FLAGSTAR BANK, FSB
Consumer Complaints
There are over 2652 complaints on file for FLAGSTAR BANK, FSB. Dated between 2019-12-13 and 2011-12-23.
Complaints Page 2
2019-11-23
Thompsons Station, TN
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-22
Anaheim, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-22
Federal Way, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-21
Hayward, CA
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was paid
Company Response: In progress
2019-11-20
Traverse City, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-20
N Hollywood, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-18
Greenwood, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-18
Scottsdale, AZ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-18
Swiftwater, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-17
Detroit, MI
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-15
Cherry Brook, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-14
Salem, OR
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: In progress
2019-11-14
Leeton, UT
Trouble during payment process
Mortgage: FHA mortgage
Company Response: In progress
2019-11-13
Larkfield, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-13
Ocean Park, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-13
Wrightwood, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-12
Yeagertown, PA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Company Response: In progress
2019-11-12
Panther Creek, TX
Struggling to pay mortgage
Mortgage: VA mortgage
Company Response: In progress
2019-11-11
Oxford, GA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-11
Greenwood, CA
Problem with a company's investigation into an existing issue
Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report
Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: In progress
2019-11-07
Newnan, GA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Flagstar Bank in XXXX has become the custodian of my mortgage after they took of the XXXX XXXX XXXX. I applied for a HELOC to use in purchasing a second home and the loan servicer was XXXX XXXX basedin XXXX and XXXX XXXX communicated with me. They first told they could approve me for {$26000.00} and then after the appraisal they ordered returned, they only said they could offer {$11000.00}. The appraisal was not consummate but I was willing to accept the amount to utilize toward the purchase. They did not communicate with me about closing out the {$26000.00} loan and having to do a totally separate loan for {$11000.00} until I looked in and saw no trace of the loan application one day and reached out and asked what happened and then I received a message saying there was " no progress '' on the loan application. I often, throughout the process, would receive mailing from them and e-mail messages that wouldn't align with the additional documentation they necessitated. The e-mails was say they had everything they needed and then the mailing would say they needed copies of this and copies of that, all of which I would provide for supporting documentation. All of this two days ago after being told I was approved for the loan for {$11000.00} I looked into the account to check on the application status and there was no trace of the loan application or anything as if this who 5 month process never existed. They have my information and then my application and all of the communication just vanishes, and that is very perturbing to me. I do not know how they operate, but it is certainly a very clandestine process.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Detroit, MI
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: I opened a new checking account in XX/XX/2019. When I opened the account it was disclosed that I would received a fee every month to receive a paper statement, but I could opt out of paper statements once I registered my account on the bank 's website and signed up for online banking. I signed up for online banking the same week that my account was opened. However, on the website, I was not able to opt out of paper statements. I contact the bank, via phone and email and was told there was a technical problem, and the bank was aware of it, and was working on it. Each month, the bank has charged me a fee for paper statements. However, because of a technical issue on the bank 's end, I do not have the option to opt out of paper statements. I have called or emailed nearly every month since and been told the same thing. The first 2 months the fee was waived after I called and explained the situation. Now I am being told the fees can't be waived any more, even though the error is on the bank 's end. I have asked repeatedly for either the option to opt out of paper statements, or if the error can't be resolved than to stop charging me a monthly fee. Neither has happened after 7 months.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-05
Montebello, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-05
S Plainfield, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-05
Three Bridges, NJ
False statements or representation
Debt collection: I do not know
Attempted to collect wrong amount
Complaint: There has been fraudulent charges in my flagstar bank account and I reported it to them IMMEDIATELY. They removed the charges but didn't remove the fees for my account going to negative for these charges.
Basically these fraudulent charges have been made in my account and these were revered back but the fees associated with these fraudulent charges making my account go to negative haven't been reverted back.
They said it'll take a month to investigate the charges in my account after a month they got back to me and said they indeed were fraudulent charges and removed them but didn't remove the fees.
So I closed my bank account there cause their policy is unfair.
If the charges were fraudulent why should I pay the fees associated with them?
Now they put a derogatory mark in my credit score caus of this. This is totally unfair.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation