BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 53
2018-12-19
Fairfield, OH
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-19
San Gabriel, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I booked plane tickets for {$390.00} back in XXXX. XXXX cancelled my purchase. I rebooked for $ XXXX ( I don't have the exact price, but I can get it ) and asked XXXX to honor the price of {$390.00}, when they didn't and I cancelled that purchase. I disputed the charges with Barclay Elite MasterCard, because they farm out their customer service, the rep, who didn't completely understand English, didn't quite understand my dispute and she only credited me with {$290.00} dollars. As of today, I am still have not been refunded the other {$390.00}. The dispute started XX/XX/18. I have called every month. Each time I have called I speak to at least 10 people. I can not speak to a manager 's manager. They refuse. Right now I'm waiting for a callback. In XXXX, they told me that my case is still open, and I today as I'm doing my monthly check, I just got notified that my case has been closed seen XXXX. They have refused to start arbitration as asked countless time. They ask me for paperwork, and I told them that I shouldn't have to do paperwork for their mistake. I just asked for the call logs because they said I haven't called since XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2018-12-18
Wesley Chapel, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-18
Staten Island, NY
Getting a credit card
Credit card or prepaid card: Store credit card
Delay in processing application
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-18
Arco, CA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: Hello dear CFPB Im writing about my Barclays XXXX XXXX Business Card that I applied XX/XX/2018.
After i applied Barclays reviewed my XXXX XXXX Credit Report i called and was advised to send my driver licence ss card and utility bill which i sent them. After that my application went to business review department which they asked me to send them all business documents and checking account informations fun facts they did not even know how to read and understand article of incorporation documents. Finally after 2 month i got my XXXX XXXX Business Card with {$1000.00} credit limit which was really not what i was expecting so i called them to ask them to increase my card credit limit and after was on hold one hour with lady XXXX came back and said we are closing your account because we can not see inquiry that was placed when you applied for credit card which is completely false there is inquiry on my XXXX XXXX XX/XX/2018. this is really insane i wasted my 2 month sending them all documents they need and instead of getting credit limit increase they closed my card on false pretext. Again I have very good credit and never been late and very responsible borrower. Please assist me to reopen my business account and get high credit limit. thank you very much
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-17
Peoria, AZ
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with customer service
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2018-12-17
Commack, NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with balance transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2018-12-17
Homer Glen, IL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2018-12-17
Lynn, MA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Delay in processing application
Complaint: I signed up for a XXXX XXXX through Barclays back in early XXXX. I was told I was accepted, but I never got a card. I called I think on XX/XX/XXXX after I never received it and they said they would send another one. I never got that as of today which is XX/XX/18. I called twice today and without warning was cut off and sent to another department. I called a third time and asked for management which they would do until I threatened that I would get hold of the CFPB. I asked them what they had for my address and they wouldn't give it to me. I had given them my DOB and last four of my Social Security number. I was also told on my call back in XXXX that I still had to spend {$1000.00} by the time I was approved not whey I received my card. It has been two months since I applied and I had also flown XXXX again and I couldn't use the card which would have me about {$700.00} of the {$1000.00} I needed! I have never been treated so poorly by a financial firm ever!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-17
Birmingham, AL
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Complaint: Received credit card in XX/XX/XXXX. Paid off outstanding debt to collection company XX/XX/XXXX. Moved lost original payment confirmation paperwork. XX/XX/XXXXcontacted by another collection company threatened concerning BARCLAY BANK OF DELAWARE paid new collection agency XXXX settlement, because of lost original paperwork. Threatened with court and garnishments. Received letter from XXXX XXXX Office of the President at Barclay Bank Delaware stating that Barclay Bank is not party to any pending judicial matters associated with you or any outstanding debts you may have. I have called an left message at the number given with this letter and yet it is XX/XX/XXXX and I am still receiving debt collections threats and garnishment threats concerning this same account. Does BARCLAY BANK NOT CLOSE OUT their accounts correctly are they rotating through the system and fraudulent debt collection companies allowed to have your personal information are they not sharing that the account is closed out. Does BARCLAY BANK have ACCOUNTANTS are they not keeping up with their own information does XXXX XXXX even exist, does BARCLAY BANK EVEN EXIST or is this a situation where there is a person sitting at home making up fake credit cards and flooding the market with fake credit cards this is my second complaint about BARCLAY BANK FILE COMPLAINT XXXX in XX/XX/XXXXwhat else needs to be done besides me filing a lawsuit against this bank for harassment. This problem has been ongoing for ten years I need help!!!!!!!!!!!!!!!!!!!!! XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-17
Franklin Lks, NJ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-17
Casitas Springs, CA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-17
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-15
Hollywood, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-15
Cartersville, SC
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-14
Charlotte, NC
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-14
PA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: I applied for the American airline card Several weeks later I received an email saying I was approved The card never arrived but a statement did ( $ XXXX yearly fee ) I waited a few more days for the card I then called Barclays and they send out another card I tried to setup a online login and was told I already have an account ( from past credit card I no longer have ) They sent me 4 email that should have had a code to reset my password, but all were blank After several hour on the phone with them I gave up trying to log on and was told that they could just take the {$95.00} from my bank account which I did not feel comfortable with ( not knowing how they had my account number or witch account they had.
At that point I left town without activating the account, after traveling for several weeks and coming back to work totally slammed. I gave there tech support another try, and got someone that solved the problem with not being able to reset the password.
At that time I payed the {$95.00} fee and planed on using that card. I made one purchase Til I looked at my credit report and they have trashed my credit for the {$95.00} fee I called Barclays and was told by a manager weather I had the card or not the fee was due and there is nothing they can do about it.
I have since canceled the card and they said they will refund the {$95.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2018-12-14
Springfield, MO
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-14
Fresno, TX
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-14
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-14
Katonah, NY
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Complaint: I have spoken with Barclay bank numerous times since they will not lower my interest rate at almost 26 % and have spoken to their credit counselors, and they are not able to help us and the payments would basically remain the same. I asked if we could work out much lower interest rate or pay off settlement since we are not using the credit card, and paying monthly payment of {$80.00} with only {$20.00} going towards principal. This card would take 20 years to get paid off. they said they can not do anything for me so i told them i would reach out to the government agencies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-14
FL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: Viewed online my credit card information on XX/XX/18. Upon signing into and reviewing my account the statement reads " Enrolled in Repeat Payment '' ; below that it stated " No payment is required at this time ''. THIS INFORMATION IS FALSE AND MISREPRESENTS THE TRUE NATURE OF THE PAYMENT DUE. In fact a separate page lists the payment due on XX/XX/18. Barclays asserts that their statement " implies '' that because it lists " Enrolled in Repeat Payment '' that in fact " No payment is required at this time ''. FALSE.
The crime here is the consumer, ( me ) might assume no payment is required and not list the upcoming required payment in their checkbook causing their balance to be overdrawn, causing overdraft penalties ; and they might inadvertently make a " late payment '' to the credit card company thus incurring late charges and/or interest charges from the credit card company. Furthermore this webpage also states, " Your scheduled payment of {$200.00} pays your statement balance of {$200.00} ''. It should more accurately state : " Your scheduled payment of {$200.00} ( due on XX/XX/18 ) pays your statement balance. A clear intent to mislead consumer for the benefit of Barclays.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-14
Almonesson, NJ
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: The Credit Card Company issued this card was : BARCLAYS BANK through their agreement with XXXX XXXX.
On XX/XX/XXXX, I received a letter from BARCLAYS BANK telling me that they had permanently closed my VISA Card as a decision was made internally that I was " too risky of a customer to have an Active Line of Credit ''.
In spite of the fact that I would make monthly payments to this very card, sometimes up to three-times a month, of $ 700+ on top of the minimum payment required. The entire situation happened after I withdrew cash from an ATM, as allowed by BARCLAYS BANK, to cover an emergency expense at the time.
BARCLAYS could not articulate to me the reason why they were charging me, several times, APR interest on purchases and money retrieved from ATMs. The last person I talked to explained that BARCLAYS calculated my interest for the Month at the end of the cicle ( when my Statement closed for the Month ), however, as I shown to this lady, well after getting my interest added in my Account I would continue to get hit with more interest charges which put my balance well-above the 'Credit Limit '.
BARCLAYS accused me of being an irresponsible customers for allowing my Balance to go 'above the limit ' for several months in a row. I showed them, to no success, that the charges caused this anomaly were the strange APR Interest calculations added to my Account, sometimes up to 4 times during the same Month. At the time of their letter and closure I wasn't purchasing anything with the card attempting to lower such Balance, however for every {$700.00} I would inject into my Balance as payment ; BARCLAYS BANK would then apply 2-4 " APR Interest Charges '' which were labelled on my Statement as " Administrative Charges ''. Nobody ever helped me understand this and I ultimately paid the price which severely impacted my 'Credit Report/Score '.
There are 2 elements which are disturbing about this particular experience : 1. BARCLAYS BANK would " delete '' items from my Monthly Statement, like those numerous 'Administrative Charges ' kept on being added to my already-above-limit Balance. However, their manipulation of data would not be reflected on my smartphone Official App where I could still see how BARCLAYS BANK ( after the Month cycle had closed and APR was added to my Statement ), they would continue to charge me with {$250.00} over and over again. At this time, the Card was not being used by me as I was only paying my Monthly which, every time for one day, would reflect I was well below my Credit Limit only to return back to 'Above Limit ' shortly after.
BARCLAYS BANK argued with me that the APR charges for taking money out of ATMs was calculated differently and each of the {$250.00} I saw were related to the ONE-TIME I took money ( {$600.00} ) out through an ATM. I disputed this explanation suspecting fraud and was never contacted again by anyone at Corporate.
2. The very month my Credit Card was closed by BARCLAYS BANK a bizarre situation happened where I had scheduled a {$800.00} payment through the App, confirmed it on the website was reflected for the month of XXXX plus paying another {$380.00} was the minimum due at the time.
I had checked my Bank Account and I had more than enough money in my Checking Account to cover such payments. The day it was supposed to be processed, BARCLAYS BANK blocked my Bank 's Transaction ( money was deducted from my Checking Account as it was greyed out as 'Pending ' ). This block continued for 48 Hours until XXXX XXXX, when I called my Customer Service Department, told me that BARCLAYS had denied the transaction and the money was supposed to return back.
During this 48 Hours period where BARCLAYS BANK told me to wait, as it could have been just a minor glitch from their system, someone decided to close my Account Permanently. Not happy with that, they kept the money was supposed to be my Monthly Payment and added it to the 'owed Balance for my closed Account '. Later on, to my surprise, I read on the letter the reason for closure had to do with my over the limit balance and inability to make a payment on-time for that very Month.
Ever since this disturbing experience I have suspected a foul move by BARCLAYS BANK which impacted me as a consumer. Ever since I got this Credit Line, I would always make on-time payments where the minimum was {$700.00}. In fact, during my vacation in XXXX XXXX on XX/XX/XXXX, I paid BARCLAYS BANK up to {$2500.00} as " Payments '' to cover all my shopping and expenses at the time. I was never a delinquent customer, nor someone struggled to make the minimum payment to them.
On XX/XX/XXXX ( months after this situation ) I received a letter letting me know I was part of a CIVIL ACTION LAWSUIT against BARCLAYS BANK, especially related to my VISA Card approved through XXXX XXXX XXXX. On this letter, I was informed that BARCLAYS BANK had violated my rights under the 'Fair Credit Act ' by enacting actions ultimately were aimed at protecting the Bank itself while hurting my Credit Score.
Ever since this letter, I have been making my payments to BARCLAYS BANK every single month without miss as I setup the 'Automated Payment Option '. On top of that, I have made additional payments to reduce the Balance on the Credit they gave me which, up until XX/XX/XXXX continued to show ( through my Statements ) activity by BARCLAYS BANK attempting to charge me more 'Administrative Fees '. These were essentially rendering my Monthly payments on a 'Closed Account ' NULL as they would eat the money with these fees. In fact, I confronted BARCLAYS on XXXX, XXXX as I did not understand why they were charging me with 'Interest on Purchases ' on an Account had been closed since XXXX. Furthermore, I showed evidence of the many charges applied by BARCLAYS to my Account which forced my Balance to remain 'Above Credit Limit '. Once again, I was promised somebody would call me ( at the Director Level ) to discuss this discrepancies. Nobody ever called. After this phone call, the strange charges disappeared and my Statements, today, reflect a 'Closed Account ' where the customer ( Myself ) is paying every month well-above the 'Minimum Due '.
I feel BARCLAYS BANK abused of me as a customer and even with a CIVIL ACTION LAWSUIT in place, they continued to rob me of my money utilizing " made-up '' policies and fees should not, in reality, have happened in the first place.
I would like for the Consumer Financial Protection Bureau to assist me in investigating this scheme resulted in my Credit Score being severely damaged as I firmly believe BARCLAYS BANK had no grounds to do all they did to me.
In addition, as a resolution to this matter ( now my Account is well-below my Credit Limit ) I would like BARCLAYS BANK to reconsider and re-open my Account.
I should have never lost my VISA Credit Card as I was an exemplary customer paid more than four-times his 'minimum due ' each Month, on time. Even more, on XX/XX/XXXX I brought my Balance to XXXX. All this is recorded in my History with the VISA Credit Card Number they issued to me, in no way ( in my personal, humble opinion ) I ever demonstrated the level of deliquency/irresponsibility BARCLAYS BANK claimed as the prime reason for their decision to permanently closed my Account.
I'm writing to you because BARCLAYS BANK is now throwing me in 'limbo ' as no agent from their Customer Service Department can help me as my Account, according to them, can not be accessed through their system. Therefore, as they have shown me I'm at the mercy of more irregularities, fraud and unfair practices masked by an alleged system where I, no longer, appear as a 'Customer of the Bank '.
You have my full authorization ( XXXX XXXX XXXX XXXX on XX/XX/XXXX ) to contact BARCLAYS BANK with these facts and my proposed resolution, especially after they were sued for violating the 'Fair Credit Act ' Guidelines.
My Account Number with BARCLAYS is : XXXX XXXX XXXX XXXX My Credit Line is at : {$8900.00} ( I started with {$2000.00} and BARCLAYS BANK rewarded me with increases due to my 'Payment History ' ).
My APR is at : 24.99 % and cash-advance APR is at : 27.24 % I hope you can help me with this problem has caused me a great deal of stress since that XXXX in XXXX when BARCLAYS BANK decided, unilaterally, to close my Account in spite of the fact I was in perfect standing with them ( Payment History ).
Sincerely yours, XXXX XXXX XXXX XXXX Address : XXXX XXXX XXXX, XXXX, NJ, XXXX, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-13
Oxford, GA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: XXXX XXXX XXXX XXXX XX/XX/XXXX Sales agent : XXXX XXXX XXXX points {$11000.00} Down payment {$3200.00} from Barclay card Maintenance Fee {$870.00} Financed {$8700.00} At XXXX XXXX we were told we would be able to pay our entire maintenance fee by using the Barclaycard.
We were told we could take a cruise using XXXX points We were told we could rent a car using XXXX points Owner Orientation in XX/XX/XXXX at XXXX XXXX in XXXX XX/XX/XXXX Sales agent : XXXX XXXX XXXX points purchased Purchase price : {$17000.00} Down payment {$3400.00} Amount financed : {$13000.00} They open XXXX XXXX XXXX and charge about {$4000.00} with 25 % rate. This is used for down payment and selling as points, which is valueless and useless. This is false ads and prey on consumers. We have over XXXX consumers complains with same company that open the account on site without any outside consultation with pressure sales tactics by this XXXX XXXX XXXX with bad practice and ruin my finance and used Barclay Bank Credit Card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-12-13
Kissimmee, FL
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation