ERC
Consumer Complaints
There are over 7281 complaints on file for ERC. Dated between 2019-12-16 and 2013-07-26.
Complaints Page 10
2019-09-20
Discovery Bay, CA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: I move from XXXX XXXX XXXX to XXXX, I phone XXXX to move my service they talked me into XXXX XXXX they opened the ticket to have a tech to come and set up service a month after I moved. in the mean time what i was tols was my last bill with XXXX was paid and I waited for my serivce visit for XXXX XXXX. The tech came looked around asked me a few questions and said sorry I can't do anything there is a tree in the way the dish won't get service. So he said he canceling my service ticket and I would have to call XXXX to get my service started. I was upset about the horrible service that I received my sister in-law who lives with me called and had comcast come out and provide us with servie and we have had that service for the last 4 years. I never heard a word from XXXX XXXX until i started to build my credit so I can buy my car. Then I seen on my credit report that I have an outstanding bill for XXXX XXXX when i asked for copies of the statements or evidice of my dispute. they won't provide me with any information they just say they have proof. why should I pay for an employees mistake and not properly taking care of the close of my account or not providing me with proper information on my account. why wouldn't they follow up and see that I have never turned on a box or the fact my service request was cancelled. where is there dudligence. this not the first I have heard of the poor service by XXXX. my fiance wasn't getting service for over a year and paid her bill and XXXX didn't even bother to address her wasted money or try and offer her a discount. they brushed it under the rug and accepted no resposiblitiy just as they are once again. They need to stop outsourcing their call centers to the XXXX so that there American clients can get their issues resolved or is that part of their whole fat cat plan. cause confusion and get the consumer in the end with faulty informaition, errors, language barriers, frustration, and deniablity.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-19
AZ
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: I resolved this issue with XXXX XXXX XXXX already and settled to pay around {$300.00} for a {$570.00} collection. My boyfriend had destroyed the phone and I ended up homeless for months afterwards and didn't pay it for quite some time. The company took my account number to my XXXX Bank account or XXXX XXXX ( I do not have this account any longer so I am unable to provide the statement since it's been a couple years ). They took the payment out and they agreed that it would be removed from my credit score. I went to dispute it because it showed up again on my credit report saying that I owed money once again, it disappeared finally, nowhere to be found for months so I figured that we were done with this situation, and once more it has reappeared on my credit as of XX/XX/XXXX which is significantly impacting my credit score at this point. It has been paid and it was supposed to be removed but it looks like the name of the company has changed as well. If I dispute it again, I want it removed from my credit like it was promised and I don't want it popping up again with a different company name. I will not be paying to settle it again since I have already paid the amount. I will also not be using XXXX XXXX XXXX ever again either because this has been such a huge hassle
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-19
PA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: I have written to ERC several times asking for validation of the debt. They have yet to furnish an agreement between myself and ERC explaining that I owe ERC any money.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-19
Maynard, MA
Problem with a company's investigation into an existing issue
Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report
Their investigation did not fix an error on your report
Complaint: I decided to switch over to XXXX to get a better monthly plan and also was able to get a brand new XXXX XXXX but when I was there they just treating me as a quick sale didn't tell me anything about the phone 's especially about the back of the XXXX How It's Made of pretty much glass and we'll always shatter so they never told me that I should get a case immediately so I ended up cracking it the first day in two hours and it overheat and I told him, at XXXX in XXXX XXXX. all these problems I told her and they said they're bringing my phone, they had my old phone and then they have me for 2 hours there can I love doing a factory reset and took out all my pictures contacts videos over the last 12 years of my family friends people that are no longer with me pretty much told me oh well so after the service ran out I was all set with them and I'm still am and I'm looking to counter Sue because I have no way of getting those pictures back and I would like to know what I need to do for steps to actually Sue or counter-sue and I would also like to see this dropped immediately it's just seems like no one 's caring about what happened to me
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-19
Alex City, AL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-18
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-18
GA
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: I keep getting calls and letters from ERC in XXXX, FL about a XXXX XXXX XXXX XXXX account. ERC contends that I owe a debt to them, but when I followed up with XXXX XXXX XXXX to verify the " bad debt '', XXXX XXXX XXXX has no record of the account. No acct #, nor any other pertinent information that i am entitled to as a consumer to dispute. If XXXX XXXX XXXX can not verify the debt than ERC can not verify the debt, and therefore according to the FCRA they are not allowed to harass me at anytime for a " debt '' that can not be verified. I work hard to maintain my credit stature, and will not let any unlawful company threaten me.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-18
Cheshire, OR
Communication tactics
Debt collection: Credit card debt
Called before 8am or after 9pm
Complaint: They call starting at XXXX XXXX and call about 6 to 7 times until sometimes as late as XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-18
Cypress, CA
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-18
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-18
Saint Francis, MN
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-18
Louisville, KY
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-18
Tampa, FL
False statements or representation
Debt collection: I do not know
Attempted to collect wrong amount
Complaint: ENHANCED RECOVERY COMPANY & XXXX I tried to dispute this with the company but they are making up things saying that i owned some equipment which i did not return. I am currently a customer of XXXX and I successfully closed my earlier account with them. Despite that, and being a loyal customers for years, these false debt collecting strategies are hurting my Credit score.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-18
Magnolia, TX
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: I paid my debt in full on XX/XX/XXXX, and they still haven't reported the debt as paid in full as of XX/XX/19. I called a few days after XX/XX/XXXX, told there was nothing the rep could do.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-18
Bellaire, TX
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-17
Allingtown, CT
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-09-17
New Orleans, LA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Was not notified of investigation status or results
Complaint: On about XX/XX/2019, this supposed debt existed with a debt collector, named XXXX XXXX. I exercised my right, and questioned the validity of the debt. The creditor promptly deleted all files from all of my credit reports. On XX/XX/2019, I received the attached notice from Enhanced Recovery. The letter was dated on XX/XX/2019. I mailed Enhanced Recovery, the same day after receipt, via certified mail, questioning the validity of the debt. I explained to them that this " debt '' was sold to them by XXXX XXXX in my letter, that I have attached, because the debt could not be validated. According to the USPS, my letter questioning the validity of the debt was received by a representative from Enhanced Recovery on XX/XX/2019. I waited the 30 required days from the date of receipt for validation of the debt, and did not receive anything from Enhanced Recovery. I routinely receive updates on my credit reports, and this morning, XX/XX/2019, I received notification that Enhanced Recovery reported this supposed debt to the credit bureaus. I reviewed my report directly from Experian, and it shows that this " account '' was opened on XX/XX/2019, so Enhanced Recovery not only did not validate the debt with me after I requested them do so. They assumed this debt was " valid '' without providing me, the consumer, proper verification of the " debt ''. This adverse action committed by Enhanced Recovery has severely hurt my ability to obtain credit. I have been searching to obtain a home for my family, and this drop in my credit reports could potentially cost my family thousands of dollars. This action is malicious, and they have violated Fair Credit Reporting Act 611 ( a ) 1 ( A ), Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), Fair Credit Reporting Act Section 617. I followed the law, by asking for proof of this debt they are reporting, and not only did they not provide it to me. Enhanced Recovery reported it adversely to the credit bureaus. Enhanced Recovery broke the law, and hurt my family.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-17
Deer Park, WA
Attempts to collect debt not owed
Debt collection: Other debt
Debt was result of identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-16
Frankfort, KY
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-16
Johns Creek, GA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-16
Dayton, OH
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-14
ME
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: I am not aware of this company. Also if this is XXXX XXXX XXXX, they are prohibited from any collections activity, as per letter received in 2015.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-14
Bremen, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: XXXX charges me for internet service that I cancelled almost 3 years ago. I called over 10 times and they said the bill would be XXXX out when I went to check status in XXXX it stated it had gone to collection. I immediately paid the {$56.00} even though I did not owe it. They need to remove this derogatory remark immediately
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-14
Patterson, MD
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: We have been targeted by two collection agencies thus far -- XXXX and now ERC. XXXX began calling almost daily this past spring 2019 looking for someone with the same last name as ours, but who doesn't live at this address and never has. ( I thought they just had the wrong number at first when I heard their message on my voicemail. ) I've also had this same phone number for over 30 years so the person they were looking for never had this number before as they suggested. I complained to XXXX and they finally took me off their calling list in XX/XX/XXXX, but apparently this matter was simply transferred to another collection agency -- ERC -- who is now calling me too. ( I don't know if XXXX did this, but wouldn't be surprised. Are they all connected? ) I finally talked to an agent at ERC today, XX/XX/XXXX, and she said they would take my number off the list again. This is the second time. I fully expect a third collection agency to call me looking for the person they're trying to collect a debt from. I'd like to know how these agencies get away with telephone harassment of anyone, especially those who aren't even involved in the collection matter and are called simply for having the same last name. It's reprehensible. What are my options for dealing with this in the future? Can I file a complaint with the XXXX and FTC? Can you tell I'm pretty ticked off?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-14
Clifton, NJ
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened or suggested your credit would be damaged
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation