Credence Resource Management, LLC

2017-12-27

Ampthill, VA

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response

2017-12-27

Hayward, CA

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Company Response: Closed with explanation

Timely Response

2017-12-23

Cypress, LA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-12-22

Lake Worth, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-12-20

Moapa, NV

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2017-12-18

Scottsdale, AZ

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I called and canceled my XXXX services XX/XX/XXXX. As per their policy they sent me a box to return all of their items in. I fully packed the one large box they sent with each and every item I had ever received of theirs. I then took this box to work and had my daily XXXX driver take it. About one month later I started receiving the harassing phone calls from XXXX claiming I did not return all of their items. I did. Many phone calls, some of which were heated, ensued. They continued to harass me at home and at work until in XX/XX/XXXX I started receiving phone calls from a debt collector regarding this matter. Credence Resource Management LLC is the debt collector. They are attempting to collect {$190.00}. I do not owe XXXX or this debt collector one penny! I returned each and every item.
Company Response: Closed with explanation

Timely Response

2017-12-16

Watkins, CO

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I attempted to close a XXXX account in mid XXXX XXXX. XXXX claims that I should pay an early cancellation penalty because, they say, I signed a 2 year contract that had not expired. On multiple occasions, I have asked them to produce a copy of this signed contract and they, to date, XXXX months later, have been unable to provide me with any proof. They do say, however, that I should trust them and that there is in fact a contract. They also claim that they have sent letters and/or emails offering proof of the validity of the debt ( I assume a signed contract, but they have been unable to tell me what is in the letter ), but I have received nothing from them. On XXXX XXXX, XXXX, I received a collection letter from XXXX, a collection agency acting on behalf of XXXX, requesting payment. I informed them that the debt was disputed and, in compliance with the XXXX XXXX, they sent a letter acknowledging the dispute and have ceased collection activities. I spoke with XXXX again today trying to obtain proof of the validity of the debt and they told me that there was no one to talk to about this and just wait for some letter to show up that will offer some undefined form of proof. This is consuming my time trying to deal with this and causing me some distress. It seems like if a company says that I owe them money, they should be able to provide some proof of that, but, when it comes to XXXX, that apparently is not the case. In the mean time, they are negatively impacting my credit. I would appreciate your assistance in resolving this issue quickly.
Company Response: Closed with explanation

Timely Response

2017-12-14

Claiborne, LA

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-12-12

Stilesville, IN

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Complaint: Company : Credence Resource Management This company contacts me from various numbers and blocks their identify when they call. I have noticed they use a pattern when they call me so I 've been able to add them to a block list, but they are relentless. I have spoke to the company and they were going to set me up on a deferment due to loss of job ; however, they never completed this process and now will not provide me with that ability. They call me from the following numbers and never identify themselves or leave messages ; XXXX XX/XX/XXXX - XXXX XXXX, XXXX XXXX, XXXX XXXX XX/XX/XXXX - XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XX/XX/XXXX - XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XX/XX/XXXX - XXXX XXXX, XXXX XXXX XX/XX/XXXX - XXXX XXXX XXXX XX/XX/XXXX - XXXX XXXX, XXXX XXXX XX/XX/XXXX - XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XX/XX/XXXX - XXXX XXXX, XXXX XXXX XX/XX/XXXX - XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XX/XX/XXXX - XXXX XXXX ( Asked rep to send me copy of debt ), XXXX XXXX ( Same Rep called back just to bother me because I hung up on them for not identifying themselves to me. They stated they will put me in the system to get more phone calls since I 'm not wanting to pay my debt in a timely way. ), XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XX/XX/XXXX - XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XX/XX/XXXX - XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XX/XX/XXXX - XXXX XXXX, XXXX XXXX, XXXX XXXX ( Spoke with their Rep and told them about loss of job and they stated they would make notes and set me up on a deferment, but they never did ), XX/XX/XXXX - XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-12-11

Phenix City, AL

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-12-06

Southaven, MS

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-12-05

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2017-12-01

GA

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Complaint: They would call three times a day for a month after I submitted {$100.00} towards the account. Credence Resource Managemet ( CRM ).
Company Response: Closed with explanation

Timely Response

2017-11-27

Huntington Park, CA

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response

2017-11-26

Dallas, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: XXXX XXXX XXXX XXXX collection agency Credence removed an alleged debit from all 3 credit agencies over 3 years ago as the debt did not belong to me. Now Credence has reinserted this same debt to all reporting agencies under my name without properly notifing me in advance. I have requested Credence collection agency to provide validation of this alleged debt, but they refused to. However, they mailed me a 50 % off settlement offer instead.
Company Response: Closed with explanation

Timely Response

2017-11-24

Lathrup Village, MI

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened or suggested your credit would be damaged
Company Response: Closed with explanation

Timely Response

2017-11-22

Jupiter, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: Credence Resources Management XXXX. XXXX XXXX XXXX MI XXXX XXXX XXXX, XXXX. {$2700.00} XXXX XXXX I disputed this with the credit beaurea as the amount of money that is listed is not owed. I cancelled my XXXX as they were grossly over charging me monthly not according to the monthly agreement. I requested proof showing how and why this was owed from XXXX but never received anything. Now it has been listed with a collection agency and is damaging my credit.
Company Response: Closed with explanation

Timely Response

2017-11-22

Glendale, CO

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: In XXXX XXXX, I had a Permanent Change of Station set of orders for the XXXX XXXX XXXX. I had to move out of XXXX XXXX, TX to XXXX, XXXX At the time of the move, I called XXXX to cancel my internet service. At that time, they cancelled my account and stated that I did not have to return any equipment, and that my account was fully paid for and settled. I proceeded to move to my new station. On XXXX XXXX, my credit card account was charged {$140.00} by XXXX. I called XXXX to question this charge, and they said it was for unreturned equipment, which I was told when I cancelled my account that I did not need to return because I owned the equipment in question. The XXXX representative confirmed on the phone this charge was in fact an error, and that the fastest way to fix the problem would be to put a dispute to my credit card ( XXXX XXXX ) company so that they would reverse the charge, which I did. XXXX XXXX had started the dispute process. On XXXX/XXXX/XXXX, the charge of {$140.00} was reinstated on my XXXX XXXX card. I called XXXX XXXX, and they had told me that XXXX said that the charge was for the unreturned equipment. I had called XXXX again, and they again said on the phone that this charge was not correct, and that I did not need to return equipment because I had owned it, and that I would be sent a refund for the {$140.00}, and that I should speak to my credit card company again to dispute the charge which I did. Approximately 1 month later, I called XXXX XXXX to receive an update on the status of the dispute, and the representative mentioned that XXXX and XXXX XXXX were continuing the dispute process. In the meantime, I still received bills from XXXX and called XXXX back, who again, on the phone, mentioned that I should not be receiving these bills as I do not owe XXXX any money/equipment. XXXX XXXX on XXXX XXXX, sent me notification that the dispute was resolved, and that XXXX would be crediting XXXX XXXX for the erroneous charge. A few weeks later in late XXXX, I received a bill from XXXX for the {$140.00}, and a notice stating that the account would be sent to collections. I tried calling XXXX several times, and was unable to reach a representative. On XXXX XXXX, I received a notice from Credence debt collection service on behalf of XXXX for the {$140.00}. I called Credence and they stated that XXXX would not send a bill to collections if it was incorrect, and explained that the {$140.00} is valid because there is a delay in the last billing cycle when an account is closed. They mentioned that this bill was for the last month of service, not equipment as XXXX had been saying. This was inconsistent, as my monthly bill has never been in the amount of {$140.00}, and I was also told multiple times by XXXX that it was erroneous, and further XXXX XXXX had resolved the dispute with XXXX which ended up crediting my account. Now my account is in collections when it should not be, I have an impeccable record of paying valid bills on time and it is not right that XXXX continues to charge me for something that I do not owe money on and that now they have sent it to a collection agency marring my record. Additionally, the collection agency was very supportive of XXXX, justifying their charge when it is in fact an error. Can you please help me clear this up, and clear my name from collections? I have been a responsible consumer and do not let valid bills go delinquent, and this is unfair to me as a consumer.
Company Response: Closed with explanation

Timely Response

2017-11-18

Fort Worth, TX

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Complaint: A collection of {$2400.00} with Credence Resource Management that had an initial collection year of XX/XX/XXXX has been added to XXXX Report again. Now it is showing as a recent collection from XX/XX/XXXX and I believe this is a Debt that had been removed from my credit report back in XX/XX/XXXX due to the collection agency not being able to verify and validate it was my debt. This debt was initially put on my credit before i was even notified and i fought it then and it was removed. Now it has popped back up 6 days ago in XX/XX/XXXX without any knowledge to me this was still an ongoing issue. I do not want to contact them again due to the harassment i dealt with then but i do feel that i should have been notified. I feel as they violated my rights by adding it back without notifying me at all and i want it removed. I have lived in the same home for over a year and had the same contact information longer than that ( Phone, Email, ect. ) Please have them remove this as they were not able to validate then and this should not be an issue with peoples credit that they are able to just add collections whenever they feel like it. This is Illegal activity alot of people deal with.
Company Response: Closed with explanation

Timely Response

2017-11-17

Chico, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-11-13

Philadelphia, PA

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Complaint: On XXXX XXXX, " XXXX XXXX '' called my wife 's phone from a disguised number which later would n't work when I attempted to call back to verify my complaint was being handled at that company which I believe is against the law to spoof numbers ( XXXX ) at XXXX and started to try to collect a debt for an XXXX bill I 've disputed several times as identity theft and never told me my mini miranda rights until several minutes into the call. After I advised him this was under dispute for identity theft he still tried to collect the debt by insisting on giving me the alleged balance due. I was n't disputing the balance, but rather the debt itself. I then asked for a manager and got " XXXX XXXX ''. He refused to acknowledge the bad training and the illegal contact and was determined to justify his rep trying to collect the debt after being told of the dispute. I asked several times for his manager ( 5 times ) before he placed me on a long hold for his manager " XXXX XXXX ''. XXXX XXXX did n't mini miranda me, but his manager XXXX XXXX did. This company made this experience very frustrating and extended as the call took dozens of minutes, disrupting my whole night with my family. XXXX XXXX XXXX was aware of my identity theft claim, but rather than work with me, they keep working to have new agencies collect this fraudulent debt.
Company Response: Closed with explanation

Timely Response

2017-11-13

Chula Vista, CA

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-11-11

Seattle, WA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I saw I was in collections with Credence Resource Managment through My credit report for XXXX XXXX XXXX I reached out to both companys requesting an iteamization /complete bill breakdown XXXX XXXX XXXX informed me they had no record of it and instructed me to contact the collection Agency which I did and was Only emailed a form stating there was a past due balance of XXXX there was nothing stating what the charges were for there for the debt dose not exist.
Company Response: Closed with explanation

Timely Response

2017-11-07

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2017-11-04

Arco, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: att, credence resource management and XXXX cobtinue to report disputed account due to identity theft that has been previously filed and certified mail to each parties concerned yet they claim this debt belongs to me after thorough investigation I have asked for paperwork and or validation of the debt and they have not responded to my request
Company Response: Closed with explanation

Timely Response