Compass Recovery Group, LLC

2019-10-28

Spring Hill, FL

Threatened to contact someone or share information improperly

Debt collection: Credit card debt

Talked to a third-party about your debt
Company Response: Closed with explanation

Timely Response

2019-09-12

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Closed with explanation

Timely Response

2019-08-22

Durham, NC

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Complaint: XXXX XXXX from the Compas Group has made repeated calls to my phone and to several of my family members in an effort to collect a debt they fraudulently charged to my name. The number she left most recently was XXXX. They have been reported in the past for harassment and were instructed to stop calling my family members in an effort to collect money.
Company Response: Closed with explanation

Timely Response

2019-07-05

Seattle, WA

Communication tactics

Debt collection: Credit card debt

Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-22

CA

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: This is not my debt, I am NOT the account holder- Over the last year, this company has called me 8 times on my cell, and 4 times on my landline. They ask for me by full name, but then say are trying to contact a XXXX XXXX and ask for any contact info for her. I do not know this person. First they claimed she was my mother and that I had to tell them where she was because she owed them a lot of money. I informed them that was not my mother 's name, not even close, and then they said " oh well she is related to you somehow so you need to tell us where she is so we can collect the debt ''. Again, I informed them that I do not know anyone by that name, and just because someone shares a last name, doesnt mean they are 'related somehow ' so stop calling. They didn't. I blocked thier number and then they started calling from a new number. They won't stop. I don't have what they want-I don't know any XXXX ( an old co-worker, but he was a man and his last name was XXXX, so that can't be who they arecalling about ). I thought maybe this was happening if my credit was stolen or something, but nothing odd is on my reports, so why are they harrassing me about a stranger 's debt? How is this allowed?
Company Response: Closed with explanation

Timely Response

2019-03-13

NY

Took or threatened to take negative or legal action

Debt collection: Medical debt

Threatened or suggested your credit would be damaged
Complaint: On XX/XX/ 2019, a representative from Compass Recovery Group contacted my son and left a message on his cell phone with an XXXX number for me to call them. When i called this number, I was surprised to see it was a collection agency. The woman i spoke with did not verify me by name, address, DOB or give me a Mini Miranda warning.She also did not tell me how much the debt was. After I explained my financial situation and living arrangements ( I'm out of work on Worker 's Comp and receiving NO benefits ; I live with my elderly mother and care for her. She is on a fixed income ), she kept insisting I ask my family or friends to help pay this debt.She then stated they would just turn it over to another associate and get a judgement. I told her to go ahead. I have no dispute with my owing it. What I have an issue with is the direct violation of the FDCPA. I recently worked in collections and I know the laws. There is also a HIPPA violation with this woman not verifying me and disclosing sensitive information. A debt collector may also not leave messages.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-06

Mineral Wells, MS

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Threatened to arrest you or take you to jail if you do not pay
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-06-12

Sacramento, CA

Communication tactics

Debt collection: Credit card debt

Frequent or repeated calls
Complaint: XXXX XXXX with a company called Compass Group has been calling my family members, friends and landlord trying to collect a debt I have already arranged with a consolidating company to resolve. I have told him multiple times to stop calling but the calls continue.
Company Response: Closed with explanation

Timely Response

2018-06-06

PA

Problem with the payoff process at the end of the loan

Payday loan, title loan, or personal loan: Installment loan

Complaint: They CRG ( Compass Recovery Group ) referred them as a lawyer not collection agency. I have not received notice of due charges. It has been 3 1/2 years and out of the blue a phone call was made claiming I owed XXXX XXXX {$3400.00}. They said I had made all previous payment on time and they did not understand why this problem occurred. They XXXX ( XXXX XXXX ) closed the account and sold it to XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ) who are not debt collectors. XXXX XXXX XXXX hire debt collectors to handle the case. Now I receive calls pressing to pay this item ( {$3400.00} ) and wanting me to pay and have the matter closed. I have payoff many accounts when illnesses where detected, but never received a letter from XXXX or they would have been paid off long ago. Also is legal for them to try work this out with my wife and I was not a party of. I am a XXXX year old XXXX XXXX vet suffering from XXXX XXXX, XXXX, XXXX XXXX which required XXXX to XXXX, and XXXX XXXX XXXX. This is very stressful which leads to any therapy to not work as well as it should. I feel this a deceptive means of handling this matter. I request a message regarding these matters be sent through US Mail to : XXXX XXXX XXXX. XXXX, PA XXXX.
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Timely Response

2018-05-29

Chester, VA

Took or threatened to take negative or legal action

Debt collection: I do not know

Threatened to sue you for very old debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-05-26

Coalinga, CA

Took or threatened to take negative or legal action

Debt collection: Payday loan debt

Threatened to sue you for very old debt
Complaint: In XX/XX/XXXX I took a loan out for {$2500.00} from XXXX. I later found out that they amount of the loan was in violation of XXXX Law and contested the debt. I made no payments past XX/XX/XXXX. I have received 3 calls from a woman stating her name is XXXX XXXX with Compass Recovery Group ( XXXX ) XXXX though I have been unable to obtain any information about this company. She is attempting to collect on a debt but has failed to identify herself as a debt collector 3 times. In addition, I was not living in XXXX when the loan was taken out but she states the new owner of the debt ; XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Email : XXXX CRCP # XXXX CPRC # XXXX is attempting to sue in that state though when I check to see if a suit has been filed none has. There are 2 issues then ; 1. The statute of limitations has passed ( I believe ) and 2. violation of the FDCPA ( 15 USC 1692d ( 6 ) ) failure to fully disclose and ( 15 USC 1692e ( 11 ) ) failure to divulge they are calling as a debt collector. Furthermore, XXXX XXXX stated Compass is the " legal side '' rather than that they are a debt collector which is false and misleading, a violation of 15 U.S. Code 1692e ( A ), ( B ), ( 3 ), ( 10 ), ( 11 ) and ( 14 ).
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-03-01

San Diego, CA

Communication tactics

Debt collection: Medical debt

You told them to stop contacting you, but they keep trying
Complaint: Company has been calling my personal cell and work number multiple times a day. I submitted a complaint in XX/XX/2016for harassing calls and rude/threatening behavior from one of the female callers. I verbally notified them to stop calling ; however, I am receiving harassing calls once again.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response