Delta Outsource Group, Inc.

2019-09-16

Briggs, OH

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Threatened or suggested your credit would be damaged
Company Response: Closed with explanation

Timely Response

2019-08-22

VA

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Complaint: delta outsource is calling about a XXXX XXXX XXXX and i tried to explain ive never had this and they hung on me
Company Response: Closed with explanation

Timely Response

2019-04-17

AR

Communication tactics

Debt collection: Credit card debt

Used obscene, profane, or other abusive language
Complaint: XX/XX/2019, was called by someone from Delta Outsource Group. I asked this person to identify his company and he refused to identify his company claiming he had a " business matter. '' During this conversation this person was extremely rude, using a threatening tone against me. I asked if his company had a website. This person said that his company did not have a website. I asked if I could make payment arrangements online. He said that while other companies had an ability to take online payments, Delta Outsource Group did not. When asked who do I talk to about making payment arrangments he said to contact XXXX County Courts. When I asked why am I talking to him, he could not say. He then referred me to XXXX XXXX Collection Manager. I asked Mr. XXXX if they had a website, he said they did. I asked Mr. XXXX if they have the means to make payment arrangments online. He said they did. I asked Mr. XXXX to send me proof that Delta Outsource was a legitimate company, which he did. I stated that the first collection agent had lied to me repeatedly and his company should take action.
Company Response: Closed with explanation

Timely Response

2019-03-19

Chula Vista, CA

Communication tactics

Debt collection: Credit card debt

Frequent or repeated calls
Complaint: They are calling relatives NEVER even reported in my initial credit application and harassing everyone with some connection to me. They are harassing my senior grandfather and confusing him, this needs to stop.
Company Response: Closed with explanation

Timely Response

2018-12-04

Lowell, MA

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-10-23

Andersontown, PA

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-10-12

Temperanceville, VA

Attempts to collect debt not owed

Debt collection: Payday loan debt

Debt is not yours
Complaint: Delta outsource group contacted me on Friday XX/XX/XXXX in reference to a debt that was sent to them to collect on. I attempted to inform the representative that I had no knowledge of debt and that I would like more information mailed to me. The representative said she wouldnt send any information unless I provided her my information that she would need in order to try and use it to claim I owed this debt I knew nothing about. I notified the company in writing of my requests that they provide documentation of this debt. I have received more phone calls every day since XXXX XXXX and nothing in writing. The agent today XX/XX/XXXX called and I explained u have not been provided any documents that suggest I owe a loan and she acknowledged that my request for these documents was received. The agent then started to get angry and hung up on me
Company Response: Closed with explanation

Timely Response

2017-07-06

Weatherford, TX

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-06-09

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2017-05-27

Tacoma, WA

Struggling to pay your loan

Payday loan, title loan, or personal loan: Payday loan

Complaint: Harassing phone cal ls from Delta Outsource Group b y XXXX XXXX who claims they are representing XXXX XXXX XXXX XXXX .
Company Response: Closed with explanation

Timely Response

2017-04-07

Dallas, TX

Disclosure verification of debt

Debt collection: Payday loan

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2017-03-03

Chattanooga, TN

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-26

Tarzana, CA

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt was paid
Complaint: A collection agency contacted me regarding a XXXX credit card account. I agreed to pay a less amount to settle the debt. But the original creditors collection agency are still charging me but for a smaller amount. The debt was not settled or delete it
Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-29

Lake Lotawana, MO

Improper contact or sharing of info

Debt collection: Other (i.e. phone, health club, etc.)

Contacted me instead of my attorney
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-08

Apple River, IL

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-04-05

Missouri City, TX

Communication tactics

Debt collection: Payday loan

Threatened to take legal action
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Timely Response

2016-01-20

New Britain, CT

Improper contact or sharing of info

Debt collection: Credit card

Contacted employer after asked not to
Company Response: Closed with explanation

Disputed: No Timely Response

2016-01-11

Chula Vista, CA

Communication tactics

Debt collection: Mortgage

Frequent or repeated calls
Complaint: I asked that they not call me but to communicate with me in writing. They said that I needed to send them a written request not to contact me in writing, otherwise, they are within their rights to call me. ( See attached letter. ) Is that true? I 'm rebuilding my financial life, after these institutions torched the economy. I plan on negotiating with each of my creditors once my financial situation becomes stable. Here 's my request, I 'd like to know if this is a legitimate collection agency, I 've heard that there are a lot of unregistered, unethical, and illegal collection agencies out there. I want to make sure this is not XXXX of them.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-17

Oxford, GA

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: Received XXXX calls in succession from Delta Outsource Group on my personal cell number, and my office number, I informed the caller to remove XXXX numbers form their call list and to submit all requests to me in writing on XXXX. The calls have continued on a daily basis, I have reminded the caller not to dial my numbers. on XXXX Delta Outsource Group began ringing both lines simultaneously. I finally blocked their number ) on my cell number.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-03

Jensen Beach, FL

Improper contact or sharing of info

Debt collection: Medical

Contacted me after I asked not to
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-09

MN

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Complaint: I keep receiving continued calls ( many times per week ) from the following number ( XXXX ) for a debt owed by my adult son who does not live with us. I have told at least XXXX different people to stop calling and they promise that they have put our number on a do not call list, but they continue to call.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-16

Bronx, NY

Disclosure verification of debt

Debt collection: I do not know

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2015-02-17

Reeds, MO

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Threatened to take legal action
Company Response: Closed with explanation

Disputed: No Timely Response

2014-10-02

Glenarm, IL

Disclosure verification of debt

Debt collection: Payday loan

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2014-09-17

Orlando, FL

Communication tactics

Debt collection: Credit card

Called outside of 8am-9pm
Company Response: Closed with non-monetary relief

Disputed: No Timely Response