BBVA FINANCIAL CORPORATION
Consumer Complaints
There are over 3385 complaints on file for BBVA FINANCIAL CORPORATION. Dated between 2019-12-04 and 2011-12-06.
Complaints Page 48
2018-04-10
Dallas, TX
Closing on a mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: XXXX XXXX XXXX AS OF XX/XX/XXXX MY HELOC HAD A XXXX BALANCE. ON XX/XX/XXXX I TOOK AN ADVANCE OF {$5000.00}, WHICH WAS PUT INTO AN ACCOUNT AT 4.25 % FIXED.
ON XX/XX/XXXX I CALLED THE HELOC DEPARTMENT AND ASKED THEM IF I TAKE ANOTHER ADVANCE WOULD IT GO INTO THE 4.25 % ACCOUNT AND I WAS TOLD YES, SO I TOOK AN ADVANCE OF {$25000.00} BECAUSE THE RATE WAS LOWER THEN I WAS PAYING ON ANOTHER HELOC. I DID THE SAME ON XX/XX/XXXX & XX/XX/XXXX FOR A TOTAL OF {$38000.00}, WHEN THE STATEMENT CAME IN IT WAS AT A HIGHER RATE OF 5.48 %. I WOULD NOT HAVE BORROWED THE MONEY AT THE HIGHER RATE. I HAVE CALLED THE COMPANY NUMEROUS TIMES AND GONE TO A BRANCH TO NO AVAIL. THEY SAY THATS THE WAY IT IS TO BAD.
I RECEIVED A CALL FROM A RESOLUTIONS DEPARTMENT THAT I HAVE CALLED BACK AND LEFT MESSAGES AT LEAST 10 TIMES TO NO AVAIL, VERY FRUSTRATING TO BE TOTALLY MISLEAD. I HAVE ALSO BEEN TOLD A SUPERVISOR WILL CALL, STILL WAITING, AGAIN VERY FRUSTRATING.
THANK YOU FOR ANY HELP
Company Response: Closed with non-monetary relief
2018-04-07
Grand Prairie, TX
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with explanation
2018-04-06
TX
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Can't stop withdrawals from your account
Complaint: XX/XX/XXXX I began to see unauthorized charges from XXXX come out of my account so I called to discuss it with someone by the name of XXXX. She proceeded to basically tell me there was nothing I could do about it until my account was brought out of the negative. So I then asked her to close my account and I would pay the negative balance and dispute later. She advised she could close my account but if XXXX continued to try to charge whatever they were charging it would open back up and they would continue to allow the charges to go through and charge me {$38.00} in NSF fees for each charge. I called numerous times after this in attempts to salvage my account but with all the NSF fees I could no longer afford to. There was no assistance disputing anything, no flag put on my account or anything. I ended up opening an account with the bank I work with now and waited for some type of collection activity to take place so I could dispute it, which never happened. Fast forward to XX/XX/XXXX I had to face compass again because my income tax check was sent to them in error. I attempted to call and explain what happened and was told to go to a branch to discuss it. Went to the branch to discuss it on XXXX and was told they were going to keep my income tax money and that the only thing I could do was file a police report for the invalid XXXX charges and they don't know what will happen after that. So still a year later and no resolution. I had my account in good standings with this company for 10 plus years and this is the treatment I recieved. They've done this to numerous individuals even some I know personally. This company needs to be addressed for their deceptive and unfair treatment of their customers.
Company Response: Closed with monetary relief
2018-04-06
Richmond, TX
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with explanation
2018-04-06
East Millstone, NJ
Managing an account
Checking or savings account: Other banking product or service
Problem using a debit or ATM card
Company Response: Closed with monetary relief
2018-04-06
Carrollton, TX
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: This is my third complaint and everytime I get a pasted response along with new information. The new information is I opted out of debt card protection but " I '' did not opt out for ACH debt protection. That is dishonest business practice if I ever. They keep trying to sell me things I do not want. The person on the phone did not offer to give me {$19.00} of my own money back, I had to basically tell her I was going to walk away from doing business with BBVA Compass to get her to over turn the fees. again check each statement they basically telling my story for me and XXXX, XXXX. But adding they are not going to give me my money back. So I need to know who I need to get with to get my money back and help other people at this den of thieves.
Company Response: Closed with explanation
2018-04-05
Gainesville, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: DEBIT FOR CHECKCARD XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX NY Uncategorized - {$2700.00} {$280.00} I made a trip to XXXX, my homeland on XX/XX/XXXX.
I was supposed to land in XXXX at XXXX XX/XX/XXXX. Due to a faulty plane on my correspondence in XXXX. i didn't make it until XXXX on XX/XX/XXXX. I made it home that day at around XXXX.
On top of that, The luggage i received where all lost. I never got them.
The luggage included toys for kids.
I called the Airline company but didn't get any help.
Given the fact that i had to pay extra for transportation and that XXXX was ruined.
I demand a full refund and a letter of apology.
Company Response: Closed with explanation
2018-04-05
Portland, OR
Closing an account
Checking or savings account: Checking account
Can't close your account
Company Response: Closed with non-monetary relief
2018-04-05
Menifee, CA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2018-04-05
Fort Walton Beach, FL
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2018-04-04
Montevallo, AL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2018-04-04
Duncanville, TX
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Problem with renewal
Company Response: Closed with monetary relief
2018-04-04
Mesa, AZ
Closing an account
Checking or savings account: Checking account
Funds not received from closed account
Company Response: Closed with monetary relief
2018-04-03
Watkins, CO
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Closed with monetary relief
2018-04-03
Merriam, KS
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem while selling or giving up the vehicle
Company Response: Closed with explanation
2018-04-03
Pnte Vdra Bch, FL
Struggling to pay your loan
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2018-04-03
TX
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: i had a bank account with bbva compass in XXXX texas i had cashed a check not knowing it was bad so when i filed my income tax i put that bank account routing adn account number so i can pay it back note i only owed {$800.00} the depoist was for {$1900.00} well since that account is closed they just got what i owed them and said they will send a check for remaing balance now which is owed to me in check form i call the bbva corp office and recovery no one can give me an answer or anything keep putting me on hold then hangs up i am at lost for words dont know where to turn to or ask for help
Company Response: Closed with monetary relief
2018-04-03
Cypress, TX
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Closed with explanation
2018-04-02
Brookwood, AL
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Company Response: Closed with monetary relief
2018-03-31
Pittsburg, TX
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with monetary relief
2018-03-29
Closing an account
Checking or savings account: Other banking product or service
Company closed your account
Company Response: Closed with explanation
2018-03-29
Tallahassee, FL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation
2018-03-28
Mount Holly, NC
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2018-03-27
Crystal, MN
Problem with a lender or other company charging your account
Checking or savings account: Other banking product or service
Transaction was not authorized
Company Response: Closed with explanation
2018-03-27
Menifee, CA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation