Comerica

2017-10-06

Augusta, GA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2017-10-06

Earleton, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2017-10-05

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with monetary relief

Timely Response

2017-10-05

Houston, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2017-10-05

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2017-10-04

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2017-10-03

Alameda, NM

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2017-10-03

Blairsville, GA

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble getting information about the card
Company Response: Closed with monetary relief

Timely Response

2017-10-03

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem using the card to withdraw money from an ATM
Company Response: Closed with monetary relief

Timely Response

2017-10-02

San Diego, CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: XXXX XXXX is the company that handles my XXXX XXXX XXXX XXXX XXXX payment account. This was set up about a year ago. Each month, approximately {$3000.00} is deposited into the account in the form of XXXX XXXX XXXX benefits. On XXXX XXXX two deposits were made and by XXXX XXXX approx {$2700.00} had been electronically transferred to another account. This was an immediate transfer and was NOT authorized by me. I believe there was a breach in their security. I have tried for days now to get XXXX XXXX to work with me on this. I wait for approximately 20 to 30 minutes to get a representative. Once I get one they say that they will transfer me to " level 2 '' and I am then disconnected. I have spent approximately 4 to 5 hours on the phone and they are telling me that other than continuing to call back there 's nothing they can do for me. My account has been completely wiped out. I did not authorize this transaction and the company is making zero attempt to help me resolve this issue. I 'm unable to pay rent or bills until they help me resolve this. The only thing they have done thus far is cancel my account and tell me it 'll be at least 10 days until a new card comes in the mail. In the meantime, I do n't have access to anything.
Company Response: Closed with monetary relief

Timely Response

2017-10-01

KY

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting, activating, or registering a card
Complaint: XXXX - Comerica Bank I have a card through this company where my funds are supposed to be deposited each month. My card was not working so I called to find out what the issue was. The online voice stated I ordered a new card on XXXX/XXXX/XXXX and should receive this in 5-10 days. I however did not order a new card, the card I have does not expire until XXXX and I currently have no idea where my money is, where this new card is, and I can not get ahold of anyone to speak with even though the website states I can speak to someone 24/7. When calling it says all representatives are busy and then disconnects. At this point I do not know how to correct my issue so my niece was helpful with filing this complaint.
Company Response: Closed with explanation

Timely Response

2017-09-30

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2017-09-30

Williamston, MI

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-09-29

WV

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble getting information about the card
Complaint: Direct Express has not responded to me about my bank statements. I have called them 3 times, they can not even tell me if they have been mailed. Each time I call they ask me the same information over and over but do not give me any information. These bank statements are needed immediately for an application. They told me it would be 5 to 10 days each time, it has been over 15 days today since the first call and they will only mail them, they refuse to send by email or fax.
Company Response: Closed with explanation

Timely Response

2017-09-29

Oxford, GA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: Started recieving SSI benefits in XX/XX/XXXX. Direct Express is the company contracts with the Government to distribute these benefits. XX/XX/XXXX during a check of my ballance I discover a charge for {$39.00}. Called to dispute the transaction after viewing numerous consumer complaints on line about the company. After several attempts to resolve the issue it was recommended the card be cancelled and reissued. However in the online comments it was stated that this did not resolve the issue. Further, after being told the issue was resolved, consumers still faced the same issues. Supervisor XXXX of Direct Express hung up without initiating my dispute when I demanded the service be discontinued. I spent several hours just to get to that point to avoid the fraudulent practices and am not willing to go through it again.
Company Response: Closed with monetary relief

Timely Response

2017-09-29

Arvada, CO

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Overcharged for something you did purchase with the card
Company Response: Closed with explanation

Timely Response

2017-09-27

Mitchellville, IA

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Company Response: Closed with explanation

Timely Response

2017-09-27

Laurence, KS

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem using the card to withdraw money from an ATM
Company Response: Closed with explanation

Timely Response

2017-09-26

Atl, GA

Problem with overdraft

Credit card or prepaid card: Government benefit card

Overdraft charges
Company Response: Closed with monetary relief

Timely Response

2017-09-26

Denver, CO

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Company Response: Closed with explanation

Timely Response

2017-09-26

Lawrenceville, GA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2017-09-26

Sanford, FL

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with monetary relief

Timely Response

2017-09-25

Jamaica, NY

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem using the card to withdraw money from an ATM
Company Response: Closed with explanation

Timely Response

2017-09-23

Burlingame, CA

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Personal line of credit

Complaint: I have Home Equity Line of Credit with Comerica Bank. I borrowed {$60000.00} from this line of credit in XXXX 2017. These are my problems with this bank : 1. Bank did not send a monthly statement in XXXX 2017. When it did not come on time inXX/XX/XXXX, I called the bank and was told it was not coming until XX/XX/XXXX. As a result of this I did not pay due interest amount inXX/XX/XXXX because I was told that no interest was due which was incorrect. As the result, the amount of total loan amount increased. 2. Starting XXXX 2017 the bank does not send monthly statements to me by mail while they verified that they have my correct address on file. 3. I have been making payments towards my principal. The bank delayed posting my principal payments for all my payments and as the result the total loan amount increased. Here are specific payments. This information is from my online banking at XXXX XXXX XXXX : 1. This payment was for {$2.00}, XXXX. Payment check no. XXXX was sent to Comerica Bank Loan Center on XXXX/2017 and delivered on XXXX/2017. Funds were withdrawn from my XXXX XXXX XXXX-XXXX account on XXXX/2017. The payment was applied on XXXX/2017. This payment was not applied until XX/XX/XXXX but it was delivered on XX/XX/XXXX. Then on the statement with the closing dateXX/XX/XXXX, I was charged past interest amount {$290.00} and current interest amount {$250.00}. Why was I charged past interest amount when I paid XX/XX/XXXX and the payment should have been applied on time. But it was not, the posting of it was delayed. And this statement also shows on the 2nd page, interest amount {$230.00}. This amount should not have been charged. 2. {$2000.00} principal payment Payment check no. XX/XX/XXXX was sent to Comerica Bank Loan Center onXX/XX/XXXX/2017 and delivered onXX/XX/XXXX/2017. Funds were withdrawn from my ADV TIERED INTEREST CHKGXXXX account on XXXX/2017. The payment was applied on XXXX/2017. The payment was delivered on XX/XX/XXXX. It was not applied until XX/XX/XXXX. 3. {$2000.00} principal payment Payment check no. XXXX was sent to Comerica Bank Loan Center on XXXX/2017 and delivered on XXXX/2017. Funds were withdrawn from my XXXX XXXX XXXX-XXXX account on XXXX/2017. The payment was applied on XXXX/2017. This payment was delivered onXX/XX/XXXX. It was not applied until XX/XX/XXXX 4. {$2000.00} principal amount payment Payment check no. XXXX was sent to Comerica Bank Loan Center on XXXX/2017 and delivered on XXXX/2017. Funds were withdrawn from my XXXX XXXX XXXX-XXXX account on XXXX/2017. The payment was applied on XXXX/2017. This payment was delivered onXX/XX/XXXX. It was not applied until XX/XX/XXXX. 5. Another {$2000.00} principal amount payment Payment check no. XXXX was sent to Comerica Bank Loan Center on XXXX/2017 and delivered on XXXX/2017. Funds were withdrawn from my XXXX XXXX XXXX-XXXX account on XXXX/2017. The payment was applied on XXXX2017. The check was delivered onXX/XX/XXXXXXXX It was not applied until XX/XX/XXXX. I believe that because the bank delayed posting my payments, I paid more interest that I should have paid.
Company Response: Closed with monetary relief

Timely Response

2017-09-21

Chicago, IL

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response