FIDELIS RECOVERY MANAGEMENT, LLC

2019-08-05

Clarksville, MO

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: They continue to call me at work despite my repeated attempts to ask them to stop. They are harassing me.
Company Response: Closed with explanation

Timely Response

2019-06-13

Discovery Bay, CA

Communication tactics

Debt collection: Credit card debt

Frequent or repeated calls
Complaint: Fidelis Recovery Management , LLC They keep on calling my cell, mothers cell and house phone nonstop.
Company Response: Closed with explanation

Untimely Response

2019-05-31

Lawrenceville, GA

Communication tactics

Debt collection: I do not know

You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation

Timely Response

2019-05-10

Rancho California, CA

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2019-04-04

Hinkley, CA

Communication tactics

Debt collection: I do not know

You told them to stop contacting you, but they keep trying
Complaint: This company Fidelis Recovery Management keeps calling me at XXXX-XXXX-XXXX and XXXX-XXXX-XXXX looking for a family member, XXXX XXXX XXXX, who does not reside in the home and whose phone number is neither of those listed and that I do not have any contact information to provide I have told this company several times when they have called that this is not the person 's number whom they are looking for and to please stop calling both numbers listed above to no avail. The calls keep coming in regularly and I want them to stop calling for someone whose correct contact information they already have, they just can not get a hold of this person obviously.
Company Response: Closed with explanation

Untimely Response

2018-09-25

San Francisco, NM

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Company Response: Closed with explanation

Untimely Response

2017-12-19

Ridley Park, PA

Communication tactics

Debt collection: I do not know

Used obscene, profane, or other abusive language
Complaint: Individual called me and would not tell me what the matter was about. I repeatedly asked for information and all I 've got in return I want your birth date and address. Very rude and the representative hung up on me while I was talking.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-12-04

Albany, GA

Communication tactics

Debt collection: Credit card debt

Frequent or repeated calls
Complaint: The number ( XXXX ) XXXX and other variations of this number have been calling my mobile phone and my job for several months now. They would call my work number first, and then hang up without saying anything. Then a few minutes later, the same number would call my mobile number. I have blocked several numbers with the XXXX area code from my mobile because I know this company continuing to call me from different variations of their business numbers. Today, someone called my work number and wanted to verify my date of birth and did n't even tell me the name of the company. I asked what was this dealing with, and was told that it something to do with " my business ''. I ended the call because I was not going give my personal information. I then called the number back and the name of the company is FIDELIS RECOVERY MANAGEMENT. I stayed on the line to see why they were calling me. The woman on the line stated that she was a Manager, and that she needed to verify my employment and date of birth. I told her that I do n't give out my personal information. She stated that the company she was representing was XXXX, and that I had an account with them in 2014 and was making payments on the account. I told her that I do n't recall an account with XXXX, but that I had some fraud issues going on with a family member. She stated that if it was fraud or identity theft, the perpetrator would " hit and move ''. I again told her that my issues was with a family member, and that I did n't have an account with XXXX. I asked why was n't any letters sent out, and she stated that several letters had been mailed to me. I did n't get any letters. She stated that my information needed to be verified, so the company ( XXXX ) she represents will continue to decide on what actions needed to be taken on the account. I told her that I was n't going to verify any of my personal information, and I ended the call.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Timely Response

2017-11-10

NE

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: Company has been calling for several YEARS. Most recently this morning ( XX/XX/XXXX, XXXX XXXX ). They keep asking for XXXX XXXX. We have told them DOZENS of times there is NO XXXX XXXX or anyone even close at this number. There never has been ; we have had this phone number since the XXXX. We 've never heard of this person. We have told them this repeatedly and have told them many times to stop calling. They keep calling.
Company Response: Closed with explanation

Untimely Response

2017-07-25

Safety Harbor, FL

Communication tactics

Debt collection: I do not know

You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation

Timely Response

2017-05-02

Lynn, MA

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: This company uses spoofing to contact me and my family members and have yet to contact me in writing. Their calls are harassing and annoying and they refuse to stop. They call numerous times back to back every single day.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2016-07-25

Denver, CO

Disclosure verification of debt

Debt collection: Credit card

Not given enough info to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-07-14

Dallas, TX

Disclosure verification of debt

Debt collection: I do not know

Not given enough info to verify debt
Complaint: I received irrational frequency and number of repeated auto dialer calls to my mobile device and then my employer phone number, after asking for the automated calls to stop, phone records as evidence, recorded call and certified letter evidencing my request to be removed from auto-dialer. Requested debt verification letter in writing, received it more than 30 days later and it had inaccurate information. I provided response to debt collector disputing the information they provided which was an entity and account number I have no evidence of. No response after more than 30 days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed

Disputed: No Timely Response

2016-06-27

NC

Communication tactics

Debt collection: Credit card

Frequent or repeated calls
Complaint: I told the collector to not call me at my place of work, I can not have personal calls at my place of work. They continue to call and ask for me and be rude when I tell them not to call any more. I have told them twice to not call me at work AT ALL.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Disputed: No Timely Response

2016-06-15

Stuart, FL

Improper contact or sharing of info

Debt collection: Credit card

Contacted employer after asked not to
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-05-02

Garrett Park, MD

False statements or representation

Debt collection: Credit card

Attempted to collect wrong amount
Complaint: I spoke to XXXX from Fidelis Recovery Management ( XXXX ) XXXX/XXXX/16 XXXX about a past due balance on an old MasterCard we came to a settlement amount of {$510.00} that would be made in 3 payments via debit card I made the first payment over the phone on XXXX/XXXX/16 the following dates we agreed on for the next two payments were XXXX/XXXX/16 and XXXX/XXXX/16 to close the account. On XXXX/XXXX/16 an unauthorized payment went through my account for {$170.00} I called XXXX and requested the funds be returned asap as I had a check for my electric bill that would post to my account anyday she replied that she was going to get fired for running the payment on the wrong date and asked if she could keep the money. I told her losing her job is not my concern as we agreed on the dates of XX/XX/XXXX and XX/XX/XXXX she said she would call her manager and call me back in the afternoon. I did not get a call from her that afternoon. I called the next day she said they are still trying to figure out how to get my money back it is now XXXX/XXXX/16 and I have not heard back from the company or received my funds back.
Company Response: Company believes complaint is the result of an isolated error Closed with non-monetary relief

Disputed: No Timely Response

2015-10-20

Flower Mound, TX

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt is not mine
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-12

Shulerville, SC

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt is not mine
Complaint: Patients were offered a genetic XXXX screening at no charge as long as they had medical insurance. Tests were done in dental offices throughout the XXXX and GA. The tests were sent to XXXX. Patients were never billed patients and assured they would never have an out of pocket charge for saliva testing. XXXX never did send out statements, however, they turned patients accounts over to Fidelis Recovery Solutions ( collection agency ). Charges range from XXXX XXXX to XXXX XXXX or more dollars. Patients were shocked because they were promised no out of pocket cost. XXXX put it in writing. XXXX will not return phone calls or emails. I contacted a representative who is no longer with the company and he sent me training materials which stated " no out of pocket costs for patients '' The company would accept only what medical insurance would pay even if that was nothing " because we are collecting test data, and we want to make this test available to more people, we are accepting what insurance is paying and writing off the balance. '' I shared this information with the collection agency but Fidelis Recovery Solutions will not return calls about this issue either. Patients are being taken advantage of by both XXXX and Fidelis Recovery Solutions. Please advise me on how to help our patients.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-07

Shulerville, SC

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Complaint: Fidellis XXXX XXXX in NC called XXXX in 1 day without leaving a message When I called back, they say I owe {$680.00} filed by XXXX XXXX Screening in XXXX, GA. I never heard of this company. Never did business with this comp. And certainly never received a bill. Fidellis accused me of throwing the bill away. Fidellis will not provide any paperwork. They wo n't contact XXXX to verify and wo n't clear the collection - it 's now been reported to the credit companies. Further investigation through our dentist who used this company for XXXX screening XXXX was told by XXXX there would be NO fees charged to patients because they would bill medical ins comp. and accept whatever payment they could get. It appears that XXXX sold patients names to Fidellis for bogus debts. Mine included.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-05-23

FL

Taking/threatening an illegal action

Debt collection: Medical

Threatened to sue on too old debt
Complaint: XXXX has attempted to collect on a debt that is past the statute of limitations. They said they could put it back on my credit report, although it is no longer showing.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Disputed: No Timely Response

2015-01-14

Okc, OK

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Company Response: Closed with explanation

Disputed: Yes Timely Response