FIRST NATIONAL BANK OF OMAHA

2017-03-27

Land O' Lakes, FL

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-03-23

Fort Collins, CO

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2017-03-16

Foy, CA

Deposits and withdrawals

Bank account or service: (CD) Certificate of deposit

Complaint: Dear Director : RE : Finance Company Consumer Complaint. / FNBO. / First National Bank of Omaha. Account Holder, Requested a Small Amount of Fund Transfer From FNBO, To Union Bank. Despite Requested The Transfer Days Ago, Fund Has Not Been Transferred. Finance Company, and Other Business Related Late Payment Fees ncuring, and The Consumer Very Concerned. Kindly Warn The Financial Company, Not To Intentionally Delay The Transfer, Please. Thank You Very Much, We Appreciate Your Business!!!! XXXX. XXXX, CA XXXX. XXXX. XXXX -- -- --
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-15

Kansas City, MO

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-07

Seattle, WA

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: XXXX XXXX XXXX XXXX called me and represented themselves as working for the federal government. If I qualified for their program ( low income, high debt ) they could erase my credit card debt. So I gave them all my credit card information. They said the process would take three weeks and started by shifting the debt from one card to another. When I later checked what they had done an additional {$2600.00} had appeared among the transfers. I asked the bank that had received this fraudulent charge to delete it, they said they could n't accept it as fraud since I had given them the information.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-06

San Diego, CA

APR or interest rate

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-04

Eight Mile, AL

Incorrect information on credit report

Credit reporting:

Account terms
Complaint: On my credit report the creditors that are reporting late payments have been submitted under the freedom debt relief program. The companies are continuing to report negatively when they know they have been contacted by this company for a debt settlement. If you would look at my credit report before the program which I started in XXXX, my credit for paying bills on time was 99 %. The creditors have also been contacted not to call me and but they continue to do so anyway. So my problem is very difficult for me when I have always paid on time but to see my credit score drop drastically as like it has is devestating. It 's an unfair practice for creditors to continue negative reporting when they know the circumstances of the consumer. It 's like they are trying their best to sabotage a consumer 's credit history. It should be something done so that they would not to continue to report negative reports when they know the consumer has contacted them concerning debt relief.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-02

Arlington, VA

Account opening, closing, or management

Bank account or service: Checking account

Complaint: On Tuesday, XXXX2017, I opened up an online checking account with the First National Bank of Omaha ( FNBO ) after doing online research through XXXX. I truthfully and completely answered all their questions about the account I was using, which was my account with XXXX., to fund the new account with FNBO. I opened the account with an initial {$1.00} deposit, which was accepted by FNBO. On my application, I indicated that I would transfer {$2900.00} per month into my FNBO from my XXXX account. On Wednesday, XXXX XXXX, 2017, I received an email from FNBO stating that I was suspended for transferring funds into this account. This was after I transferred {$1400.00} to the FNBO account from my XXXX account. When I called to inquire as to why ( especially given the fact that there had been no issue with the {$1.00} transfer from my XXXX account to the FNBO ), I was informed that it was because of fraudulent activity, which I have never been a part of it nor had it raised as an issue with other bank and brokerage accounts I have opened online-including my XXXX and XXXX XXXX accounts, both of which are larger and more prestigious banks than FNBO. I was never given a satisfactory response as to why my account was flagged and my money held for three days, and would not be available until Monday, XXXX XXXX. FNBO 's verification processes are arbitrary, discriminatory and can not be justified. If there was any concern about fraud regarding my XXXX account, the {$1.00} deposit should have been rejected and at that point, the {$1400.00} deposit should have been as well. Instead, FNBO accepted both deposits and then proceeded to slander my character by insinuating that I had committed fraud with the transfers from my XXXX account. I am the sole signatory on all of my bank accounts and I indicated as much on my online application to FNBO. I am seeking an elimination to these arbitrary and discriminatory practices by FNBO as well as to be made whole as their hold on my deposit will cause my rent ( which is {$1400.00} ) to be late and subject me to a 20 % late fee.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-01

Staten Island, NY

Balance transfer fee

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-01

Lenexa, KS

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-27

Lacygne, KS

Customer service / Customer relations

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-24

Cary, NC

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-23

Poway, CA

Transaction issue

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-23

Canoga Park, CA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-22

Alta, CA

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt resulted from identity theft
Complaint: XX/XX/2017 As you know, I have reported my identity was compromised. Police report and Identity Theft Victim 's Affidavit were filed and mailed to the Banking institution, Consumer Financial Protection Bureau and OCC. I asked that the charges be taken out of my billing. Please respond within the next 30 days as of XX/XX/2017 that the charges are removed.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-18

AR

Credit card protection / Debt protection

Credit card:

Complaint: I have been a XXXX guest member for many years. In XXXX I received a CC offer from First Bankcard ( XXXX XXXX ). I was given a {$1000.00} limit. I live in XXXX. In XXXX my daughter was traveling in XXXX, XXXX. I authorized one night 's charge on my First Bankcard ( XXXX XXXX ). I was assured my # was not going to be given out. The receipt would have the last XXXX of the card # but that was it. XXXX was the person at XXXX XXXX who helped me. They allowed my daughter to charge 2 nights. I told them to rescind and tear up the approval, and that I would handle the 2 nights but NO MORE. XXXX assured me it was taken care of. My daughter XXXX XXXX is a XXXX and has lost her way. I have only talked to her sporadically over the last 8 months. She left that hotel and went to a cheaper one. I was able to use the card for anything. I have been building my credit for several years and would buy gas or meals here, where I live. I paid on my account every 2 weeks. On XX/XX/XXXX, when I tried to log into my account it was locked. They use genealogical questions for security. I did n't really think anything except I am old and have many passwords. I had to call in and speak to a rep. She got me logged back in. It seemed like my balance was higher than it should have been, but not much. I paid my payment ( never minimum, always more ). Two weeks later, the same thing happened. I was locked out of my account. When the attendant got me back in my balance was over {$1000.00}. I freaked out. She informed me more charges were pending. It was at the XXXX, XXXX. They canceled my credit card and put in a fraud report. Saying they were going to issue me a new card. I paid my payment, of my legitimate charges which were at that point about {$200.00}. I am a XXXX XXXX member and log in every two weeks. That is when I saw that they closed my account, and then upped my credit limit to {$1300.00}. That was the amount of the balance after the fraudulent charges. The next two weeks I called in a check payment because I refuse to log into the online system now. The next week on XXXX XXXX I notice they added the new maxed out card and my closed account. I still have n't gotten the card. I called up XXXX. She said, " oh there is lots of fraud, your complaint is just taking a long time. '' I have made many calls and every 2 weeks still make a payment. I just got a letter denying the fraud because I approved charges for 1 night in XX/XX/XXXX. I did not authorize any charges in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX, or XX/XX/XXXX. I did not give my daughter her own card. If I was allowing her to use my credit I would have issued her a card. Someone from First Bankcard and/or XXXX made her an agent of my credit. Not me. I am a genealogist my daughter knows all of our relatives. She still should not have been given access to my credit. No one ever called me. They allowed the charges to go over the limit and now they say it is " family fraud. '' I have legal shield through work, and am going to try to file a police report from here in XXXX, XXXX, because I was unable to file one in XXXX. I have attempted to contact the hotel but get the runaround. The fraud department from First Bankcard called my place of employment and left a lengthy message, the case number and who they were. I have never been delinquent or in the wrong, I can not believe they put my business out there like that. The manager XXXX ( XXXX ) called XXXX day XXXX/XXXX/XXXX during work hours and left a message on my cell, I have not been able to make contact with her. XXXX ( XXXX XXXX ) has given me the runaround and hung up on me before. At this point, I am stuck paying enormous interest and a fraudulent bill. My attorney is going to help me, but I did n't do anything wrong or risky. XXXX and 1st Bank erred.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-17

Canoga Park, CA

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-17

Lexington, NC

Credit card protection / Debt protection

Credit card:

Complaint: Someone obtained my credit card # fraudentally. I notified the bank and was told they cancelled the card and would remove the charges. However, they have not done this as charges keep appearing. When I call I am told I never reported the charges as fraud but it will be done. After 6 phone calls, each time being told 1. I never reported the fraud and 2. I never reported the charges as fraud, I am filing a complaint.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-16

WY

Transaction issue

Credit card:

Complaint: XXXX XXXX refunded {$490.00} to my credit card & First Bank of Omaha claims they never got it. Or wo n't tell me they got it wo n't let me see my account. I am disputing this. there practices are not ethical.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-15

Canoga Park, CA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-14

WY

Billing disputes

Credit card:

Complaint: My complaint is against First National Bank Omaha. They have not sent me a statement in 3 months and have blocked my access to my online account. My username & password do not work & wo n't let me set up a new one. I have sent a payment, they claim they did not receive it. There was a {$500.00} credit to my account, and I can not find out if it is in my account or not because I ca n't see my account. they are pulling payments out of my account.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-13

Concord Twp, OH

Closing/Cancelling account

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-09

Roseville, CA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-09

Alexandria, VA

Taking out the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-08

Monroe, WA

Billing disputes

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response