BBVA FINANCIAL CORPORATION
Consumer Complaints
There are over 3385 complaints on file for BBVA FINANCIAL CORPORATION. Dated between 2019-12-04 and 2011-12-06.
Complaints Page 57
2017-12-27
TX
Problem caused by your funds being low
Checking or savings account: Checking account
Non-sufficient funds and associated fees
Complaint: I am being charged overdraft fees ( NSF ) when my checking account is still in the positive.
On multi days in XXXX of XXXX.
On XXXX XXXX, XXXX, XXXX.
Each time my account goes less than {$38.00}, BBVA Compass applied a NSF Fee of {$38.00} making my account negative then they charge additional NSF fees for all other transaction
Company Response: Closed with explanation
2017-12-27
Detroit, MI
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Can't stop withdrawals from your account
Complaint: On XXXX/XXXX/XXXX I noticed that an ACH withdrawal for a higher amount than I authorized for a student loan payment posted to my checking account. I called my bank to have them reversed the ACH transaction and they said that they can not due to technical limitations of my account. The only way forward is to dispute the charge and that has an unknown amount of time before the money is returned to me.
Company Response: Closed with explanation
2017-12-27
Alton, TX
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Closed with explanation
2017-12-26
Glen Burnie, MD
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation
2017-12-26
Bremen, GA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: On XX/XX/2017, I had a theft from my bank account of {$720.00} due to someone fraudulently using my debit card to make a purchase online at XXXX XXXX. I immediately reported it to my bank which is XXXX XXXX located in XXXX Oregon. Their parent bank is Compass. I also, immediately, filed a case with XXXX XXXX and filed a report with my local law enforcement. This happened a week ago and not one person from Simple 's disputes team has reached out to me to discuss what happened despite my desperate efforts through emails and phone calls. I have done everything I can possibly do to get my money back, and the fact they will not even acknowledge me is unacceptable. I have rent I need to pay, medication I need to buy. This is a whole paycheck that was stolen from me. I am the victim of a crime, and the bank is victimizing me all over again. The bank 's dispute email is XXXX and their number is XXXX.
Company Response: Closed with explanation
2017-12-22
Managing an account
Checking or savings account: Savings account
Problem accessing account
Company Response: Closed with explanation
2017-12-22
Foy, CA
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Closed with monetary relief
2017-12-22
Foy, CA
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Closed with monetary relief
2017-12-22
TX
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Sent card you never applied for
Complaint: I was sent a credit card in XXXX that I was told I applied for in XX/XX/XXXXfrom BBVA Compass. I am sent new debit cards very regularly so I assumed it was a debit card. I only realized it was a credit card when I received the statement in XXXX asking for a minimum payment. I called immediately to find out what happened. I canceled the card as soon as they explained the situation to me. I spent 4 hrs being transferred from one dept to the next over the next two days only to have nothing resolved. I explained that I want to pay the ballance but can not do so in the time frame they set up. I do not want to pay fees or interest. I am XXXX XXXX XXXX and have never had or wanted a credit card. My credit is very good and I 'm responsible with my money. I asked for some resolution in this matter but just kept being transferred to another dept over and over again. I 'm afraid this account will go into default resulting in a negative impact on my credit score. Please help any way you can. I feel the card was sent to me without me applying for it. It seems to me there is some deceptive practices being done.
Company Response: Closed with explanation
2017-12-21
Eugene, OR
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: RE : Violation of the federal government 's Expedited Funds Availability Act.
**This complaint is about Simple Bank incorrectly treating federally backed money orders and personal checks equally, instead of treating federal backed money orders as a cash deposit like other merchants and banks currently do** ***************************************************************************************************** 1 ) QUESTION : Please state exactly what date XXXX Bank received the {$290.00} in funds from the US government from a federal cash money order deposited ( not a personal check but a federal money order which should be treated the same as cash ) on XXXX XXXX, XXXX. None ( {$0.00} ) of the funds were available until 16 days later XXXX XXXX XXXX, XXXX ). Again, what date exactly did XXXX Bank receive the {$290.00} in funds from the deposited federal cash money order?
***************************************************************************************************** 2 ) QUESTION : Then state clearly how many days passed after Simple Bank received the funds from the federal government before the hold was released.
***************************************************************************************************** *Note : The Funds Availability Disclosure of the XXXX XXXX Simple Deposit Account Agreement does not include federally backed money orders which are treated the same as cash by merchants and banks.
*Note : Simple Bank does not allow for deposits though their ATM network and does not have any physical branches, so XXXX Bank XXXX make allowances for Federal Backed money orders to be treated differently ( same as cash ) than a personal check.
XXXX THANK YOU FOR ANSWERING THE 2 QUESTIONS WITH THE DATES/DAYS AS REQUESTED *****************************************************************************************************
Company Response: Closed with explanation
2017-12-21
Bellaire, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Complaint: On XXXX XXXX, XXXX, I was approved for auto financing through XXXX XXXX Bank. On XXXX XXXX, XXXX, a contract was signed between myself and XXXX XXXX in XXXX Texas and XXXX XXXX Bank was the financing company.
On or about XXXX XXXX, XXXX, I was informed by Capital XXXX Bank that XXXX XXXX of XXXX XXXX retracted the contract. When asked why, XXXX stated that my social security number was invalid and he therefore could not sell me the vehicle.
However, after I requested that he put it in writing, several inquiries appeared on my credit report for auto financing.
I never agreed nor authorized XXXX XXXX to apply for any credit. I was already approved through XXXX XXXX Bank and the contract was signed on XXXX XXXX, XXXX.
A complaint was also filed on XXXX XXXX, XXXX with the XXXX of XXXX XXXX commissioner.
Please review attached
Company Response: Closed with explanation
2017-12-19
Oakland, CA
False statements or representation
Debt collection: I do not know
Impersonated attorney, law enforcement, or government official
Company Response: Closed with explanation
2017-12-19
Dallas, TX
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Closed with monetary relief
2017-12-17
Lowell, AR
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Complaint: My truck was repossessed by XXXX XXXX XXXX due to my failure to make payments adequately. My dad paid the truck off in full within the time that the bank said that we could pay it off which they told us by phone was on or before XX/XX/XXXX. They gave instructions for sending a cashier 's check by XXXX XXXX and a check was sent and delivered on XX/XX/XXXX which was confirmed by the XXXX XXXX routing number and also via phone with bank employees. The first problem was they LOST the first check, so cancellation had to be made on that check which the bank said needed to be done by XX/XX/XXXX, and another cashier 's check was sent by that date. Even though we were supposed to have until XX/XX/XXXX to pay off the truck, they had already sent it to XXXX and it arrived on XX/XX/XXXX ( XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, TX XXXX ). My dad XXXX XXXX and I had to drive to XXXX to pick up the truck, and we did on XX/XX/XXXX. We have been advised by phone numerous times we would receive the title and release of lien but still have not received it. We employed an attorney who was given written permission to talk to the bank on my behalf, but he has had trouble getting them to respond to his inquiries. Other expenses were incurred in getting the truck from XXXX XXXX in XXXX including travel expenses of {$540.00}, {$580.00} fees paid to XXXX XXXX in XXXX and {$36.00} XXXX XXXX fees to send a second check. Since we do not have the title we can not put a license on the truck nor sell it. We are very upset by the unprofessional operation of this bank and their lack of integrity.
Company Response: Closed with non-monetary relief
2017-12-15
Benton, AR
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: This is a follow up complaint in addition to my first one that was sent on XX/XX/17 evening, after sending my first complaint, my wife was finally able to reach a representative of BBVA, after trying for almost two weeks ; however, after speaking with the BBVA rep, they told my wife that BBVA did not receive our XX/XX/XXXX payment, and that we were 43 days late, and they had turned our account over to collections.
We paid our car note payment for the month of XX/XX/XXXX on time, and my wife sent a copy of the payment to the BBVA representative, and after the BBVA rep received our proof of payment that was made in XX/XX/XXXX, they refused to receive our payment for XX/XX/XXXX ; and stated they had to get the XX/XX/XXXX payment issue fixed first.
This shows incompetence on BBVA part, because they somehow lost our payment that was sent on time in XX/XX/XXXX, and to make matters worse, they were showing us being 43 days late, which means they could have scheduled our vehicle to be repossessed without us knowing it ; all because of their incompetence.
We dont understand why BBVA is being so difficult, and I cant reiterate enough, that it does not make any good sense as to why BBVA will not allow us to make our car note payment online anyway!
BBVA have been so unprofessional, we have wondered if we were really making payments to the real Bank!
Company Response: Closed with explanation
2017-12-15
La Jolla, CA
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Closed with monetary relief
2017-12-14
AR
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: Me and my wife purchased a vehicle through XXXX XXXX XXXX back in XXXX of 2016, and when my wife filed a Ch. XXXX, it did not affect us making our car note payments on time ; however, because my wife filed a Ch. XXXX, BBVA will not allow us to make our car payments on line.
We pay BBVA on the phone, but for the last two weeks, we have being trying to pay our car note, and their recorded message tells us to leave a call back number, and a representative will call us back ; but no one has called us back yet.
BBVA has made it very difficult to make payments to them, and you would think it would be just the opposite, all we want to do is conveniently make a car note payment.
Just because my wife filed a Ch XXXX, should not stop us from been able to pay online, they treat us as if we are a second class citizen, because of a Ch XXXX that did not even affect us paying them!
Company Response: Closed with explanation
2017-12-13
Liverpool, TX
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Complaint: BBVA Compass Bank had made a response back to me on XX/XX/XXXX. Compass Bank had admitted to making some errors and overlooked some information. At first Compass Bank stated that I owed them {$3300.00} dollars. Then they had went on and admitted to taking a refund of money back to them from the extended warranty for the car and also a refund on the GAP policy. So then they said that I owe them {$1200.00} dollars. The extended warranty cost was {$2500.00} and the GAP policy was {$350.00}. That would make the total refund that they had taken to be {$2900.00} dollars total. So the amount that Compass Bank had taken back to what they say I owe does not add up correctly. If I take {$3300.00} minus {$2900.00} that would be a total of {$420.00} dollars. So I have no idea how they had come up with the figure of {$1200.00}. The {$3300.00} amount is a figure that is on a letter from Compass Bank dated XX/XX/XXXX yet I did not receive that letter until the end of XX/XX/XXXX. Also seems as though that they had never returned my prescription medication. The cost of this medication is around {$1700.00} dollars for a one month supply. If I minus {$1200.00} from {$1700.00} that would be {$490.00} dollars. This medicine is something necessary for my daily wellbeing.
Company Response: Closed with non-monetary relief
2017-12-13
Fort Worth, TX
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Company Response: Closed with non-monetary relief
2017-12-13
Liverpool, TX
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Complaint: This is somewhat of a continuation of a complaint about BBVA Compass Bank. Compass Bank had admitted to making errors and had apologized for them. They had retraced the amount supposedly owed from {$3300.00} down to {$1200.00} dollars. They admitted to taking a refund from the extended warranty and GAP policy. The extended warranty was {$2500.00} and the GAP was {$350.00} a total of {$2900.00} dollars. {$3300.00} minus {$2900.00} is {$420.00}. Compass Bank also did not included my monthly payment made in XXXX of 2017. Monthly payments were at {$270.00} dollars. So if I take the remaining {$420.00} minus {$270.00} that would be {$150.00} left as a remainder. Also in the recent past I had placed extra money onto the monthly payment. This paying above the regular monthly payment. So that being {$150.00} left of the remaining balance. Yet I will stress upon this again that Compass Bank did not return my prescription medication. Nor did they offer a refund, partial refund or any compensation of any kind. This medication 's cost greatly outweighs the remaining balance of {$150.00} by quite a bit.
Company Response: Closed with non-monetary relief
2017-12-13
CA
Problem with additional add-on products or services
Payday loan, title loan, or personal loan: Personal line of credit
Complaint: Back in the month of XXXX I had traveled to XXXX California to attend a wedding reception for my friend. While on this trip there were some unexpected extra expenses which I needed to charge to my checking account into a negative balance. I was not worried about this overcharge because I had an overdraft protection line of credit granted to me from BBVA Compass Bank, which I would 've paid back when I got back home and paid interest on what I had spent while I was about. My banker at the local branch told me that situations like this are what the line of credit was meant to be used for.
In all, I ended up needing to spend {$280.00} by the end of XX/XX/XXXX, to make up for the debt I had accrued, however ; without notifying me before hand, the bank account I had used from BBVA Compass Bank, had cancelled my overdraft protection line of credit without notifying me in any way, right as I made use of the line of credit, subjecting me to several non-sufficient funds charges without my awareness that the line of credit had been removed. I was charged a fee of {$32.00} per item that was charged to the account regardless of how much or little it was. This might have been okay, had I been notified and so I could adjust my behavior to avoid more charges. They expected me to pay back nearly double the amount charged. I was alarmed by the sudden rush of additional charges to my bank account and immediately called their customer service line to correct the issue on XX/XX/XXXX. Unfortunately, when I called the bank 's customer service line, they had no useful information to give me and could not explain to me why my line of credit had been revoked. The gentleman on the phone told me to go to the bank branch and talk to them there. So I went to the local bank branch to investigate the issue, my regular teller did not have any new information or explanation for why the line had been closed but told me she would talk with the bank manager about getting the other charges removed. In the meantime, I was encouraged to pay back the {$280.00} as a token of goodwill, but I could not find the money to do so because of the other costs from the trip and costs associated with attending school took up all my money. To make matters worse, my student loans from school were delayed considerably. I called the branch a few times each week and the financial aid department a few times each week while they were finishing my loan. They charged me two extended overdraft charges while I was waiting for the financial aid department to get its affairs in order and to disperse the funds. I managed to scrape up {$300.00} to pay some of the debt off on XX/XX/XXXX and was told by the bank teller that she would try to talk to the bank manager to settle my account back to XXXX, but she never did, and I never heard from anyone.
Even after my payment, they charged-off the account and never contacted me again. I thought that they might have just charged-off and closed the account, but they apparently sold the debt to XXXX XXXX and told me they want {$270.00} in a letter. They have failed to address me or contact me in any way or work with me. I was always the one who had to reach out and I feel like I was misled and bilked by a failure to render services as promised their customer service department consistently failed to address my questions and actively misled me for their own benefit at my expense. This feels like a bait and switch to scam me for as much money as they could by pulling the rug out from underneath me. There never was an adequate explanation for why the overdraft protection line of credit was revoked and now they want to make even more money off me. I am still diligently making payments on a credit card I have through that bank, but honestly, with the way they do business, I am eager to get rid of this debt and close the account rather than deal with these unscrupulous bankers.
Company Response: Closed with explanation
2017-12-13
Angola, KS
Opening an account
Checking or savings account: Checking account
Confusing or missing disclosures
Company Response: Closed with explanation
2017-12-12
Fort Worth, TX
Managing the loan or lease
Vehicle loan or lease: Loan
Loan sold or transferred to another company
Complaint: I contacted BBVA Compass Bank on XXXX/XXXX/XXXX notifying them that I traded in the vehicle to XXXX XXXX XXXX XXXX and provided them with the following : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX Phone XXXX XXXX My payment was n't due until XXXX XXXX, XXXX, so they had plenty of time to contact the dealership and provide the proper payoff amount. In the meantime, XXXX XXXX called Compass Bank with a payoff amount and the automated system stated that it was good for 10 days. XXXX XXXX overnighted a check for {$25000.00} on XXXX XXXX, XXXX and I asked XXXX XXXX if I needed to make a payment to Compass Bank and he told me that I did n't because I no longer owned the vehicle. I called Compass Bank on XXXX XXXX, XXXX to see if they had received the payment and they claimed that they did n't, meanwhile I kept receiving calls from Compass Bank regarding payment and when I inquired about the funds that were overnighted by XXXX XXXX, I kept getting the run around. Actually, it took them over a month to find the funds and although the account it paid in full, they reported my loan delinquent 30 days even though they had the funds in hand. I 've had nothing but problems with Compass Bank and I 've reported them several times because of their lack of concern, misappropriating funds, and some would say incompetence. I want this resolved quickly and I want them to remove that report from all credit reporting agencies. They are being spiteful because I ended my business relationship with them. I simply just got tired of the run around and the unprofessional behavior as well as unknowledgeable personnel that I always had to deal with.
Company Response: Closed with non-monetary relief
2017-12-12
Taft, OH
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: XXXX Checking account charged {$590.00}.
XXXX I reported fraud to Simple Bank who locked and sent Wife a new debit card.
XXXX Simple Bank contacted about case for {$590.00} was closed and the charged dropped off account.
XXXX Wife replied to Simple Bank stating that the charge was for {$590.00} rather than {$590.00} XXXX Simple Bank contacted Wife and I via support message and said charge force posted after falling off. Said the dispute team would reach out via support message with any additional updates.
XXXX I called Simple for update but was told that it was being looked into. I asked about XXXX 0 % liability guarantee but was Simple Bank rep said I was going to have to wait for investigation. I asked for a phone number to contact the fraud investigation department but was told support message was the only way to contact. Account is still missing {$590.00} which I am supposed to not be liable for.
Company Response: Closed with explanation
2017-12-12
Liverpool, TX
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Complaint: BBVA Compass Bank took 47 days to respond to my complaint. That being 47 days after they had requested for extra time to respond. Their information has multiple errors even after they had admitted to making errors on-top of that. Back in XX/XX/XXXX they had claimed that I owed them {$3300.00} dollars now after several complaints they claim that I owe them {$1200.00} dollars. There was also multiple errors in the repossession condition report. They did not list a power sunroof in their report. That adds value to the car overall. They also said that the tires were in fair condition. They were a brand new set of matching tires that were less than 4 months old. So they would have been rated as in good condition. That also adds more value to the car. In this report they were claiming dents to the body and front and rear bumpers. I had no dents whatsoever. No dents adds even more value. BBVA Compass will probably say that was not their issue but the repossession agents fault. Yet it is BBVA Compass 's issue for hiring and or contracting with this repossession agent. They were also claiming scratches to the hood, front and rear doors and trunk. I had no scratches at all. The car only had one owner and was a low mile vehicle based upon manufactured date. BBVA Compass bank is also claiming that they had requested a vehicle transfer on XX/XX/XXXX. They would not be able to request that information for the fact that the Texas DMV was closed that day being a Sunday. Compass bank must not have read that information clearly. On the vehicle transfer information it clearly states date of sale XX/XX/XXXX. Yes Compass bank that is listed as the sales date. The car is sold before you file for a vehicle transfer. That is the only way that it works. Also they stated that I should have contacted the tow service person or the repossession agent to get back my personal belongings. I did call the tow service and I told them that I have a prescription medication and a pair of eyeglasses in the car. They told me they had no way of unlocking the car. They go onto and tell me that it was out of their hands because the car had already been repossessed. The tow service did not even attempt to contact me. I had no idea where the car was I did n't find out that it was even towed until XX/XX/XXXX. The car was already taken and gone from the tow yard. Compass bank claims that if the personal items are not collected within 30 days they are either discarded or donated to a charity. Their was a prescription medication sealed from the pharmaceutical manufacture in the car that is {$1700.00} dollars for a one month supply. That would be illegal to just throw away and also would not be able to donated because it had my name and address on a printed label. That medicine is absolutely necessary for me to take daily. I am not really worried so much about the eyeglasses. Yet they were not given back to me. The tow serviced driver told me that even if the car was still at his place they would not be able to unlock the car. They did not have a key and also did not have a key fob. For Compass bank not listing a sunroof on the car that dropped the value and also for listing cosmetic damage that was not their also drops value. They claimed that the car was sold for {$10000.00} dollars. A car such as that would have sold for {$12000.00} minimum at auction. For all I know Compass bank could have listed body damage and scratches just to make me believe that the car was sold for {$10000.00} dollars. The only people who really know what the sales price was are Compass bank and the buyer no one else. I do not trust Compass bank 's information anymore. They apologized for making errors in their information. That were just lying and making an attempt to get me to pay money on something that I DO NOT owe. Going from {$3300.00} down to {$1200.00} is still unacceptable. I was never refunded for my medicine. The medicine costs well over that amount. So after going back and forth for months they had apologized for their errors and then still say that I owe them. I do not trust their numbers and I do not trust their figures. They lied about the date of the sale of the car more than once. First they stated XX/XX/XXXX then XX/XX/XXXX for the sale of the car. The info from Texas DMV says XX/XX/XXXX. So what 's next another date change? Lastly I did not purchase the car on XX/XX/XXXX. I only allowed XXXX XXXX XXXX to take a look at my credit report on that day.
Company Response: Closed with non-monetary relief