FIFTH THIRD FINANCIAL CORPORATION

2017-02-28

Foraker, IN

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-28

Cutlerville, MI

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-28

Gr, MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-02-26

Boulder, CO

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-02-24

Chicago, IL

Improper contact or sharing of info

Debt collection: I do not know

Talked to a third party about my debt
Complaint: Around XX/XX/XXXX I got disappointed on how Fifth Third Bank had handled an issue regarding my debitcard being cloned. As a consequence, I closed my checking account with them and paid all the current balance at that time. In XX/XX/XXXX, I received a letter from the Bank saying that I had an opened current balance of about {$300.00}. After many back and forth attempts to dispute the amount, I decided to pay all and get rid of the headache. At the same time, I sent all documentation to the headquarter of the Bank in XXXX so they could proceed to clean my name with the XXXX main credit report organizations. I even received a letter from the Bank confirming that all had been resolved and that they were going to communicate the credit report organizations. Now, XX/XX/XXXX, I received a letter from a third party company saying that I own {$450.00} to the Fifth Third Bank and that after many attempts to reach me ( which was not true ) they will file a lawsuit to collect this debt if I do n't pay immediately. On top of the fact that I do n't know what this amount refers to, I am extremely aggravated by the fact that I am still have been charged for something I resolved properly after more than 3 years ago. I ca n't think of anything but bad practice in bad faith from the 53 Bank.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-24

Crabtree Valley, NC

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-24

Blue Ash, OH

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-24

Orion Twp, MI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-24

OH

Making/receiving payments, sending money

Bank account or service: Checking account

Complaint: I looked at my bank account on my app and it said a {$12.00} transaction happened yesterday at XXXX but I 'm the only one with the card and I have n't made any purchases. What do I do?
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-24

Charlotte, NC

Deposits and withdrawals

Bank account or service: (CD) Certificate of deposit

Complaint: In 2006 members of the community HOA opened a CD with Fifth Third Bank or a predecessor bank. As the current President of the HOA, I tried to redeem the CD and was told that since I was n't an original signatory, I could n't redeem the CD, that the original signers would need to come in. There are two problems with that. First, neither I nor the bank know who those individuals are. They looked at the original form and could see signatures but there were no names. The second problem is that the CD was opened eleven years ago and board members from that time have either died or moved away. Our property management company is named on the CD but they ca n't get the funds either. The CD matures on XXXX and will automatically roll over again unless redeemed. Any assistance would be greatly appreciated.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-24

Syracuse, NY

Managing the loan or lease

Consumer Loan: Vehicle loan

Complaint: I opened an account with Fifth Third through a car dealership when purchasing a car in XXXX. They did not allow online payments, or balance updates at that time. They only sent a paper " coupon book '' which I was supposed to use to make check payments on my own. In the interest of insuring the loan was paid on time and consistently, I instead set up automatic bill payments through my own bank. For two years, I did this without any problems, but I never heard from Fifth Third with any updates. After I moved to XXXX, I called several times to request a proof of title so I could renew my car registration in a new state. Every representative I spoke with assured me that they would have the proof of title mailed, but weeks went by and I never received it. Finally, on the third try, I received the proof of title. But the DMV said I also required a letter stating that I had the lien holder 's permission to register in XXXX. So I called again, and this time ( for the first time ) the rep said I had to go through an external site called XXXX. This extremely dodgy looking website is apparently utilized by several lenders, but it charges an additional fee of up to {$50.00} and takes 15-20 business days to process requests. Even though this seems like an extremely steep price for a simple letter, I would have gone through the site as requested if they had only told me about it two months prior. Also, to make matters more confusing and disturbing, there is no mention whatsoever on Fifth Third 's website of My Title Support 's service. So I basically just have to trust the phone rep who told me that is the only way, instead of the other three who never mentioned it before. I will be refinancing with another company as soon as possible, because I will not deal with Fifth Third anymore.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-02-23

Nashville, TN

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

Evansville, IN

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Threatened to take legal action
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

Portland, OR

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

Northside, NC

Managing the loan or lease

Consumer Loan: Vehicle loan

Complaint: I have an auto loan with Fifth Third Bank. My payment was made on XXXX/XXXX/17 - BEFORE it would be considered late. I physically walked into the Branch and made the transaction at the Teller window and I have the receipt. I received a letter XXXX/XXXX/17 stating my payment had not been received and have been receiving collection calls for the account even though I have contacted the bank ( on several occasions since XXXX/XXXX/17 shortly after receiving the letter ). Several times, they have been told to stop making collection calls - by their own manager - and they continue to call me daily. They are still " researching '' it as they can see I made my payment ( they have place a copy of the receipt in the request on my account ). They have lost my check. I 've offered to provide a replacement check if they would pay for the " stop payment fees '' on the check they lost ( which they tell me they probably ca n't do ). If they do n't post my payment by XXXX/XXXX/17 it will be considered 30 days late and they will report a late payment to my credit ( I have NO LATE PAYMENTS on my Credit ) but assure me that since it is their fault, they will have that removed. I do n't believe them, I do n't trust them since this has been ongoing since XXXX/XXXX/17 and they are " still researching '' the matter.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

Fort Myers, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

Turners Sta, KY

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

Alafaya, FL

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-21

Brookwood, OH

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-21

Indianapolis, IN

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

Glenmont, OH

Customer service / Customer relations

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-19

Dayton, OH

Payment to acct not credited

Payday loan:

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-17

Barrington, IL

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-17

Casselberry, FL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2017-02-17

Kansas, IL

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: Hello, My issue revolves around a shortage in my escrow account with my bank Fifth Third ( XXXX IL ), and I have kept all of my paperwork and documentation possible regarding this entire issue, I will not be attaching all of it as it includes my original paperwork when signing for the home ( so please do n't feel as if I do not have documentation to provide ). The numbers I used were rounded numbers, but I can give exact numbers as requested. My issue began 4-5 months ago when I received 2 letters in them ail on the same day, one included a check of XXXX dollar as an overage in my account, and another raising my payments do to a shortage in my account ( both letter received on the same day ). I attempted to redeposit the overage in an attempt to not only keep from being short but to keep my payment from raising. They told me legally they are unable to take it back even though my account was in a shortage. They also made sure to tell me it was due to tax and insurance premiums increasing, which I have documentation stating neither have been raised. A few months pass and I dealt with my {$15.00} increased monthly payment and I receive a letter from the county stating my second installment of taxes have not been paid, and If not paid within 2 week my house will be taken. I called my bank to find out they had a mistake and it will be taken care of, also that this mistake happened to everyone else 's taxes they manage. ( as another bit of information I talked to the county and found out every time my taxes have been paid they have been late ). The taxes were paid after 1 week and I suspected all was in the green until I received a letter from my bank stating I now have a shortage equal to the amount paid on my taxes of XXXX. I called my bank to find out and was told I can pay it in full or over a 12 months cycle ( neither of which I felt was fair ). This was going to raise my payment another {$90.00} a month on top of the {$15.00} a month 2-3 months prior. I did return the shortage I was given in order to set things correct but it did not effect the shortage hardly at all. I had returned {$650.00} and had 4 increased payments and I was still being told I was short {$900.00}. At this point I have had my loan for roughly 1 year 3 months and at this point in time I have accumulated over a {$1200.00} shortage, had 2 late tax payments, had my payment changed 3 times, all because my taxes and insurance supposedly increased. I would not accept that answer when I possessed documentation that said otherwise. I spent the next 2 almost 3 months speaking to a dozen representatives including the bank manager where I received the load and supervisor of escrow accounts at corporate to find out that the bank was unaware there were XXXX tax installments a year in my county and had made a calculation mistake with my escrow and was not billing me appropriately. With this mistake I was not being billed appropriately to accommodate these taxes. My paperwork states how much my taxes for the year would be and somewhere along the line it was not set up correctly to comply with my escrow account requirements. The supervisor with my bank told me although they made this mistake the taxes are still my responsibility and I have to fix the shortage. I fully agree these are my taxes and my responsibility, but I do not feel that a XXXX math calculation when they had all the information to correctly set a payment is unacceptable. I have been lied to ( or told incorrectly by a misinformed employee ) in many different situations, Treated as if I was crazy for being upset over a small {$1200.00}, and even told by my the bank manager my taxes and insurance have increased and I am just going to have to deal with that.
Company Response: Closed with explanation

Disputed: No Timely Response