2018. I called the bank to see where we needed to send our payments. The representative I spoke with told me that we had a 60 day grace period during which we didnt have to make our payments because there would be no late fee or penalties. I asked multiple times if XXXX and XXXX payments would be due when it came XXXX and he assured me they wouldnt. He also assured me that we wouldnt be penalized for those payments later on, none of that information was correct. We are now two payments behind and have been trying to play check up ever since. This all couldve been avoided if we had been given correct information to begin with. Weve had our mortgage for three years with no issues at all but weve literally had problems nonstop since the day our loan was transferred. Im beyond fed up. We are now charged a fee monthly on our bank accounts at XXXX since our mortgage isnt with them anymore which isnt fair at all because we had no say in this transfer. " Consumers should not be collateral damage in the mortgage servicing transfer process, '' said Consumer Financial Protection Bureau Director XXXX XXXX. Well we definitely feel like collateral damage to say the least.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-31
Northside, NC
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-28
Lakeland, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-25
Woodland, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Shelby Township, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-14
Peoria, AZ
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-12
Oxford, GA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I purchased my house XX/XX/2018, I am in the process of suing the seller of my house for breach of contract, which has caused issues with paying my mortgage which was brought out by Flagstar Bank, I have been attempting to obtain mortgage assistance through Flagstar Bank since XXXX. I have submitted numerous documents but yet my case is closed due to no one contact me or even attempting to make contact with me through Flagstar Bank. They purposely do not reach out or send correspondence so that you are delayed and fall behind, I have left messages, emails, and even complained to the XXXX because it is not right to offer a loan modification services and not able give the consumer to correct information or even process what is submitted. This company was sued 4 yrs ago for the same exact actions. I have spoken to XXXX, XXXX and even a " supervisor '' XXXX XXXX who was extremely nasty and unhelpful. I am still trying to figure out why I have to reach out numerous times to Flagstar to find out is needed because as stated my " case manager '' XXXX XXXX has made absolutely zero attempts to contact me or even mail me information regarding my mortgage assistance documents. I should not have inquire over 6 times to find out what is needed when I have a case manager and have asked numerous times to reach out me. I also asked XXXX XXXX to research why no one has outreached me or even made a phone call attempt and even though all of your calls are recorded I could get any information, nor was I given a reference number for the call or any other call made. I think this is the most unprofessional mortgagee company I have ever come across as if someone is being proactive all it takes is someone to actually do their job and make sure communication with the consumer is made. SO now I risk messed up credit and late payments due to the lack of respect this company has for its consumers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-09
Plymouth, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Due to Hurricane Irma in XX/XX/XXXX, I was placed into the disaster relief forbearance program, which would suspend my mortgage payments and prevent any delinquent reporting to the credit bureaus. Even though I was enrolled in this program, Flagstar is reporting my mortgage payment late to the tune of 180+ days past due.
I was initially told that the forbearance would last approximately 3 months, and per the verbiage on their website : Flagstar has a special, no paperwork, Hurricane Relief Program, to help manage the payments that will come due at the end the 90 day period. If you choose to opt-in to the program, you will be provided a single point of contact to help establish a repayment plan and review additional options ( including financial hardship relief, and many loan modification options that could potentially include term extensions, interest rate adjustments, and payment reductions.
At the end of the 3 months, I went online to make my normal mortgage payment. When I was unable to do so online, I contacted customer support. They told me to hold off making any payments since my file was still being reviewed. Shortly after, I started to receive letters stating I was past due on my mortgage, along with literature on how to avoid foreclosure. Concerned, I contacted Flagstar, and was told the letters were automatically generated, and my file was still in underwriting. When I inquired what the issue was, they stated it had to do with interest rates being higher than on my original loan, but assured me that the loan was not being reported late, nor was I in any danger of foreclosure.
Between XXXXXXXX-XX/XX/XXXX, ( contrary to the no paperwork verbiage listed on Flagstars website ), I was asked to submit a hardship letter along with copies of pay statements. I immediately sent them the requested documents. Shortly after I received a packet of papers to fill out for the application, and mailed via XXXX.
It was not until XXXX/XX/XX/XXXX until I finally had received my approval letter for a disaster standalone partial claim, and paperwork stating that my next payment would not be due until XX/XX/XXXX. Upon checking my credit report, I noticed that the loan was being reported delinquent by 180+ days. I contacted Flagstar twice to alert them to the fact I was in the disaster relief program, and that my modification had just been approved so reporting the payments as late was incorrect. Flagstar replied they would not resolve this issue, stating the credit reporting moratorium was lifted in XXXX.
As of XX/XX/XXXX, my loan is current. The disaster partial claim has paid for the months missed due to the storm, so I can not fathom why this is being reported as late. This process took longer than expected and I should not be penalized for matters beyond my control.
Thank you very much for your assistance on this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-09
Warren, RI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Flagstar Bank is charging me for homeowners insurance when in fact my insurance has been renewed. They are not making a distinction between a cancellation and a renewal. I think this is fraudulent behavior.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-04
Troy, MI
Managing an account
Checking or savings account: Savings account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-01
Hazlehurst, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-30
CO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Upon closing of my XXXX loan with XXXX Bank I submitted the home owners insurance policy on my condo paid for by my XXXX fees and the XXXX was approved. After 2 months of payments the XXXX sent me letters that I need to buy additional XXXX insurance. I called several times and got them the copy of my current home owners insurance via XXXX ( exact same that was submitted upon loan approval ), via email. Instead of working with me on it they charged XXXX $ to my escrow account with out my permission.
I feel like they have violated my finances and charged XXXX with out my consent. I am paying the loan amount and all the interest in full and want them to please pay my XXXX $ back as it was a completely unauthorized transaction and illegal.
I hope you can help me get due process on this. I have not had luck despite several phone calls to Flagstar mortgage bank and even asked for supervisor.
I appreciate any help you can provide in fighting for what is right.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-28
Naples, FL
Trouble during payment process
Mortgage: FHA mortgage
Complaint: We have a Insurance claim with a loss date of XX/XX/2018, where remediation was completed. Now our house is torn up and we finally got the remediation check from the Insurance company. The mortgage company, Flagstar, was put on the check so we call them and asked them how to have it signed off on to get the funds. We were sent a check list and told if under 10,000.00 they would only need the check signed and the Insurance estimate. We overnight this to the mortgage company. There was a few days later the check for the rebuild that exceeded the XXXX, so we got the remaining information they wanted and sent it by priority mail. This was delivered on XX/XX/18 @ XXXX. We have called two times and this last call on XX/XX/18, they are telling us they do not have the information and that it take up to 48 hours to get the information in the system. Note it has been over 48hrs. They will not release any of the money and the manager stated that he will only send an email to see if they can find it. In the mean time we have had our house torn up with the remediation, that was completed over three weeks. The contractor is waiting on getting paid to put our house back together. I have been an XXXX for XXXXyrs and have never heard of any Insured having this much trouble with a mortgage company. We need help to get our house back together. This has been going on for almost 3months and it was not even a natural disaster.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-27
Clarksville, MO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I currently have a mortgage with Flagstar bank for a property in the USVI. I was a victim of hurricane Maria. The property was hit very hard, I lost the door, roof and all patio 's and decks. The property was insured through XXXX XXXX. It took a year of battling to finally get them to pay the claim, I received the check which was payable to myself and Flagstar Bank. When reaching out to Flagstar concerning the funds, they refused to endorse the check indicating it was " mutually vested interest '' to only release portions of these funds. I would like it to be said that I have never been late on a mortgage payment, I did rebuild the property to somewhat safety standards and have spent almost {$100000.00} out of my own pocket to date and have still not gotten the insurance to pay for emergency expense, contents nor additional living. Flagstar to date has yet to contribute anything, not a contractor name, not a waiver of a mortgage payment, nothing but resistance.
We agreed via email that if I endorsed the check to them, they would release 50 % of the funds with 3 days of receipt. They received the endorsed check on XXXX-18 @ XXXX XXXX.
The only correspondence has been an email indicating the funds will be released no later than XXXX-18 and an email to myself and a contractor I've never used asking for company tax information.
There is nothing contractually stating they can not release the funds in full to allow for the property to be rebuilt. We agreed prior to my endorsement that the funds would be released within 3 days. I would also like it noted, the funds they are in possession of are more than I owe them for the contract.
No one should have to go through a category 5 hurricane, loose their home and all property. No one should ever have to battle with their insurance company for over a year to get them to pay a legitimate claim. No one should have to battle with their mortgage company to get them to release funds that they have no entitlement to in the name of making money off the interest off of peoples demise. I have lived up more than my end of the contract and was expecting them to do the same.
NO ONE should have to go through the stress this has caused in the name of money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-27
Ft Lauderdale, FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: I am filing this complaint to you so that you will look into the practices and unfair treatment that consumers are experiencing by Flagstar Bank located at XXXX XXXX XXXX # XXXX, XXXX XXXX, FL XXXX. Last year on or around XX/XX/2017, I contacted Flagstar and explained my finances to one or more of the agents employed with the bank. I was very clear and descriptive about my debt, credit score, income and concerns. I explained to everyone who I spoke with that I wanted to be preapproved for a specific condo located at XXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXX, FL XXXX, but, only and if it was possible to get financing and before running my credit, wasting more time, money and energy.
The only reason why I made a final attempt to get financing for XXXX XXXX because I was advised that Flagstar had recently gave a mortgage to a buyer in the same building. The reason why this information is relevant is because I was denied twice by two other banks but only because of the pending litigation that XXXX XXXX had at that time. Once my realtor and I verified that Flagstar had actually given a loan for the purchase of a unit in the building, we thought that nothing could go wrong since my debit to income ratio, credit score nor salary had ever been an issue. We were excited because we communicated all the details with XXXX XXXX and XXXX XXXX before we decided to proceed with the process, and again, we were assured that the building was ok for financing then and still is now.
After being reassured, I produced all of my financial information, ID and personal information as requested. I explained to everyone involved, that I was only providing my information, if they could assure me that the building was not going to be an issue which I have emails reflecting this. After submitting my documents over and over again, going through with the appraisal, inspection, HOA approval process, having my credit pulled several times, taking time off from work, driving back and forth multiple times, emailing, scanning and making many trips to the bank and to not be approved has caused me a tremendous amount of stress, anxiety and insecurities, especially now that I was just made aware that again there have been several loans given to buyers in the exact same building before and after the submission of my loan application.
After packing all of my belongings, telling all of my friends and family, that I would be moving into my new home around my birthday, XXXX Florida experienced Hurricane Irma in the month of XXXX which was when the loan got denied. Although, the Irma was a catastrophe the building did not experience any damage. Following Hurricane Irma there were no new litigations or damages, Flagstar explained that because the building was in a disaster area, the building could and would not be approved. Again, there was absolutely no damage to the building and XXXX Florida was warned weeks prior to the natural disaster that Irma was going to be a Category 4 or worst. I was still mislead time and time again that the loan would be approved. There was also a follow up inspection conducted to prove that the building was in the same condition that it was prior to the storm. Staff from Flagstar advised me that I was denied because the building was located in natural disaster area and that it did not matter that there were no damages to the building.
My complaint to you today is because I truly feel in my heart that I was discriminated against for the following reasons and simply because I am a single, middle aged, XXXX XXXX women. If all of my documents were produced from day one, my financial status was the same, why or how could I have been denied? My status or credit score did not change during this process and I was willing to do whatever it took to put myself in a better financial position, if needed. I often ask myself many times since I explained my position upfront, how could I go through the same experience for the third time with the same building? I never would have gone through the stress of trying to get a loan had I known that there was a possibility that I would be denied because of a storm that was predicted to hit XXXX County for weeks prior to my scheduled closing.
Again, I was never denied because of my finances or credit but only because of the litigation involving the building that I fell in love with. Even after being denied, my realtor made multiple attempts to find another property and still the bank denied every attempt to make any deal happen at The Wave or property thereafter.
This traumatic experience has come up again because I am in the market to purchase a unit in the same area but now feel hesitant because I was previously denied for a mortgage loan by the staff of Flagstar Bank. Please look into this matter so that no one else has to live with being rejected because of their race, color, sex, national origin, or age.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-27
El Paso, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-26
Andersontown, PA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-25
Simpsonville, SC
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-25
AA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Last year I bought flood insuance for my home. My mortgage company, knowing this also purchased over priced flood insurance that i neither wanted or needed. This caused a short fall in my escrow account which significantly raised my monthly payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-24
Wesley Chapel, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-23
Discovery Bay, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Flagstar Bank purchased my mortgage from my previous company. I did not ask them to purchase it - they purchased it without my knowledge. On XX/XX/2018, I received a letter from Flagstar Bank stating that property in the Special Flood Hazard Area ( SFHA ) as shown on maps published by the Federal Emergency Management Agency ( FEMA ) are required to have flood insurance. They then claimed that my property was in that category. They are incorrect because FEMA has issued a Letter of Map Amendment ( LOMA ) that can be found online, that specifically excludes my property from the SFHA. If Flagstar bank had typed my address into the FEMA database and read the LOMAs issued for our area they could have figured it out themselves. More importantly, the mortgage company that previously owned my loan did not require it because it isn't required. Flagstar should have asked that previous mortgage company. It isn't my job to educate them. After I received that XX/XX/XXXX letter, I called the number listed in XXXX and sent the insurance department the LOMA. Flagstar sent a 2nd letter on XX/XX/XXXX. I called their insurance department again in XXXX and resent the documents. Flagstar sent a 3rd letter dated XX/XX/XXXX and now say I have to pay {$2300.00} for flood insurance that I DON'T NEED and ISN'T REQUIRED. I have uploaded all the documents to them as requested today XX/XX/XXXX. Please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-17
Coral Springs, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-13
Ocoee, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation