FIFTH THIRD FINANCIAL CORPORATION

2015-07-18

Lk Buena Vis, FL

Problems when you are unable to pay

Consumer Loan: Vehicle lease

Complaint: Fifth Third XXXX is reporting a duplicate account. This is forcing my credit score to be lowered for as they are illegal reporting the same account twice. I have disputed from credit report. I have contacted reporting agencies. This continues to report illegally.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-07-18

Euclid, OH

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: In XX/XX/XXXX, I entered into an agreement for a FHA loan to purchase XXXX XXXX, XXXX, OH XXXX. My monthly payments were suppose to be {$420.00} per month but were raised to {$790.00} per month. I paid this amount for approximately 43 months when my employer downsized. In XX/XX/XXXX, Fifth Third Bank began foreclosure against me without following the regulation at XXXX CFR XXXX. While I can not make the {$790.00} payment, I 've tried in vain to include XXXX XXXX income as a part of my household and restart the mortgage. Fifth Third has refused to help me.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-18

Lk Buena Vis, FL

Managing the loan or lease

Consumer Loan: Vehicle lease

Complaint: FIFTH THIRD BANK-XXXX. XXXX XXXX XXXX MD XXXX, OH-XXXX ( XXXX ) XXXXItems was removed during successful dispute. Fifth third then put back on credit report and duplicated the account. Now shows two accounts. This is preventing me from obtaining loans
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-07-17

Wonder Lake, IL

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-17

Dayton, OH

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: i went in to locate 53rd bank XXXX XXXX XXXX XXXX XXXX, OH XXXX wanting a explanation on why in being charge overdraft fee, they no explanation on what chagers cause the overdraft and why i being charged {$74.00} in fees when the fee should be {$37.00}, spoke with branch manger and she talked on me like i dont keep any record on my account, ask to close my account and was told i could not close my account
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-16

Cincinnati, OH

Other

Mortgage: Other mortgage

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-07-15

Holy Cross, IA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-14

Cleveland, OH

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-07-14

Conroe, TX

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-14

Burns Harbor, IN

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-07-13

Loganville, GA

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-13

Garland, TX

Credit determination

Credit card:

Company Response: Closed with non-monetary relief

Disputed: Yes Timely Response

2015-07-13

Palmyra, MI

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-13

Columbus, OH

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-13

Warne, NC

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-13

Raiford, FL

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-13

Toledo, OH

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2015-07-13

KY

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: I have a construction loan through XXXX. The XX/XX/XXXX ( XX/XX/XXXX ) I began the process of converting it into a 30 year mortgage with 5/3 Bank. I was given a rate of 3.875 and closing costs of {$2000.00}. I was told on XX/XX/XXXX that because we had financed the home ourselves and not purchased it from someone or from a contractor that the loan would not be considered a " new purchase '' but would be considered a " refinance ''. I got very concerned and sent an email out to the lady that had been handling the loan thus far, XXXX XXXX of 5/3 Bank and asked her to let me know if this would affect my rate at all. XXXX XXXX is Vice President of 5/3 XXXX branch. On XX/XX/XXXX I received an email from XXXX XXXX stating my rate would in fact remain at 3.875. I told her to go ahead with the loan process and the appraisal. I began receiving calls from a mortgage processor, XXXX XXXX, from 5/3 Bank on XX/XX/XXXX. I received a Mortgage Pricing Agreement from her via email that same day stating the terms of the loan with a rate of 3.875 and was told that as of that day our loan had a " locked in rate '' of 3.875 and the closing costs were {$2000.00}. I told XXXX I was getting very concerned about how long this process was taking because we had gotten the certificate of occupancy XX/XX/XXXX and had been moved in since then. We wanted to close ASAP on the loan. She said it should n't be too much longer that it was all in process and they were waiting on the appraisal. The appraisal was done XX/XX/XXXX. XXXX told me it would be back on Monday, XX/XX/XXXX. It finally came back and I received an email from XXXX on XX/XX/XXXX telling me what it appraised at. The home appraised at {$280000.00}. We were told we could borrow 80 % of the appraised value which would put us at {$220000.00}. We were only asking for {$200000.00}. I called XXXX and told her that to finish the yard was going to cost {$6000.00} and the closing costs were {$2000.00} and I would like to add both of those into the loan making the loan total {$200000.00} even. She said it would be no problem because we had not yet reached 80 % of the appraised value. On XX/XX/XXXX I received an email titled Truth in Lending Disclosure Statement in which the details of the loan were spelled out. Again, it listed my interest rate at 3.875 but it still had the borrowed amount listed as {$200000.00}. I emailed XXXX on XX/XX/XXXX and told her to call me ASAP because I did n't want wrong numbers being plugged in to my loan paperwork to cause even further hold up in our closing process. She replied that she was out and asked if it was ok to call me on Saturday morning. XXXX called on XX/XX/XXXX to discuss the loan. She said she wanted to go over my " payment amount ''. When she quoted me what my payment was going to be I knew something was n't right. I questioned what she had my rate as. She told me that my rate had changed to 4.25 % Never once did she volunteer the information until I asked. When I asked why she said it changed when the loan was changed from a purchase to a refinance. I told her I had it in writing that it was 3.875 % as a refinance. She then said well then it is because we had a cash out amount. I told her our original loan amount was {$230000.00} and we had only hit {$200000.00} so that was not the case either. She then told me it was because the appraisal came back lower. I told her we had not even hit 80 % of our appraised value then she tells me that on certain types of refinances they can only loan 75 % of the appraised value. 75 % puts us at wanting to borrow {$210000.00} which we were n't. I told her to just forget it, that we would take the loss of the {$6000.00} and pay it out of our personal acct and we would pay the closing costs too so to go back to the original loan amt of {$200000.00} so that the terms would go back to 3.875. She said they could n't do that, that the terms had changed. What terms? We had a LOCKED IN RATE of 3.875.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-07-13

Charlotte, NC

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-13

Canton, OH

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Fifth Third did not apply the funds properly to my house payments and {$5400.00} came up missing on XX/XX/XXXX i applied for the save the dream hardest hit funds to save my house and was accepted. XX/XX/XXXX save the dream payed a lump sum payment to fifth third bank then monthly payments till XX/XX/XXXX this i was told would pay me up to date with fifth third bank. that was not true fifth third bank did not pay all my escrow from all the money they received from save the dream funds and now fifth third bank tells me i have to pay for the missing Money of {$5400.00} lump sum or my house payment will increase {$630.00} for 12 months over top my regular house payments of {$1000.00} always included escrow increase to {$1600.00} for 12 months fifth third bank also told me 30 day before i had to start paying my house payments again i could apply for a loan modification to help me stay in my home once again not true XXXX XXXX office from fifth third bank called me wanting me to back out of the modification i told them no i was told that my house payment was going up {$630.00} more a month and he could not explain were the {$5400.00} disappeared at fifth third bank and sense they raised my payment from {$1000.00} to {$1600.00} i was told that he appreciated the over {$30000.00} that was paid to keep my home i was told if i could not afford the {$630.00} increase to get out of the home wanted to throw my family out on to the street XXXX scamming poor people and the state of Ohio by getting large sums of money pocketing some of the money then raising there house payment much higher and then throwing them out of there home with little or no intent to keep people in there homes. ( even though XXXX got there last pay XX/XX/XXXX my math i am paid up till XX/XX/XXXX?????
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-13

South Florida, FL

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I opened an account with 53rd bank and I made a {$100.00} deposit into that account,2 days later they closed the account, they never sent me my money back and they reported my name XXXX saying I still owed them money.But I did not make one single transaction in this account!!!
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-12

Davidson, NC

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-11

Detroit, MI

Unauthorized transactions/trans. issues

Prepaid card: ID prepaid card

Complaint: There was a double charge of approx.. {$74.00}. Talk with XXXX reps..XXXX rep told me it tooK 8 days for processing ... normally it 's instant..XXXX rep told me there was a system problem ... supervisor would be calling me in 24 hrs ... no call..talked with sup-XXXX..told me I would n't be getting my money. back.help me please.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-10

Elmwood Park, IL

Billing statement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-10

FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My mortgage lender, Fifth Third Bank, has placed my home in foreclosure due to a force placed escrow in the amount on approximately {$1300.00} which I had no knowledge of. I was making my payments monthly to Fifty Third Bank and they were not applying my payments to my account. They served the tenants that are currently renting my home with foreclosure papers. i found out about this situation when my tenants notified my property manager that they were served. Fifth Third Bank should not have served an individual other than who they were supposed to serve. Upon inquiring about this situation with Fifth Third Bank, I was informed that My home was in foreclosure. When I asked why it was in foreclosure, since I had made my payments monthly. They said they sent me a check each month because they considered my payments partial payments because they did not include the escrow. I had no knowledge of the checks they sent or the escrow.after going over information, I realized, I had not received their correspondence because they had not included the correct apartment number. Now Fifth Third Bank says I am past due and in foreclosure status. To my knowledge I was not past due. They just did not apply my payments. They created this foreclosure by their tactics. This is a huge misunderstanding and I feel it should be reversed because this foreclosure status is due to an escrow I had no knowledge of and tenants should not have been served with foreclosure notice. I requested a meeting with Fifth Third Bank to discuss this in hopes to reverse this. They stated that they will email me to set up a meeting but have not done so. It has been 36 hours since my request to speak to the proper department to address this. I also asked for an address to make contact via mail so I can have written records and they said they could set up a meeting but did not grant me the meeting or mailing information I requested.
Company Response: Closed with explanation

Disputed: No Timely Response