BMO HARRIS BANK NATIONAL ASSOCIATION

2018-04-01

Belleville, IL

Closing on a mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-29

Menomonee Falls, WI

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-27

Federal Way, WA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: All three credit bureaus show that I have paid this loan late 6 times or more 30 days late or more. I have never paid this car loan 30 days late ( or longer ). I have called multiple times about my payments because I fell behind due to household expenses, but always paid before the 30 days. I was assured multiple times, by multiple reps in the call center, that since I was making the payment that day it would not be considered late. Go back and listen to the calls where your agents are telling their customers as long as you make the payments before 30 days it won't be reported late on your credit report. Again, I have never made payments 30 days late. It may have been day 28, but the call center said that was fine and would not be reported as late to the credit bureau.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-27

WI

Problem caused by your funds being low

Checking or savings account: Checking account

Bounced checks or returned payments
Complaint: Around summer of last year ( 2017 ), me and my spouse had gone to BMO Harris to open a joint checking account in which we would pool together our funds for living expenses. Despite having known that we were both still XXXX XXXX at the time, the banker had opened a heavily fee-associated joint account for the both of us. Being XXXX, our account was not always well-funded, even though we had pooled all of our expenses together and used the account for rent and other heavy expenses. We soon found out that the {$35.00} NSF fee that had been continuously charged to us despite us not engaging in overdraft activities were piling up, and too much to bear. One specific incident where the fee was charged and the transaction returned, however, has caused significant damage to my then-good credit score. Last XX/XX/XXXX, I had made a credit card payment of {$25.00} to XXXX XXXX XXXX, which was a very routine situation as I make 100 % of all my payments on time. The payment had even shown up on my XXXX XXXX transactions the next day. However, two days later, the transaction had been reversed by BMO Harris because my account was in NSF standing, even though I had intended to make a payment immediately. Instead of giving a 24 hour grace period like most banks, however, BMO Harris had reversed my last transaction. This in turn resulted in a missed payment with my XXXX XXXX credit card, an additional fee of {$35.00} f rom BMO Harris, and a significantly dropped credit score. When I decided that the banking relationship with BMO Harris that I had was too harsh for my situation as a XXXX, I had gone to a branch office physically to close my account, as XXXX XXXX had offered better financial buffers for XXXX XXXX. At that time, in an effort towards retention, the banker had told me that they could switch me to a XXXX account instead, though our accounts should have reflected our XXXX status from the start.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-23

Del Rio, TX

Struggling to pay your loan

Vehicle loan or lease: Loan

Lender trying to repossess or disable the vehicle
Complaint: I had filed a complaint previously. The banks name is BMO Harris. I had vehicles repossessed. They gave me an amount to bring account current. I did the impossible to get the XXXX they asked. I wire money to them and now they tell me I have to send an additional 20k plus to have vehicles returned. I urge the public in need of financing equipment to stay away from this bank. They are not working in your best interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-23

Griffith, IN

Improper use of your report

Checking or savings account: Checking account

Reporting company used your report improperly
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-22

Dundee, IL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Money was taken from your account on the wrong day or for the wrong amount
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-22

Del Rio, TX

Struggling to pay your loan

Vehicle loan or lease: Loan

Lender trying to repossess or disable the vehicle
Complaint: BMO Harris repossessed 6 vehicles. One of them was not even financed by them. I owe month of XX/XX/XXXX and I told them we would pay them in full to be current. They will not hear nothing of it. I estimate I have paid out XXXX if the XXXX XXXX dollar price tag and just like that I loose all I have worked for. This is over a two and a half year period. Dealing with these guys is a rip off. I strongly urge consumers to stay away from BMO Harris for financing needs. I told them I was not going to lose my investment and i would send funds to get us current and then they said they were adding 7000 plus for fees related to repossession. Buyer beware!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-21

Bayonet Point, FL

Problem caused by your funds being low

Checking or savings account: Checking account

Bounced checks or returned payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-17

Itasca, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I bought this house in XX/XX/XXXX, it was at the peak of the housing bubble. When it collapsed, my house purchased for {$310000.00} was worth {$210000.00}. I signed the documents, I take responsibility. I took a pay cut at work and couldn't afford the house. I almost lost it. I got behind. I was saddened when many neighbors got help thru HARP and principle reductions thru their lender, and homes around mine sold in foreclosure which dramatically reduced the price of comparable homes. The values of homes in this area of XXXX XXXX IL. have yet to recover fully. BMO is not a U.S. Bank and therefore didn't qualify for any assistance being offered thru FHA or HARP. I begged for help but it fell on deaf ears at BMO Harris. I took my plea to the United States Comptroller of the Currencies, and complained that BMO Harris wasn't willing to do anything to help me avoid foreclosure. I was contacted by the VP of BMO Harris who offered to help. Her " help '' was a 40yr mortgage with andjustable rate. I was XXXX old at the time which would make the pay off date beyond the normal life span of a male in the US. The VP of BMO I spoke to as well as the loan person said that if the rate increased in the future, I could refinance it and they " would gladly work with me again if necessary ''. I had no choice but to sign it or have my credit further ruined as they threatened to take my home. They lied and their lies amount to deceptive mortgage practices. The rate has now increased by {$160.00} a month ( effective XXXX ) and I filled out their extensive paperwork asking for the adjustable rate to be converted to a fixed rate. I received a denial letter and I spoke to XXXX who told me my income was sufficient to pay more. They refused to help. This amounts to a lie on the part of the lender and it's employees which i believe was intentional to deceive me and get me to continue to pay a mortgage that the lender clearly knows will never be paid off in my lifetime and most likely would result in foreclosure and their taking the home back in the future. The bank told me to try and get conventional refinancing at another place which they also know can not be done because the current value is approx {$260000.00} and the amount I owe is more than that. I asked the bank to refi the loan without the formality of the appraisal. They refused this option as well. Banks that loan in the USA should be required to live up to the laws of the United States and that includes the benefits that other banks with FHA backed loans extended to their customers with HARP refi and other government assistance. I really can not afford another penny. Although the bank says I can. I owe a considerable debt on a XXXX ( {$23000.00} ) and recently lost my renter due the basement of the house flooding. The flood cost me approx {$1200.00}. The bank made it clear to me that the 40yr mortgage, which they used strong arm tactics to get me to sign while threatening to take the home I had already paid over {$40000.00} into, could and would be modified again if/when the rate began to rise. Now they will not make it a fixed rate and will not refinance it without an appraisal which they know will not work either because the amount I owe is more than the current value. The bank made it seem like they were working with underwater lenders to avoid additional government oversite during the housing bubble but their assistance to those customers amounted to lies. Again, I believe this amounts to deceptive loan practices and this bank should be forced to either : a ) change the adjustable rate i've been on the last year to a fixed rate allowing me to continue to pay and stay in the property b ) return all money that I have so far paid into this deceptive loan and I'll vacate the property in 90 days. Another reason I believe their practices are deceptive is that on XX/XX/XXXX I spoke to XXXX XXXX of the BMO loss mitigation department by phone. I asked her about the Dispute and Appeal process. XXXX advised me ( despite what the letter she sent me states ) that there is no point in appeal because although a new underwriter would look at my appeal, the same manager would receive my packet and would again deny my request.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-16

Madison, WI

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: Hello and thank you for your service ( s )! I TOO.. Want to help YOU and consumers connect with financial companies to understand issues, fix errors, and get direct responses about problems. I WISH I DID NOT HAVE TO COMPLAIN TO A 3RD PARTY. : ( It is semi-comforting to know that Submitting my complaint WITH YOU helps OTHERS TOO and plays a role in everything YOU do, helping YOU to identify problems and prioritize YOUR work AND turn MY complaint into action to improve the marketplace. This is VERY important to me! Here is my ordeal in brief. NO ONE @ BMO Harris has adequately explined to me " EXACTLY '' why my " electronic deposits '' were not acceptable! I opened my BMO Harris accout in early XX/XX/2017 with an promotional incentive coupon from the bank itself stating in fine print I need to have " direct deposit OR ANY other electronic deposit '' of {$300.00} or more for 2 consecutive months ( which I actually did for 4 months, see image screen shot ) and " AUTOMATICALLY '' receive {$200.00}. The banker that accepted the coupon XXXX XXXX at the XXXX Wisconsin BMO Harris Branch 1st FAILED to inform me promptly that this may not be acceptable while trying to acuse me of being hostile. I was not in any way hostile and was appologized to by another member of the bank for her behaviour. I was VERY disappointed in her lack of timely concern for my {$200.00} incentive, she merely opened the account, DID NOT CARE and/or forgot about the incentive altogether there-after! She sure DID NOT forget to sales pitch me for a mortgage though!!! I NEVER RECEIVED THAT {$200.00} bucks, it has not been a year yet so this is my final attempt to get my {$200.00} bucks before possible court/legal action. Heres your coupon! Promo Code XXXX Swing by a nearby BMO Harris branch with your promo code or open your account online now. Well automatically apply the {$200.00} cash bonus promo code when you apply online. Youll get {$200.00} after you open an eligible checking account with qualifying direct deposits. I would like BMO Harris executives to credit {$400.00} for my having to wait a year for it now. { END OF MESSAGE TEXT } - ERROR ATTACHING FILES/IMAGES
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-16

Janesville, WI

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-15

Apex, NC

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-15

Indianapolis, IN

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: This matter concerns a dispute with BMO Harris Bank over a NSF ( not sufficient funds ) charge of {$36.00} on XX/XX/XXXX on a personal checking account. On XX/XX/XXXX, an authorized payment of {$65.00} was taken out of our personal checking account which put the account into a negative balance. I happened to learn of this situation very early the morning of XX/XX/XXXX, by accident, as I happened to check the account on line. I then physically went to a BMO branch and made a teller deposit sufficient to cover the negative balance at approximately noon, XX/XX/XXXX. Then, several hours later, after the curative deposits were made, I received an e-mail notice from BMO Harris at about XXXX XXXX advising that, due to the negative balance, it was reversing the {$65.00} payment, and assessing a {$36.00} charge. I then contacted BMO Harris on XX/XX/XXXX and spoke with a " manager '' by the name of XXXX XXXX to request a courtesy reversal of the {$36.00} charge based on the prior deposits which provided sufficient funds to cover the {$65.00} payment. I note, too, that while BMO Harris system does provide an immediate e-mail notice to advise of the NSF charge, the BMO system provides no notice of the negative balance problem in the first place to allow timely curative action. I simply discovered the problem by accident the morning of XXXX. In the conversation with XXXX XXXX, he advised that he must decline any reversal of this {$36.00} NSF charge for 2 reasons. His first reason was that the NSF charge was imposed on XXXX, before the cash deposit was made. However, my on-line bank statement clearly shows the imposition of this fee on XXXX ( not XXXX ) and clearly shows the cash deposits prior in time to the reversal of the {$65.00} payment and imposition of the charge. Additional, BMO 's e-mail notice of these actions was provided at approximately XXXX XXXX, the evening of XXXX and state in the body of the e-mail that BMO 's actions were taken " today '', not on XXXX and, again after the curative deposits were made. XXXX XXXX 's second reason for declining a reversal of the {$36.00} charge is that I've had NSF charges in the past. And that is true -- BMO has indeed imposed NSF fees on our account in the past. In that regard, in XXXX, we attempted to set up over-draft protection for the account in question, which took several months & repeated efforts to set up correctly. In the first instance, BMO did not link our accounts properly, the over-draft protection failed to operate and resulted in NSF fees. This was finally corrected. In the 2nd instance, we learned that there is federal bank limitation which prohibits intra-account fund transfers more than 6 times in a 30 day period, which ( with our BMO accounts ) resulting in failed transfers of funds and additional NSF fees. ] Here, I'm not seeking to " re-litigate '' any past NSF fees. Here, I'm only seeking a courtesy adjustment of the XX/XX/XXXX {$36.00} fee based on ( 1 ) the XXXX prior cash deposits we'd made to address the NSF problem and ( 2 ) BMO 's policy of not providing notice of NSF problems in a manner calculated to allow the customer to address the problem timely. In a larger picture way, I personally believe that BMO 's NSF fee charges and policies are specifically designed to maximize the fees charged to the customers, to be difficult for customers to navigate, and to increase BMO Harris ' revenue from such fees, all in an unfair and inappropriate manner. I also can advise that we've had no similar problems with our banking relationships at XXXX XXXX or XXXX XXXX XXXX -- only at BMO Harris. Thank you for your kind inquiry into this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-14

Carolina Forest, SC

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-14

East Troy, WI

Closing on a mortgage

Mortgage: Other type of mortgage

Complaint: As a first time homebuyer I applied for home loan with my Bank XXXX XXXX. The representative that I been working with first game me an verbal option of FHA or XXXX with 485 % interest rate and {$3200.00} closing cost with my current credit score of XXXX. I received the documents via mail to sign but the documents reflects a completely different information of what the representative told me in person. The documents for me to sign has 5.375 % interest rate for conventional loan the rate it is fix but not lock and closing cost it's over {$6000.00}. As a first time homebuyer I am not sure what to do so I reached out to my local homebuyer workshop coordinator and she suggested for me to contact you. Can you please help me?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-14

Saint Clair, MO

Problem caused by your funds being low

Checking or savings account: Checking account

Bounced checks or returned payments
Complaint: BMO Harris Bank ( XXXX XXXX XXXX ) XX/XX/2018 : There is a pending charge of {$150.00} on my checking account. At the time of the charge pending there was only about {$6.00} in the checking account. To avoid fees and returned items the bank advises to make a deposit before XXXX CST. I make a deposit of {$140.00} cash with a receipt time stamp of XXXX XX/XX/2018 ; I go on to deposit {$160.00} in a check from a local bank with a time stamp of XXXX XX/XX/2018. The next morning about XX/XX/2018 about XXXX I check my account online and see that the only deposit showing is the check deposit of {$160.00} ; the cash deposit is no where in sight. I contact the BMO Harris 24 hour customer service line and I speak with a representative who informs me that she also is not showing a cash deposit and advises me to launch an investigation. I do so by providing the deposited amount and the ATM location. My main focus at this time is to ensure that the pending item is paid. I am advised to contact the ACH department before XXXX CST to request the item to paid. I do so and am denied with the bank citing no available funds to honor payment of the {$150.00} item ( my account was still reading a negative balance of - {$140.00} at close of business XX/XX/2018 ) and I was charged a {$35.00} returned item fee from BMO Harris and later a {$25.00} returned check fee from the merchant. I stayed on the phone with this bank from XXXX until close of business XX/XX/2018 ; to no avail my item was returned. On XX/XX/2018 the {$160.00} check deposit was made available, the {$140.00} cash deposit was made available, and {$140.00} provisional credit ( for the missing deposit ) was made available, there was a reversal of a provisional credit of {$500.00} leaving my account negative $ XXXX. I made a deposit of {$840.00} ; however XX/XX/2018 is a weekend day and I was charged an overdraft fee of {$36.00}. On XX/XX/2018 the provisional credit of {$140.00} was reversed and debited back to my account ; I requested the bank to credit my returned check fee of {$35.00} and {$25.00} as well as the overdraft fee of {$36.00}. BMO Harris denied my request citing previous reversal of fees as if they were doing me a favor and all of this was not contributed due to a bank error. I have spent over 14 hours trying to resolve this matter ; no one listens and no one seems to care.. Please note the morning in which I opened the investigation I did not have my receipt from the deposit as I had thrown it away ; to aid the investigation ; I left home at XXXX to go through trash at a laundry mat where I had thrown the receipt away, on the way home I have a car accident ; I call BMO Harris to inform them I now have the receipt to add to the claim and the representative says she doesn't need it, the investigation was already sent! Horrible service a perfect example of why companies need to use uniform customer service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-13

Mc Farland, WI

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-13

Hinckley, OH

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-12

Hinsdale, IL

Opening an account

Checking or savings account: Savings account

Didn't receive terms that were advertised
Complaint: I opened a new savings and checking account using a promotion that I received in the mail the last day of XX/XX/XXXX. For the savings account, I was supposed to receive a {$200.00} bonus if I deposited {$10000.00} and maintained that for three months. On XX/XX/XXXX, after the trial deposits were confirmed, I moved the funds over as I was instructed to. On XX/XX/XXXX, I was charged an unexpected service fee on the saving account ; however, I then deposited extra funds to maintain the average daily balance of {$10000.00}. I contacted the customer service line twice. The first time I was told that after the three months, it sometimes takes a statement cycle or two for it to show up. On XX/XX/XXXX, I again contacted customer service and was told that I would have needed to deposit the {$10000.00} on the day it was opened. When I told them that the banker had said that as long as I transferred the funds shortly after the account opening date ( the trial deposits were confirmed on XXXX and I transferred the funds on XXXX ), it wouldn't be a problem. I was then told by customer service that I would need to directly contact the banker who opened the account for me at the branch. That same day I emailed the banker, XXXX XXXX, and provided the information above. XXXX XXXX almost immediately replied that he would work on getting this resolved. That email from XXXX XXXX on XX/XX/XXXX was the last time I heard from him. I have followed up on XX/XX/XXXX and XX/XX/XXXX, and I have not yet received a response. The balance in the account remains over {$10000.00} as of XX/XX/XXXX. XXXX XXXX stated that they needed to keep the copy of the promotion mailer for the file, so I no longer have it in my possession.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-11

Thompsons Station, TN

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Complaint: On XX/XX/XXXX BMO Harris paid on my behalf {$2300.00} to XXXX XXXX, for my home loan. This payment was made by mistake, as the XX/XX/XXXX house payment was made XX/XX/XXXX. Calling BMO customer service, I was told due to insufficient funds, the payment would be returned to my account XX/XX/XXXX. At this time, I was told the issue was resolved, and no further action was required. XX/XX/XXXX, the payment was processed again, causing yet another negative balance. A stop payment was issued on my behalf by the XXXX XXXX BMO branch. XX/XX/XXXX, the payment was processed again, causing yet another negative balance. Recapping : BMO Harris sent money on my behalf 3 times, without my permission, ignoring my request to cease. BMO continually put the blame on XXXX XXXX XXXX, though in fact they had nothing to do with the issue. 19 phone calls to BMO, a total of over 9 hours of time on the phone. 5 phone calls to XXXX for a total of 1 hour. 5 separate days with no money available in my account. At times, rude treatment, especially from BMO bill pay department. Key contacts with BMO XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( no last name ) bill pay manger
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2018-03-10

TX

Closing an account

Checking or savings account: Checking account

Can't close your account
Complaint: complaint : ( 1 ) refuse to close my account despite multiple requests to close the account in order to charge more fees ( 2 ) refuse to address customer 's concerns under the disguise that they could not " verify '' the customer due to use of unreasonable questionaire. On XX/XX/XXXX afternoon, multiple " phone calls '' and " internet chats '' were made to inform you that IRS had fraudulently tried to cash a check of {$28000.00} after I had paid IRS the same amount online. You refused to listen to my concerns. Instead, you illegally charged me {$36.00} " NSF fee ''. Over the phone, your first " bank teller '' asked me some ID questions and then proceeded to ask me detail about my account activities. I told her that I do not remember my account activities and I did not have access to a computer to know the account activity. That bank teller then told me I " fail '' the identification test and I must " email '' her my driver license before she can talk to me again. I told her I can not send her my confidential driver license information using email because the risks of identity theft. I told her that she can verify my identity using other questions. I then asked to speak to a supervisor. After more than 1 hour of waiting, the supervisor told me the same thing. Unless I emailed the bank teller my driver license or come to a local branch to show my ID, I can not access my account. I told her I live in Texas and can not come in to a branch. I told her I had something very urgent I need her help and she can ask me other ID questions. The supervisor told me I either " comply '' with her demand or she can not help. I asked to speak to her supervisor and she said the second-line supervisor is not available but will call me. I then called several more times and were told my account is " locked '' until I sent the bank teller my driver license using email. But I was able to login to my account and attempted to " chat ''. The " chat '' person told me I have to " call ''. I told the " chat '' person they " lock '' my account. She/he then told me I had to " call '' again or come into the branch. After several " chats '' with different people, it went nowhere. The next day, no " supervisor '' ever called me. To protect my money, I ACH my remaining balance out. On XX/XX/XXXX, I sent you a message using your electronic mail system when I login ( see attached ). I demand you stop all transactions and close my account. The next day, you replied and said you can not help but I can do it by " chat '' " call '' or " at a branch ''. I had tried all above methods except walk-in and everyone had refused to address my problems. Instead, You continued to pile up more " fees '' despite knowing my demand to close my account and stop harassing me. On XX/XX/XXXX, I made my final request to demand you close my account and stop charging me illegal fees ( see attached ). Again, this fell on deaf ears. On XX/XX/XXXX, I received a " demand '' letter saying I " overdrawn '' my account and owed you {$100.00}. Again, the account is closed and I don't owe you any money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2018-03-09

Las Vegas, NV

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-09

Addison, IL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-07

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response