FIFTH THIRD FINANCIAL CORPORATION

2015-03-31

Stilesville, IN

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-03-30

Liberty Township, OH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-03-30

Brentwood, TN

Credit card protection / Debt protection

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-30

Wecota, SD

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-30

Pinellas Park, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Since XX/XX/XXXX, despite making my mortgage payment, in the same manner and for the same amount ( {$2300.00} ) as I had for the previous 10 months, our mortgage provider Fifth Third Bank has incorrectly processed payments. This problem has now occurred in XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), XXXX and XXXX ( XX/XX/XXXX ). Each month the payment processing error is different and the problem has persisted, despite my filing XXXX complaints with the XXXX, monthly calls to Fifth Third bank Customer Service and several interactions with Fifth Third Bank 's Office of the President. I CAN NOT understand or fathom, how the bank processed these payments correctly 10 consecutive months in a row ( {$900.00} mortgage payment and {$1400.00} additional on the principal of the loan ) and suddenly not only ca n't process the payment correctly, but worse can not explain all of the errors. I have also filed a formal complaint with the Fifth Third Ethics and Compliance line on Monday XXXX XXXX, 2015 and have not even had the courtesy of a follow-up call. I find this practice unethical and likely to be occurring to other consumers who may not even be aware. I was provided this channel to file the complaint after reaching out to " XXXX On Your Side '' television investigative reporting, here in the XXXX, XXXX, FL area. I am hoping you can help, as the stress of dealing with these ongoing payment processing errors is now taking a toll on my emotional health and well being. I find this bank despicable. I have prepared and will be sending formal written complaints to the CEO of this bank and the Senior VP, whose name was on a form letter I received in XXXX, following a call from the Fifth Third Bank 's collection department on XX/XX/XXXX, informing me I had not made my XXXX XXXX payment, when in fact Fifth Third Bank had processed my check on XX/XX/XXXX, informing each of the persistent, frustrating and insulting treatment I have been receiving month after month.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-30

Buck, PA

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I had an account with fifth third bank that I had not used in over a year. There was a single deduction still being made from the account that I was unaware of. I was notified by an automated phone call that there was a problem with my account which prompted me to call the bank. Upon making this call I learned that there was an over draft ; informing me that the account -- that I thought was inactive -- was actually still being debited. I asked the individual how I could bring the account current ; the option of just paying the debt via a credit card ( which I later found out would have been an option ) was not offered. He offered no solution other than for the company to whom the payment was made to refund the money to the bank. I have never received any mailings regarding the account being delinquent or overdrawn from XXXX bank. I did, however, receive a mailing from XXXX XXXX collections agency to my correct and current address which they stated was obtained from fifth third bank. I am curious as to why the bank did not send me any notification of the accounts status or its pending transfer to a collections agency. I have subsequently paid off this debt in full to the collections agency but am unhappy that a customer of any bank could be sent to collections without proper notification ; particularly after I had reached out to them to correct the problem. It is also interesting that the collections agency actually obtained my address from XXXX bank per their employee ( name and employee number in my possession ). And, to boot, the account could have simply been brought current and closed over the phone avoiding all of the hassles and headaches thus far.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-03-26

Venus, PA

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-03-26

Mboro, TN

Transaction issue

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-03-26

TN

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I submitted a request for loss mitigation options on XXXX/XXXX/XX/XX/2015 My authorized 3rd party left several messages for follow up to confirm documents received and the authorized agent XXXX XXXX would not return calls. Finally when he was reached on XXXX/XXXX/XX/XX/2015 on a recorded line he stated that they refused to review the documents because it was received XXXX days prior to a sale date. He refused to send anything in writing stating this. Please help. I was never notified of the last day for loss mitigation options in writing nor verbal. PLEASE HELP!
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-03-24

Naples, FL

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-24

Taft, OH

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-03-24

Nashville, TN

Making/receiving payments, sending money

Bank account or service: Checking account

Complaint: I contacted Fifth Third Bank XXXX/XXXX/2015 via XXXX regarding the status of my checking account due to Decline of a payment for XXXX on XXXX/XXXX/15 by the bank. As of XXXX/XXXX/15 I had over {$4400.00} in my checking account and it has disappeard. I am alleging it is a scam because the personnel at the bank through an outside party back in XXXX XXXX stole $ 8K from my checking account and never replaced it even though I have XXXX times a month called, sent letters and personally gone to the bank XXXX TN the have yet cooperated with me and when asked for the fraud dept to discuss this issue they gave me the wrong phone no which had been disconnected.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-03-23

Palos Park, IL

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-03-23

Columbus, OH

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-03-23

Delaware, OH

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-22

MA

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Re Fifth Third Bank of XXXX, XXXX ( and corporate office in Ohio XXXX XXXX of my XXXX credit reports falsely reported I had a credit card account at Fifth Third Bank ; I never had any account at that bank. XXXX of the credit reports deleted it after I disputed it ; the other one would not delete it. When I tried to resolve this issue with the bank, I was shocked they told me yes, I am in their computer as I have had a credit card with them for three months. I asked them : " Do you issue credit cards from your bank to unemployed people? Because I was unemployed on such dates so how would I get a credit card from your bank? '' They said no, they do n't issue credit cards to unemployed people, so they will investigate. Then they sent me a letter and a package full of fraud. The letter attached dated XXXX XXXX, XXXX falsely claims I had : a ) a credit card from XXXX XXXX to XXXX XXXX, and b ) a savings account those same dates ; and c ) falsely claims a checking account from XXXX XXXX to XXXX XXXX, originally opened at " XXXX XXXX XXXX XXXX XXXX '' later acquired by Fifth Third. I have never even heard of that bank, and I do not keep my money in banks, but in credit unions. So all this information in their letter to me is false. The letter goes on to state : " the Bank does NOT have the signed application on file for the credit card account or the signature cards for the checking and savings account. '' Well, if you do n't have my signature on ANY of these accounts, and I am telling you I never had any of these accounts, then : you do not have any such accounts for me. ( But, XXXX credit reporting agency " accepts '' that nothing with my signature on file at a bank somehow evidences a credit card account, and so keeps reporting falsely I had a XXXX XXXX credit card. ) To my shock, the package this letter came in had a stack of documents allegedly from these non-existent accounts. According to these statements I have never seen before, I had a " XXXX XXXX '' account, a " Money Markey '' account, a " XXXX '' and a " XXXX '' account. I have never heard of any of these accounts. XXXX of the pages sent to me were " Intentionally Left Blank. '' Other pages were bank rules. On the bogus statement pages it appears someone lifted some charges from a credit union credit card account I had, and then, added some new charges not actually relating to me at all. These bizarro charges include the following : 1 ) " XXXX '' - Is someone claiming I filed an application to a university in XXXX? Because I do n't recall doing that. 2 ) " XXXX '' - What is this? A {$100.00} charge for something international? What? 3 ) " XXXX '' - What is this {$310.00} amount for this XXXX in XXXX, XXXX founded by XXXX? I do not know. 4 ) What are all these online transfers? 5 ) Where is " XXXX XXXX '' location as a Banking Center? And more fraud. I have attached the letter and highlighted the above examples of bizarro charges. The letter ends by saying I should now contact the Bank 's " Dispute Department. '' Why? I already told the Bank I never had any accounts with them. I already told them having my name in their computer is fraud as I never had any accounts with them. They already admitted they do not even have my signature on file for any of this fraud. And half the pages they sent to me in this package are " intentionally left blank. '' It seems to me like someone is trying hard to set me up to falsely accuse me of some type of crime, and these fake documents from Fifth Third Bank will somehow be used as evidence against me in a bogus criminal complaint alleging I do not know what. My mother had several accounts at Fifth Third. I did not. My mom has often wondered what happened to {$20000.00} she was supposed to receive from a lawsuit settlement on XXXX XXXX as they claim it was deposited into : Fifth Third.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-03-22

OR

Application, originator, mortgage broker

Mortgage: VA mortgage

Complaint: I utilized your agency to file a complaint against Fifth Third Bank. ( case # XXXX ). This problem my dealings with a home loan through this bank. I finally resolved the issue by going to another bank ( XXXX Bank ). to take over the original loan. I am a veteran so recently I have been exploring the possibility of utilizing my XXXX ). I started this process thru XXXX XXXX. According to the XXXX XXXX representative, XXXX XXXX, ( ph # ( XXXX ) XXXX ) with whom I am making this loan application, stated that until recent date the credit report from Fifth Third bank did not contain any negative information about my credit history.. All of sudden XXXX XXXX is sent this fictionalized account of my relationship with Fifth Third Bank! According to XXXX XXXX, this document was sent in an underhanded manner in order to sabotage my XXXX application with XXXX XXXX. This unethical bank ( Fifth third ) is attempting to deny my rights as a veteran to obtain a home loan in retribution to my contacting your agency!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-03-22

Gr, MI

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: I receive at a minimum XXXX phone calls a day from them. They never leave a message.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-03-19

Allison Park, PA

Managing the loan or lease

Consumer Loan: Installment loan

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-19

Gr, MI

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-19

Westfield Ctr, OH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-03-18

Keeneyville, IL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-18

Long Beach, IN

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-17

Lithonia, GA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-17

Clarkston, MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response