FIFTH THIRD FINANCIAL CORPORATION

2016-08-04

Marietta, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-04

Saint Paul, MN

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-04

NC

Deposits and withdrawals

Bank account or service: Cashing a check without an account

Complaint: Bank in XXXX County NC, my mom cashed a check in drive thru. She went straight home counted her money and she was short {$200.00}. She went back they said she probably lost because she 's an elderly lady. Possibly said her grandson took it. I called the next day and the lady was real smart mouth with me and again accused my mom of mishandling her money. I asked if there were camera 's in drive thru and she said no. They claim the young man did n't keep the money but who 's to say when you do n't have cameras in that area. To me that tells them no ones wwatching. Now no proof. This is a bank handling people 's money. There should be camera 's in drive thru. She or any of my family will ever use your bank and they were not professional about it.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-03

Bethany, OH

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-03

Devon, KY

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-03

Louisville, KY

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I purchased a money order from USPS the money order how ever got lost in the mail I purchased tracking of the money order also to prove to the bank that it was not cashed the bank denied my claim and since has put my account in a negative balance and is reoccurring overdraft fees and since I get my check direct deposited they are going to take my whole check come Friday. This is absurd I have rent to pay once again as in result this is not my fault.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-08-03

Mason, OH

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-02

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-08-02

Ocklawaha, FL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-08-02

Akron, OH

APR or interest rate

Credit card:

Complaint: I have a credit card for our business with 5/3rd Bank out of XXXX, OH. I have had this card for over 10 years and in the past had done all of my business with 5/3rd until the 2008 housing crisis. At that time, I was trying to get another mortgage and a Senior VP at 5/3rd lied to me during those negotiation and was eventually fired for mistreating me. I then took all of my corporate business to XXXX Bank in XXXX, with the exception of this XXXX credit card. I have an excellent credit rating and I have paid on time for years. However, a month ago, I did not get my statement in the mail and before I realized that I had not paid it, my payment was 10 days late. The next month, I found that they had raised my interest rate from 9.24 % to 29.99 % just for being 10 days late. That is a penalty of {$220.00} per month! They have now informed me that this penalty will be in place for six months! Meaning that they are going to penalize me {$1300.00} for being 10 days late on XXXX payment. Clearly this is predatory. Certainly, they are trying to drive my business away. I have no problem with that, I just have a huge problem with how they are doing it. That is a lot of money for any small businesses and many would not be able to take their business elsewhere. This simply is wrong and I ask the CFPB to investigate this practice at 5/3rd Bank to see how wide spread this predatory practice is and how many businesses have been affected. Then I ask that you take action to get them to repay me and the other business victims for the money that they have literally stolen from us.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-31

Etna, OH

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-28

Shelby Township, MI

Deposits and withdrawals

Bank account or service: Cashing a check without an account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-28

IN

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: On XX/XX/2016 we received a notice from the county Auditors office that our property taxes were delinquent and would be advertised in the local newspaper on XXXX XXXX, 2016 and would be turned over for sheriff sale if the taxes were not paid by XXXX XXXX, 2016. Our mortgage was facilitated through Fifth Third bank on a USDA mortgage loan. Because our loan to value ratio was greater than XXXX % we are required to escrow our mortgage insurance and property taxes. The parcels of land as well as the dwelling are all clearly stated on the Deed that was provided to us by Fifth Third Bank, as well as each parcel of land and their tax rates on the Escrow Account disclosure statement they provided us. The statement from the Auditors office claims that XXXX parcels of land had no taxes paid on them since the start of the mortgage, Fifth Third has only been paying property taxes on the parcel of land which the dwelling resides as well as the dwelling. The disclosure statement shows the taxes in question to be paid into escrow are {$11.00}, {$34.00}, and {$33.00}, the tax being paid out of escrow not in question is for {$860.00} which includes the family dwelling as well as the parcel of land it sits on. We have total XXXX tax statements which were all initially submitted by the seller to Fifth Third bank, and added to the disclosure statement, as well as clearly stated on the deed and the HUD documentation. These parcels were included in the required appraisal, and approved by the USDA. There was no separation of these parcels from the mortgage, they were all included, and therefore required to be included in escrow. We have contacted Fifth Third bank asking for quick resolution, initially they told us it would be 7 days, past the XXXX XXXX deadline, which is not acceptable. When I called again asking for a supervisor, I was directed to " XXXX '' and was told that they would call me back by Friday, they would likely pay the taxes, but that it would make my escrow short and payment to go up. When I asked about the exorbitant delinquent fee 's assessed by the auditors office they stated " You need to call the auditor and see if they can do anything about the late fees ''. This was never our fault, we were unaware that Fifth Third would not comply with federally mandated laws to collect and escrow ALL of our property taxes. We were never aware they were not being paid until XXXX XXXX, 2016 when we received the notice from the county. I believe that Fifth Third has made an error by omitting our property taxes for payment that they clearly estimated for escrow on the disclosure statement, and they are unfairly trying to place blame on us. I believe Fifth Third bank is solely responsible for bringing all of our property taxes up to date, without penalty of escrow shortage, as well as ALL penalties and fees assessed by the auditors office. They are dragging their feet with a decision, and if not paid by XXXX XXXX, 2016 we will be unjustly published in our local paper for delinquency and incur unnecessary embarrassment. We have faxed communication to them with our complaint and request, and called on multiple occasions without successful resolution. We are requesting inquiry into this situation. Thank you in advance.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-07-27

Burbank, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-26

Rome, GA

Other

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-26

Jacksonville, FL

Other

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-07-24

KY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: In XX/XX/XXXX I worked with the local Fifth Third Bank branch as my commercial loan that is guaranteed personally was ballooning as it was a 5 year note. When I went to the branch to sign the refinance papers, XXXX XXXX advised they could n't complete the refi because of a tax lien that showed up on title and that I would have to work with the Special Assets Group ( SAG ). I worked with XXXX XXXX in SAG to complete an extension and he advised me he did n't know why this was in SAG and would refer it back to the branch. 9 years and XXXX extensions later, SAG is now foreclosing on my business property. Through each extension, the interest rate increased from 8 % to now 15.5 % and the fee gouging with each extension has gone from {$1000.00} up to {$2500.00} per extension plus a fee to complete the execute of the extension. Due to the significant increase in principal and interest demands beyond my financial means, I have sold my home and moved my family to a small dwelling to try and maintain this loan. The IRS did not accept an offer in compromise with the selling of my home, but has agreed to subdordinate to Fifth Third if they would modify into an amortizing loan. Fifth Third SAG officer, XXXX XXXX advised they do not modify loans and they " no longer want to do business with XXXX XXXX XXXX '' although I have been a paying customer since XX/XX/XXXX with multiple loans and accounts. I am a XXXX year old veteran and the recession hit my new construction painting business hard. I have XXXX children I provide for and have had no choice but to stop paying due to their predatory practices. The property that is collateral for this loan is necessary for my business to continue to be successful and provide for my family. It is a business operation I use to finish products for new construction, maintenance and storage for my company. With the monthly payment required of {$1600.00} on a {$55000.00} loan I can not keep up with the banks demands and care for my family. I am currently working with the IRS representative XXXX XXXX to request a withdrawal of lien in hopes Fifth Third Bank will modify the loan. The threatening emails and constant demands for a deceptive and unfair payment has jeopardized my business and livelihood of my family.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-22

Holland, MI

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-07-22

Cleveland, OH

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-22

Lansing, MI

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-07-22

Castleton, IN

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-22

AZ

Communication tactics

Debt collection: Credit card

Frequent or repeated calls
Complaint: Several months ago, I fell behind with XXXX credit cards due to XXXX. About two months after, I started to get calls from Fifth Third Bank with different phone numbers being used ( one of the creditors ) with immediate following calls from XXXX XXXX XXXX from all over the country. These calls would come in several times a day from this place. I know from past experience after my XXXX was totaled by an uninsured motorist and being put on XXXX that when a creditor hires a collection agency to collect a debt on their behalf, you will get " validation notifications '' informing the debtor they have been hired by?? to collect a debt, name of company they are representing, total amount of debt due, which would be on the letterhead of the debt collector with name, address, and phone number. No such letter has ever been received from any debt collector that Fifth Third Bank has hired them to collect the debt that I owe ( and normally this occurs after some months have passed ). I started to do some research on these phone numbers coming in and have found that the calls being received from who I am led to believe are from Fifth Third Bank or Fifth 3rd Bank as seen on my call log, are coming from a number ( XXXX ). No messages are left by this number, but when I have tried to call this number back, it says that this number has been temporarily disconnect or temporarily busy. My return call does not even go into the back where you would get a greeting such as : You have reached Fifth Third Bank Collections Dept. ; our representatives are busy with other calls, please stay on the line and your call will be answered in the order it was received. This is not the way banks, companies, etc. handle incoming calls in today 's world -- you do not get a message that the number is temporarily disconnected/busy. I filed a complaint against this XXXX XXXX XXXX with the XXXX of XXXX XXXX when I found out they had contacted my XXXX year old Mother who has XXXX and upset her so bad that she thought she had to get an attorney -- my Sister had a hard time getting her settled down after my Sister had talked to me. They asked if she was XXXX XXXX and she said yes and did she have a daughter by the name of XXXX XXXX, what was said after this we do n't know as Mom could not remember ; but found out that a call had come in to her from XXXX of these numbers being used by XXXX XXXX XXXX. I now know that the calls that are identified as Fifth Third Bank or Fifth 3rd Bank ( my statements show the name as Fifth Third Bank, not Fifth 3rd Bank ) are not coming from Fifth Third Bank ; this debt collector is using unfair deceptive business practices and fraudulent collection tactics which I term as a phising expedition to obtain personal information from me. Since filing the complaint with the XXXX of XXXX XXXX, I am now getting calls from XXXX XXXX XXXX and the same numbers as before are coming in from all over the country. These are unscrupulous debt XXXX taking on the identity of Fifth Third Bank to collect a debt that they have not been hired to collect. I have also gotten in a letter, on hot pink paper, saying this was the IRS Negotiations Dept. ( no letterhead such as anything coming from the IRS ) saying they can do whatever at a cost of {$3100.00} with regards to the IRS. I got another letter in on XXXX paper ( no name of company, address, etc. appearing ) to call this number as they collect debts for XXXX, XXXX, XXXX XXXX, etc. This was not a validation notification. This is a scam being perpetrated by this XXXX XXXX XXXX without the knowledge of Fifth Third Bank ( of this I am now sure ). Until such time that I receive legal validation notices, this is a scam that is to cease and desist!!
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-07-21

Arsenal, PA

Managing the loan or lease

Consumer Loan: Installment loan

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-07-21

Asheville, NC

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-20

Brooksville, FL

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response