FIFTH THIRD FINANCIAL CORPORATION
Consumer Complaints
There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 5
2019-10-22
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Closed with explanation
2019-10-22
Sm, KS
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-22
Bartlett, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-21
IN
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Closed with explanation
2019-10-21
Holland, MI
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with explanation
2019-10-21
Lexington, NC
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Closed with explanation
2019-10-19
Newnan, GA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Closed with non-monetary relief
2019-10-19
Brandon, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-10-19
Brandon, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-10-18
Federal Way, WA
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-18
Concord, NC
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-10-18
Hinsdale, IL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-10-18
San Carlos, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-10-18
Lewisville, TX
Struggling to pay your loan
Vehicle loan or lease: Loan
Lender trying to repossess or disable the vehicle
Company Response: Closed with explanation
2019-10-17
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-10-17
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Closed with monetary relief
2019-10-17
Taft, OH
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Closed with explanation
2019-10-16
Matthews, NC
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Funds not handled or disbursed as instructed
Company Response: Closed with explanation
2019-10-16
Spring Hill, FL
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem with paying off the loan
Complaint: I received a loan on a XXXX XXXX in XX/XX/XXXX. I never missed a single payment on the vehicle until XX/XX/XXXX, which was the very last payment due on the loan. We have moved three times in the last couple of years. I'm not sure if they ever tried to send us anything, but we never received it if they did. I went into the local Fifth Third Bank, because I could not find my payment book. That's when I was notified that I was making my last payment, when in reality I had one payment left after that ( the missed payment ). We received an email from XXXX XXXX about the missed payment, and I paid it immediately. It still negatively impacted my credit score by 60 points due to one misinformed missed payment after years of paying on time.
Company Response: Closed with explanation
2019-10-16
Huntington, WV
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with non-monetary relief
2019-10-15
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-10-15
CA
Problem with the payoff process at the end of the loan
Payday loan, title loan, or personal loan: Title loan
Complaint: In XX/XX/XXXX, I was XXXX and needed my first car for work. I found a solid used vehicle on XXXX and because we are in rural XXXX California, went to a dealership in Oregon to purchase the vehicle. My mother co-signed on the loan as I did not have credit at the time.
Time passed, and I have no complaints about 5/3 Bank during the time the loan was open. I made every single 72 month loan payment on time. I relocated in XX/XX/XXXX back to the original address on the loan. Before making the final payment in XX/XX/XXXX, I called 5/3 Bank and confirmed the mailing address ( my new address ) and confirmed the payoff amount. I asked if there is anything at all that we need to do to complete the end-of-loan process. I was told there was nothing further to do but wait for the title in the mail.
XX/XX/XXXX - No sign of the vehicle title. I had my mail forwarded from my prior address and I did not have any missing mail to my knowledge. 5/3 states the title was mailed but provides a " release of lien '' to take to the DMV. I take the release of lien document to the DMV in California and I am told the vehicle was never issued a title in California and I will need to obtain a title from the lender. I contact the lender again and request a title as the first title was never received.
XX/XX/XXXX - The title does not arrive. Instead, we receive a second " release of lien '' document. I call 5/3 Bank again and explain the issue with this document at the Cailfornia DMV. They state we have to go to Oregon DMV. My mom drives to Oregon and goes to the Oregon DMV. They want {$93.00} for a duplicate title, and they also need the Oregon license plate of the vehice. Since the vehicle was purchased at an Oregon dealership, we never had the Oregon license plate number. Even if we were willing to pay for a document that should have been furnished by the lender, we could not obtain the title in Oregon without the license plate information. I was reassured by a representative that 5/3 bank would order a duplicate title and that I could expect it to arrive in 2-3 weeks.
XX/XX/XXXX - No title. My mom spends an hour on the phone with 5/3 Bank, getting a different answer from every representative. I call, and I also get different answers. " Well, the address was changed so we sent the title to the prior address '' " The title was never issued, you have to go to the Oregon DMV '' " The title was sent electronically to the California DMV. '' Now, 5/3 has involved a third party! We have been instructed to contact " XXXX. '' My mom contacted the third party on XX/XX/XXXX and they did not have any answers for her because it is a " bank issue. '' Yesterday, I contacted 5/3 Bank and was told to contact XXXX XXXX XXXX.
Today, XX/XX/XXXX, I contacted XXXX XXXX XXXX ( which is on eastern time and is a time inconvenience for those of us on the west coast ) and I was on the call for 20 minutes before they dropped me on a transferred line to 5/3 bank. Finally, 45 minutes later, I spoke with a supervisor at 5/3 who told me the case regarding our title had been open since XX/XX/XXXX and they can confirm they " ordered '' the title TODAY. TODAY - almost 90 days after I initially contacted them in XXXX to find out why we had not received the title. I am concerned that they have not actually ordered the title as I have heard this promise from them before. We are trapped in their failure to simply order and deliver a title.
Company Response: Closed with explanation
2019-10-14
Haskins, OH
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: I have financial troubles for my business. I took out several XXXX XXXX XXXX XXXX to help, these lenders were to take daily ACH withdraws towards payment. I had to temporarily close my office, 5 weeks, in XX/XX/XXXX. My accounts receivables were not enough to cover loans, so I informed the XXXX 's and asked for help. They offered little.
I contacted my bank to ask for help, I wanted to get their help in stopping the ACH withdraws ; I knew if they went past my balance, I would be charged overdraft fees. The bank said they could not stop the ACH debits, only close the account, once it was a positive balance. I had been in contact trying to get the XXXX 's to back off a little but the OD charges kept piling up.
I discovered your website and read the information that stated the bank COULD have stopped the ACH withdraws. I immediately emailed the bank, who danced around the issue offering to " consider '' helping once my balance was positive.
Currently, my account balance is XXXX, of that {$3500.00} is in OVERDRAFT CHARGES!! I have asked them to remove those charges and I can then make arrangements to get the account to a {$0.00} balance so the account can be closed and I can cease doing business with them. Basically, get out of their hair! They said once I get the balance at a XXXX, they will discuss the OD charges. Seems to me they want me to XXXX out the account, then tell me tough stuff.
My attorney says I have a potential claim against them since they have potentially violated certain banking laws. This is causing me tremendous stress, which adds significantly to the stress I already have concerning other financial issues. I need help, fast!
Company Response: Closed with monetary relief
2019-10-13
Louisville, KY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Corporate delay of its mortgage remedy has resulted in loss of prime season sale, mounting court cost, legal fees, emotional, physical and financial distress. Why the inaction? Is it justifiable? Is it appropriate? Is it right? Is it fair?
XXXX Circuit Court, Family XXXX XXXX, Order No. XXXX XX/XX/XXXX, specifies the subject property shall be assumed by my ex-spouse and to indemnify and hold me harmless. Fifth Third ( The Bank ) was promptly provided a copy of The Order, ex-spouses contact, tenant contact and a copy of the two-year lease. After failure to pay the XX/XX/XXXX XX/XX/XXXX mortgage payments, The Judge ruled XX/XX/XXXX for ex-spouse to bring the mortgage current, and for tenant to pay rent to me ( mortgage solely in my name ; title transferred to ex-spouse to facilitate refinance ). XX/XX/XXXX, rent received/forwarded to The Bank, but returned requiring XX/XX/XXXX XX/XX/XXXX payments.
XX/XX/XXXX, Complaint 18- was filed against me by The Bank. The Answer and Counterclaim was promptly filed ( attachment ). Now what? The prolonged inaction has resulted in : Loss of real estate prime time sale Spring and Summer XXXX.
Loss of real estate prime time sale Spring and Summer XXXX.
Adequate maintenance and preservation decisions are on hold due to an absentee owner, pending resolution/sale of property.
Subject property is the former residence of a KY Representative. A chapter in her book was dedicated to her beloved home. Several have expressed desire to acquire property, but The Banks inaction has resulted in failed opportunities. This seems to represent an unfair business practice, which has resulted in XXXX XXXX and detrimental personal loss : Credit score has decreased. If property were sold @ 12 months after initial default, then credit score would have rapidly been repaired by today ( all other credit activity paid as agreed ).
Even The Bank has reduced my revolving credit limit {$5200.00} due to the mortgage delinquency.
Auto insurance premium has increased due to lower credit score.
Court costs, legal fees, late fees, inspection fees, etc. have continued to mount ( attachment ).
Daily calls from The Bank Collectors to my cellular and home telephone ( weekdays ) although The Bank is keenly aware of the pending action.
XXXX hospitalization due to stress.
Through counsel, I recently inquired why the foreclosure sale had not occurred. Response, the attached Agreed Judgement and Order of Sale, which includes interest on the principal balance from XX/XX/XXXX until date of judgement, costs and fees of this action ( It would not be prudent to agree to blank interest, costs and fees ). Besides, The Judge ruled I should be indemnified and held harmless.
According to The Banks XX/XX/XXXX statement, the mortgage is 716 days delinquent. Will another 716 days occur before The Bank acts? What can The Regulators do to expedite sale, stop The Bank fees, limit my need for counsel and emotional distress.
Company Response: Closed with explanation
2019-10-11
Bronx, NY
Written notification about debt
Debt collection: Auto debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation