FIFTH THIRD FINANCIAL CORPORATION

2016-09-29

Hazleton, IN

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: I have an HSA account that pays interest on the balance - and did not charge fees until the balance fell below {$4000.00}. Once the balance fell below that level the bank started charging $ XXXX monthly. The interest paid is less than that. so the account is slowly being drained by fees. When I called and asked if I could pay the fees from outside the account I was told NO.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-29

Brentwood, TN

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: I had a flex line ( home equity line of credit ) with 5/3 Bank for {$11000.00}. It had a XXXX balance on it for years. In the fall of XXXX, 5/3 Bank charged an annual fee of {$65.00} to keep the line of credit open. I failed to pay the {$65.00} fee. Then 5/3 Bank placed the {$65.00} annual fee in my line of credit as a balance and charged {$1.00} interest. When the fee was 30 days late, they called me at work and notified me. I authorized payment over the phone or I moved the money from one of my 5/3 Bank accounts to pay the fee immediately in the amount of {$66.00}. In the early part of XXXX, 5/3 Bank reported to the credit bureaus that I was more than 30 days late on a mortgage payment. This report has caused my credit to drop by more than XXXX points. I have contacted 5/3 Branch managers and been told that they can not do anything about this matter. I have contacted the customer care center and spoke to the support manager XXXX, employee id : XXXX. She told me that the fee is a mortgage payment and therefore has been reported correctly. I believe that the {$65.00} fee is an invoiced item. I do not believe that it is accurate or fair to report the late invoiced item as a mortgage late.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-09-28

Fort Myers, FL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-09-28

Calumet Park, IL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-28

North Olmsted, OH

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-28

Wesley Chapel, FL

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2016-09-28

Nashville, TN

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I opened a checking account in fifth third bank with a bonus offer of XXXX dollars. I finished all requirements to get the bonus but I did n't obtain the bonus because of XXXX occurrence of overdraft of my account. However, the reason why it happened is not my fault at all. The banker failed to code me as a student in the system, as they said, so that I was charged monthly fee at that time and the negative balance shown on my account. Then they regarded me as a bad account and refused to give me the bonus. The weird thing is that, for the first month I opened my account, the monthly fee was not charged on my account because they successfully coded me as a student. When I finished everything they required to get the bonus after the first month I opened my account, I was charged that mostly fee so that I was not qualified to get the bonus. What a trick! I should get that XXXX dollars bonus. All information can be obtained from my statements. You can also find the reversed monthly fee which means they gave me monthly fee back after I asked them. What they said to me about the bonus is that even though I was qualified and this was not my fault, they could not change anything in their system regard to this.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-09-28

Eastchester, NY

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I applied for a Fifth Third Essential Checking account online on XXXX/XXXX/2016. My application was approved online and funded on that day. I opened the account because of the sign-up bonus for {$200.00}, which would be deposited after 90 days after completing the following : Qualifying activity includes XXXX online bill payments using Fifth Third Bank 's online bill payment service AND direct deposit. The monthly maintenance fee would be waived for the account if Maintain a combined monthly average balance of {$1500.00} across your deposit and investment accounts. I funded the account to maintain the {$1500.00} balance, but was charged the monthly maintenance fee each month. When I called Fifth Third to have the fees reversed, they reversed one month. When I called customer service again to check on the status of my bonus, after the 90 days have passed and I have completed the bonus terms, they stated that I did not open an Essential Checking account, but a Basic Checking account, which is not eligible for the bonus. I also inquired to have another month 's maintenance fee reversed and they stated that the Basic Checking account can not have the fees waived. I asked why I was placed into the Basic account when I applied for the Essential and they could not provide me with an answer. When I requested to have the account closed and transferred into the Essential Checking, they stated this account can not be closed until a year has passed. I contacted the local branch and spoke with XXXX XXXX and explained what had happened. He stated that he would reverse the monthly maintenance charges that were not reversed and close the Basic Checking account and transfer my funds into the Essential Checking account. He opened the Essential Checking account on XXXX/XXXX/16 and kept the Basic Checking account open until I received my debit card. I called XXXX again on XXXX/XXXX/16 stating that I have not received my debit card and to confirm the mailing address. Once confirmed, he said he would mail the card out again. On XXXX/XXXX/16, I emailed XXXX stating that I still have not received my card and would like my account closed and all maintenance fees refunded. In his response, he stated that two months were previously refunded and he would close my account. In the Basic Checking, I received 5 monthly maintance charges at {$8.00} each. There was a reversal of {$7.00} and {$8.00}. I was placed into the Basic Checking account without my knowledge or consent. I believe this is a deceptive practice.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-09-28

Chicago, IL

Balance transfer

Credit card:

Complaint: Been a victim of deceptive advertising practices. 5/3 Bank stated a O % apr for the first 15 months including balance transfers. Was stated over the phone that balance transfers would take place within 5-7 business days. It has gone past the days stated by verbal communication via telephone. It has gone well past the 7 days, and when I called in to verify, the operator stated it takes 4-6 weeks. Both conflicting stories. Many operators carrying heavy accents from foreign countries unable to properly communicate legal financial information should not be allowed dealing with vital personal information. Misinformation or improper annunciations of words can be detrimental to many contracts.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-27

Akron, OH

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-26

Aurora, IL

Making/receiving payments, sending money

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-26

La Grange, KY

Deposits and withdrawals

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-26

Charlotte, NC

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-26

Phoenix, AZ

Problems caused by my funds being low

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-26

Columbus, OH

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Complaint: I am the appointed Administrator of an estate of a XXXX year old single woman with no immediate family who was XXXX, unexpectedly on XXXX XXXX, 2016, XXXX after she XXXX. I am not family. In XXXX, the probate judge granted me authority, to handle and sort all of her affairs, financial and otherwise. I say this only to put into perspective how efficient and effective I have been at discerning what to do, who to notify, who to pay, and how, in less than 2 months time. Not fast enough for Fifth Third Bank, however. It 's been 10 weeks since the customer was XXXX. I, alone, had to discern what to do, not being privy to customer 's finances and obligations. When I determined her financial obligations ( by searching for and piecing together papers in the home ) I opened an estate and applied for letters of authority from the court in XXXX. ATTACHED Immediately informed 5/3 Bank of XXXX, and that once court granted control of finances of XXXX to Administrator, car to be sold and $ XXXX loan ( on a $ XXXX vehicle ) will be paid off, or payments made. Provided copy of XXXX and letter of authority to 5/3 at local branch, in person. ATTACHED On Monday XXXX XXXX, 2016, 9 weeks post customer XXXX, XXXX called Administrator threatening repossession if loan not made current. Explained was 2 mos behind because of XXXX and lack of access to finances of XXXX and court approval to disperse same to creditors but immediately made an EFT of {$600.00} ( three month 's payments ). ATTACHED. On Tuesday XXXX XXXX, payment hit 5/3 Bank 's account. On Weds. XXXX XXXX, even though loan was current, funds in 5/3 account, 5/3 repossessed the car from her home. I received authority from the Judge the same day to sell the car to XXXX for $ XXXX, enough to pay 5/3 's interest in full. ATTACHED 5/3 Bank refuses to return the car, demands {$3000.00} loan be paid in full with {$600.00} repo fees to retrieve car, and wait days, to learn where it is and how to get it back. The Estate maintains liability and property insurance on vehicle and 5/3 wont reveal where it is located. The $ XXXX in vehicle equity is Estate property and 5/3 has no right to appropriate the equity to its benefit over the rights of other estate creditors. This is not an upside down loan. The vehicle can be sold for $ XXXX and the estate believes 5/3 is exploiting the equity, hoping the estate allows the car to go to auction and 5/3 can capitalize on a XXXX and have loan paid in full. 5/3 social media department contacted me last Thursday stating a solution would be forthcoming in 24 hours. Called back 3 days later, told me the repo stands and would not tell me where car is, to get car back must pay off the loan in full, and the repo fee, because 5/3 did not get " verbal notice '' that I made a paymen. 5/3 had customer money in its possession over 24 hours before 5/3 took the car. 5/3 maintains that someone needed to " call '' the Estate Dept. and " tell them '' the payment was made so5/3 could " stop '' the repo. Could it really be that 5/3 's accounting and cross check systems are so poor that 5/3 does n't know when a customer made a payment so that it does n't end up stealing a customer 's car. XXXX XXXX ( XXXX ) XXXX informed me this morning that 5/3 would not sending me a letter, as required by statute, re : where the car is and how to get it. I need help on behalf of this XXXX account holder and all decedents. 5/3 is holding her equity in the car hostage, and wo n't tell me how or where to get the car, nor will 5/3 return the car. For a bank to react this way to a deceased customer, especially when the loan is current, and they had no justification for repossessing the car that is property ( at least the equity ) of the ESTATE is an abhorrent way to treat the estate of a customer. Only 60 days later. Shame.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-09-26

Mount Holly, OH

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: My husband and I initiated the loan application process with Fifth Third when we found a house we wanted to purchase. They sent all of our loan documents ( with our personal/sensitive information ) to an address where we do not reside. It is lost, along with all of our information. Moreover, they have now fallen so far behind on the documentation that it is unlikely we will close as scheduled which could result in losing the house. I can provide detailed information to a representative.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-09-25

Quartzsite, AZ

Account opening, closing, or management

Bank account or service: Checking account

Complaint: A fraudulent bank account was opened in my name at an address that has never been associated with me. I have previously filed a complaint with the CFPB and was informed by Fifth Third Bank that this had been resolved XX/XX/2014, as they confirmed it was a fraudulent account. Upon going through a recent refinance, I have found out that their {$200.00} collection account with XXXX still appears on my credit report. This has affected my credit score by showing an open collection account that is completely inaccurate. I have jumped through hoops just to prove their mistake and inaccuracy and should not have to go through this again. Please help, as this is now creating undeserved stress on me. Thank you.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-24

Twinsburg, OH

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-24

Etna, OH

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-24

E Farmingdale, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-24

Bloomington, MN

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: I was told there was an issue with my account, then I am told to visit the branch, I had visited the branch and the banker there gave me the number to the fraud department. The fraud department told me to go to the branch. So I am done with dance. I would like my account closed now and my funds mailed to me.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-23

Indianapolis, IN

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-23

Westfield Ctr, OH

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: 1. In XXXX 2016, Fifth Third Bank provided me and my husband with a prequalification letter for a construction to permanent mortgage loan on our primary residence. After notifying them at the end of XXXX 2016 that we were ready to proceed and supplying them with sufficient info for an application, we did not get a loan estimate until the end of XXXX. 2. Without our knowledge, our loan application was made inactive by Fifth Third even though we were actively communicating with our loan officer for an XXXX XXXX closing date and repeatedly being told the loan closing was on target. Construction on our home had been scheduled to start the day after closing. Five days before the target closing date, our loan officer informed us that the closing would not occur on XXXX XXXX and our file had become inactive due to Fifth Third not setting up our contractor in their system. We were told by our loan officer and her direct manager that the only way we could proceed with a loan from Fifth Third was to reapply. All scheduled construction work had to be halted and our project was delayed through no fault of our own by 7 weeks.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-23

Gloucester City, NJ

Managing the loan or lease

Consumer Loan: Vehicle loan

Complaint: My car was declared total loss and my insurance paid to my lender $ XXXXand I paid for a Gap insurance and it has to pay the rest of my balance which is {$800.00}. My Lender does n't want to cooperate with the information requested from my Gap insurance and it wants me to pay for a car that was declared total loss.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-09-22

Mboro, TN

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response