ERC
Consumer Complaints
There are over 7281 complaints on file for ERC. Dated between 2019-12-16 and 2013-07-26.
Complaints Page 173
2016-08-21
N Haven, CT
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Complaint: I have an unverified account from ERC. I had previously disputed this account. I have never done business with ERC pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C.1692g, I dispute the validity of the debt purport I owe. I request that ERC Provide verification of the following : 1. The original Application or contract ; 2. Any and all statements allegedly related to this debt ; 3. Any and all signed receipts ; 4. Any and all canceled checks ; 5. Original date of default and collection activity begin 6. Whether you purchased the debt, and if so, the amount paid for the debt 7. The date ( s ) the debt allegedly accrued ; 8. An itemization of the costs, including an accounting, for any additional interest, charges, or other fees placed on this account. I want to request that ERC Cease and Desist all further communications and collection actives and provide the verification of the purported debt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-20
Washington, DC
False statements or representation
Debt collection: Other (i.e. phone, health club, etc.)
Attempted to collect wrong amount
Complaint: I am being contacted by cellphone number and mail from ERC and XXXX about an incorrect information about phone account and I wish they would get a life and leave mines alone because I do n't bother anyone who wants not to be they call my family and friends that are going to be a problem with calling my grandma I been told you to leave me and my family alone about account you bought for less than {$30.00} or even XXXX dollars
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-19
Kissimmee, FL
Disclosure verification of debt
Debt collection: I do not know
Right to dispute notice not received
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-19
Jupiter, FL
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Complaint: ERCIS REPORTING THAT I OWE A DEBT IN THE AMOUNT {$310.00} I REQUESTED VALIDATION OF THIS DEBT FOR AT LEAST 90 DAYS. THEY HAVE NOT VALIDATED THE DEBT TO SHOW HOW I OWE THIS BALANCE TO THEM
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-19
Dexter, KY
False statements or representation
Debt collection: Other (i.e. phone, health club, etc.)
Attempted to collect wrong amount
Complaint: Phone service was suppose to be disconnected. Because I was lied to about services offered. They waited longer period of time to disconnect and then wanted to charge me more.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-18
South Florida, FL
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt resulted from identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-17
Smyrna, GA
Disclosure verification of debt
Debt collection: I do not know
Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-17
Charlotte, NC
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2016-08-17
Rochdale, NY
Cont'd attempts collect debt not owed
Debt collection: Credit card
Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-17
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-16
Millville, CA
Improper contact or sharing of info
Debt collection: I do not know
Talked to a third party about my debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-16
Austin, TX
Cont'd attempts collect debt not owed
Debt collection: I do not know
Debt resulted from identity theft
Complaint: I am a victim of identity theft. Several years ago my bank, XXXX, had a data breach. My sensitive information including name, social security number, date of birth and address were sent to over XXXX people. Several accounts were open in my name without my knowledge or consent. This account was opened as a result of this identity theft. I disputed this directly with the company and did get a response.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-15
Boynton Beach, FL
Disclosure verification of debt
Debt collection: I do not know
Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-12
Atlanta, GA
Communication tactics
Debt collection: Other (i.e. phone, health club, etc.)
Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-12
Corpus Christi, TX
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-11
Reno, NV
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt resulted from identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-11
Cantonment, FL
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-11
Houston, TX
Communication tactics
Debt collection: Other (i.e. phone, health club, etc.)
Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-11
Galena, OH
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Complaint: I received a missed call from phone number ( XXXX ) XXXX. I called back XXXX/XXXX/XXXX at approximately XXXX EST. I spoke with a female by the name of XXXX who first to identify she was speaking to the correct person, verified my address but it was an address that I lived at about 7 years ago in a different state than I currently live I became very curious at that point so when she asked if that was still my current address I was a little dishonest and said yes because I wanted to see where she was going with the call seeing she mentioned an address so old. She then informed me that the company she was with was ERC and they were attempting to collect a debt on behalf of XXXX XXXX XXXX. I immediately remembered that the only time I was involved with XXXX XXXX XXXX was when I attempted to get their internet service which was XX/XX/XXXX I tried to get cable service through XXXX which did not offer Internet service so the rep with XXXX informed they set up for internet through XXXX XXXX XXXX. A week later a rep showed up to install my satellite for cable and I also received my materials from XXXX XXXX XXXX for my internet service via XXXX the same day. Unfortunately the Apt manager said I was not allowed to have a dish installed and explained why. So the XXXX XXXX rep took his equipment back. I mailed XXXX their equipment back. Nothing was ever installed including the satellite and internet equipment For XXXX XXXX XXXX. I also called XXXX to be sure they understood what was going on and I was informed there was nothing more I had to do. As far as ERC the rep XXXX gave me the amount of the alleged debt that I owe and when I asked why XXXX XXXX XXXX is claiming I owe this amount her exact words were " I do n't know why '' I asked her why she was calling to collect a debt if she could n't tell me what the {$200.00} charge was for she then attempted to confirm the last XXXX of my social which made no since to do at that point in the call after I explained to her what happened with XXXX and explain that there were no services rendered by XXXX nor XXXX XXXX XXXX. At this point I 'm confused as to how a debt collector can call to collect a debt but ca n't explain what you are being charged for which is my biggest complaint. Also I have never received any calls or notices from XXXX XXXX XXXX nor have I received any notices from ERC. I informed XXXX that I am disputing the validity of the debt. She stated that ERC will be sending the account back to XXXX XXXX XXXX but that still does n't satisfy me and I do n't believe they are actually going to return the account to XXXX XXXX XXXX. I was continuing to speak with XXXX to reassure they will stop all attempts to collect and return this alleged debt to XXXX XXXX XXXX and she hung up on me. I was yelling or being rude to her. I also find it very unprofessional that they have their reps calling to collect a debt but ca n't explain what the debt is for. I really hope since the CFPB is cracking down on debt collectors, that this is one that actually catches their eye as something that should be investigated with ERC collections. I have also taken a look at their XXXX complaints they have had over XXXX and XXXX revolve around billing and collection issues, and if you read them you 'll see several complaints similar to mine. They making attempts to collect on debt and they ca n't even explain what the debt is for. Wow!!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-11
Lewisville, TX
Dealing with my lender or servicer
Student loan: Federal student loan servicing
Keep getting calls about my loan
Complaint: I 'm still making payments to the Debt Collection service that I 'm using, while this is not the first time I 've got calls like this.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2016-08-10
Houston, TX
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Complaint: Pursuant to 15 USC 1692g Sec 809 ( b ) of the FDCPA. I sent a Certified Collection Validation Letter to ERC on XXXX XXXX, 2016. As of XXXX XXXX, 2016. They did not reply to my request therefore this account should be removed from all XXXX credit bureaus. The told the bureaus it was valid however they refused to provide proof.
As a result the account should have been removed.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-09
Fort Worth, TX
Disclosure verification of debt
Debt collection: I do not know
Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-09
Stkn, CA
False statements or representation
Debt collection: Other (i.e. phone, health club, etc.)
Attempted to collect wrong amount
Complaint: ERC called me about a debt I owe for {$170.00}. I disputed and requested an itemized statement. They sent me a statement which shows I owed {$52.00} to XXXX XXXX. I called ERC and spoke to XXXX XXXX on XXXX @ XXXX and he was n't able to justify the billing amounts. He said let me get manager on the line and I spoke with XXXX XXXX @ XXXX. I asked him again why ERC is billing me for {$170.00} when the " itemized statement '' is showing only {$52.00} balance from XXXX. XXXX XXXX replied he does n't see what was sent to me and they do n't charge any interest or collection fees. I told them I wont pay {$170.00} if they can not justify the correct amount. The facts are not matching up so I informed them I will report this matter to the bureaus.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-09
Bremen, GA
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Complaint: Third party Calling me at work when I did not give them my work number because I can not receive calls at work
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-08-07
Charlotte, NC
Disclosure verification of debt
Debt collection: I do not know
Not given enough info to verify debt
Complaint: I have asked Enhanced Recovery to validate a collection they are reporting on my credit reports from XXXX/XXXX/16 to XXXX/XXXX/16 and they have failed to provide anything that would support the fact that they are attempting to collect on a debt without an agreement or contract. Nor have they supplied anything other than a statement on one of the collections. I told them that I would be reporting them to you but they obviously do n't fear you because they failed to delete themselves or answer questions about the debt ( s ) that they are using to damage me financially. Its damaging my credit and it is important to me.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief