ERC
Consumer Complaints
There are over 7281 complaints on file for ERC. Dated between 2019-12-16 and 2013-07-26.
Complaints Page 155
2017-01-02
Dunnellon, FL
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2017-01-02
Orlando, FL
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2017-01-01
Newnan, GA
False statements or representation
Debt collection: Other (i.e. phone, health club, etc.)
Attempted to collect wrong amount
Complaint: I was in the process of disputing an incorrect balance, {$400.00} with XXXX due to them misplacing equipment that was turned in after I canceled service with them. In the process I was turned over a collection company, Enhanced Recovery Company ( ERC ) and they placed the account with all XXXX credit bureaus. After tracking down the equipment, my balance was corrected, {$110.00} and paid in full. XXXX was suppose to send me a letter/statement as proof of the balance of my final bill and paid in full status so I can send to the Credit Bureaus and ERC to have this account removed/deleted entirely from my credit report but I have not yet received it. However, the balance has been updated with the XXXX credit bureaus as {$0.00} but it should not even be on any of my XXXX credit reports. If you would so kindly assist in this matter. It is negatively affecting my credit scores greatly. Payment confirmation number is XXXX paid with XXXX Rep. XXXX. Thank you
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2016-12-31
Brooklyn, NY
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2016-12-31
Loves Park, IL
Communication tactics
Debt collection: Other (i.e. phone, health club, etc.)
Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2016-12-30
Colo Spgs, CO
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Complaint: This was opened by XXXX on XX/XX/2016 but I did have this service for over 2 years and when the account was closed I had no pending payments.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2016-12-30
CA
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Complaint: I contacted XXXX T by email on XX/XX/XXXX, regarding a {$61.00} debt a company called ERC stated was assigned to them from XXXX XXXX XXXX. I received a response on the same day from a representative stating she would reach out to me. I went back and forth on email with this representative for a week and was transferred via email to a different representative who stated the account was located on XX/XX/XXXX. I was not familiar with the account number the second representative provided and it did not match the account number ERC was reporting to XXXX. I was told it could take up to four weeks before I receive the bills since they were in the archived system. On XX/XX/2016, I contacted the XXXX XXXX XXXX representative by email stating I had not received anything about this {$61.00} collection. On XX/XX/XXXX, I was told that the archived image would be online in their billing system in the next three days and I would be sent XXXX invoices, which I can only assume totals {$61.00}, the following week. It is now the evening of XX/XX/2016, and I have not received anything from a national company that is willing to put a collection for {$61.00} on my XXXX report. If they were able to see there was a bill or bills on XX/XX/XXXX, then it makes no sense it 's at a month and a half later and I have n't received any verification of this debt. I could n't know if this is my debt or not while it is continued to be reported on my credit report and there is not any notation from the collection company on my credit report stating that this account is disputed. I completely do n't feel like I 'm dealing with a large company, because their response seems to constantly be to delay me having any type of verification.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed
2016-12-29
Corona, NY
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Company Response: Company can't verify or dispute the facts in the complaint Closed
2016-12-29
Sm, KS
Communication tactics
Debt collection: I do not know
Threatened to take legal action
Complaint: This company " ERC Collections '' has been harassing me in regards to some type of debt. When I originally tried calling back the experience would vary depending upon the phone number they called from. In most cases the phone just rang and rang or the phone would disconnect. Therefore, I wrote them off as just another group of scammers. However, now these people are calling me at WORK ... ..ALL DAY/EVERY DAY including calls to Human Resources and today they went directly to my boss. They told my boss " she has an outstanding debt but refuses to answer her phone ''. I am MORTIFIED ... .they ca n't do that can they??? In the past they have told HR that they have " papers to serve in a legal matter '' and that HR either has to " accept the served papers on my behalf or that HR will have to " force '' me to come to the front desk and be served. Last week my ex-husband, AND ex-mother in law received calls on my behalf and they stated it was a " legal '' matter. Please help!!!!!!!!!!!!!!
Company Response: Company disputes the facts presented in the complaint Closed
2016-12-29
Mill Creek, IN
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Complaint: I have been having problems with this company called Enhanced Recovery LLC collection agency. They have been continuing a collection on my account for awhile even after I have explained to them I do not owe this account. I have asked them to give documentation with my signature proving that I am the owner of this account, they refuse to. I have been dealing with this company for awhile and want them to remove this inaccurate information as it is hurting my character and credibility. This company can not send me the original contract proving this debt to be mine. I want them to remove this inaccurate collection off of my credit report immediately.
Company Response: Company believes complaint is the result of an isolated error Closed
2016-12-29
Occoquan, VA
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Right to dispute notice not received
Complaint: Enhanced recovery reported a collection account to the credit bureaus on behalf of XXXX XXXX. Enhanced Recovery did not have my current address. They sent collection letters tour old address. I called them today and asked them to remove the debt from my credit report because it was not fair they reported me without PROPER notification. They declined. I am willing to pay the account in full. It 's not justifiable I am being punished for their lack of proper notification.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-12-28
Decatur, GA
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Company Response: Closed
2016-12-28
Soddy Daisy, TN
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2016-12-28
Santa Ysabel, CA
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Complaint: I financed an Iphone 5 with XXXX back in XXXX and I had full coverage insurance. The phone was stolen around the end of XXXX and i put in for an insurance claim. XXXX said I needed to file a police report and give them a copy of it. I faxed it in, I mailed it in and then I faxed it again. The first two times I called to see if they got it they said they did n't. The third time I was told they did have it. In about XXXX or XXXX of XXXX the investigator sent me a letter saying that they found the phone. I asked him if it had been wiped clean, as I had lots of pictures of my daughter and my dad who had passed away on that phone. I really just wanted the pictures and did n't think I had really any right to the phone since the insurance covered it. So I called XXXX and told them about the letter and that the phone was at the XXXX Police Dept and did they want the phone back. They told me no, and then they proceed to tell me that they did n't get the report in time to do the insurance claim. It takes 2-3 weeks min to get the report and i sent it a few times to them. The problem is back then XXXX 's customer service was horrible, no one knew what they were doing and I got conflicting infomation about everything whether is be a billing inquiry, or complaints about service. I traded in my old Iphone and they told me in the store I was to get {$200.00} credit toward the new one, and when it never showed up on my statement- I finaced the phone for like {$20.00} a month, customer service told me that I never traded in a phone and there is no record of it. Finally after hours on the phone and going back and forth to the store, talking to managers, they finally gave me {$50.00} for the phone and that their employee made a mistake by telling me i was to get {$200.00}. So now they have sent this to collections. I dispute it with the credit bureaus and it gets removed from my credit file, then the collection company sells the debt to another collection agency and the process starts over again. This last time my dispute was finalized XX/XX/XXXX and this new account was opened on XX/XX/XXXX. I never know when it will show back up. And unfortunately for me, I am a single mom with XXXX kids, im on public assistance, I work but only make about {$1200.00} a month take home. My car just broke down and it going to cost more to fix it than it worth. I wanted to go get a {$5000.00} loan for a car and was planning on paying most of it off when I got my taxes. Other wise on the train and bus it takes me almost 4 hours to get the kids to school and daycare, then I go to work for a few hours and it takes another 4 hours to get home. I need a car other wise my kids do n't get homework done in time and when we arent home til XXXX its time for bed, they have to get bathed and eat and they will be going to bed too late and not getting the proper sleep, and spending all day on a bus and train is not cool. And of course that day the collection shows back up again. There must be something I can do, the credit bureaus said it is legal for them to do this and they can continue to do it til they can not report it. I am afraid to call them because I do n't want the statue of limitations to start over, I do n't trust them. Is there any recourse I can take to resolve this once and for all. If an emergency happens and I dont make much money, I need my credit to fall back on, and was finally getting good again. Other wise my kids wo n't eat or rent wo n't get paid and we will be back on the street again. It happened before when my credit was bad. They should not be able to do this especially if it has been disputed and removed after I furnished the proof of everything, what should I do?? I still have the letter from the police investigator, I have ordered another report because I lost it. Let me know if I should submit that when I get it.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2016-12-27
Royal Palm Beach, FL
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-12-27
Cordova, TN
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-12-27
Lk Buena Vis, FL
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Complaint: This debt does not belong to me yet creditor has on my report
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2016-12-27
Oswego, IL
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Company Response: Closed
2016-12-26
Colts Neck, NJ
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Complaint: I was XXXX at the time when this debt occurred
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-12-23
Hanceville, AL
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt was paid
Complaint: I paid charter communications through Enhanced Recovery system and it is still reporting unpaid. I have proof letter from them. Account # XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-12-22
Rncho Domingz, CA
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt was paid
Complaint: I am retired ( XXXX ) and living in XXXX. I moved from XXXX, CA over 3 years ago ( XX/XX/XXXX ) after living there for 28 years. All bills were paid including my cable bill ( equipment also returned XXXX to XXXX at their XXXX Connection location. A month ago I received a collection notice XXXX XXXX. XXXX ) from ERC XXXX Enhanced Recovery Company ), XXXX, XXXX, FL XXXX stating that I owe XXXX {$230.00}. They threaten me with reporting to Credit Bureau. I called ERC on XX/XX/XXXX and told them I do not owe XXXX any amount of money.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2016-12-22
Orlando, FL
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-12-22
San Diego, CA
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Right to dispute notice not received
Complaint: Recently I contacted the XXXX credit bureaus XXXX, XXXX, XXXX requesting my annual credit report and I realize that the company named ERC with address XXXX XXXX XXXX, XXXX, FL XXXX .And I realized that this company is trying to collect XXXX dollars in the name of XXXX XXXX Where I did not time authorized XXXX to share my personal information such as my social security, my date of birth and my first name and my last name with any collection company including ERC. Therefore I need ERC to erase my information from their records and stop trying to collect the amount of XXXX dollars, since I never signed any contract with them, where I authorized them to have my personal data to satisfy its business. Therefore and others I demand this company remove my data from their files, so that I do not have to see myself in the obligation to take legal action, since in the past I was a victim of identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2016-12-22
Longview, TX
Disclosure verification of debt
Debt collection: I do not know
Right to dispute notice not received
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-12-22
Finksburg, MD
Dealing with my lender or servicer
Student loan: Non-federal student loan
Trouble with how payments are handled
Complaint: Gradated undergrad in 2007, into the recession. Could not find a stable good paying job to keep up with my private loans. My private loans where sold to XXXX in which XXXX sold them to another collection agency. I was contacted by ERC in an attempt to collect the debt, and they wanted to settle for what was the balance of my all my private loans at XXXX. I agree and borrowed more money to pay the debt that was agreed for XXXX, but ERC Lied and allocated the funds to other accounts that were NOT discussed and changed the parameters of the settlement without notifying me prior. It was only after I had paid them, that they sent a cryptic letter saying what account the funds had really been allocated too, thus furthering ruining my credit score and lying. IS THIS LEGAL.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed