FIFTH THIRD FINANCIAL CORPORATION

2018-03-13

Euclid, OH

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2018-03-13

Grand Haven, MI

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2018-03-12

Taft, OH

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I am a long-time checking/savings account holder with Fifth Third. On XX/XX/XXXX, my wife and I applied for a conventional mortgage loan to purchase a new house through Fifth Third. My original Mortgage Loan Officer was XXXX XXXX ( NMLS # XXXX ). XXXX provided a pre-qualification letter and assigned the loan to a Mortgage Processor, XXXX XXXX ( NMLS # XXXX ). XXXX, who was rude and unprofessional throughout the process, asked me to provide numerous documents, which I did without question and without delay. One of the documents XXXX asked me to provide was a copy of my home inspection. XXXX failed to inform me that I was not required to provide a copy of the inspection, failed to inform me that, if I did provide a copy of the inspection, that I would be required to rectify certain items on the inspection report, and failed to inform me that I would be required to pay for such rectification. In fact, XXXX failed to inform me of anything - she simply asked me for a copy of the report, which I provided. On XX/XX/XXXX, XXXX informed me that I would have to make certain repairs to the home ( which I do not yet own ), that I would have to hire a contractor to complete these repairs, and that these repairs would need to be completed prior to the closing date of XX/XX/XXXX ( a mere 20 days later ) in order for Fifth Third to approve the loan. The following day, I called both XXXX and XXXX to complain about what had transpired. XXXX admitted to me that XXXX should not have asked me for a copy of my inspection and that XXXX should have advised me of what would happen if I did provide a copy. XXXX then offered a potential resolution - there would be an escrow hold-over of an amount to be determined ; once I completed the repairs myself, I could provide proof of the same and the hold-over funds would be released. I agreed to this compromise. On XX/XX/XXXX, XXXX called me to inform me that the compromise we discussed on XX/XX/XXXX was not possible and that I would have to complete the repairs prior to closing. Considering that I do not own the home in question and that I have already negotiated the contract with the seller, this is simply not possible. I am now forced to find another lender at the last minute in order to avoid losing the home my wife and I wish to purchase. Fifth Third in general and XXXX and XXXX, in particular, have gone out of their way to attempt to ruin my purchase of a new home. Fifth Third should be ashamed of how it has treated a long-time customer. XXXX and XXXX should be stripped of their licenses to ensure that they do not have the opportunity to ruin another couple 's future.
Company Response: Closed with explanation

Timely Response

2018-03-12

Lewisville, TX

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with explanation

Timely Response

2018-03-12

Hanceville, AL

Communication tactics

Debt collection: Auto debt

You told them to stop contacting you, but they keep trying
Complaint: I ADVISED A FEMALE AGENT TO REMOVE A BUSINESS NUMBER BECAUSE THE NUMBER WAS NO LONGER ASSIGNED TO ME BACK IN XX/XX/XXXX. TODAY, XX/XX/XXXX A CALL WAS PLACED TO THE NUMBER THAT WAS TO BE REMOVED XXXX AND THE YOUNG LADY DISCLOSED WHERE SHE WAS CALLING FROM AND REFUSED TO TAKE THE CORRECT NUMBER TO CONTACT ME. I CONTACTED 5TH LOSS MITIGATION DEPARTMENT THE ONLY NUMBER I HAD READILY AVAILABLE ONLY TO EXPLAIN THE SITUATION TO BE HUNG UP. SPOKE TO COLLECTIONS TO REQUEST A SUPERVISOR ONLY TO BE HUNG UP AND TOLD THAT THEY DONT KNOW WHY THE AGENT CALLED THAT NUMBER WHEN IT WAS REMOVED AND CANT EXPLAIN WHY..
Company Response: Closed with explanation

Timely Response

2018-03-11

Fort Lauderdale, FL

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with monetary relief

Timely Response

2018-03-11

Glenview, IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-03-11

Cary, IL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with monetary relief

Timely Response

2018-03-09

Chicago, IL

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Company Response: Closed with non-monetary relief

Timely Response

2018-03-09

Boston, MA

Attempts to collect debt not owed

Debt collection: Auto debt

Debt was paid
Complaint: I purchased total loss protection for a used XXXX XXXX XX/XX/2012 through XXXX XXXX of XXXX. I was told when the car was totaled in an accident that I was over charged the value of the car and the GAP insurance would not cover XXXX dollars. I payed XXXX of this XXXX not knowing that the Gap insurance should have cover all of the Total loss of the vehicle. Fifth Third Bank was the lender I garunteed my loan through. They are sending me letters saying I owe them money. I have not called the number on the form because I do not want to communicat with them verbally. This claim is against Fifth Third Bank XXXX XXXX and XXXX XXXX of XXXX Massachusetts. Fifth Third Bank has admitted to 15 million settlement since they have allowed automobile dealers to charge higher interest rates to XXXX XXXX and XXXX borrowers than XXXX borrowers with similar loan qualification. Because the bank is admitting to wrong doing, why are they still requesting money from me?
Company Response: Closed with explanation

Timely Response

2018-03-08

Waunakee, WI

Problem when making payments

Payday loan, title loan, or personal loan: Installment loan

Company Response: Closed with explanation

Timely Response

2018-03-08

Wilson, CT

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with non-monetary relief

Timely Response

2018-03-08

Brighton, MI

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with explanation

Timely Response

2018-03-08

Boardman, OH

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: Closed with explanation

Timely Response

2018-03-08

Clearwater, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with non-monetary relief

Timely Response

2018-03-07

George School, PA

Struggling to pay your loan

Vehicle loan or lease: Loan

Lender trying to repossess or disable the vehicle
Company Response: Closed with explanation

Timely Response

2018-03-06

Ashville, OH

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Privacy issues
Complaint: XX/XX/2018 I was called by Fifth Third Bank alleging fraudulent activity on an account linked to my personal, private cell phone number. I returned the call to the bank and was advised by the fraud department that my phone number is indeed linked to an account ( not in my name, or held by me ) that exhibited signs of fraudulent activity. I advised the bank that the account and activity are unrelated to me, and that my phone number should not be listed or linked to any account with Fifth Third bank, since I do not maintain any account there. I was advised that this was not possible, " since I am not the account holder ''. I do not want my private phone number associated with Fifth Third bank or any account at the bank, since phone number information is commonly cross-linked to a great deal of personal and financial data within the financial services community. It is inappropriate and poor financial management for the bank to allow my phone number to be improperly linked to a known fraudulent account, when I am not in fact associated with that account or fraudulent activity. My concern is that my personal phone number will be improperly linked to accounts or activity that are not related to me. Despite requests to escalate my request to an agent empowered to remove my personal phone number, the bank was unwilling to escalate to resolve the problem. I would imagine that this could make a worthy class action suit if consumers have been harmed by the improper linking of their data to unrelated transactions, despite the consumer 's repeated attempts to get the bank to correct its records.
Company Response: Closed with explanation

Timely Response

2018-03-06

Frankfort, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-03-06

Washington, DC

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Complaint: Made an {$8800.00} cash payment to my Fifth Third Bank credit card on XX/XX/XXXX. Despite this payment being cash, a hold was placed on the account. I discovered this when attempting to use my card while on vacation in XXXX, Colorado. After discovering this, I spoke with a supervisor at Fifth Third 's customer service number who looked into the payment and removed the hold after discovering it was a cash payment. Days later, after attempting to use my card I discovered that a hold has been placed on my account again. I've called Fifth Third a half dozen times to get this hold removed and I've received excuses from the fraud the department that vary from they can't see what type of payment was made or that they can't release the hold due to policy. I don't understand ( 1 ) why the hold was placed on the payment in the first place, given that it was cash ( even if I have had payments returned in the past, they shouldn't be allowed place a hold on a cash payment given that there's no risk of the funds being returned or stopped ; or ( 2 ) why after the hold was lifted, they re-applied the hold.
Company Response: Closed with explanation

Timely Response

2018-03-06

Arsenal, PA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-03-06

Lansing, MI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with non-monetary relief

Timely Response

2018-03-05

Ft Lauderdale, FL

Trouble during payment process

Mortgage: FHA mortgage

Complaint: This confusion on 5/3rd Bank part began when I requested from 5/3rd bank to enter into their Forbearance Plan to postpone 3 monthly payments until the end of my Mortgage due to Hurricane Irma and Florida declaring it was in a State of Emergency. The mortgage payments that were going to be postponed were XX/XX/XXXX, and XX/XX/XXXX and XX/XX/XXXX. In XX/XX/XXXX I called 5/3rd Bank and declined the Forbearance Plan. During the months of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX I made separate Escrow payments by check. When I declined the plan I made a lump sum payment for the 3 above months for the Principal and Interest due. Because I had to stop my auto payment during the 3 months that I was entered into the Forbearance Plan I called 5/3rd bank and made an additional phone payment for XX/XX/XXXX Mortgage payment. As described in the documents listed below I have tried on many multiplication occasions to explain to 5/3rd Bank that I am current in my Mortgage payments, the bank states that I still owe the Mort. Payment for XX/XX/XXXX. On every occasion that I have called and spoken with a Customer Service Representative or a Mortgage Department representative I have been told by them that they see where I have sent in the funds for the Mortgage payments which total the amounts for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. They would state that they would submit a request to have these funds distributed correctly between the Principal and Interest and Escrow Departments and this would take 3 to 4 business days. On 12 different occasions I have called 5/3rd Bank and spoken to a representative or met with a bank manager ( see document below ). Each time I have been told the funds have been received and they would submit a request to have them distributed properly. This has never been done!!! I am now receiving phone calls from the 5/3rd collections department about being delinquent on my XX/XX/XXXX Mortgage payment which was made on XX/XX/XXXX. I have canceled checks and letter from 5/3rd bank for phone payments which total the amount due for the XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, & XX/XX/XXXX Mortgage payments. I can prove that all the funds for these 4 months have been sent into 5/3rd bank and they have acknowledged that they have received them. See list of payments made to bank. Payments Made to Bank for my Mortgage XX/XX/XXXX {$2000.00} ACH Debit/Auto Payment Mortgage Payment for XX/XX/XXXX XX/XX/XXXX {$660.00} Check # XXXX sent to bank Escrow Only for XX/XX/XXXX XX/XX/XXXX {$660.00} Check # XXXX sent to bank Escrow Only for XX/XX/XXXX XX/XX/XXXX {$660.00} Check # XXXX sent to bank Escrow Only for XX/XX/XXXX XX/XX/XXXX {$4000.00} Phoned payment to bank Mort. P & I only for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX {$2000.00} Phoned payment to bank Mortgage payment for XX/XX/XXXX {$10000.00} Total Payments made to bank for the previous 5 months Payment That were Due Bank for my Mortgage XX/XX/XXXX {$2000.00} Mortgage payment for XX/XX/XXXX XX/XX/XXXX {$2000.00} Mortgage payment for XX/XX/XXXX XX/XX/XXXX {$2000.00} Mortgage payment for XX/XX/XXXX XX/XX/XXXX {$2000.00} Mortgage payment for XX/XX/XXXX XX/XX/XXXX {$2000.00} Mortgage payment for XX/XX/XXXX {$10000.00} Total Mortgage payments due for previous 5 months
Company Response: Closed with explanation

Timely Response

2018-03-05

Green Oaks, IL

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2018-03-05

Houston, TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2018-03-04

Grosse Ile, MI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response