CL HOLDINGS LLC

2018-08-12

PA

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Complaint: My identity was stolen in XX/XX/2015. My identity was stolen through XXXX and the amount on the account is XXXX. I am not sure when this account was created because I have had many things put into my name that are not mine. However, I estimate the account to be created around XX/XX/2015. I have contacted XXXX many times about this account not being mine and this is not my debt to be paid and they still put it on my credit score and ruin my credit. There has already been a police report file and I have all of the documents stating that this account is not mine and this is not my debt to be owed.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-11

Atlanta, GA

Written notification about debt

Debt collection: Credit card debt

Didn't receive enough information to verify debt
Complaint: I wrote a letter to XXXX XXXX XXXX on XX/XX/2018. This letter was certified and was received on XX/XX/XXXX. This company did not respond in the 30 days allowed to respond. I received a letter from an attorney dated XX/XX/XXXX but was mail on XXXX. The company did not verify the debt but sent a letter and a bill which are not valid forms of validation. I have a copy of all items mentioned above.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-11

Houston, TX

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: XXXX XXXX XXXX has re-aged an old debt, which is illegal according to FRCA. I disputed the information was disputed with the credit bureaus and the information came back as verified. I have disputed the information several times over the last ( 2 ) yrs and it still has not been addressed. I also received any information from XXXX or XXXX XXXX regarding outstanding debt I just saw it on my credit report.
Company Response: Closed with explanation

Timely Response

2018-08-10

Mount Olive, OH

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with non-monetary relief

Timely Response

2018-08-09

FL

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Complaint: I get calls everyday and sometimes several times a day and when i spoke to them that i wanted to see what we spoke and agreed on over the phone in writing she said i would get an email and it would state that. I also wanted it to say that it would be removed from the credit report and she insisted i would get this email. Then she wanted to take my payment over the phone while i was driving and i told her i couldnt and that i still wanted to see this email and she insisted i pay and look at the email she never sent and i explained i wasnt going to put my life in danger just to read an email and i would read it when i got to my destination and she got upset and told me the deal was off and that it would go back to the original debt.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-09

CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: Between XX/XX/XXXX & XX/XX/XXXX ( there are no credit reports available to me between those dates for an exact date of the following ), an erroneous {$450.00} amount past due should up on my XXXX & XXXX credit reports. The erroneous creditor was XXXX XXXX - XXXX & the reported erroneous opening date of the account was XX/XX/XXXX. At that time, both my XXXX & XXXX credit scores dropped from XXXX to XXXX. There was also an erroneous hard inquiry by XXXX XXXX - XXXX on my XX/XX/XXXX XXXX, only, credit report. There was also an erroneous XXXX XXXX address listed as one of my past home addresses on both my XXXX & XXXX reports at this time. I assumed the address error was related to the past due error as I HAVE NEVER LIVED IN XXXX XXXX ; HAVE NEVER PURCHASED A SINGLE ITEM OR SERVICE FROM ANY XXXX XXXX ; & TO THE DAY OF SUBMITTING THIS CURRENT COMPLAINT, HAVE NEVER RECEIVED A SINGLE CORRESPONDANCE FROM XXXX XXXX. ( For the record, I have lived at my current address since XX/XX/XXXX. ) At the time all of this showed up on my credit reports, XX/XX/XXXX, I reported all of this to Consumer Financial Protection Bureau, XXXX XXXX, XXXX, & XXXX. There are no XXXX or XXXX credit reports available to me between XX/XX/XXXX & XX/XX/XXXX for an exact date of the following, but as of the XX/XX/XXXX credit reports, the XXXX XXXX home address was removed from both of my credit reports ; the XXXX XXXX account remained on my XXXX report as Previously Disputed, but closed ; & on my XXXX report as 1 Missing Payment, but closed. And, both my XXXX & XXXX credit scores went up from XXXX to XXXX. This XXXX XXXX - XXXX record was completed deleted between XX/XX/XXXX & XX/XX/XXXX on both my XXXX & XXXX credit reports. And my XXXX credit score went up from XXXX to XXXX & my XXXX credit score went up from XXXX to XXXX. Around this time, I received a notice from a collection agency stating if they did not hear back from me within 30 days, they would put this same XXXX XXXX - XXXX collection on my credit report. Because this account had been marked as closed on both my XXXX & XXXX credit reports for almost two full years & removed completely for both of my credit reports by the time I received this correspondence, I assumed this notice was a fraudulent scammer trying to get my personal information to steal my identity ; so I shredded this notice. Then, on XX/XX/XXXX, this erroneous collection from XXXX XXXX - XXXX was once again reported on my XXXX, only, credit report by XXXX XXXX XXXX. And, my XXXX credit score dropped from XXXX to XXXX ; while as it should, my XXXX remained at XXXX. A person does not consistently earn a high 700s or 800+ credit scores at XXXX-years-old by not paying their legitimate bills & the one legitimate collection on each credit report was for medical services for which as soon as I was physically able, I paid in full as noted on my XXXX credit report! Please Note : I have no documents to attach because as noted, above, I HAVE NEVER PURCHASED A SINGLE ITEM OR SERVICE FROM ANY XXXX XXXX ; & TO THE DAY OF SUBMITTING THIS CURRENT COMPLAINT, HAVE NEVER RECEIVED A SINGLE CORRESPONDANCE FROM XXXX XXXX & shredded the notice, now assumed to be from XXXX XXXX XXXX believing it to be from a fraudulent scammer trying to get my personal information to steal my identity.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-08

Maiden Rock, WI

Took or threatened to take negative or legal action

Debt collection: Other debt

Collected or attempted to collect exempt funds
Company Response: Closed with explanation

Timely Response

2018-08-08

Greenwood, CA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: I never opened this account. I don't know what it is. It appears to be a charge card. If it is it was opened fraudulently in my name. If they have my social security number I do not know how they got it. They are listed on my credit report in two different accounts with the same balance. It seems very odd. It says it is an online marketing company and that I owe {$710.00}. It says it was opened in XX/XX/2015. I've never purchased or received merchandise from this company. This must be a fraudulent account. I would like the company to either prove it was me that opened this charge account or please have it removed from my credit report. As it is negatively affecting my credit.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-08

MS

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Complaint: XX/XX/2018 XXXX XXXX added a collection account to my credit profile stated a delinquent account balance of {$4300.00}. I have no contract with XXXX XXXX and was not notified of any delinquency, via postal service, electronic mailing service, and or phone contact. My credit profile has been tranished and I would like said account removed and collections attempt void.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-08

Albuquerque, NM

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Complaint: collection company for XXXX XXXX is repeatedly calling me in an attempt to collect on a debt that they have not provided validation for in direct violation of the FDCPA. I have repeatedly told them to cease contacting me by phone and they continue to call and threaten me.
Company Response: Closed with explanation

Timely Response

2018-08-07

Arco, CA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: XXXX XXXX XXXX is reporting on my credit reports that I owe them {$210.00} for an old bill from XXXX. The issue is that they refuse to verify that this account is mine / valid ALSO multiple collection agencies purchased this account and have put it on the credit reports of multiple people ( roommates ) who lived in the household ( four ). AND I've had another cell phone account for the last 15 years never had XXXX so?? Isn't it against the law for a collection agency to try to collect the same amount of money from multiple people and not provide any valid information showing the person who the account originally belongs to. I personally disputed this information with the credit agencies because I needed to see exactly who it belonged to since it's being reported on different household member 's report. They reported it as valid so I sent a letter asking how they validated it to provide information so that I can see who the account belonged to and so far they continue to refuse. This has been on my report for 3 years and has ruined my credit making the apr go up for any loans i've tried to apply for and in some cases keeping me from getting loans. I don't understand how a company will not show proof what the collection is and whom it belongs can continue to report this as valid. I'm currently considering my next moves but have reported it to multiple agencies and will send an email to the FTC and my local govt agency to report their unfair collection practices
Company Response: Closed with non-monetary relief

Timely Response

2018-08-07

Omaha, NE

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Closed with non-monetary relief

Timely Response

2018-08-06

Charleston, SC

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with non-monetary relief

Timely Response

2018-08-06

Jacksonville, FL

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-08-05

Houston, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Company Response: Closed with non-monetary relief

Timely Response

2018-08-04

Bremen, GA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: On XX/XX/2016, this debt for {$2300.00} appeared on my credit report. I have no knowledge of this debt. I am requesting a signed confirmation with my signature that I opened this account. Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting on my credit report. Please don't respond to my request by saying that this account has been verified. Send me copies of the documents that you have in your files that were used to verify this account. If you do not have any documentation in your files to verify the accuracy of this disputed account then please delete them immediately as required under Section 611 ( a ) ( 5 ) ( A ) ( i ). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness. Under the FCRA 15 U.S.C. 1681i, all unverified accounts must be promptly deleted. Therefore, if you are unable to provide me with a copy of the verifiable proof that you have on file for the account listed within 15 days of receipt of this then you must remove the account from my credit report.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-04

Wesley Chapel, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Complaint: XXXX XXXX is charging me for {$5900.00} for a XXXX phone i never had. Someone stole my personal info and use it in XXXX Tx. Ive never been to Texas, dont know anyone from there and NEVER had a XXXX phone in my life. I summitted to them my proof of residence in the state of Florida for the past 31yrs of my life but the charge is still showing on my credit report. I need that removed as soon as possible.
Company Response: Closed with explanation

Timely Response

2018-08-03

San Jacinto, CA

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response

2018-08-03

SC

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Complaint: I was Contacted By XXXX XXXX XX/XX/2018 Then Again XX/XX/2018. Which I have no contract with nor have received service from, reported a collection account against my SSN. I did ask for validation for this debt and account and my signature that I signed anything and was told that they didnt have anything to validate. However, the business does not have a contract with me. They have not provide adequate proof I am not obligated to pay for alleged debt. I Have Tried disputing multiple times.
Company Response: Closed with non-monetary relief

Timely Response

2018-08-02

Eatontown, NJ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-08-02

Arco, CA

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Complaint: This debt was brought on a person who stole my indenty I never lived at the address XXXX XXXX XXXX XXXX ca XXXX thats where this account was opened
Company Response: Closed with non-monetary relief

Timely Response

2018-08-01

MI

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I have 2 debts that should not be on my account. The first one is XXXX XXXX. Originally XXXX XXXX. Its 4 yrs old and was closed a year ago and is a charge off. This new debt company reopened it and it got deleted off XXXX and XXXX. Now its back on XXXX and XXXX. The next one XXXX XXXX XXXX. That one needs to be deleted too. Its been deleted off my XXXX but not the other 2. ( XXXX and XXXX ). I am trying to clean my credit up to buy a house and I cant when these people keep adding them after theyve been closed and deleted! Please help!
Company Response: Closed with explanation

Timely Response

2018-08-01

Salton City, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Complaint: I received a notification from XXXX on XX/XX/XXXX indicating that a new account had been reported on my credit. XXXX XXXX XXXX reported a fraudulent XXXX XXXX account that was already removed from XXXX in XX/XX/XXXX. This action violates the the Fair Credit Reporting Act [ 15 U.S.C. 1681 ]. Additionally XXXX XXXX XXXX did not send a written notification. This action violates the Federal Validation Notice [ 15 U.S. Code 1692 ]. On XX/XX/XXXX the per violation penalty increased from {$3500.00} to {$3700.00}. No debt collection company should operate above the law. Therefore I have submitted this complaint for investigation.
Company Response: Closed with non-monetary relief

Timely Response

2018-07-31

Chattanooga, TN

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Complaint: I took a loan out with XXXX XXXX in the amount of {$35000.00} in 2009. Since then I move back home and was unable to finish my degree due to Finacial hardship. I spoke with XXXX XXXX on multiple occasion on getting my payment lowered which was declined. I spoke to a lawyer which also called and tried to negotiate with this company however they would not budge. I was unable to make the loan payment and they wrote it off into a collection agency to XXXX XXXX.
Company Response: Closed with explanation

Timely Response

2018-07-31

Fountainville, PA

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Complaint: I just got a notification that XXXX XXXX reported a collection account on my credit report. I never received any letters from this agency giving me the right to dispute this debt. Under the FDCPA a debt collector has to provide a consumer with a G notice. The right to dispute the alleged debt within 5 days of the initial communication with the consumer. They have violated 15 USC 1692g. I also dispute this alleged debt
Company Response: Closed with explanation

Timely Response