BARCLAYS BANK DELAWARE

2018-07-31

South Florida, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Complaint: Received a phone call on XX/XX/2018 at XXXXXXXX about suspicious charges made at XXXX XXXX ( FL ) XXXX XXXX in the amounts of {$2000.00} and {$2000.00}. I was unable to answer at the time, so I called back on XX/XX/2018 at XXXX and spoke with a representative from the credit card company. They first asked me if I recognized / authorized the charges, and I immediately said " no. '' I was then asked if I had the credit card in my possession, and I said " yes '' ( incorrectly ; at the time I was so consumed with the idea that someone had stolen my card that I spoke without thinking or actually checking my wallet to see if I did have the card ). I was then told that an investigation would be opened, the card that was used would be closed, and a new one would be mailed to me. I was given a timeframe in which to expect a call-back regarding the decision the credit card company makes on my claim. I do not remember how long this window of time was. I called back sometime within that window ( do not know the date ) to ask for an update, and I was told that the window of time hadn't elapsed yet so I should wait, as they were unable to provide an answer at the time. I believe it was during this phone call that I first informed the credit card company that I did not actually have the credit card in my possession as previously said. I waited past the window of time I was given by the credit card company ( I believe the date was sometime around XX/XX/2018 ) and called back again asking for an update, and the representative I spoke to told me that they didn't understand why nobody called me yet - because we were now past the window of time they were supposed to take to make a decision - and that the case was now closed, in my favor, and I will see the money credited back to my account. I checked my online statement, and saw that the money was indeed credited to me. Sometime later ( I believe the date was XX/XX/2018 ) I noticed the original fraudulent charges were re-charged onto my credit card account, so I called the credit card company to inquire about this. I was informed that the original decision was a mistake, and that the case had been closed - but not in my favor - and that the letter I was to receive in the mail which would state it was closed in my favor should be disregarded because it is incorrect. I was told by a supervisor ( operator # XXXX ) that because I originally said I had the card in my possession during the first conversation, they had made their decision immediately, based on that one piece of information, because if I had the card in my possession, then " ( I ) must have been the one to use it, because the card has a chip and a chip can not be duplicated. '' I explained to the supervisor that my mind was erratic at the time of that first phone call because I was overwhelmed and consumed by the fact that somebody had used my credit card to make over {$4000.00} worth of purchases, and that I spoke incorrectly by stating the card was in my possession ; however, I also brought it to his attention that I had immediately answered " no '' to their first question asking about whether or not I recognized or authorized the charges, but he informed me that it did not matter. This supervisor suggested that I file a police report, and said that doing so will result in them re-opening the case to investigate it further, as they would then be able to work with the police department. On that same day - XX/XX/2018 - I filed a police report with the XXXX XXXX Police Department, case # XXXX. When I filed this report I was under the impression that the numbers listed on my credit card statement next to the transaction amounts were transaction IDs from the store ( XXXX and XXXX ). I believe this is what I was told when I first received the phone call about the suspicious activity on XX/XX/2018, but I do not remember for sure. Immediately after filing this police report, I contacted the credit card company to let them know, and provided them with a case number. I was asked to fax a copy of the police report to them at ( XXXX ) XXXX with " ATTN : Investigations '' on the cover sheet as soon as the police report was ready. I also noticed that the charges were dropped from my online account statement. I obtained the police report and faxed it to the credit card company on XX/XX/2018, as requested. Sometime on or before XX/XX/2018, I noticed that the charges were once again re-applied onto my account statement. I called the credit card company on or before this date to ask why, and was once again told that the case was closed - not in my favor - and that I was responsible for all the charges. I spoke with a representative ( operator # XXXX ) on XX/XX/2018 and was informed that the fax of the police report was never received, and that the case was closed not in my favor. I was informed that the cover sheet of the fax must also include " Reference credit card number : XXXX '' which is something that I was not informed of originally, and was told that since the credit card number was not on the cover sheet that it may be a reason why they didnt accept the fax. I sent a second fax of the police report on XX/XX/2018, with the cover sheet labeled as requested. Sometime on or around XX/XX/2018 I went to the XXXX XXXX XXXX XXXX - the location where I was lead to believe both fraudulent charges were made at - to ask for a copy of the purchase receipts and/or video footage in an effort to have the credit card company re-open the case and then close it in my favor, since at this time I was again being told I'm responsible for the charges and that they were no longer investigating it at all, even though I had a police report filed. XXXX XXXX provided me with copies of the receipts, and also cleared up the incorrect information about the transaction numbers - that they were actually store numbers, and not transaction IDs. They informed me that one purchase was made at the XXXX XXXX XXXX XXXX store, and that the other was made at the XXXX XXXX XXXX store, and provided the transaction receipts for both stores. They also informed me that they are only able to provide video surveillance footage to police offers, but that they did indeed have it available. Upon receiving this new information, I went to the XXXX Police Department on XX/XX/2018 and filed a police report with them, as well ( case # XXXX ). On XX/XX/2018 I went back to the XXXX XXXX police station to ask for assistance obtaining the video footage from the XXXX XXXX XXXX XXXX, and they helped me get an officer to meet me at the store and do so. Both a photograph and two video clips were obtained from the XXXX XXXX showing that it was not me in the video. The officer did not allow me to see the video, but told me he can " definitely tell it's not you. '' The officer then told me he would add the video and photo to my police report, as well as a copy of the purchase receipt from that store. He then also gave me a copy of the video, which I have since reviewed. I do not recognize the person who used my credit card. Later on XX/XX/2018 I contacted the credit card company again, this time in an attempt to provide the new information and get them to re-open my case and investigate it. I was told that it was still closed, and that I was responsible for the charges. I asked to speak with a supervisor and was transferred to XXXX, operator # XXXX. I gave him all the information I had, and he told me would personally oversee my case from that point on. He said he would contact both police departments that I had filed reports with, and told me he promises a callback on XX/XX/2018 with an update. I was never contacted on XX/XX/2018 as promised. I waited an extra week thinking he got busy or was getting around to it, but I still never heard from him. On XX/XX/2018 I called the credit card company and spoke with XXXX again. He informed me that he " attempted to contact both police departments but nobody answered and neither has called me back, and that's why I never called you. '' I expressed my dissatisfaction with this, explaining that I'd rather him just tell me that information on XX/XX/2018 as originally promised, as opposed to leaving me in the dark. '' I called back again on XX/XX/2018 to ask for the current status of my case, and to find out exactly how many attempts XXXX actually made to contact the police. I was told by a representative named XXXX that the current status was that my case was closed, and I was responsible for all charges. There was a supervisor named XXXX present with the representative as well, and they told me that they showed there was one single attempt made by XXXX to contact the police departments on XX/XX/2018, but it " was not verified '' because XXXX wasn't available at the time for them to ask him directly. I informed them that I wanted to know exactly how many attempts XXXX made to contact the police regarding my case, and that if they were unable to provide that information and if XXXX couldn't speak to me at the time then I wanted a callback with the information. On XX/XX/2018, after speaking with the credit card company the second time, I contacted the XXXX XXXX Police Department to explain what was going on, and to ask the status of their investigation and whether or not they spoke with the credit card company. I was told that it was " out of their hands '' and that I would have to speak with the detective 's office, since it had been passed on to them. The detective 's office was closed at this time, so I was unable to talk to them on that day. Sometime on or around XX/XX/2018, I spoke with Detective XXXX XXXX of the XXXX Police Department regarding my case. He informed me that they never received a phone call nor message from my credit card company. By XX/XX/2018 I still hadn't received the callback from my credit card company with the answer to my question about how many attempts they made to contact the police. Also on this day I was able to get in contact with Sgt. XXXX of the XXXX XXXX Police Department, and she too informed me that neither a call nor message was ever received from my credit card company. She asked for the phone number of my credit card company and said she would try to contact them for me. I gave her XXXX 's name and his extension ( XXXX, which I was given on XX/XX/2018 ). On XX/XX/2018 I called my credit card company to inform them of what both detectives that I spoke to had said. I spoke with a supervisor named XXXX and I also informed him that I will not be making any payments towards my account, and I told them I want them to contact the police departments again. I provided the names, phone numbers, and respective case numbers of both the officers I spoke with. I also informed him that I would be filing this complaint with the CFPB. *A copy of the surveillance video is available, but your system will not allow me to upload it below because it is too large.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2018-07-31

Cheverly, MD

Communication tactics

Debt collection: Credit card debt

Frequent or repeated calls
Complaint: I am receiving repeated calls multiple times a day ranging in times from XXXX to XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-30

Ocklawaha, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: My account went unpaid with XXXX ( XXXX financing Visa card ) and it was sent to a debt collection agency called XXXX. I agreed to settle the account with XXXX For {$710.00} with reference number XXXX. I received the agreement from XXXX saying that the account has been settled on XX/XX/2017. However the account still shows unpaid and unsettled on my credit report. Upon calling XXXX I was told that this account has been transferred back to XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-30

Lutherville, MD

Struggling to pay your bill

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't work with you while you're going through financial hardship
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-30

Silver Spring, MD

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-30

Union City, GA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-30

CA

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't increase or decrease your credit limit
Complaint: I have 3 credit card accounts with Barclay Cards each with a great history of use and payments to them. Recently, while on a 2 month vacation/work trip out of the country, another credit card in my wallet ( with another company, not Barclay ) was stolen and many charges placed upon it. This caused a cascading effect whereby I had to close that stolen card account, and depend upon my Barclaycards while in XXXX. Additionally, I had to shift my monthly automatic charges that were on the stolen card, onto my Barclay Cards. Things such as monthly storage units, online subscriptions, and several other auto pays were linked to this card. The automatic monthly payments I had previously arranged with my bank and had been paying to Barclay beyond the monthly minimum payments to Barclay were now not covering the minimum during this brief period. This caused my balance on my Barclay Cards to ramp up quickly, plus Barclay charging me additional late fees because my payments were below the minimum due. My intention was to stabilize everything when I returned from XXXX. Upon return, I immediately paid the past due amounts. However, without notice, as soon as I had sent them payments, Barclay also lowered my credit limit and now the card I was relying upon to pay some of my monthly autobills that I had shifted to it was no longer covering those obligations and I was then subsequently being charged late fees from these other companies and causing cancellations of services ... a whole cascading effect. I was unaware of what was occurring since I was under the impression I still had about {$5000.00} of available credit available with my Barclay Card to get through this rough patch. To compound issues worse, as soon as I returned from XXXX, I have been dealing with a medical issue and dealing with all of this unwinding has had to be delayed. I had since discovered that Barclay lowered my credit limit without prior notification and reached out to them to restore the credit limit yet they flatly refused. Bottom line, I have had a long relationship with Barclay, have been making regular payments in excess of my monthly minimum for years, up until this circumstance. Yet a Customer Relationship with Barclay seems not to matter to them, regardless of history, regardless of their outrageous interest rates of over 25 %, regardless that they had charged fees for things that they themselves had caused. I am done with Barclay!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-29

Foothill Ranch, CA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Complaint: I requested a copy of my card member agreement for my account with XXXX to be mailed to me and XXXX denied me this.
Company Response: Closed with explanation

Timely Response

2018-07-29

La Pine, OR

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Complaint: Initially given $ XXXX credit limit. Used {$1100.00}. Tried to make {$700.00} purchase - declined! Found out limit lowered to {$1500.00}. Was never late making payments, always paid a little more than minimum. Was never told limit lowered. Seemed unethical & illegal for them to do this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-29

NJ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: XXXX won't remove or Give me method of verification on how they verified the accounts I'm disputing with them as they are only using XXXX not actually providing me documents on what documents were used to verify they accounts if they can't provide me documents this must be deleted 2 XXXX accounts and total card they can't verify something that they are reporting without proof same with XXXX they have a Barclays card reporting on my report they just provide me proof paper work not just papers saying the accounts has been verified I sent them certified letters asking them for my documents as it is my right as a customer to see how they are verifying these fraudlant accounts
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-28

Arco, CA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Complaint: Greetings, I am having an issue with my barclays credit card. I opened he account almost a year ago, and all of a sudden on XX/XX/XXXX my card got declined at a restaurant. I called the banks customer service and was assured the card was going to work on the next swipe. It didnt. Several calls later, my card still wasnt working and no one had he courtesy of telling me that my account was under review because the bank could not very my identity and/or income. A week later a received a letter from the bank demanding access to my tax information to verify my identity. Ive promptly responded with authorising the bank to receive this information from IRS. Its been almost a month that my account has been suspended, and no one communicates with me, and they are not telling me anything about the investigation. I called again today, XX/XX/XXXX, and no information was provided other than the account is still under review. I have a hard time believing that a year after I opened the account, the bank all of a sudden became concerned with my identity not being verified. What were they doing when I applied for the card in the first place. I honestly can not think about any reason other than profiling based on my nationality ( XXXX ) as Ive heard about several other XXXX facing similar problems with XXXX and other large banks. Please, help stop this invasive and unfair treatment by the bank and help me be able to use my credit card again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-28

Gloucester City, NJ

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: Attention Mr XXXX XXXX : Today I called into Barclays XXXX customer service and inquired as to having a hold released from a payment that was made 2 days prior. I needed to have funds made available immediately as I had automatic bill payments coming to this account that wont be paid. The payment was for {$5100.00}. Ive had this account open for a year and they still continue to inconvenience me by holding my ELECTRONIC payments. Ive paid over {$15000.00} to this account this month. Ive never had a late or returned payment. This is unacceptable how Im being treated! This has happened several times before and they would usually call over to my bank XXXX XXXX, verify payment posted with them and immediately make funds available. Today, I spoke to a condescending representative named XXXX who refused to resolve problem in any way. I was denied to speak with their credit department. After repeatedly asking to be transferred to someone else, I was transferred to a manager Mrs XXXX who when asked, didnt know who the president of this bank was. This is hilarious! A manager who doesnt know the President of the company that she works for. Ive attached a screenshot showing payment already posted to XXXX XXXX account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-28

FL

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: Updated payment bank account within online portal almost a month before my next payment was due. Thought I was okay until I received a NSF fee from my old bank. Called Barclay to find out what happened. They told me I was on autopay, and updating my bank account doesn't change the autopay ( What does it do then?! ) and I needed to snail mail a letter with my bank account information requesting the update. With all the fraud and identity theft issues going on in this day in age, who in their right mind is going to put that information in the mail?! Now I'm stuck with a {$35.00} NSF fee from my old bank, a late fee + interest from Barclay cc, and my first ever late payment, thereby affecting my credit. ( My first EVER late payment on any account! ) The representative was no help, and told me they are not responsible at all. When I tried to speak with a supervisor she told me there is only one and she's out and will have to call me back. Still no call back ... ... Let 's face it. They will never call me back. That piece of paper she wrote my number on went straight in the trash. She already told me they don't care, it's my fault. So upsetting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2018-07-27

Lady Lake, FL

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-26

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with customer service
Complaint: I have filed with the comptroller of the currency. This company is in the dark ages. They have blocked access to my account because they have no clue what they are doing and can not even ID me when I am calling them. My new XXXX XXXX XXXX credit card is the product I have. I wish I never applied for the card. I have called and they have no clue how to ID over the phone and expect me to mail them driver license, Social security card and bank statements to prove who I am. No way to email them the documents scanned into pdf and no clue as how to access public domain questions to Id over the phone. I have never in my life had to mail in documents to any company. They are simply either complete morons or jacking me around. How to keep new customer they have no clue. I have a Barclays USA bank for the last 3 years or more on top of this. When I ask them if I just wanted to close my account instead of mailing the information they gave no way as to how. Complete XXXX!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-25

Bremen, GA

Incorrect information on your report

Credit card or prepaid card: General-purpose credit card or charge card

Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2018-07-25

Pearland, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-25

Wailuku, HI

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-25

Rochester, OH

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-24

Wascott, WI

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-24

Wdbg, VA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-24

Detroit, MI

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Complaint: On XX/XX/18 I paid in full my Barclay MasterCard ending in XXXX the balance was {$2800.00}. As always I would check my account online or by phone.Since I have this account I always keep it in with good standing.When I call in the system would always ask me a series of security questions to confirm it is me such as my date of birth, the last four digits of my social security, mailing address, mother maiden name.When I call in to check on my account it ask once a series of question security which I answer with no problem then I was transfer with to live a person in customer service which I answer and pass a series of question.Then they say they still a problem of ID that is me. Then they ask me to send a copy of Driver License, Social Security Card, Utilities bill which I did and I did not heard from them in many things.So I contact them again then they got them but now I need to make a copies of the back of my Driver License and Social Security Card and I also told them the second time that I have two address one for my primary and the other secondary.Then I mail a copies of back of the two documents they requested then still I did not heard from them for many days once again I have to contact them and go to a series of question and they still place restriction on my account. I have reason to believe they have done this because Iam XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-24

Brooklyn, NY

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-24

Main Office, VA

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Complaint: I applied for the Barclaycard Ring Mastercard during the week of XX/XX/2018. My main attraction to this particular card was the 0 % intro APR for 12 months on balance transfers made within 45 days of account opening. I was looking for only credit cards that offered the 0 % balance transfer fee. I applied and was approved for this card via email on XX/XX/2018. I received my card in the mail on either the XXXX or XXXX of XXXX. My terms and conditions inside the envelope were different than the ones I applied for. I had a low interest APR of 10.74 %, however, I saw nothing about the 0 % intro APR on balance transfers. So when I called to activate the card, I asked someone about the offer I thought I was receiving. At first, the woman I spoke to says there was no offer for 0 % and that I would be paying the 10.74 % on the balance offer. I explained to her that I only applied for this card for the 0 % APR. That offer was and still is on their website ( as of XX/XX/18 ). The representative spoke with a manager and they were able to resolve the issue. She proceeds to tell me that initially, we will process the balance transfer with the 10.74 % but after they do everything on there end, ultimately after maybe a week or so, the APR will be the offer rate of 0 %. I was happy about this. Confused as to why it took all of this work for an offer they still have advertised on their site, but happy. So yesterday, XX/XX/18, I was prompted to call Barclaycard because the card company I was transferring the balance from emailed me to make my monthly payment soon. So I checked my online account with them to see if the balance had changed with the balance transfer since it had been a week. They told me when I did the transfer that it would take between 7-10 business days. When I called to see what was taking so long, I was told the same thing I was initially told that there was no offer for 0 % available. So me and the new rep ( XXXX, ID : XXXX ) go back and forth for a little while about the issue and I tell her that all of this information should be in my notes. She looks and says that I was correct but what actually happened was my case was sent to the escalation team and they had to approve the change and they didn't. So now I am infuriated. The first rep I spoke with NEVER told me that her actions needed to be approved. I was under the impression that her supervisor gave her the authority to complete the task and that all of this was done. Someone is obviously wrong at this point and they are taking me in circles at this point. I don't even want the card anymore. So she creates another case. I ask to speak with the escalation manager that denied the request in the first place. In order to do that, the person would have to call me. She calls me on XX/XX/18. Her name is XXXX and she is the Escalation Manager in the Nevada office ( ID # : XXXX ). XXXX and I go back and forth because she tries to tell me basically that there is no offer for 0 % intro APR and and that they will have to send this case to the back office for investigation to see what was actually offered when I applied. I didn't feel like she was understanding my frustration or trying to make the situation right as a manager. SO AFTER OF ALL THAT, I still have to wait up to 30 DAYS for the back office to investigate this issue and make a ruling on how they are going to proceed. To me, they should honor the offer I applied under. PERIOD. The offer is still on the website as of today, XX/XX/18. They are false advertising this offer for more applications and I will not stand for it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2018-07-24

Katonah, NY

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Complaint: Approved for a new JetBlue Credit card from BarclayCard US on XX/XX/18. Company claims they mailed a card, but was not received after the time stated it would take ( waited over 10 days from approval to calling customer service as advertised ). Called customer service on XX/XX/XXXX requesting a new card be sent. Was charged an expedited card fee of XXXX $ On XX/XX/18, however, this fee was not disclosed at time of request. If the fee was disclosed, I would not have requested the card. Other card companies I use have either disclosed this type of fee or have not charged/waive this type of fee altogether so I can make a decision based on the amount of the fee. Im concerned others are being charged this type of fee without required fee disclosure notice.
Company Response: Closed with monetary relief

Timely Response