Coinbase, Inc
Consumer Complaints
There are over 2974 complaints on file for Coinbase, Inc. Dated between 2019-11-25 and 2014-09-10.
Complaints Page 24
2018-03-10
Bent Mountain, VA
Unauthorized transactions or other transaction problem
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-03-10
Birmingham, AL
Wrong amount charged or received
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-03-09
Arvada, CO
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I have an account with a company called Coinbase. Initially, when I opened the account, I was in the state of Wyoming. I initially purchased a virtual currency called bitcoin in the state and the exchange allowed me to do this. However, I wanted to buy more coin and they said I had to upload my Identification. Upon uploading my identification, Coinbase locked my account and would not allow me to access the funds already in the account. ( I had approximately {$50.00} in the account ).
I have since moved to colorado and attempted to unlock my account by uploading my Colorado ID per the instruction of Coinbase. That action was taken approximately 1 year ago. Coinbase still has not unlocked my account. The company told me numerous times they would unlock my account and said the case had gone to a specialist but still nothing has come of this. The company essentially steals money by locking accounts.
Company Response: Closed with explanation
2018-03-09
Three Bridges, NJ
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I wired {$10000.00} from my bank to Coinbase on XX/XX/XXXX, which was supposed to appear in my XXXX account immediately. Since then, I've called many times, each time they're telling me that a specialist will get back to me. I've also emailed many times to which nobody has replied. I've messaged them all over social media to no avail. It's now XX/XX/XXXX and I still have not been contacted by anybody, not even to say that my case will be looked at eventually. Please help me, that's all the money I have.
Company Response: Closed with explanation
2018-03-09
Key Biscayne, FL
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I sold XXXX LTC Litecoin on Coinbase at {$220.00} per LTC. I was to receive the amount of {$720.00} back to my XXXX XXXX account ending in XXXX, on XX/XX/2017. Also, on the same day, I sold XXXX BTC Bitcoin at {$12000.00} per BTC. I was to receive {$130.00} to my XXXX XXXX account ending in XXXX on XX/XX/2017.
I have yet to receive any money to my account. I tried calling the Coinbase customer service several times, and after being left on hold for hours at a time, and being hung up on instantly, once the call gets through, I decided to take further action and contact you guys.
Company Response: Closed with explanation
2018-03-09
Phila, PA
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-03-09
Liverpool, TX
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Complaint: Sometime in XX/XX/XXXX I received an email from Coinbase saying they had accidentally double-charged some customers. At the end of XX/XX/XXXX, my credit card noticed that I had bought the same amount of cryptocurrency {$100.00} dollars twice in a span of 4 days in XX/XX/XXXX ( XX/XX/XXXX and XX/XX/XXXX ). My credit card reversed one of the charges, amount reversed was {$100.00}. I received an email from coinbase on XX/XX/XXXX saying that my account was short of {$100.00} dollars. When I tried to login, it asked me to pay the amount, I paid it via my other back account ( not the credit card that rejected it because coinbase had already removed it ). According to my bank statement, they received this XXXX dollars back on XX/XX/XXXX. Yet my account remains frozen ( for buying ) despite several inquiries into the matter. What is worse is that they have also completely shut down my XXXX account, no explanation has been provided for this. XXXX is a sister company of coinbase, I have XXXX dollars deposited in XXXX and I am unable to access this, this despite not owing them any money. After several phone calls and emails, no explanation has been provided for shutting me out of my money. I can not even open XXXX to check if the money is still there, I am completely unable to open my account. This is unacceptable. No explanation and no recourse, just unanswered phone calls and emails.
Company Response: Closed with explanation
2018-03-09
PA
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I purchased a digital currency on Coinbase on XX/XX/2017. They sent me an email saying my bank denied the transaction. I looked in my bank account and they had taken the money from my account. I gave them the XXXX transaction number. I talked to my bank, they said I need to contact coinbase to solve. I opened a ticket the next day. I have sent 20 emails and they keep saying they are working on it. Its been 3 months. Below is the info I sent them. They are not responding.
I made a purchase of XXXX ETH for {$600.00} on XX/XX/XXXX with my XXXX XXXX debit card on file. You ( coinbase ) took the {$600.00} from my account. You then sent me an email saying my bank declined the purchase! It did not! Below is the XXXX transaction number from my XXXX XXXX debit bank account. I contacted them, XXXX, and they said you took the money and I need to solve it with you. Thats when I opened a ticket. Here is the XXXX ID number.
XX/XX/2017 WITHDRAWAL CHECK CARD COINBASE CHEAPSIDE GB DATE XX/XX/17 XXXX XXXX Here is my ticket number they gave me Case # XXXX XXXX XXXX
Company Response: Closed with explanation
2018-03-09
Everett, WA
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I have used the service from coinbase for months and there was an error occured from their system that some of my deposit money from my bank account has not been missing into my coinbase account.
I have tried to resolve the issue with those missing funds througout coinbase support and it seems that they were trying to helped me out from the beginning and now they are completely ignoring my request. And here is all emails that I've sent and received from coinbase support.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Coinbase Support XXXX : XX/XX/XXXX XXXX : XXXX : RE : {$1200.00} extra charged from my bank account XXXX Hi again, Thanks for reaching out and for providing the requested information.
Having investigated the issue with your buy transfers, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.
Thank you for your patience.
On XX/XX/XXXX at XXXX PST XXXX XXXX XXXX wrote : Hi. thanks for your response.
I am attaching a screenshot photo of my bank acct # that shows all the dates of transactions and ref # as well as you requested more details.
As you can see from the screenshots that I attached, there were 12 single transactions of {$300.00} each that occurred on XX/XX/XXXX however I've had only received 9 transaction out of them ( or it could be possibly less than 9, please review my coinbase wallet account to find it out ).
I would recall that there was some error code with purchasing ETH from coinbase and I can guess that it could be an issue with relating with that matter.
XX/XX/XXXX Show additional information for activity type other payment -XXXX COINBASE.COMXXXX DES:XXXX ID:XXXX INDN : XXXX XXXX XXXX XXXX ...
activity type other payment C status type icon cleared Cleared. Select to mark activity type other payment -XXXX COINBASE.COMXXXX DES:XXXX ID:XXXX INDN : XXXX XXXX XXXX XXXX ... as Reconciled -XXXX XXXX Show XX/XX/XXXX Show additional information for activity type other payment -XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ...
activity type other payment C status type icon cleared Cleared. Select to mark activity type other payment -XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ... as Reconciled -XXXX XXXX Show XX/XX/XXXX Show additional information for activity type other payment -XXXX COINBASE.COMXXXX DESXXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ...
activity type other payment C status type icon cleared Cleared. Select to mark activity type other payment -XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ... as Reconciled -XXXX XXXX Show XX/XX/XXXX Show additional information for activity type other payment -XXXX COINBASE.COMXXXX XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ...
activity type other payment C status type icon cleared Cleared. Select to mark activity type other payment -XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ... as Reconciled XXXX XXXX Show XX/XX/XXXX Show additional information for activity type other payment XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ...
activity type other payment C status type icon cleared Cleared. Select to mark activity type other payment -XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ... as Reconciled -XXXX XXXX Show XX/XX/XXXX Show additional information for activity type other payment -XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ...
activity type other payment C status type icon cleared Cleared. Select to mark activity type other payment -XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ... as Reconciled -XXXX XXXX Show XX/XX/XXXX Show additional information for activity type other payment -XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ...
activity type other payment C status type icon cleared Cleared. Select to mark activity type other payment -XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ... as Reconciled XXXX XXXX Show XX/XX/XXXX Show additional information for activity type other payment -XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ...
activity type other payment C status type icon cleared Cleared. Select to mark activity type other payment -XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ... as Reconciled XXXX XXXX Show XX/XX/XXXX Show additional information for activity type other payment XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ...
activity type other payment C status type icon cleared Cleared. Select to mark activity type other payment XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ... as Reconciled XXXX XXXX Show XX/XX/XXXX Show additional information for activity type other payment XXXX COINBASE.COMXXXX XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ...
activity type other payment C status type icon cleared Cleared. Select to mark activity type other payment XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ... as Reconciled XXXX XXXX Show XX/XX/XXXX Show additional information for activity type other payment XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ...
activity type other payment C status type icon cleared Cleared. Select to mark activity type other payment XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ... as Reconciled XXXX XXXX Show XX/XX/XXXX Show additional information for activity type other payment XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ...
Edit DescriptionSave DescriptionCancel Edit Description activity type other payment C status type icon cleared Cleared. Select to mark activity type other payment XXXX COINBASE.COMXXXX DES:XXXX ID : XXXX INDN : XXXX XXXX XXXX XXXX ... as Reconciled XXXX XXXX Here is more details.
I would appreciate your help and It has been awhile since I've submitted this matter so please update the progress of correcting it asap.
Thank you.
XXXX : Coinbase Support XXXX : XX/XX/XXXX XXXX : XXXX : Re : {$1200.00} extra charged from my bank account On XX/XX/XXXX at XXXX PST " Coinbase Support '' XXXX wrote : Hello there , Thank you for contacting Coinbase.
I apologize for the delay in responding to your email and for all the trouble. As we experience rapid growth, we are also experiencing a high volume of support requests and are trying to get through them as fast as we can.
I would be happy to assist, however, I will require more information before I can help. Please provide the exact date of the buy transfers that you are referring to, for me to look into this further.
Thanks for your patience, and I look forward to assisting you with this!
For more inquiries, please visit https : //support.coinbase.com/ Thank you for using Coinbase.
Best, XXXX Customer Support On XX/XX/XXXX at XXXX PST XXXX XXXX wrote : There is four transactions of {$300.00}, total sum of {$1200.00} has been charged error or missing. Please check my account history and confirm it. I want refund the overcharged amount of {$1200.00} back to my bank account. Thanks On XX/XX/XXXX at XXXX PST XXXX XXXX wrote : There is 12 of {$300.00} transactions on pending status in my bank account but there has been only made 8 transactions instead of 12. Please review my accounts 's deposit history and refund {$1200.00}. Thank you.
This message was sent to XXXX in reference to Case # XXXX Follow this link to view the status of your case and add additional comments : XXXX XXXX XXXXXXXX -XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX as it stated from emails that I received, the case number is XXXX and I really want my money back.
Thank you so much for your help.
Company Response: Closed with explanation
2018-03-09
Key Biscayne, FL
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Dear CFPB Team, I need your help on this matter, has been few bad days for me waiting for coinbase to resolve my issue and I have bad customer service and no support. I bought some litecoin on XX/XX/XXXX and they charged my credit card twice for the amount of {$580.00} us dollars, since my credit card was charged twice the my bank did a reversal and reject the two payments. Then I tried to login back into my coinbase account and they ask me for the payment of {$580.00}, I submitted the payment using my personal checking account and they took the money from my account so they said it is paid already few days ago, they reply me back after several calls and emails saying that they received my payment but my account should remain locked until an specialist review it, its been few days and this remain as it is, I called several times and they told me the same thing, I email then too and they replied the same, I am attaching the case history, it is not fair as coinbase treat the clients. I need your help having my account unlocked and gaining access to my funds, all my funds in coinbase are in us dollars. I just called right now and they gave me the same response, over and over, they don't unlock my account.
Thank You!
Company Response: Closed with explanation
2018-03-09
Oxford, GA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: 1. {$100000.00} was wired to my coinbase from a my wife 's bank account on XX/XX/17. Because the bank account name doesn't match my coinbase account, so the {$100000.00} was returned to her bank account. thanks for that.
2. therefore, I wired {$50000.00} from our XXXX joint account on XX/XX/2017 to the same coinbase account, then never heard from the coinbase again.
3. And i wired {$100000.00} from ourXX/XX/XXXX joint account on XX/XX/2017 to the same coinbase account, then never heard from the coinbase again.
4. I sent request through the XXXX customer support 6 weeks ago with the case # XXXX, but nothing has been resolved.
5. I put traces with both my banks two weeks ago, but your side never responded neither of the banks.
6. It has been two and half months, no resolution to the total {$150000.00} fund. their customer service has not helped me any, and it is absolutely unfair to treat customers this way.
Company Response: Closed with explanation
2018-03-09
Oxford, GA
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I was locked out of my XX/XX/XXXXaccount on XX/XX/18. I waited a while since this usually clears up on its on but it did not. I called customer service and he told me he could not help me. He said he would send an me an email in which would explain how to get in touch with the appropriate department. I never received an email. I logged into my Coinbase app on XX/XX/18 and tried to buy some BTC. It prompted me to verify my identity, which I had done months before. I followed the process and received an email stating that I had been verified. But when I tried to make a purchase it gave me the same error. I verified again and received an email confirmation. But the app still said that my Buys had been disabled. I received the same message on the website.I contacted customer service who verified that I can not make purchases, but could not tell me why. She said she would escalate it and that was all she could do. She said someone would contact me shortly. Meanwhile I have USD sitting on XX/XX/XXXX that I can not access as well as roughly ETH and BTC. I would like to access my funds immediately but can not. I have heard numerous complaints from customers stating it took months and still no response from Coinbase. This is unacceptable.
Company Response: Closed with explanation
2018-03-09
Federal, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-03-09
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I had to send euros to a specific bank account to verify an account, this was so I could withdraw my money from the Coinbase account.
Its now been over two weeks with little to no response from them and the account is verified. They state it will take one or two business days. Its been 14 and no response.
Company Response: Closed with explanation
2018-03-08
Foothill Ranch, CA
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: The main problem I am having is with coinbase. When I first made coinbase back in XXXX, I chose coinbase over other platforms because it didn't require SSN which I don't have since I am an XXXX XXXX in the United States. Ever since XXXX, I spent about 700 $ ( including transaction fees ) on purchasing litecoin on coinbase. However, recently when I tried to log into coinbase, they locked my account saying that they needed " additional customer information '' and asked me to type in my SSN ( which I don't have ). Therefore, I'm currently unable to access my coinbase wallet, even though I wanted to pull out all my litecoins. I didn't gain any profit from my purchase so I just wanted to pull out at a safe point where I only lost about 50 , but due to coinbase locking my account, I'm no longer able to do anything but sit and watch my investment diminish.
Company Response: Closed with explanation
2018-03-08
Queens, NY
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On XX/XX/XXXX at around XXXX XXXX I was victim of internet crime. I was trying to make a transaction of money from my XXXX account into my Coinbase account.
I was trying to convert Tron in lite-coins in my XXXX, in order to send to my Coinbase account and I couldn't, and so I decided to call to XXXX Customer Support number I found on XXXX. I called and immediately someone answered by the name : '' XXXX ''. He said he would help me resolve the issue and instructed me to give him access to my XXXX account. Then he said there was something wrong with my Coinbase account and that this was the reason for why i was not able to do the transaction. He then asked me to give him access to my Coinbase account. Within a minute, I had no balance on my Coinbase Account, where I previously had 2 bitcoins and 8 lite-coins for an amount of {$22.00}. I asked him why my balance was at XXXX and he said that I would have to wait a couple of minutes an the hung up. In my desperation, I called again and no one picked me up. I searched for other number to call and they did not pick up either. I finally received a call back from one of the numbers I had previously called. I spoke to " XXXX XXXX '', and he told me I was hacked, and that in order to retrieve this money I would need to send him {$1000.00} in Gift Cards. I did not believe this and hug up. I have contacted to coinbase immediately explaining and they told me to file this report at that time.
The numbers that I called were supposed the Customer Service Support of XXXX are : XXXX - this is the initial number I called, where I talked to XXXX.
XXXX - Extension XXXX this is the number that called be back and asked me for XXXX $ in Gift Card, XXXX XXXX ... and few days after still was calling me at home.
XXXX ; XXXX ; XXXX ; and XXXX, these number are still on XXXX as a XXXX Customer Services, and timing every day. They do not only stool my 2 bitcoin and 8 litecoins from Coinbase, they also stool my IOTAS and TRON from my XXXX Account ( around {$3.00} ) I am so desperate.
In other hand I had Money in transit from my bank account to Coinbase at that time for XXXX $ us that is why this hackers did not took that amount too. Coinbase sent me a confirmation of that amount arrived on my account on XX/XX/XXXX, but I couldn't see even that statement, because since Coinbase knew about this problem and received this complaint, they blocked my account I understood that, but since that time, I have been calling every day ... but nobody tell me what is going on, I dont't know nothing about the amount of XXXX $ and even they told me that the other amount of XXXX $ is on my account, I never have access to my account, they said that they will communicate with me, but it is almost one month, and I don't have any news from y money or my account.
Company Response: Closed with explanation
2018-03-08
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-03-08
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I have Euro XXXX sitting in my account with coinbase.
I have been trying to withdraw the funds for the past 4 weeks.
The first week was due to my error in linking the wrong account. since then I have sent XXXX euro to verify my account as per their online instructions.
I have reported via their support desk and called them 3-4 times from the XXXX.
They said that I should send XXXX euros to make it work, which I did. The money appeared in my Coinbase account but the bank account is still not verified.
they say they have a backlog of issues like this, this is unacceptable and I need to withdraw these funds as soon as possible.
thank you
Company Response: Closed with explanation
2018-03-08
Bannockburn, IL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-03-08
Burlingame, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2018, Coinbase made an unauthorized withdrawal of {$240.00} from my XXXX XXXX XXXX checking account. The transaction listed itself as a Bitcoin ( BTC ) purchase. I did NOT request this. I also did not receive any notifications/confirmations via email or in my coinbase account. I did not receive the BTC that was supposedly purchased.
I called Coinbase the same day and they assured me that my issue would be treated as a priority and the money returned. Nothing happened for two weeks despite multiple email requests for updates.
Company Response: Closed with explanation
2018-03-08
Lewisville, TX
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On XX/XX/XXXX I made transaction with my credit card to buy crypto currencies which was successful.
On XX/XX/XXXX XXXX made a duplicate transaction on my credit card which caused me an extra charge of XXXX dollars which I disputed with my bank. My bank kept the entire amount on the hold and rejected the transaction which was not my intent.
On XX/XX/XXXX Because of this the XXXX put my purchase ability on hold. I made the payment using my checking account immediately and the funds got transferred to coinbase but never the gave back my purchase ability. It has been two weeks and I payed the amount and I contacted the customer care but I never got any support. I have funds in my account which they neither give access to me and I am loosing more money than the amount it was charge back.
Company Response: Closed with explanation
2018-03-08
Mc Farland, WI
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I have an account with coinbase.due to some technical chargeback issues.I have been locked out of my account since XX/XX/2018.I talked to them o phone a dozen time.but they just say they have escalated my issue.which usually take 4-6 business day or little longer.buf its been 20 days almost.still no one has a clue.i no longer wan na be with this coinbase and want to withdraw all my fund and close the account but they dont even let me do that .says once resolved then only I can access my account to withdraw.but they gon na take few days few weeks few months or a year or forever.loosing my mind.feels like biggest mistake of my life to be in crypto in coinbase
Company Response: Closed with explanation
2018-03-08
Fairfax, VA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation
2018-03-08
Jc, TN
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-03-08
WA
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I have had a coinbase account since XX/XX/XXXX till current. I have used their exchange XXXX same time. On XX/XX/XXXX, I was surprised coinbase disabled my account " buy '' feature and that also meant I can NOT log in my XXXX account. I have my funds ( Cash {$23000.00} and Coins worth {$25000.00} ) in XXXX.
I called and emailed coinbase and XXXX 15 times so far over the past 18 days. I am only told my account is under specialist review and they are busy, the specialist will try to review your account but no time frame when it may happen.
In my calls and emails I specifically request coinbase/XXXX to release my funds since they have no right to freeze it and they responded with same point that the specialist will review account.
I have used coinbase since XX/XX/XXXX and I have submitted all documents to verify my ID and income sources, including my bank and credit card information. I submitted my driver license, my USA passport and every required information coinbase requested.
I have found many customers on social media are experiencing same issue withcoinbase, freezing accounts and no access to funds. I believe this is not a legal action for coinbase to do and they should be reviewed by state and federal authorities.
Company Response: Closed with explanation