Comerica

2019-02-06

Aslo, MN

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting, activating, or registering a card
Company Response: Closed with explanation

Timely Response

2019-02-05

San Jose, CA

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Complaint: on XX/XX/XXXX i want to log in my online banking to make a payment XXXX dollars, after i type my password three time, everything is correct but the bank said is in correct then log my account .it make me late payment that ; s not the first time after i type the password it said is in correct, happen for more than 4to 5 time and i try to contact the customer service IN XX/XX/XXXX i contact customer service i wait more than hour until i hang up still no one answer my phone? than on XXXX XXXXi try again i wait for almost 2 hours same thing until i hang up still no one answering my phone today i call again still no one answering my phone .what kind of customer service they provide.up to today my online account still can not use it.
Company Response: Closed with monetary relief

Timely Response

2019-02-05

Louisville, KY

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Complaint: On Friday XX/XX/2019 at XXXX central standard time I set up a funds transfer with XXXX XXXX to put XXXX into my XXXX XXXX bank account it turned out that it was not allowed to do this unless you done it before no where does it say that I was told I wasn't getting any if my money back and I have contacted the ftc Federal reserve bank and department of Justice us attorney office with that being said I was notified by XXXX XXXX that I will have all money totaling XXXX back in my card in 5 days from the time the transaction took place
Company Response: Closed with explanation

Timely Response

2019-02-04

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-02-04

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-02-04

Cherry Hills Village, CO

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2019-02-03

Deer Park, WA

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with explanation

Timely Response

2019-02-03

Highland, CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Complaint: XXXX XXXX needs to be shut down. They are not above the law. They do not refund money when unauthorized purchases are made on social security credit card. I purchase a XXXX car wash and somehow under the transmission they took out all of my funds of XXXX. Now this is only a car wash not a place to pump gas. It was so obvious there was an error but XXXX XXXX denied my claim. You really need to investigate this I now think they have an automatic denial letter generated for false charges to the consumer 's and they forget they are regulated the federal laws like a bank. I believe this is an incredible crime on their part and I would like my money back.
Company Response: Closed with explanation

Timely Response

2019-02-02

KY

Fraud or scam

Credit reporting, credit repair services, or other personal consumer reports: Credit repair services

Complaint: My XXXX XXXX MasterCard isn't releasing my credit info but I keep getting charged by all 3 credit but was monthly and it's making a score of XXXX it's not right it was XXXX they are robbing me with bank fees to at XXXX XXXX XXXX in XXXX ky XXXX it's litteraly the credit bureau charging me over and over and XXXX XXXX us treasury card is being robbed. Some XXXX XXXX XXXX laughed at me like it's an error and it's not funny. Only credit card I got is XXXX XXXX Comerica government card and it's secured my credit should be stellar never missed a payment on my at & t bill ever either. It's not fair
Company Response: Closed with explanation

Timely Response

2019-02-02

OH

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: I get SSI and my deposits are made to a XXXX XXXX XXXX. This morning I went to check my account and I could not access my card. Upon calling I could not access anything. After four hours I was finally able to talk to someone who said I would need to talk to a Level 2 Fraud person with XXXX XXXX. Upon trying to transfer I was disconnected. Then 2 hours later I got another representative and she was finally able to determine that I am infact ME by previous withdrawal information. I was then told by her that on XX/XX/29 someone in XXXX Florida pretending to be me had called in with all my information and had XXXX XXXX issue a new Card and it was sent to XXXX XXXX XXXX XXXX XXXX XXXX XXXX Florida XXXX. She the rep with XXXX supplied this information to me. I asked her I had recently moved from XXXX to XXXX in XXXX did they have XXXX as my previous address she said that was not what they had on file. She waited for nearly 45 minutes so they could transfer me to the FRAUD Division with XXXX XXXX who told me I would be issued a new card however it would take 45 to 90 days before a refund and this CLAIM could be investigated. They said it was my fault because I must have leaked my personal information. My old card has been in my wallet since last month and no one has access to this. I had to file a police report which I did with XXXX OHIO Police Department Lt. XXXX, I put a Fraud Alert on my accounts with XXXX and XXXX XXXX like As soon as I knew what had happened. I also contacted Social Security and will be going there on Tuesday I filed a formal complaint with Social Security through there XXXX number Fraud XXXX XXXX said they would not be refunding my SSI money I would have to pay XXXX fee for a new card. I read online today that XXXX XXXX had posted an article about Comerica Bank and the Breach of Public information of Clients and how it had affected a lot of veterans back in XXXX, https : XXXX XXXX XXXX again wants me to send my personal information plus a police report to XXXX XXXX Texas . The same Texas that was posted in XXXX XXXX that they supposedly closed.
Company Response: Closed with monetary relief

Timely Response

2019-02-01

Anaheim, CA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: I have attempted for too long to get this matter figured out with the bank. They have played games and having been dragging this along for years now. I began my dispute on unauthorized fraudulent transactions immediately after they began. This bank has done nothing but continue to allow fraud.
Company Response: Closed with monetary relief

Timely Response

2019-01-30

Steubenville, OH

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: Fraudulent activity on my account, missing {$580.00} that was not authorized, by me.I called the company, to report the unauthorized activity, on XX/XX/2019. Company informed me, they could not stop the transaction in the middle of it happening, and to call back in 5 days.I then called them back in 5 days, on XX/XX/2019. I said, " I enjoyed the XXXX XXXX music, while on hold, but want to authorize them to file a dispute, with whoever it was that took money from my account, without my authorization.I was told that they could not hear me. I know I was being heard, nothing was wrong with my phone. They said, since they could not hear my response of authorization, to have a nice day, and hung up on me. The company name, is as followed ; XXXX XXXX @ XXXX. I spoke with, customer service, representative. Thank you for your attention to this matter.
Company Response: Closed with monetary relief

Timely Response

2019-01-30

Detroit, MI

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-01-30

Laguna Beach, CA

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with monetary relief

Timely Response

2019-01-30

NC

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Complaint: I expect full provisional credit, as I was told they are open 24hrs day even XXXX. I open the FRAUD DISPUTE on XX/XX/XXXX and faxed the complaint back to Friday XX/XX/XXXX this is in violation of federal banking laws, including Regulation E, Section 226.12 by Comerica Bank ( illegally withholding funds from debit card holders ) ... Who has reported Fraud on my account concerning my account about my money took by means of CREDIT CARD FRAUD I have sent my information in Friday XX/XX/XXXX and POLICE REPORT NUMBER # XXXX for credit card Fraud, I was told it will be only 24-48 hours it's been 11 days and 8 Business days now I'm told it will be XX/XX/XXXX that will be 17 days and 12 business days which Regulation E provisional credit states in these cases, banks must generally provide consumers with a provisional credit to their account within 10 days of the bank receiving the error notice. Also, banks must notify consumers about the provisional credit within two days of providing the credit, if you notify your bank of a potential account error, Regulation E requires a bank to investigate and determine whether an error occurred within 10 business days of receiving your notice ( or 20 business days for new accounts ). If a bank is unable to complete its investigation within the appropriate timeframe, it may take up to 45 days to determine whether an error occurred. But in these cases, banks must generally provide consumers with a provisional credit to their account within 10 days of the bank receiving the error notice. Also, banks must notify consumers about the provisional credit within two days of providing the credit I have RESERVED ALL RIGHTS BY SIGNING UCC 1 308 this is even not being acknowledge at this time I need answers. This is in violation of the FDIC I'm sending this complaint to these people listed below that are supposed to protect my rights. 2 ) XXXX XXXX, OIG of Social Security, at XXXX. 2 ) XXXX XXXX of Comerica Bank, who is the person responsible for allowing all this to happen email is XXXX. 3 ) XXXX XXXX, Chief Counsel of Treasury OIG, at XXXX. 4 ) XXXX XXXX, an investigator with Treasury OIG, XXXX. XXXX ) Advocacy - XXXX XXXX XXXX Mr. XXXX,, Please note, we have until XX/XX/XXXX ( per Regulation E ) to make a decision. Thank you for diligently providing the information we need to investigate your claim. I apologize for the confusion, and as a courtesy I have forwarded your information to our Disputes Team supervisor for review. I will send a follow up email once a determination has been made. Thank you for your patience in the matter! Thank you, XXXX THEY HAVE REFUSED TO ACKNOWLEDGE Regulation E BUT THEY KEEP USING THIS Regulation E BUT NOT DOING WHAT IT STATES as here ( Please note, we have until XX/XX/XXXX ( Regulation E ) to make a decision. Thank you for diligently providing the information we need to investigate your claim. I apologize for the confusion, and as a courtesy I have forwarded your information to our Disputes Team supervisor for review. I will send a follow up email once a determination has been made. Thank you for your patience in the matter! Thank you, XXXX ) Which this which XXXX is in correct anf I Demand Answer and the Copy of the Investigation that has been done.
Company Response: Closed with monetary relief

Timely Response

2019-01-29

Stkn, CA

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with monetary relief

Timely Response

2019-01-28

Fresno, CA

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with monetary relief

Timely Response

2019-01-28

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2019-01-26

Niverville, NY

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: My XXXX payments are loaded on to a XXXX XXXX debit card managed y Coamerica Bank. On XX/XX/XXXX i was notified of a transaction in the sum of {$900.00} made at XXXX XXXX XXXX in XXXX XXXX NY. I called immediately on XX/XX/XXXX to report this fraudulent transaction as i live in XXXX ny and have never even been in XXXX XXXX NY ( near XXXX XXXX XXXX ). They told me that they could not open a dispute until the transaction cleared. I called the following day at which time the transaction had processed and I could file a dispute, dispute number XXXX. I cancelled my card and they issued a new card via XXXX for a charge of XXXX, They also said i needed to complete a fraud questionnaire which i promptly completed on XX/XX/XXXX and sent back to them by fax on XX/XX/XXXX and mailed by usps certified mail return receipt. They said on XX/XX/XXXX they fad not received my fax and i sent it to them again on XX/XX/XXXX. I called customer service and i seem to get the runaround. This was a totally fraudulent transaction. I am looking for a provisional credit. This my social security XXXX money and this is how i live and pay my bills. Please help.
Company Response: Closed with monetary relief

Timely Response

2019-01-25

Stafford, VA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: XX/XX/2018, .XXXX. XXXX XXXX, ca. a amount of : {$370.00}, was taken out of the, XXXX XXXX Account, by a unauthorized persons, and the credit card company has not reimbursed the amount, or amounts to any of the previouse compliants, made, round or about XX/XX/2018-XX/XX/2018. The complaints were made to : ICE, internet crime complaints online, thru-XXXX County Sheriffs office.=, XXXX XXXX , @ processing payment services : XXXX XXXX XXXX XXXX Texas ,XXXX . The complaint is the credit card company has not returned any if the amounts set on any of the complaints
Company Response: Closed with explanation

Timely Response

2019-01-25

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2019-01-25

Floresville, TX

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-01-25

Trouble using the card

Credit card or prepaid card: Government benefit card

Trouble getting information about the card
Company Response: Closed with explanation

Timely Response

2019-01-24

Cottonwood, CA

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-01-24

Detroit, MI

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response