CARRINGTON MORTGAGE SERVICES, LLC

2017-10-27

Taunton, MA

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-10-26

Hillcrest, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-26

Willingboro, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-25

Manchester, CT

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-10-24

Keyport, WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: The lender has failed to respond to our QWR and Notice of error request sent on XXXX/XXXX/XXXX and are proceeding to sale set for XXXX/XXXX/XXXX - the lender is in violation of regulation XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) and the clients right to counsel.
Company Response: Closed with explanation

Timely Response

2017-10-23

Lk Buena Vis, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I 've been going around in circles with this XXXX mortgage company, Carrington Mortgage about a loan modification. We 've been denied once, just recently, with the excuse that I said I was unemployed on the application. The people with Carrington do n't have any answers as far as what the requirements are for the modification and I 'm just exhausted going around in circles with these XXXX. They keep deferring everything to their underwriters but this has caused my Mom and I so much XXXX wondering what 's going on. We need someone to advise us of our rights and what the parameters are for getting the modification.
Company Response: Closed with explanation

Timely Response

2017-10-23

Lowell, MA

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-10-23

Tacoma, WA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2017-10-23

Adelanto, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-10-20

Chesterfield, MI

Incorrect information on your report

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-10-20

Sanders, KY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2017-10-20

NC

Closing on a mortgage

Mortgage: FHA mortgage

Complaint: O n X/XX/17 Carrington sent our closing attorney a payoff amount for the payoff of our mortgage loan related to the selling of our home. The closing date was XX/XX/XXXX and the payoff was documented as good through XX/XX/XXXX. On XX/XX/XXXX the attorney wired the funds to XXXX and on XX/XX/XXXX XXXX contacted the attorney and said the payoff was rejected but would not state why. I called XXXX multiple times that week, spending upwards of 10 hours cumulative on hold, asking for supervisors, trying to get answers to resolve the matter. I was told three different reasons why the payoff was rejected : 1 ) was not exact amount/too much 2 ) was not exact amount/too short ( by various dollar amounts ) 3 ) was not submitted on time ( despite providing receipt of wire payment with date and time ). We gave XXXX written authorization prior to XX/XX/XXXX to communicate with our attorney indefinitely, yet from XX/XX/XXXX onward they refused to communicate with our attorney. Finally, on XX/XX/XXXX I was able to get everyone on the phone together ( attorney, me and XXXX ) to get a resolution. It took three hours that day alone. On that conference call, XXXX admitted they " made a mistake '', crediting us {$5500.00} for funds our previous mortgage company ( XXXX ) gave them to honor a credit they owed us related to our FHA loan status, that XXXX had held as a " suspense balance '' since they purchased our mortgage from XXXX. As an aside, I do n't see how this is a mistake as it is our credit either way, but XXXX says they have to send the {$5500.00} back to XXXX and we owe them the payoff amount they quoted on XX/XX/XXXX PLUS {$5500.00}. XXXX told us that even though it was their mistake, they will not accept any payoff other than what they now say we owe, which includes late payment fees and additional interest due to the consistent errors from XXXX. They admittedly refuse to honor their first payoff quoted in writing on XX/XX/XXXX. Our funds are still with our attorney and he is ready, willing and able to re-wire the funds necessary to pay off our mortgage loan with XXXX as reflected by the payoff statement good through XX/XX/XXXX as issued on XX/XX/XXXX. XXXX has been harassing me and my husband with debt collection calls while we are at work since XX/XX/XXXX, but yet they refuse to accept the payoff they quoted us. We have enlisted the help of the title insurance company, XXXX XXXX, who sent XXXX a letter on XX/XX/XXXX stating all the above, and giving them 10 days to respond. On the tenth day, XX/XX/XXXX, they responded to XXXX XXXX saying they could not communicate with them about our account because " they were a third party. '' So again, my husband and I filled out the form to allow them to communicate with XXXX XXXX indefinitely. No one has heard anything else from XXXX - neither the attorney nor the title insurance company - on the matter. They do continue to call us to " attempt to collect a debt '' and are very rude and disruptive to both me and my husband while at work. We also received a Notice of Intent to Foreclose, our credit has been negatively effected ( down 100 points in one day ) and XXXX refuses to respond to anyone. Ironically, on their Notice of Intent to Close, it shows where they are crediting us ( rightfully so ) the {$5500.00} and they, in writing, OWE US {$2800.00}. But yet they continue with foreclosure proceedings without any communication to us, our closing attorney, or the title insurance company.
Company Response: Closed with explanation

Timely Response

2017-10-20

Middleburg, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Due to Hurricane Ir ma in XX/XX/XXXX in XXXXg Fla I call my mortgage company Carrington Mortgage Service the following week and advised that based on the Forbearance law or act that I needed two months of payments added to the end of my mortgage term, This was done immediately. I received a document from Carrington advising me to fill out RMA Request For Mortgage Assistance. I am totally confused since they are requesting me to make XX/XX/XXXX and XX/XX/XXXX payments no later than XX/XX/XXXX. I was not given this information when talking with the first CSR on XX/XX/XXXX This complaint is regarding the Forbearance. Refraining from the enforcement of something such as a debt, right or obligation that is due.
Company Response: Closed with explanation

Timely Response

2017-10-19

Lk Buena Vis, FL

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I have met the terms given by Carrington Mortgage Services , LLC in order to remove the PMI from my mortgage, I have sent a faxed request on XXXX separate occasions to have this done. I was told by a representative that a letter had been mailed out to me on XXXX XXXX, XXXX updating me, I have not received this letter. I have, however, received several other communications from the company regarding other issues such as hurricane relief and new billing statements dated after XXXX XXXX. I called and spoke with a supervisor for the company 's call center at the end of XXXX and she informed me that I would have to wait until XXXX in order to see a change. I have since chatted online with a representative, XXXX, who informed me that I would have to make my XXXX Payment and wait an additional 60 days for the escrow analysis. I am then told by that representative that they are not working in the department that actually handles that request and I can not speak with anyone in that department because they do not accept calls.
Company Response: Closed with explanation

Timely Response

2017-10-19

NC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-19

Charlotte, NC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-18

FL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: The lender has failed to respond to our QWR and Notice of error request sent on XXXX/XXXX/XXXX and are proceeding to sale set for XXXX/XXXX/XXXX - the lender is in violation of regulation XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) and the clients right to counsel.
Company Response: Closed with explanation

Timely Response

2017-10-18

Staten Island, NY

Applying for a mortgage or refinancing an existing mortgage

Mortgage: VA mortgage

Company Response: Closed with explanation

Timely Response

2017-10-18

Rochester, WA

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Seized or attempted to seize your property
Company Response: Closed with explanation

Timely Response

2017-10-17

Ft Lauderdale, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I am a victim of hurricane XXXX and was offered to place my morgage payment on hold till XXXX XXXX with no penalty under the civil relief act. I made a agreement with carrington morgage to pay back by XXXX XXXX and they promised not to report on my credit report. So I place my morgage on a 3 months forbearance. All those promises is all over carrigton website but they are placing all missing payments on my credit report. I had called several times and ask them to remove that from my credit report but so far nothing happened. This is damaging my integrity and I need them to remove that negative information from my credit report
Company Response: Closed with explanation

Timely Response

2017-10-17

Memphis, TN

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I requested a mortgage modification XXXX for my house from Carrington Mortgage. Carrington Mortgage was processing my modification request and moved forward with foreclosing on my property XXXX XXXX XXXX XXXX TN XXXX and they foreclosed onXX/XX/XXXX
Company Response: Closed with explanation

Timely Response

2017-10-17

Brooklyn, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-10-16

Gr Blanc, MI

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-10-16

Oliver, WI

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-10-16

Durham, NC

Applying for a mortgage or refinancing an existing mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response