BOEING EMPLOYEES CREDIT UNION
Consumer Complaints
There are over 182 complaints on file for BOEING EMPLOYEES CREDIT UNION. Dated between 2019-11-23 and 2013-11-05.
Complaints Page 2
2019-04-30
Forest Park, WA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Closed with explanation
2019-04-24
WA
Closing an account
Checking or savings account: Other banking product or service
Fees charged for closing account
Complaint: In XX/XX/XXXX I had a personal checking account with BECU - in addition to this, I was co signer on my mother 's account, as I was her caregiver and she was on SS XXXX.
A fraudulent and highly deceptive company obtained a judgement against me without due process of law ( I was not served any documentation ) and they garnished my mother 's account, BECU knew the only deposits made to my mother 's account were SS XXXX checks by automatic deposit.
Because of this, I closed my account and and my mother passed away in the same month.
In XXXX I opened a business account with BECU. I attempted to apply for a secured credit card but the teller mistakenly opened a personal savings account. I let it sit there for a few months and decided to stick some money into it.
In XXXX of XXXX I was finally ready for an automobile loan and applied for one with BECU. First I was approved, and then denied because they said I owed {$38.00} from XXXX of XXXX. I asked them how come I didn't know about this, and they said because they had written it off. They also said they were going to close down my savings account in 30 days.
Per the WA Statute RCW 4.16.040 gives written contracts and accounts receivable a statute of limitations of 6 years before the unpaid debt becomes time-barred.
It seems to me this would protect me from any further grievances for a mystery debt I had no idea I owed, also how could I close an account ending with a zero balance and now they are saying I have a debt with them??????
Is this discrimination?
Company Response: Closed with explanation
2019-03-29
Juanita, WA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-03-27
Everett, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-03-16
Federal Way, WA
Opening an account
Checking or savings account: Savings account
Unable to open an account
Complaint: We have attempted to open a savings account at a Boeing Employee Credit Union ( BECU ) at this address : XXXX XXXX XXXX XXXX XXXX, WA XXXX. We have attempted to meet with them and made phone calls to the branch manager on XX/XX/2019. They will not do so until my wife produces a Social Security Card, they claim it is proof of identity, yet on their web page they state they only need a social security number for tax purposes, which she does have and has provided. We have requested a replacement SS card for my wife, but it will take some time to arrive. This practise seems illegal and I am concerned they are requiring it because she is XXXX. She does have a valid Passport and Washington State Driver 's licence, they would not accept those forms of ID.
Company Response: Closed with explanation
2019-02-26
Everett, WA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-02-06
Everett, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-27
Algona, WA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Company Response: Closed with non-monetary relief
2019-01-22
Auburn, WA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with monetary relief
2019-01-15
Redmond, WA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2018-12-19
Lynnwood, WA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Closed with explanation
2018-12-12
Federal Way, WA
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: An application was submitted to BECU in XXXX, however, my fianc and I decided to hold off on the process to see were the home market would go. After noticing that home prices were going down, my fianc and I decided to follow up with our lender on XX/XX/XXXX.
Before restarting the application process, we also looked at the XXXX XXXX XXXX program however opted for BECU since the Home Ready program provided more benefits ( 3 % down payment assistance ) instead of XXXX XXXX ( {$2000.00} XXXX XXXX and {$1500.00} grant ). Although our income exceeded the XXXX XXXX AMI limit, I was under the impression that wed qualify for the down payment assistance program if we found a home that did not have an AMI limit ( per the Home Ready eligibility website ). With that in mind, my fianc and I looked for homes that fell under the No AMI Limit zones. During initial discussions with our loan officer and throughout the process, I asked about the down payment assistance program via phone and was confirmed by our loan officer multiple times that we would qualify for the down payment assistance program if we found a home in the No AMI Limit zones.
With that in mind and since the application was still open, we decided to continue with the BECU application. From the start, the loan officer was not clear on what needed to be provided. Documents were requested in piecemeal. Paystubs were requested and submitted on XX/XX/XXXX. Additional documents ( XXXX, and recent bank statements ) were requested and submitted to our lender on XX/XX/XXXX and XX/XX/XXXX. During this time we were looking at homes and was in constant communication with our lender for status updates. It wasn't until XX/XX/XXXX was it brought to our attention that there was an issue with my fiancs pay stub which was missing hours ( paystub reflected XXXX hrs. instead of XXXX, the underwriter questioned if my fianc was a full-time employee even though she had XXXX hrs. of overtime included in the same paystub ). For the pay period that included XXXX of XXXX, my fiancs employer did not include holiday pay which led to the discrepancy. A verification of employment was required and the authorization form was submitted to BECU on XX/XX/XXXX. Although the paystubs were the first documents submitted, it was not brought to our attention that'd it'd be an issue until over two weeks later. My fiancs employer replied back on XX/XX/XXXX and obtained conditional approval on XX/XX/XXXX.
We visited a home on XX/XX/XXXX and signed a purchase contract on XX/XX/XXXX. Our loan officer reached out to us on XX/XX/XXXX with different mortgage scenarios and rate options available based on the points we would pay. After further review, I noted each scenario did not include the funds we would receive from the down payment assistance program. Out of concern, I emailed our loan officer the following on XX/XX/XXXX, I just wanted to confirm, is the estimates provided part of the Home Ready program? There was initial concerns that we made too much but I double check the property against the XXXX XXXX Home Ready eligibility portal and the home falls within a no income limit area. If so, when would the down payment assistance portion be calculated with closing estimates? On the same day, our loan officer replied back the following, Yes, you are correct! You will qualify for Home Ready as well as the grant program as the home is in a no income limit tract. This is wonderful! I am reserving the grant program funds for you now and will switch the product over to Home Ready after it comes out of underwriting.
With that reassured, we performed a home inspection on XXXX XXXX. On XX/XX/XXXX around XXXX XXXX, we were informed by our loan officer that we would not qualify for the down payment assistance program. Since it was late in the evening, a manager was unavailable to speak to. I was contacted by the XXXX XXXX XXXX Sales Manager on XX/XX/XXXX to discuss the options available. Since the issue was at no fault of our own, I asked if BECU would be able to provide the down payment assistance through their own reserves instead of the funds provided by the government program. She advised me that she would discuss the issue with her manager and would get back to me with resolution the following day. The manager contacted me on XX/XX/XXXX and informed me that BECU could not do anything about it. She indicated that since the grant funds was not included in the conditional approval letter, they would not provide assistance. Instead, they were willing to refund the cost of the appraisal for the inconvenience which was {$750.00}.
Had we known from the start that we did not qualify for the down payment assistance program, we could have applied for the XXXX XXXX program and potentially receive {$3500.00} for home purchase costs. Since we were already in contract and the seller advised us they were in a rush to sell ( they were purchasing a home in XXXX and was afraid of having two mortgages ), we were unable to apply with XXXX XXXX. With the risk of losing the home if we were to restart the underwriting process with our second option ( XXXX XXXX ), we decided to continue with BECU. However, I did advise the manager that this was unfair and that a member complaint will be filed.
Company Response: Closed with explanation
2018-12-08
Merrifield, VA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: I would like to file a complaint against Boeing Employees Credit Union ( BECU ), XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX, WA XXXX, XXXX, XXXX, Fax XXXX for failing to adhere to their own self-professed policy of Zero liability in case of fraud and similar vague, non-existent claims.
Specifically, I have been their client for quite some time and 2 times in 3 years I have become a victim of identity fraud on their end, where unknown perpetrator ( s ) have gained access to my supposedly confidential and private information, and have gone on to extensive shopping sprees on my dime.
Last time it happened, was sometime in XXXX of this year, when I was travelling on a sensitive US government mission around the country to various military bases with no internet or phone connectivity. Somewhere down the line, transiting to and from various airports and being driven by military vehicles, and carrying sensitive equipment with me, I lost my BECU credit card and my phone. I must say, that I have never ever used that card for any purchases, only for balance transfers and it can be seen from transactional history with them. Upon return to my home base in Virginia, sometime around the end of XXXX, I logged in to their web page and discovered that unbeknownst to me someone has managed to rack up significant amounts of totally unauthorized purchases in the XXXX totaling about {$5000.00}. Upon discovery I immediately contacted their fraud department and was assured that supposedly their clients had Zero liability in case of fraud, etc., etc., - the usual propaganda. Sometime around the beginning or middle of XXXX I got a call from someone from BECU, claiming she worked for their financial crimes unit who asked me if I had contacted law enforcement. I have told her that I have had several other cases of exactly the same kind of fraud. Specifically, my XXXX XXXX XXXX cards have been stolen and compromised several times, where an unknown person tried to receive a new card and went to buy stuff in a little Texas town. I was able to pinpoint the locations of his attempted purchases on the map and even sent all the documentary artifacts to the FBI, and so far I have not heard back from them.
So, when I asked that individual, after sharing with her my XXXX XXXX XXXX experience - do you expect me to contact the XXXX police and whom do I contact, she said - Yes, you should do that!?
So far, I have not received any official letter from BECU about the status of my claim. While they were transitioning the accounts ( standard operating procedure when an account has been compromised ), they have increased my monthly payment and have even charged me late fee, despite the fact that : a ) I have been with them for a very, very long time, b ) never had any late payments, and c ) have always paid a lot more than the minimum monthly payment.
Given the aforementioned, I request that your office carries a full-blown investigation in their business practices, especially when it comes to their Zero fraud liability and reversal of all extraneous fees and expenses that I have incurred as a result. I am also requesting to be reimbursed {$1000.00} for their sloppy security practices, wasted time and total disregard about my finances.
Company Response: Closed with monetary relief
2018-12-07
Hartford, WA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Closed with explanation
2018-12-05
Manito, WA
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Closed with explanation
2018-11-29
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2018-11-15
Hazelwood, WA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2018-10-17
Everett, WA
Closing on a mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I submitted documents for a HELOC, and the lender ( BECU - Boeing Employees Credit Union ; Routing # XXXX ) lost them. The loan application expired w/out the lender making me aware prior to expiration.
Company Response: Closed with explanation
2018-10-10
Federal Way, WA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Can't stop withdrawals from your account
Complaint: Several years ago I signed up for a monthly automatic withdrawal contribution for XXXX. Apparently the fund raising arm of XXXX is the XXXX XXXX XXXX. I lost my job in XX/XX/2018 and have been trying to cancel this auto contribution ever since. XXXX says they have nothing to do with the XXXX group. I have called, emailed, left messages for 6 months with the XXXX XXXX requesting they stop this auto withdrawal but to no avail. I have contacted my bank and asked them to deny this auto withdrawal and was told that since I used my debit card there is nothing they can do except cancel my debit card and issue me a new one. That's not going to happen as I have many auto withdrawals associate with this debit card.
I am angry & upset. I believe that XXXX is a reputable organization and want to continue to support them by my membership and perhaps again by my monthly contribution once my fiancees get turned around. However this XXXXXXXX XXXX XXXX needs to be investigated. They are collecting money from senior citizens that may no longer be able to afford the contribution. It is a disgrace. Please investigate them.
Company Response: Closed with explanation
2018-10-08
Keyport, WA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I have 11 inquiries on my report that are a result of ID theft. All these inquires showed on on my report in XX/XX/XXXX with out my knowledge or consent. I need to have these items removed immediately. I have file complaints with the FTC and local law enforcement in relation to this issue.
Company Response: Closed with explanation
2018-09-18
Auburn, WA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I had recently gottten my credit run and pulled by XXXX XXXXk and XXXX XXXX XXXX. I was told I am not qualified to open an account due to what XXXX XXXX XXXX & BECU BANK had REPORTED to XXXX and to the credit companys.
As soon I was notified of this information I knew it was incorrect and as I am a victim of Identity theft and I have gone through similar problems I knew that this was not me and I had Never banked with XXXX XXXX XXXX or BECU I have been with XXXX XXXX since XX/XX/2004 and my home mortgage is also through them and I continued to stay with them.
I had contacted XXXX XXXX XXXX Immediately via phone and I received NO HELP at all in fact I was told an Attorney can contact them if I thought this was Fraudulent. I then went into the Bank at XXXX XXXX in XXXX WA ( new location ) and submitted all my documents which included ID Theft Affidavit, Police Report, Credit Freeze showing proof that my credit is on freeze and alert, Social Security Letter showing that I notified SSA, Federal Trade Commission Report and more. I was rejected again and again.
I also went into BECU and gave them all the documents, told them I never banked with them and someone is using my Identity. I was ignored and no one helped.
I am XXXX XXXX XXXX Employee ( XXXX ) for XXXX as a XXXX XXXX XXXX and my credit, my Identity and my value and worthiness is very important to me. I have had continues ID theft and its very hard for me to stop this without any help even after submitting countless amounts of documents. I am very tired of this and need XXXX XXXX XXXX and also BECU to please remove me off their XXXX and also notify XXXX that this is an error on their end.
Company Response: Closed with explanation
2018-08-01
Bothell, WA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Company Response: Closed with explanation
2018-07-23
OR
Problem with a credit reporting company's investigation into an existing problem
Payday loan, title loan, or personal loan: Personal line of credit
Was not notified of investigation status or results
Complaint: On XX/XX/2018, someone committed Fraud on my personal identity. They went into one or two Boeing Employee 's credit unions in or around XXXX XXXX, XXXX or XXXX XXXX near XXXX. I immediately notified all credit bureau 's that Fraud was being committed on my social security. Then I called Boeing Employees Credit Union to notify them of the fraud and after calling 4 times, no one will call me back and confirm the account has been closed. It is my understanding that it's a checking account and a line of credit. I've verified my identity with my local police department on XX/XX/2018, with the XXXX County Sherrif 's office in XXXX, XXXX where I live. I filed the report case # XXXX with Deputy XXXX XXXX XXXX / XXXX and he forwarded the report to XXXX XXXX. I've spoken with XXXX XXXX and the local XXXX XXXX police department and no one will confirm that this account has been closed nor will anyone from Boeing Employees Credit Union call me back. The police and the FBI won't do anything about it because Fraud was against my identity but the bank is the complainant and they are trying to require that I come to XXXX to the branch where the account was opened ( but they won't tell me where ) so I can verify my identity. I have been verified by my personal bank XXXX XXXX as well as the local police department. That should be enough to ensure that this account is closed. I have spent over 40 hours of my time cleaning up this mess and Boeing is a complete disgrace to modern society and consumer protection. XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation
2018-07-16
Federal Way, WA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: Since XX/XX/XXXX I made a wire transfer at BECU bank in Washington XXXX for the scholarship of my sister, but before that, I went to the Bank for information about the transfer, the teller gave me what I was not supposed to miss in my process such as : Receiver 's name, the bank name, and the right Bank account, I did all of them without error, and the transfer fee which was {$35.00}. The amount is {$1500.00}, unfortunately the receiver did not receive any after a month, then I went there they recall and I have to wait until 90 days, I came back 3 months after, they asked to call receiver and tell her to go see her own bank and try solve the problem, she went there they told her they did not receive any money from XXXX. How she can solve a problem if her bank did not receive nothing. I went back there many times but what I am seeing they try to collaborate with XXXX XXXX bank and not to give me bank the money, but it is not going to work, BECU bank will refund my money. I was wondering to know where is money or what is happening to it. First all they said they able to make it but they did not tell they are going to transfer through another bank which is XXXX XXXX. Finally, they told me they could not getting any answer from XXXX XXXX, they dropped the case. I need help to know if you can do something for me.
Company Response: Closed with explanation
2018-07-10
Juanita, WA
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Company Response: Closed with explanation