BAYVIEW LOAN SERVICING, LLC

2017-09-15

E Hartford, CT

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-09-15

Addisleigh Park, NY

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-09-14

Silver Spring, MD

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: XXXX XXXX, 2017 Re ; Conveyance Modification for XXXX XXXX XXXX Loan Number - XXXX XXXX XXXX XXXX XXXX XXXX MD XXXX Good afternoon, We are submitting this complaint today, with the hopes that you will be able to assist us in resolving this matter with Bayview Loan Servicing. We have been working on a Conveyance Modification with Bayview for 3 years now. Over the course of that time, Bayview has repeatedly and intentionally caused the valid dates on documents to laps on file and closed our file - claiming that they never received said documentation. For nearly the last year we have been working with a single-point-of-contact by the name of XXXX XXXX. She has personally been responsible for this deception and her overall handling of our file has been incredibly distasteful and discomforting. Her continued discontent and condescension has made this an absolute nightmare. From what I have come to learn, many individuals, trying to modify their loan with Bayview, go through this same process - repeated and deliberate misinformation and requests to submit the same documentation over and over again and As of recent, Bayview has requested that we send them the SAME 'updated XXXX form ' - on FOUR SEPARATE OCCASIONS. Each time claiming that it was a new documents. We have all email correspondence on file, if you would like them and can provide you with a breakdown of the sheer mind-numbing amount of calls we 've had to make and resubmissions we 've been forced to provide them with - all for no reason whatsoever. Our goal here is to Simply convey this modification loan into my mother 's name, as my father XXXX XXXX years ago. Bayview Loan Servicing - XXXX XXXX XXXX - primary point of contact XXXXXXXXXXXX THANK YOU for your assistance with this!
Company Response: Closed with explanation

Timely Response

2017-09-14

Boston, MA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-09-13

Okc, OK

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-09-13

South Florida, FL

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: XXXX XXXX, XXXX. XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX ( XXXX ) XXXX XX/XX/XXXX Consumer Financial Protection Bureau SUBJECT : BLS # XXXX | XXXX XXXX # XXXX | Unfair Business Practices and Predatory Lending. Dear Service Representative, I need your help. I am a XXXX-year XXXX XXXX XXXX XXXX. My XXXX loan # XXXX was transferred to Bayview Loan Servicing , LLC ( BLS ) in XX/XX/XXXX. My new loan number is XXXX in XX/XX/XXXX. I am being treated unfairly by Bayview Loan Services, LLC since day one. On XX/XX/XXXX, my wife received from XXXX XXXX XXXX, via secure e-mail, a Trial Period Mortgage Modification Plan ( see Exhibit A ). XXXX XXXX XXXX signed the TrialPlan. Bayview Loan Serving, LLC. pretends for us to start paying a Trial Period for a loan modification that we know almost nothing about. If we do not agree to the Trial Period, Bayview will take me to Foreclosure Court on Tuesday, XX/XX/XXXX ( see Exhibit B ). I find this unacceptable, inappropriate, unconscionable, malevolent, and outright evil. Bayviews Loan Modification Trial Payment Plan does not comply with the TILA-RESPA Act. On XX/XX/XXXX, my wife wrote a letter to the President of Bayview Loan Servicing , LLC. In this letter, she requested in writing a principal reduction, a portion of the debt to be forgiven and all penalties and late fees to be waived. Bayview Loan Servicing , LLC never acknowledged the receipt to her letter. We have a post office receipt that confirms that this letter was delivered and signed for by the employees of Bayview Loan Servicing , LLC. My wife wrote her second letter to the President of XXXX, XXXX XXXX XXXX, on XX/XX/XXXX ( see Exhibit C ). We were without electricity and internet until XX/XX/XXXX due to Hurricane Irma. Therefore, we had to Express Mail the letter to XXXX XXXX until XX/XX/XXXX. In this letter my wife asks XXXX XXXX specific questions regarding her XX/XX/XXXX letter, and our XX/XX/XXXX Loan Modification Trial Plan. Evidence : XXXX XXXX XXXX is the former Transaction Manager for XXXX XXXX XXXX. XXXX XXXX has a very bad reputation in the Real Estate and Banking industry ( see Exhibit D ) XXXX XXXX has engineered Bayview Loan Servicing , LLC. from the bottom up to be 10 times worse than XXXX and XXXX XXXX. If you search the Bayview Loan Servicing, LLCs address, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX on : XXXX XXXX XXXX you will find that XXXX XXXX XXXX , the President of Bayview Loan Servicing, LLC., and his leadership staff have their names on over 20 different State of Florida LLC entities that are registered at : XXXX XXXX De XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX ( see Exhibit E ). Based on the attached exhibits you should have enough evidence to investigate Bayview Loan Servicing , LLC. for engaging in : 1. Unfair Business Practices. 2. Predatory Lending. 3. Dealing in Bad Faith. 4. Violating the TILA-RESPA Act. 5. Intentional Infliction of XXXX XXXX on persons with XXXX. In summary, I want to keep my home. This may no longer be possible. If you can help me that would be great. I believe that every U.S. citizen needs to be treated in a fair manner regardless of race, religious beliefs, or XXXX. I believe that U.S. citizens should not be preyed upon by powerful corporations. BLSs Unfair Business Practices must be investigated and stopped. Bayview Loan Services, LLC.s Unfair Business Practices do not only affect me, they also have a negative effect on every hard-working tax payer in the U.S.A. Bayviews corruption and greed will continue to destroy Americas economy if left unchecked. If there is anything that I can do to assist CFPB in bringing the Bayview Loan Servicing , LLC. XXXX to justice please contact me immediately. I live 30 minutes from their headquarters in XXXX XXXX and have already done some research on them. I look forward to your reply. Thank you. Respectfully, XXXX XXXX, XXXX. XXXX Veteran
Company Response: Closed with explanation

Timely Response

2017-09-13

Weston, CT

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

You never received your bill or did not know a payment was due
Company Response: Closed with explanation

Timely Response

2017-09-12

Anaheim, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-09-11

Rochdale, NY

Trouble during payment process

Mortgage: FHA mortgage

Complaint: AN UNKNOWN ERROR IS FALSELY REPORTING A 30 DAY LATE ON MY CREDIT REPORT FOR THE MONTH OF XX/XX/XXXX. AND ALSO FALSELY REPORTING MANY LATES ON MY CREDIT REPORT IN XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX AND XX/XX/XXXX, XX/XX/XXXX.
Company Response: Closed with explanation

Timely Response

2017-09-11

Walnut, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-09-11

MS

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Our home was destroyed by Hurricane XXXX in XXXX 2005.Due to a Flood Determination error by our bank we had no flood ins. We have litigated this item and have received partial compensation. A Grant was given to us for $ XXXX to repair home, but XXXX demanded XXXX before they would release funds to repair home. As part of our compensation, the bank signed an agreement, Right to Modify, with us that gave us the right to request a rate change once our house was repaired. XXXX was our Mortgage Holder and we did request the rate change. They never answered it but sold our loan to XXXX. We requested XXXX XXXX to modify the interest on our loan. They never answered but sold our loan to XXXX XXXX, in XXXX. We contacted them to modify the interest rate. They did acknowledge our communication, but were more interested in refinancing our loan. We submitted XXXX applications for refi but they kept losing them. Finally, we told them that we were not going to make any more payments until the lived up to the agreement signed by XXXX. We also requested to see the original docs for our loan. At that point they no longer answered our calls or letters. That was 5 years ago. We did get threats to accelerate the loan and they did place us with a foreclosure mill attorney but we did abate that with a Bankruptcy Proceeding. They still have not addressed the agreement nor will they answer any questions about original note and mortgage. I have since contracted XXXX XXXX and I believe they are hoping I XXXX and this will all go away. What should I do?
Company Response: Closed with explanation

Timely Response

2017-09-09

Foothill Ranch, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: My servicer Bayview has made misrepresentations in writing not only to me but also to the California AG, DBO and the CFPB. I filed a complaint against Bayview in XXXX because of issues I had with them relating to litigation, improper service transferring, and having proof of ownership through title. The complaint number was XXXX, and I have attached their response to this complaint. I have highlighted the section where Bayview " admits '' that there are title issues and at this time they do NOT have clear title and are not in a position to collect payments, let alone set a sale date. In the same paragraph Bayview notes that they did NOT file an NOD on this property on XXXX XXXX, that I was mistaken, and the NOD that was filed was an old one from XXXX from XXXX. Finally, Bayview stated that there was no sale date and they could not schedule a new sale date because they did not have clear title. This is due to the fact that my property was illegally deeded to a third party XXXX XXXX and they recorded a false sale and grant deed and tried to steal the house. I was trying to short sale the home at that time ( XXXX ) and caught this while trying to open title. I then worked with the XXXX XXXX XXXX and XXXX to assist litigation so that they could retain their asset, and moved back into the property as their counsel suggested. While in litigation XXXX XXXX XXXX assured me that due to my cooperation that they would work with me to modify the loan as soon as the matter was settled. By that time my business had rebounded and I was able to afford a fair payment. However, I was not allowed to make any payments because of the active litigation, and after the loan was transferred to XXXX it was the same situation where I worked together with their counsel to assist them so that BONY and XXXX could retain the asset ( my home ) and get it back into their name. Once again, I was told that I was not allowed to make payments but that XXXX would do everything in their power to offer a modification at the end of the process due to my cooperation and improved financial status. While still in litigation and negotiation for a modification with XXXX the loan was transferred to Bayview. In the XXXX XXXX complaint I noted that I had not been notified of the service transfer and that I had never received a decision on my modification package. Since the time of the complaint Bayview has engaged with me and a package was submitted to them via mail in early XXXX. I was under the impression that title was still not clear, they did not have the legal right to foreclose or set a sale date etc. In the past week I received a notice of sale for XXXX XXXX. I spoke with my account manager at Bayview who claimed that my package for modification review had never been received, so I re-sent everything electronically directly to him on XXXX XXXX. Here are the misrepresentations made by Bayview We do not have clear title and are still working out this issue. We do not have the legal right to foreclose and will not schedule a sale date -NOTICE OF SALE FOR XXXX XXXX POSTED ON MY DOOR -- LESS THAN 30 DAYS NOTICE We are working through the title issue and may need your cooperation to get this matter cleared up. NO COMMUNICATION OR NOTIFICATION THAT THE TITLE ISSUE WAS CLEARED UP -- JUST A NOTICE OF SALE We did not file a NOD nor post it on your door on XXXX XXXX, XXXX, you are mistaken, that is an NOD from XXXX that was generated by SPS-FALSE, I HAVE ATTACHED THE COPY OF THE NOD AND IT WAS GENERATED ON XXXX WHILE BAYVIEW SERVICING WAS HOLDING THE LOAN Bayview is engaging in dual tracking and attempting to set a sale date without completing a review of my current and correct financial information in violation of California HBOR rules and they have not provided proof they hold title and have posted an NOS with less than 30 days notice.
Company Response: Closed with explanation

Timely Response

2017-09-08

Nyc, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My payments have been consistently misapplied by servicer. I have spoken to them every month to try and rectify, but have gotten nowhere. I make weekly payments to the servicer. They claim to keep payments in a suspense account until a full payment is received. However, that is not what they do in fact. Some payments consistently get misapplied to principal rather than the next monthly payment, causing late fees and penalties, even though a full payment has been made and received. After calling, they usually resolve, but I do not always receive a complete refund for the improper late fees. I end up having to call over {$5.00}, it 's ridiculous. The documentation of my payments has gotten so confusing that I am not even sure anymore what has been applied or paid. I made weekly payments in the past with other servicers and did not have any issues. They should apply payments first to outstanding interest, than to principal. Alternatively, they should follow their own procedures when collecting payments. If they are placing into suspense account, that should be consistently done. I should not have to guess how my payment will be applied and then have to call EVERY MONTH to resolve improper late fees. I have given them ample opportunity ( 10 or more phone calls ) to resolve before resorting to this complaint and they have failed to do so.
Company Response: Closed with explanation

Timely Response

2017-09-07

East Troy, WI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2017-09-07

Unity Plaza, CT

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Bayview improperly foreclosed on my house after it ( 1 ) told me to ignore the foreclosure papers and ( 2 ) failed to send me a permanent modification after I successfully completed a trial plan in XX/XX/XXXX. Without my knowledge, it foreclosed on my house on XX/XX/XXXX and is now auctioning it off on XX/XX/XXXX. I fell behind on my mortgage because I lost my job, but I have since regained employment and am able to afford my mortgage. I received foreclosure papers inXX/XX/XXXX. I called Bayview shortly after getting the foreclosure papers and asked what I could do to save my house. The Bayview representative told me not to worry about the foreclosure and that it would stop the foreclosure and help me out. Thereafter, I got paperwork from Bayview approving me for a trial modification for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXXfor {$1500.00}. My understanding from Bayview was that it would not foreclose on my house so long as I completed the trial plan and that I would receive a permanent modification if I successfully the trial payments. Based on Bayview 's representations to me, I did not file paperwork with the court because I believed it would not go forward with the foreclosure and that I would receive a permanent modification. I successfully completed my trial plan by making 3 payments of {$1500.00}, reflected as withdrawals on my checking account statement forXX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. However, I did n't get a modification in the mail or hear anything from Bayview. My single point of contact left, and the other Bayview representatives were unable to give me any concrete information. I kept making payments at the trial amount, which Bayview accepted. Then, in late XX/XX/XXXX, Bayview started rejecting my payments. I still did n't receive a permanent modification, and I did n't know what was going on. I did n't think I was at risk of foreclosure though since I had successfully completed the trial plan. Unbeknownst to me, Bayview went forward with the foreclosure of my house and obtained a judgment of strict foreclosure with the court, setting a law day of XX/XX/XXXX. I never got anything telling me about my foreclosure date. I only found out about the foreclosure in late XX/XX/XXXX when a realtor came to my house and told me it had been foreclosed on. Bayview should not have proceeded with the foreclosure because I successfully completed a trial plan and was entitled to a permanent modification, which I would have accepted. Bayview should not have advised me to ignore the foreclosure action or told me it would n't foreclose on my house, which apparently was n't true.
Company Response: Closed with explanation

Timely Response

2017-09-07

Carver, MA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: I had an open mortgage loan with XXXX XXXX XXXX XXXX Acct # XXXX reporting date XX/XX/XXXX and an open date XX/XX/XXXX. Bayview Loan Servicing is reporting that I had a loan with them open date XX/XX/XXXX. ( Fair Credit Reporting Act Violation ) How can I have two separate mortgages open around the same time in two different States? I never had a mortgage with BAYVIEW LOAN SERVICING at no time in my entire life. I have enclosed my supporting documents to affirm the claim that Bayview Loan Servicing repeatedly violated the Fair Credit Reporting Act as the Federal Fair Credit Billing Act. Bayview Loan Servicing is also have been and currently involved in various Federal lawsuits for violating The Fair Debt Practices Act ( SECTION 1692/UNFAIR PRACTICES ). I am a victim of their unlawful credit reporting and I humbly request the set mentioned account be permanently be removed from my credit report within 24 to 48 hours. I have included in a appendixes A, B, C, D AND E documents to solidify that the set forth credit Bayview Loan Servicing account should be removed from my XXXX credit report. I have always maintained an excellent credit rating and this incorrect account is hurting my credibility and demanding mu character.
Company Response: Closed with explanation

Timely Response

2017-09-02

Three Bridges, NJ

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: I had applied for a loan modification and while I was in the process XXXX XXXX XXXX was simultaneously foreclosing on me. Bayview will keep requesting for the same documents that i had sent to them back and forth and when they did no one will have a look at it. When I contacted them about the intent to file for final judgement that I had received from their attorney and that I wanted to respond, I was assured by the loan servicer XXXX XXXX not to worry because they 'll let their attorneys know that they 're working on a modification with me. Few weeks later I saw someone in front of my house taking pictures only to tell me that my house has been foreclosed. I contacted XXXX XXXX who was my asset manager to let him know what was happening. He told me not to worry because I was in the process of modification so they 'll reverse it. When he tried to get his manager XXXX XXXX to approve the modification he refused. I contacted XXXX XXXX who is the investor on the loan. They told me to contact Bayview and have them modify the loan and rescind the foreclosure. I contacted the Bayview manager XXXX XXXX who was very rude and nasty to me, and he told me there 's nothing they can do since they 've already foreclosed. I told him that i had spoken with XXXX ID # XXXX from XXXX XXXX and had told me to tell him to modify the loan, have the foreclosure rescinded and notify XXXX XXXX but he refused to even listen to me and hanged up on my. I contacted XXXX XXXX and they told me they were launching an investigation. They assigned my case to a XXXX who was supposed to look into it. Every other day I called to get the status of my case and she was never there to answer the call. I try to speak to a different person and they kept telling me XXXX is the person assigned to my case so she 's the best person to speak it. She finally called me back on the XX/XX/XXXX and told me she 's trying to get my loan modified and that I should give her few more days. Prior to that she had requested I fax her all the paper work and my modification application to her which I did. She also told me that she was able to track my email conversation and the documents that i had sent to bayview to modify my loan. She told me that all foreclosure activity was supposed to cease when i applied for a loan modification. She assured me that she 'll work on my behalf and get my loan modified. To my amazement I receive a notification from XXXX today that my house is being auctioned. I have being lied to and treated unfairly by both Bayview loan servicing and XXXX XXXX. My children and I are going to be homeless
Company Response: Closed with explanation

Timely Response

2017-09-01

Anaheim, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: To whom it may concern, Please help me keep my home, I called my bank ( Bayview Loan Servicing ) asking help to modify my mortgage payment. After almost 4 months of waiting now my bank keeps telling me to wait because the investor of my loan is out on vacation. Now that the investor came back from vacation, Bayview Loan Servicing is telling me that my modification is denied because it is not on the best interest of my investor to help me keep my home. I asked what does that mean and they told me that they do n't want to help me modify because it is not on their best interest to help me. Please please I am very concerned that now Bayview Loan Servicing is going to try to take advantage and take our home away. my interest rate is very high and adjustable which it seems like that 's why Bayview Loan Servicing it doing everything to deny my application.
Company Response: Closed with explanation

Timely Response

2017-08-31

Anaheim, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: i submit my application for a loan modification last week in XXXX and sent all requested documents 2 weeks later in XXXX, but i got and email stating that the one document need to be resent in the XXXX XXXX, which i did the next day only to be told i need to resend it again which i did three times, so now as of XXXX/XXXX/XXXX they have everything that was request but when i call on the XXXX, they still have not obeyed the law according to the homeowner bill of rights and stop all foreclosure action against my property, can you please help
Company Response: Closed with explanation

Timely Response

2017-08-30

Discovery Bay, CA

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: In XX/XX/XXXX we subdivided the property creating two new properties with two new pan numb rd, different addresses, ... ... the deed was recorded for the new properties in XX/XX/XXXX. In XX/XX/XXXXmy loan was sold and that 's when the trouble started. Currently at the recorders office this bank has sold a XXXX loan to two different banks and I have a loan with them for XXXX. So anyone looking at my properties- it shows that I have somehow three different loans, on different properties. ... ... ..the XXXX XXXX XXXX has a loan of XXXX ... ... .The XXXX XXXX XXXX which is newly created parcel suddenly has two loans agains it from a different mortgager ... ... XXXX and XXXX XXXX XXXX for XXXX ... ... XXXX so somewhere these people that are selling my original loan are other stole XXXX ... ... ..or I just do not understand how come from only one loan that covered one property for XXXX now it looks like I owe XXXX XXXX dollars ... ... .so this bayview mortgage sold my loan to XXXX and XXXX XXXX XXXX ... ... ... so one address has bayview on it ... ... .and the other address has XXXX and XXXX XXXX XXXX on it ... ... ..different loans ... ... and I do n't know how to clear all these recordings that are being done against my two properties. I tried speaking with bayview and they finally sent me a letter last month saying ... oh your loan has been sold in XX/XX/XXXX... .. and they had 30 days to do it ... ... but never did it until this year ... ... ... they were aware when buying the loan from XXXX in XX/XX/XXXX that the property was subdivided and they were purchasing XXXX XXXX XXXX ... ... .and suddenly they went and recorded papers for a loan against my new property for XXXX when that money never exchanged hands ... ... ..so I need help ... ... ... ... .I am not getting any help from the bank ... ... ..I have been trying since XX/XX/XXXX to fix this ... ..than last year I paid an attorney and they took my money and never did anything ....
Company Response: Closed with explanation

Timely Response

2017-08-29

Key Biscayne, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-29

Hokendauqua, PA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-08-29

WV

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Payday loan

Complaint: Got the loan through XXXX another company bought it out BAYVIEW bought the loan they call 5 times a day my mom is XXXX year 's old the said the would work with her the took out two payments when XXXX was on the loan, that was illegal.Overdrew her checking account she could not pay her bills and was overdraw {$300.00}.
Company Response: Closed with explanation

Timely Response

2017-08-29

CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: In XX/XX/XXXX, Bayview Loan Servicing became the new company that took over my loan from XXXX XXXX XXXX who took over my loan from XXXX XXXX XXXX. After years of trying to get a loan modification from XXXX. Bayview started a loan modification for me in XX/XX/XXXX. After losing " sent '' files and other mishaps by the Bayview that prolonged the modification process for months. In XX/XX/XXXX and XX/XX/XXXX I received two " drive-by '' appraisals on my property which were totally incorrect. I had in XX/XX/XXXX, gotten an appraisal on my property. After getting turned down for a loan modification for a mistakes, like not recording documents that were sent to representative to name a few things that Bayview had made. I appealed the decision of denying me a loan modification. As I wait for the appeal to be completed, to my surprise I receive a " posted notice of foreclosure date '' on my property stating that a foreclosure sale is scheduled for XX/XX/XXXX. I have never received a disposition on my appeal but Bayview has hired XXXX XXXX to sale my property. This seems like Dual Tracking which is unlawful for a loan service to do as an appeal is still pending. I have not received anything regarding my appeal but a foreclosure sale is scheduled for XX/XX/XXXX
Company Response: Closed with explanation

Timely Response

2017-08-29

Main Office, VA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I refinanced my original mortgage with XXXX in XXXX at a high interest rate. This mortgage was modified to reduce interest in XXXX. That company sold to Bayview loan servicing the end of XXXX. The new company tool over the beginning of XXXX. This company has received payments above the amount due for my payment every month. They have been placing the additional funds in as unapplied funds even after reminding them this is to be applied to principle. They have also added a late fee to my bill even though I pay early and extra. They stated that this is not a late fee but a company fee that occurred during the transition period. Upon review of all documents they have sent there has been no resolution to this issue. I removed the twice a month auto drafts and chose to pay online the full amount I have been paying with the specific allocation for additional funds to be applied to principle. I received my statement last week and it still has a late fee listed and unapplied funds from my last payment. The statement also states that no payment is due until XXXX. It is my belief that this is also how the previous company was handling my payments upon further review of statements.
Company Response: Closed with explanation

Timely Response