Capio Partners, LLC
Consumer Complaints
There are over 694 complaints on file for Capio Partners, LLC. Dated between 2019-12-12 and 2013-07-26.
Complaints Page 7
2019-04-23
Florence, SC
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Complaint: XX/XX/2018 {$1100.00} Reporting negative on credit report
Company Response: Closed with non-monetary relief
2019-04-21
Taft, OH
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Complaint: XXXXXXXX hospital make a mistake by giving me a XXXX shot for XXXX without getting it approved first. This shot alone cost around XXXX since the hospital made this mistake they agreed to dismiss the charges and I was not suppose to even get a bill. I have talked with them many times and they have apologies to me for this. However somehow by miss communication this bill went to collections. to Capio partners which in turned showed up on my credit report and lowered my credit score 35 points. I have been talking to a XXXXXXXX hospital representative about this matter and he has assured me that this will be taking care of and this would come off my credit report. I have also mailed a letter to the collection agency and gave them his phone number in an effort to get this removed from my credit report.. I have disputed this on XXXX with no results. You can contact XXXX XXXX a rep with the hospital and he can verify all of this. Phone : XXXX XXXX, Fax : XXXX XXXX XXXX.
Company Response: Closed with non-monetary relief
2019-04-18
Magnolia, TX
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Complaint: There is a medical bill that is reporting on my credit file that I know nothing about. I have medical coverage and never received anything from a provider 's office indicating I owed money. I have insurance and as far as I knew everything was covered. Why didn't this company or any office send me notification???
Company Response: Closed with non-monetary relief
2019-04-09
Fort Pierce, FL
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2019-04-06
Jacksonville, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2019-04-06
Riverview, FL
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: On XXXX XX/XX/XXXX I received alerts that this collections company " Capio Partners LLC XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX, tel XXXX '' placed an entry on my XXXX and XXXX credit report for the amount of {$91.00}. Because I did not recall receiving a letter or any type of communication from the company regarding the matter I contacted them and spoke with a representative regarding the debt. She advised it was the remaining unpaid balance of a hospital bill. She read the address to me and it was not the correct address, so I provided her with my correct address. I told her that what her company has done was illegal as it violates FDCPA law ( specifically section 809 ) because I was never given an opportunity to even review their claim of the debt owed, to research it on my own, or even dispute the amount because again, they sent the bill to the wrong address. So the representative asked me to hold and she comes back and says that her supervisor agreed to delete the entry from my credit report if I paid the debt since they acknowledged that they did in fact send the bill to the wrong address. I said that was not acceptable because it is still in violation of FDCPA law, I said no you must first remove the entry on my credit reports, send me an official bill/statement to my correct address, then allow me to exercise my rights as a consumer or pay the debt if it is in fact owed. She again said that I was incorrect, that they would only delete the entries if I paid the debt. I told her that she was wrong once again, I asked her to send me a copy of the bill, and then I advised her that I would be filing complaints with the XXXX and the CFPB because what theyve done is illegal. Then today when researching their company to file this complaint, I noticed in my personal email that I had communications with their company back in XX/XX/XXXX where I had them update my address and to send any further collections notices to my proper address. A lady by the name of XXXX XXXX acknowledged that I was correct and sent deletion notices to the credit bureaus and send me a letter indicating that she had in fact requested the deletions. They were deleted within a week I believe. I Feel that this company has a bad habit of placing entries on consumers credit reports with no regard for FDCPA laws. Additionally, by the representatives response of theyll delete it if I pay it was more of a bribe attempt in my view. Instead of her acknowledging that they did not follow the law with my particular debt they claim I owe, they wanted to extort monies from me first before I even had a chance to research to see if the debt was even owed. This is incredibly inappropriate for any company to do to a consumer in my view.
Company Response: Closed with non-monetary relief
2019-04-06
Indianapolis, IN
Took or threatened to take negative or legal action
Debt collection: Medical debt
Threatened or suggested your credit would be damaged
Complaint: I have a collection from XXXX XXXX XXXX for {$960.00} from XXXX XXXX XXXX. I do not use this hospital. Ive never received a bill or a call in regards to this bill. Called this collection company and can not get ahold of anyone. I have been repairing my credit for awhile and pay on all of bills. I am trying to purchase home for my children and I want to remove this. I have been trying to reach someone for over a month.
Company Response: Closed with non-monetary relief
2019-04-06
Allenwood, NJ
Attempts to collect debt not owed
Debt collection: Medical debt
Debt was paid
Complaint: I received a collection notice from XXXX XXXX, XXXX located at XXXX XXXX XXXX XXXX, Texas for a {$370.00} charge. I reached out to the alleged hospital in which they are claiming this debt it due and confirmed that there was no remaining balance and my health insurance took care of the bill for that date of service. I contacted XXXX XXXX via certified mail not once but 3 times requesting they send me validation, not verification, that this balance is in fact my responsible and from the original creditor. They had 30 days to respond with validation which they did not do so therefore they are in violation of the FTC by reporting this as a bad debt to my credit report. I demand this be removed from my credit report ASAP. This company is unethical and is reporting invalid information which is detrimental to my credit health and worthiness. If they do not remove this invalid information from my credit report, I will be seeking legal action against them.
Company Response: Closed with non-monetary relief
2019-04-05
Ocklawaha, FL
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: On XX/XX/2019, I was notified by a credit monitoring service that a collection was added to my report by XXXX XXXX/ Capio Partners for a medical collection from XX/XX/2019. I called the number and asked what this was in reference to. The employee explained the debt and I told them I never received anything from their company regarding the debt so I could dispute. The employee stated that I was not notified because they did not have a valid address on file and was unable to reach me by phone. They asked could they confirm the address and phone. I gave her accurate information. I told them they could not add to my report without giving me a chance to review and file dispute. She stated they were sorry and I could pay the debt and have account deleted from report. I paid it so it could be deleted ; however, I never was able to dispute it. I have no idea what I paid and if it's mine. I do not recognize the original company ; however, I was desperate to have it removed so as not to interfere with my credit. I have paid debt, received no receipt or confirmation of deletion as promised via email. Company never gave proper notice nor chance to dispute and continue to report debt as owing and on my report when promised to delete trade.
Company Response: Closed with non-monetary relief
2019-03-31
Jacksonville, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2019-03-30
Jupiter, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl. XXXX XX/XX/XXXX Dear Sir or Madam : I'm writing to get resolution to 7 Medical creditors that was recently placed all in one day on my credit report. 2 for XXXX XXXX reported XX/XX/XXXX {$110.00} and {$110.00} and 3 for XXXX XXXX XXXX reported XX/XX/XXXX {$120.00}, {$660.00} and {$240.00}. XXXX XXXX XXXX XXXX reported XX/XX/XXXX {$280.00} and XXXX XXXX XXXX reported XX/XX/XXXX for {$140.00}. There is n way I can owe these creditors. I have attempted to call each to explain the error but all they want is a payment. On my credit report it did not say medical, it says Collection or Charge off. I pay my bills and have a 100 % payment history. I explained that these error medical collections have been paid at 100 % as the Doctor and Hospital I use say I have a XXXX balance. I have full coverage health insurance. I would like to have this removed from my credit report. I have asked these companies above to kindly remove but say no. I'm reaching out for help
Company Response: Closed with non-monetary relief
2019-03-27
Key Biscayne, FL
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: Account Number with XXXX XXXX XXXX / Capio # XXXX XXXX XXXX XXXX/ Capio XXXX XXXX XXXX XXXX XXXX XXXX , TX XXXX This company States they purchased a Collection from XXXX XXXX XXXX in XX/XX/2019. With out proper review by XXXX XXXX XXXX or XXXX they allowed this illegal collection agency to put a collection on my credit report. witch has damaged my credit, my credit score and my credit line. due to this illegal action that was taken by 1 XXXX XXXX XXXX for selling a paid illegal incorrect fraudulent bill. and illegally providing my social security number without my consent.
2 XXXX XXXX XXXX / Capio for damaging my credit by not 1st review an original bill from XXXX XXXX XXXX.
3. XXXX 4 XXXX 5 XXXX All for allowing this illegal collection to be put on my report.
I have requested multiple times over the phone for XXXX XXXX XXXX / Capio to provide me with an original bill. they send me a bill from there office.
Although this illegal and damaging collection has been removed from all three credit reporting agencies. My master card credit card had a credit line of {$8000.00} for the past 3 or 4 years. in XXXX i made a large payment of {$2600.00} and my available line did not change because there was no illegal Collection reporting on my account at the time.
The damage has been done. I am a single low income mother, the {$5900.00} dollars I paid towards my master card Credit card bill was in good faith as with all my credit cards I hope to be debt free one day. I have never paid late on any credit card or any account with in my credit report. my credit is everything to me as i have hopes to buy a home one day. I needed the extra money to buy my daughters school uniforms and supplies. I also was going to celebrate her XXXX birthday with the money i paid towards the credit card and was unable to do that.
Company Response: Closed with non-monetary relief
2019-03-22
Soddy Daisy, TN
False statements or representation
Debt collection: Medical debt
Attempted to collect wrong amount
Company Response: Closed with non-monetary relief
2019-03-21
San Antonio, TX
False statements or representation
Debt collection: Medical debt
Attempted to collect wrong amount
Complaint: I had XXXX at XXXX Hospital XX/XX/XXXX and paid {$840.00} The total bill was {$10000.00} and my Insurance XXXX XXXX paid {$9000.00}. That leaves my with {$1000.00}. I paid already {$840.00} on XX/XX/XXXX. All i have left to pay is {$160.00}, confirmed by my Insurance. I tried multiple times to reach the Hospital to get this corrected but no luck. It was given to Capio Partners to Collect the debt of {$1000.00}.
Capio Partners added 2 Major Derogatory 's to my account on XX/XX/2019 and XX/XX/2019.
I explained them the issue multiple times but they only transfer me to a mailbox and none is calling back.
Company Response: Closed with non-monetary relief
2019-03-20
Merizo, GU
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I had a drunk driver hit me XX/XX/XXXX I paid a medical bill XX/XX/XXXX and somehow capio collections twice that I can see..in XXXX wrongfully stated I was in collections for it I want the false info removed this has been awful on me and they made my credit worse for no reason see attached
Company Response: Closed with non-monetary relief
2019-03-18
Queens, NY
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: Debt Collector has not provided a notice of any existing debt nor the provided verification of said debit. They have not provided proof that they are licensed to collect debts in my city or state. Instead in bad faith they place negative information on my credit report, impacting my score circumventing my rights as a consumer.
Company Response: Closed with non-monetary relief
2019-03-16
South Florida, FL
Threatened to contact someone or share information improperly
Debt collection: Medical debt
Contacted your employer
Complaint: Hello, I hope all is well.
On XX/XX/XXXX a medical expense of {$1100.00} was put under my name and they put me as a reponsibility. This medical expense came from XXXX Hospital and XXXX XXXX on XXXX XXXX XXXX XXXX . I was not a patient.
I have not been registered in any hospital for years. However, back in the end of XXXX my coworker, our mechanic, XXXX XXXX, needed to be taken to the hospital as he sliced his finger. Ofcourse, unable to drive I took him as I am the manager of the company I offered to help him.
I am not responsible for this individual in any way as we are not married, we are not dating, I dont even have children, he is not even related to me, he is just our mechanic who accidentally had an injury and that is not something legally correct to be put under my debt and name, causing my credit to decline. Check my background and you will see I am single and how this individual is not of any responsibility to me.
The moment we arrived at the hospital he merely sat down for 5 minutes, we were the only ones there, still at the waiting room, while they tried to check his heart and all of that, I was on the phone with the owner of the company who told us to leave the hospital right away and go to his personal doctor, we advised the nurses to stop what they were doing immediately, which was practically nothing, cameras in the lobby will prove this as we were the only two people there as I mentioned, we never saw a doctor or passed the lobby, upon exiting I asked the lady at the front desk who took my name and information to give me a guest pass if we would be billed for that and she clearly said no, because we did not even see a doctor, which were her exact words.
Which ofcourse now is all a lie, I should have just ripped up my information.
I work very hard to maintain my credit in good standing, I merely took our employee who was hurt to urgent care to help as a good person would do and this is how life repays me ... In addition to back up my story I have a receipt from the doctor we went to right after we left the hospital where he got his stitches, prescription and all the work done and I will gladly forward that if needed.
What that hospital is trying to do is rob me. I can only imagine the kind of fake bill they put together.
If this isnt deleted from my credit immediately as I pray to God the person reading this could understand how enfuriating it is to be in a position where you are in a debt for no reason I will continue to fight this every chance I get.
If proof of the document is needed showing that the mechanic has his work done elsewhere is needed that same exact day I will gladly provide this as mentioned, and I want to mention again to make it clear that I have proof.
If video footage from that day and time which I can trace back to is needed I will speak to someone at that hospital until I either get a letter from them agreeing to close this or to delete it from the file if necessary, I will.
I am already currently disputing and all I keep receiving is an update, of the same thing.
I am begging, to please look into this matter deeply so that you can see that I am correct, Id hate to have to argue and dispute this with the owner of the company I manage for something to be done about this : (
Company Response: Closed with non-monetary relief
2019-03-16
Jacksonville, FL
Written notification about debt
Debt collection: Medical debt
Didn't receive enough information to verify debt
Complaint: I have contact them several times in regards sending me information to validate this debt.
Company Response: Closed with non-monetary relief
2019-03-15
Kings Mountain, NC
Communication tactics
Debt collection: Medical debt
You told them to stop contacting you, but they keep trying
Company Response: Closed with non-monetary relief
2019-03-14
Dunnellon, FL
False statements or representation
Debt collection: Medical debt
Impersonated attorney, law enforcement, or government official
Complaint: I had an old medical debt from XXXX that was resolved with the provider. Capio partners apparently purchased the debt in XXXX of XXXX and immediately put it on my credit report ... not only once, but they duplicated the collection two other times using various names of their same company.They put very similar amounts owed ( must have been willing to take a bit less on one to make it look like two different accounts ) and then you their are two separate names of the collection agencies however they are on EXACTLY the same parkway, " XXXX XXXX '' in XXXX Texas with slightly different suite numbers! They are doing this because I told their collection person who called me that I was in the middle of a mortgate ( mistake # 1 ) and then they IMMEDIATELY generated THREE separate bogus accounts on my credit for the most impact to my score!! When asked to verify, I still have not heard a response and for some reason the credit bureaus have said that the dispute was not supported so the information remains!! How does that happen?? They are literally creating double and triple jeaporady and they are the SAME COMPANY!! Capio Partners and XXXX XXXX FIRM ... BOGUS and ILLEGAL! Not only that, the original debt was listed as a charged off account with XXXX and I paid it to them! Even if Capio purchased a debt from someone else, it was a charge off and should NOT be reported as an OPEN ACCOUNT on their records, further harming my credit!
Company Response: Closed with non-monetary relief
2019-03-13
Taft, OH
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: Greetings, Initially this was a hospital debt my wife and I paid off. We can't find this in our records as of yet, so the next concern became ... When did this company XXXX notify us of this debt? On what date did they attempt to collect the debt? What was our response, because it would have been paid? We can't pay off a debt if we received no notification or there was no attempt to contact us or who we would need to contact. I am requesting documentation of these efforts and information.
This should include dates, documents, address and phone numbers utilized for collection. Notes on account of any contact with me and the result of that contact.
Company Response: Closed with non-monetary relief
2019-03-11
FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I am trying to get a mortgage for a house and one of the things they told me to do was pay off one of my collections to boost my credit score. So on XX/XX/19 I called Capio Partners and paid off the settlement amount, then my mortgage company told me that I needed to get a letter of deletion from them so I called them back again and asked them for one and they said they would be sending one out and will send one via email as well. I received the email but all it said in there, that the account and been paid in full and would be reported to the credit bureaus ( not a letter of deletion ) so I called back again and this time they told me that I did not request a deletion and they gave me a number to call for customer service, which I did multiple times and I left a voice mail and never got an answer back. So I called back the regular number again and and told them I needed a letter of deletion and they told me in a not so professional manner that it was being reported to the credit agencies and then hung up.
Company Response: Closed with non-monetary relief
2019-03-07
Jacksonville, FL
Written notification about debt
Debt collection: Medical debt
Didn't receive notice of right to dispute
Complaint: I disputed this debt via another debt collector last year that had this debt and it was deleted off my report due to not having proper documentation to collect the debt. Also once this debt was removed it can not be placed back on my credit for collection and if it does it gives me the right to sue any party that violate my rights.
Company Response: Closed with non-monetary relief
2019-03-06
Jupiter, FL
Took or threatened to take negative or legal action
Debt collection: Medical debt
Threatened or suggested your credit would be damaged
Complaint: This collection appeared in my credit report out of the blue as of XXXX XXXX. There has never been any correspondence between this company and I, no records of any emails or phone calls regarding this collection. If it was a very old dept, why now after so many years. I require this fraudulent company to PRODUCE any documents or contract with their name on it next to my signature. I do not have any recollection of contraction with such company. Please get them to remove their dirty paws out of my pocket. Thanks.
Here is the company name and details below this line -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Creditor Information XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, TX XXXX Amount {$580.00} (
Company Response: Closed with non-monetary relief
2019-03-05
Dunnellon, FL
Attempts to collect debt not owed
Debt collection: Medical debt
Debt is not yours
Company Response: Closed with non-monetary relief