FIFTH THIRD FINANCIAL CORPORATION

2018-04-24

Perrysburg, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-04-24

Indianapolis, IN

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-04-23

Chicago, IL

Closing an account

Checking or savings account: Other banking product or service

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2018-04-23

Eagle Creek, IN

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2018-04-23

Chicago, IL

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with non-monetary relief

Timely Response

2018-04-23

Chicago, IL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2018-04-19

FL

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened to sue you for very old debt
Complaint: I received a voicemail from an unknown person claiming to be from " XXXX '' and attempting to deliver to me legal documents. I called the number back and requested that my number be removed from their list. They claimed they did not have a list and they worked with an attorney 's office. They asked me to verify my personal information and then told me they were suing me for a debt that I don't have any knowledge of, on behalf of an institution I had not had a relationship with in 16 years. The representative then told me " don't miss your court date '' and hung up. I believe a false claim to file a suit or to file a suit in bad faith to try to collect an account known to be beyond the statute of limitations ( if it was ever valid at all ) would be a violation of the FDCPA.
Company Response: Closed with explanation

Timely Response

2018-04-19

Manchester, CT

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with fees charged
Company Response: Closed with explanation

Timely Response

2018-04-19

Galena, OH

Fraud or scam

Money transfer, virtual currency, or money service: Traveler's check or cashier's check

Complaint: On XX/XX/XXXX Fifth Third issued a XXXX 's Check # XXXX for {$22000.00} and on XX/XX/XXXX it issued another one # XXXX for {$7000.00}. Both of these checks were purchased by me, XXXX XXXX, to pay a construction company to replace my deck. The checks were marked " Pay to the order of : XXXX XXXX XXXX ''. On XX/XX/XXXX and XX/XX/XXXX, a person named XXXX XXXX XXXX signed just his own name to each of the Cashier 's Check s and then photo-deposited them into his personal XXXX Bank account. XXXX accepted the deposits and sent the checks to Fifth Third for payment. Fifth Third, without validating that the endorsements were full and proper, paid over on the checks to XXXX. XXXX XXXX XXXX then withdrew the {$29000.00} from his personal account and left town. Fifth Third had a very high duty of care to make certain the checks were properly and fully endorsed by the named payee, and they failed to do so. They should not have accepted the checks from XXXX, endorsed as they were. Fifth Third 's negligence in accepting the obviously improperly-endorsed cashier 's checks ultimately allowed the money that was specifically payable to " XXXX XXXX XXXX '' to go elsewhere. Their failure to validate and enforce the proper endorsement has left me, the Fifth Third customer and the Remitter of the checks, exposed to a lawsuit by XXXX XXXX XXXX, who never received payment for their work. XXXX 's XXXX, by their nature, are designed to be a secure form of payment, but only if they are treated with diligence and proper attention. Fifth Third 's error has left me in a bad spot both legally and personally and I demand they make good on the two XXXX, and immediately issue payment of the {$29000.00} to XXXX XXXX XXXX. If I am sued, I will certainly join Fifth Third in that suit, I will have no choice. This issue is not going to go away until Fifth Third corrects its error.
Company Response: Closed with explanation

Timely Response

2018-04-19

OH

Getting a loan or lease

Vehicle loan or lease: Lease

Confusing or misleading advertising
Complaint: On Wednesday, XX/XX/XXXX, I applied for a loan to buy out the lease for my XX/XX/XXXX XXXX XXXX in a Fifth Third Branch on XXXX XXXX XXXX, XXXX, OH XXXX. The name of the banker was XXXX XXXX ( XXXX ). I brought in all of the paperwork from the original signing of the lease agreement ( which he made copies of ), and told him that I wanted to apply for a loan to purchase the car when the lease expired. I was very clear that I was in a lease, and the paperwork I brought in that I gave to XXXX XXXX specifically indicated a retail lease order. There was absolutely no confusion that I wanted to buy the car upon the expiration of the lease. My wife was also present during the meeting and can verify this information. In order to process the loan, XXXX asked me to complete a loan application along with a credit check. I was then told that underwriting would ask me for certain documents before I would be approved. XXXX sent an email that said I needed to provide a " bill of sale '' for the loan to be approved. When I called XXXX to request that information, they said that document couldn't be provided, but they would send documents to Fifth Third to process the lease buyout. On XX/XX/XXXX, I then went into a Fifth Third branch at XXXX XXXX XXXX, and spoke with the manager onsite for the fax number so that those documents could be sent. She then called underwriting, at which time she was told that Fifth Third does not sell loans for car leases. I called Fifth Third 's customer support number and talked with two additional individuals who all told me that they didn't sell lease buyouts. I submitted a credit application having been told that I was applying for a lease buy-out. This information I was told was false.
Company Response: Closed with non-monetary relief

Timely Response

2018-04-19

Dania Beach, FL

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation

Timely Response

2018-04-18

Paw Creek, NC

Managing an account

Checking or savings account: Other banking product or service

Banking errors
Company Response: Closed with monetary relief

Timely Response

2018-04-18

Brandenburg, KY

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Threatened to sue you for very old debt
Complaint: A woman called me from XXXX XXXX who said she was asked to contact me about an old debt from a bank for a credit card. They claimed to be a recovery agent and said if I did not arrange to pay right now then I would be sued for over {$3000.00} for a {$350.00} debt that they claimed was {$310.00} so first they were wrong about the amount owed. I asked them if I could have time to contact the original creditor and to investigate the information and they told me no, that this was a one time offer to settle the debt. They said they were seeking around {$950.00} but could probably settle for the original amount owed. Again red flags went up. Most debt collectors will settle for less than the original amount owed instead of three Times the original debt. They wanted to send me an agreement that I would insert credit card information over through email and I would make payments to them to pay off this debt that is owed and it would be removed from my credit report. They sent an email and it was from XXXX and it wanted me to include all of my information and credit card information. It listed their company name and address on the document. I then, feeling suspicious due to the nature of the call and threats made I contacted the original debtor ( the bank ) which gave me the information of the company that bought my account from them and who I now owe for the debt. I called the creditor and they then proceeded to tell me that they knew nothing of this company and they didnt work with them as a recovery agent. They advised me to not speak to them and to only pay my debt to them or a company they work with, but to always call them directly and if its not then they will give me information on who to contact to pay the debt. They offered me a settlement of half the original debt just under {$200.00} and told me Im able to go online and make other arrangements as well to pay it. I then contacted XXXX directly and asked them if this original debt was under any other collector aside from the original creditor or the creditor who the bank sold my account to and they said no. I also checked my credit report for all three credit reporting agencies and it was indeed only listed under the original creditor and the creditor company that bought the debt from them. I then called XXXX XXXX back and they laughed at me and told me the credit bureaus werent accurate and must not be updated. They also told me my creditor mustve sold it to them and still show I their system that it hadnt been sold yet, however this is a lie because the creditor was able to provide me with up to date and accurate information. They told me to be expecting a court date as they will proceed with legal action against me. This company is a scam and they are trying to obtain credit card information from people to steal money claiming to be collecting a debt by threatening a lawsuit of sum of money significantly larger amount then the original debt that they do not even have the correct information on.
Company Response: Closed with explanation

Timely Response

2018-04-17

Arnold, MO

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: I have recently obtained a copy of my credit bureau XXXX credit report. It showed an inquiry by your company that I did not authorize. This inquiry was sent to you by XXXX XXXX XXXX on XX/XX/2017. I have obtained a copy of the Credit Application from the dealership signed by me ( attached below ) and they do not authorize you by me to run my credit report.
Company Response: Closed with non-monetary relief

Timely Response

2018-04-17

New Port Richey, FL

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with explanation

Timely Response

2018-04-17

VA

Trouble during payment process

Mortgage: FHA mortgage

Complaint: My mortgage statement dated XX/XX/XXXX, in the transaction history, has 2 amounts paid in the amount of XXXX each. One amount was applied on XX/XX/XXXX as the XXXX payment, the other amount applied on XX/XX/XXXX to the principal balance. This is the second time I've sent conforming payment, after making the scheduled monthly payment where the amount is applied as a curtailment to the loan balance instead of a contractual monthly payment to advance the next payment due date on the loan. I called on XX/XX/XXXX and talked to XXXX in the customer service who placed me on hold presumably to send a task to have the payment application corrected. When I asked XXXX about what I could do on my end to prevent future errors of this nature ; he says nothing can be done, the system is automated and decides where the money will be applied. This is unacceptable given the fact the amount I sent was a CONFORMING PAYMENT AMOUNT and should have been identified as such and applied as the XX/XX/XXXX payment. The correction to my transaction history should reflect that XX/XX/XXXX payment was applied on XX/XX/XXXX and the account is next due for the XX/XX/XXXX payment. It's unacceptable that I send a the exact payment amount and it's not applied as a monthly payment. I do not want an apology - I would like the issue fixed correctly on my mortgage loan.
Company Response: Closed with non-monetary relief

Timely Response

2018-04-17

Louisville, KY

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: Even after the class action settlement, 5/3 bank is still participating in reordering of funds in order to maximize overdraft charges. On multiple separate occasions, I have been charged overdraft fees improperly! The two that I can recall occurring most recently are, XX/XX/XXXX, and XX/XX/XXXX. I have direct deposit from my employer going into my 5/3 account. According to the representatives that I spoke with, in both scenarios, my direct deposits were pending at XXXX. At the same day and time, charges began to pend on my account. Instead of releasing my direct deposit, 5/3 has continuously delayed this in an effort to charge overdraft fees.
Company Response: Closed with explanation

Timely Response

2018-04-16

Warrenton, VA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: When my mortgage loan was taken over by the new servicing bank ( Fifth Third Bank ), I immediately signed up for electronic notifications via e-mail for new statements. That was XX/XX/XXXX and since then, I have never received an e-mail, text, or phone app notification when my statements were ready for viewing. I've repeatedly reached out to the company for resolution but have yet to be provided with any. Furthermore, the statements are generated on a random cycle without change to the payment due date. This leads to an unreasonably short window of time to make the payment for the amount listed on the statement. Below is a history of statements. - Statement generated onlineXX/XX/XXXX for a payment due date of XX/XX/XXXX - Statement generated online XX/XX/XXXX for a payment due date ofXX/XX/XXXX - Statement generated onlineXX/XX/XXXX for a payment due date of XX/XX/XXXX - Statement generated online XX/XX/XXXX for a payment due date of XX/XX/XXXX - Statement generated online XX/XX/XXXXfor a payment due date of XX/XX/XXXX - Statement generated online XX/XX/XXXX for a payment due date of XX/XX/XXXX - Statement generated online XX/XX/XXXX for a payment due date of XX/XX/XXXX- Statement generated online XX/XX/XXXX for a payment due date of XX/XX/XXXX. - Statement note yet generated for a payment due date of XX/XX/XXXX.
Company Response: Closed with explanation

Timely Response

2018-04-16

Toledo, OH

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2018-04-13

Frankfort, IL

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-04-13

Hinsdale, IL

Managing an account

Checking or savings account: Checking account

Problem accessing account
Complaint: This problem concerns Regulation E and disclosure requirements regarding electronic debit and credit transactions. My bank is Fifth Third Bank. The account at Fifth Third was previously handled by XXXX XXXX and other institutions. As part of my regular account transaction activity, I receive Social Security deposits, transfers from another financial institution, dividend payments, and make EFT payments for natural gas, health insurance, life insurance, etc. As part of my account package, I received monthly paper statements via postal mail through XX/XX/XXXX. In XX/XX/XXXX and XX/XX/XXXX, I did not receive mailed paper statements. Further inquiry into the situation found that I was set up for paperless statements, something that I never authorized. At the time of this " missing statement '' inquiry, I was also informed that the bank would charge {$3.00} per month for paper statements. I never received prior disclosure that the bank was going paperless. I am an senior citizen and do not want online banking and do not have a smart phone. I thought it was my right under Reg E to be notified about electronic funds transactions within 30 days of occurrence. I also thought that I am to be notified regarding changes in account practices by a bank if they choose to charge for basic services. I typically maintain a {$1500.00} balance in my account and have a loan at the bank that is paid monthly to avoid additional checking account fees. Please let me know how this bank was able to make unauthorized changes to my account, stop notifying me of the electronic debits and credits, and create a new service charge routine from what was not previously in place without notifying me. I am very comfortable with the local branch management and believe that these problems originate from corporate office decisions.
Company Response: Closed with explanation

Timely Response

2018-04-12

Wesley Chapel, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: my mortgage company miscalculated my escrow account for XXXX. That in turn increased my mortgage payment a great deal for this year. They tell me that it was because my escrow is calculated in XXXX and since my home owners insurance was not due untilXX/XX/. They told me RESPA does not allow for payments to be taken out if the payment is not due with in 12 months. I attempted to look up the RESPA laws.I did find that in section 1024.17 (c)(9) explains that if a bill is due more than 12 months away that the escrow payment should be calculated according to how many months away the payment is due. So Im my case the insurance should have been calculated for 14 months. I asked them to explain it to me but all they did was send the same letter that says payments can not be taken out for more than 12 months. I want the law that supports their claim.
Company Response: Closed with explanation

Timely Response

2018-04-12

Lancaster, NY

Struggling to pay your loan

Vehicle loan or lease: Loan

Lender trying to repossess or disable the vehicle
Company Response: Closed with explanation

Timely Response

2018-04-12

Detroit, MI

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-04-11

Baxter Estates, NY

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Closed with explanation

Timely Response