BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 42
2019-03-13
Flushing, NY
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-13
Alpharetta, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-13
Sandy Hook, CT
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-13
Gloucester City, NJ
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: Again today my payment of {$1000.00} is being held. I call number and always get voicemail and no one returns my call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-13
Kent, WA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-13
Pittsburgh, PA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-03-13
North Hollywood, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I have found this consumer protection website while researching the internet fraud and I wanted to raise an issue to the attention of this agency. Last year I had a depressing year after finding many many transactions not authorized by myself or my authorized user all across a 3 month period on my statements once I began to see a significant increase in my monthly statements due. sorry, I dont meticulously watch every transaction each month and I spend a lot some months and less other so it went under my radar. I am just simply shocked and frustrated that Barclay has not called me back after I disputed these transactions months ago!
I spoke to 3 agents while on the phone for hours and had my authorized users card closed and mine replaced for security. I went thru 2 fraud departments between my two credit cards with Barclay one by one listing the fraudulent charges, mostly foreign ones. After nearly 2 hours on the phone documenting everything with multiple agents I made sure the investigation was initiated and I was told it was and I was told I would receive mail regarding this and confirming the dispute and also phone calls with further questions and eventually a phone call to discuss the outcome and how my accounts would be credited and yet I have NEVER received a single piece of letter in the mail or a single phone call from anyone at Barclay regarding either my rewards card or my XXXX card. I love my Barclay cards and these are the ONLY cards I use and I am so disappointed and I feel like they have abandoned me, my issue and are simply hoping I don't say anything so that the insane amount of fraudulent transactions and foreign transaction fees stay as they were as opposed to rightly refunded to me. I am in XXXX XXXX and I have so much anxiety because I have had no resolution, refund or communication from Barclays.
I called a few times with no luck getting in touch with the departments responsible. Once I was told the department was closed because it was a weekend and another time I called and was transferred to the fraud/dispute department and had to hang up after being on hold for over 47 minutes!
I truly feel scared that my money is not going to be refunded to me and I am still paying astronomical interest on these fraudulent transactions and it has been so hard! The worst part is that my credit is extremely damaged by this because it is over {$11000.00} in charges, fees and added interest. My debt is so high because of this that it tanked my credit score and the balances are so high that my FICO shows I am at extremely high usage which also hurt my score. I just dont understand how and why they have not followed up me or have not cleared the 8 transactions I went over with them. I was told that two were accidentally certified somehow and even though I am sad that I cant include those I understand. But, I would like for those to be included as well because authorized users cards and information was compromised and we are not sure how these transactions became verified and can not confirm by whom. I was told by the XXXX side of things that since the cards were closed it would be tricky to reverse the transactions on the cards because they no longer exists but I cant imagine what the hold up is because I am still a customer, I continue to make payments and the balances are still there on the new cards. Why not reverse them there? I am reluctant to pay large payments because it is not my responsibility to pay for these fraudulent charges and yet here I am paying them each month. Please, can someone help me!? I once received a call and I felt like I was on 3 way with a man and a woman. A man called me but before I said Hello I heard a woman speaking to him. I dont understand why but I feel as though this was a set up and I felt cornered and I had no clue what this person was talking about. This person spoke my name and talked about knowing me and me having an account with his company. I asked that man where he got my number and he he had no answer. I asked how he knew my name and still nothing. I asked him to leave me alone and never call me back. Did someone at Barclay give this person my information and ask them to call me and question me? How did this person know me? What was his business and what are all of these bogus electronics store and car part transactions form over sees? My concern is that these transactions are fraud, fake business and unusual transactions codes. I googled each and every one of them and all ways pointed to frauds and scams. Obviously these are not accurate and fake and I would expect Barclays to have NO issue getting their money back from these scam terminals in XXXX, so why am I suffering!? Why am I being ignored and my rights to dispute and an investigation ignored? literally it has been over 9 months already and NOTHING! As if nothing was ever disputed! Please PLEASEEEE reverse these fraudulent charges! Please I want the CFPB to have access to my phone calls where I spoke for hours with your fraud departments and listed and discussed each and every charge. I am so worried
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-03-12
VA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Complaint: I have been trying for three years to dispute a credit card on my credit report. I have filed with XXXX with no results. It is Barclays Bank Delaware for {$460.00}. This is not my account. I am a victim of identity fraud. I have never had a visa or mastercard issued by this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-12
Baychester, NY
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-12
Galena, OH
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-11
Baton Rouge, LA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: Informed Barclays on multiple occasions - beginning in XX/XX/2018 - that XXXX XXXX card was fraudulently opened in my name. Barclays refuses to close card and turned it over to collections.
Multiple other credit cards were fraudulently opened in my name in summer XXXX and all were closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-11
Brooklyn, NY
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Complaint: My wife and I applied for a Barclaycard credit card that offered a 0 % balance transfer. After we received it, we called and asked if we could use the card for a major life expense coming up ( {$15000.00} ) instead of a transfer and still get the 0 % deal. We were told yes, we could. We also had to ask for the credit line to be increased to {$15000.00} to accommodate this new expense. It was increased. We asked again to make sure we would have this expense at 0 %. We were told again, yes. But we had to pay the expense within a few days time in order to take advantage of the 0 % offer. ( We were both on the call and were both XXXX, we always confirm everything multiple times. ) We paid the expense the next day.
Then our first bill lands with a hefty 17 % interest rate. We called to complain and were told, basically tough luck.
We asked to speak to a manager, and went through the whole story and asked if they could change the terms to a 0 % card as we were promised. We were told no. We asked if they could review the tape of the first call. We were told no, that's not possible. The manager agreed that there was no reasonable way wed sign up for a card at 17 %, but they could not change it. However, she would forward it to a higher ranking manager to review the situation and get back to us within 30 days. ( This became XXXX XXXX # XXXX ).
After 30 days, we called them back and were told, again, tough luck. They admitted we were given wrong information ( i.e. we were lied to by their employees ) but still insisted it was our fault. ( Oh, and that department does not call back customers we were told this time. ) Its outrageous that they're so unethical and unaccountable that they freely admit that they give out wrong information ( i.e. lie ), and then refuse to rectify the situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-11
Livingston, TN
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: On XX/XX/XXXX, I received a letter from Barclays about my Master Card credit card that was being closed because of inactivity. I had not used the credit card in several months. However, I had {$10.00} built up as cash rewards. On XX/XX/XXXX I had been told at the number XXXX, if my card was closed, they would mail me a check for {$10.00}. I put the card away and kept using the credit card I normally use which is not a Master Card. I called the XXXX number onXX/XX/XXXXnd spoke to a XXXX, Manager. He said they could not give me the {$10.00} because I did not have {$50.00} built up. He reinstated my credit card and put the {$10.00} back on it. He was real nice ; however, I think they should have sent me the {$10.00} as the person on XX/XX/XXXX had told me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-03-11
Sierra Madre, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: Hi, my name is XXXX XXXX XXXX and this is regarding my account ending in XXXX. My Account ID is XXXX ( provided by Barclays representative ). If you need any additional info to verify my ID, please kindly contact me as well.
This is regarding the fraud charges on my account. The charges, from what I can see so far, are as below : XXXX, XX/XX/XXXX, - {$16.00} XXXX, XX/XX/XXXX, {$14.00} XXXX, XX/XX/XXXX, {$16.00} XXXX, XX/XX/XXXX, {$29.00} XXXX, XX/XX/XXXX, {$44.00} XXXX, XX/XX/XXXX, {$84.00} XXXX, XX/XX/XXXX, {$4.00} XXXX, XX/XX/XXXX, {$170.00} XXXX, XX/XX/XXXX, {$64.00} XXXX, XX/XX/XXXX, {$48.00} XXXX, XX/XX/XXXX, {$17.00} XXXX, XX/XX/XXXX, {$17.00} I have explained my case to Barclays before over the phone, including the last phone call onXX/XX/XXXXXX/XX/XXXX, at about XXXX pacific time. I have an accent and English is not my mother tongue, so I feel that there may have been a few misunderstandings along the way and I would like to use this chance to clarify on everything as well.
These transactions are NOT made by me, nor my wife, nor anyone authorized by me.
They are NOT made on my, or my wifes, taobao.com account either. If you would like, I can provide you with the username and password where you can login to our accounts to verify if we had made those purchases.
My wife has shopped at this merchant before. XXXX is a very big company that is owned by XXXX, and is a very big company that does businesses in many areas, including online shopping, mobile wallet payment service, food delivery service, grocery delivery, etc.. They are somewhat like the XXXX equivalent of XXXX / XXXX so it is not surprising for anyone to have shopped there before. And because of this, it is unfair to deny my claim simply because we had dealt with this merchant before. As an example for illustrative purposes, Ive shopped at XXXX XXXX XXXX, and XXXX before. Does this mean that I am going to be responsible for any fraudulent activity that occurs at any of the above merchants simply because Ive shopped there and dealt with them before? Would the same rule apply to you as well if one day someone made fraudulent charges on your card at a merchant that you have shopped at before?
Our contacts thus far to this merchant has not been of any use. After speaking to a Barclays representative last night ( XX/XX/XXXX ), I had attempted to contact the merchant again. My wife had tried contacting the merchant as well. This is a summary of my contacts with the merchant : Merchant has not been able to help much at all, if any.
Merchant is a huge company, so during my attempts to contact them, Ive been transferred around to several different departments who kept saying that another department is in charge, such as the international department should have been the one in charge of the account, and then someone else would say that we need to talk to the finance department, vice versa, etc., and everytime it took a lot of time and effort to reach the correct department that is actually able to or willing to help.
Merchant has refused to disclose / been unable to disclose any particulars of the orders, including the address where the orders were shipped to, email address associated with the orders, etc.
Merchant recommended that I contact my bank instead.
As such, these transactions are fraudulent. To reiterate, I did NOT authorize anyone to carry out these transactions, nor do I know who carried out these transactions, nor did I do these transactions. I have NOT received any benefits, directly or indirectly, from these transactions as well.
On Barclays website, it states that : With our fraud liability coverage, you aren't responsible for unauthorized purchases made with your card that you report to us. It doesn't matter if your card is lost, stolen or breached - online or offline - you're protected. Based on that statement, I ought to be protected, no? These purchases are unauthorized, and therefore according to your statement, I shouldnt be held responsible for these unauthorized transactions.
I hope that Barclays can investigate these transactions and come up with a fair conclusion. It is extremely unfair to put the burden of these transactions on me simply because my wife had shopped at this merchant in the past.
If you need to reach me, please kindly reach me at +XXXX, or through email at XXXX. I am ccurrently traveling overseas, so I am unable to receive any physical mail correspondence. Thank you once again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-10
NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with balance transfer
Complaint: On XX/XX/2018 I started a balance transfer between a new Barclayscard and an existing XXXX XXXX credit card. In mid XXXX I got charged with a fee by XXXX XXXX for lack of payment. Once I contacted Barclays they said they send the funds. After many calls they started an investigation and told me it will take 25 business days to track the funds. Friday XX/XX/XXXX was the 25th day and no supervisor in customer service has an answer. During this time I have paid Barclays {$600.00} for monthly payment and have been charged interest and late fees by XXXX XXXX. I feel helpless because Barclays did not meet their own deadline and all I am told is to wait for a decision.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-10
Ewa Beach, HI
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-09
Salton City, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XX/XX/XXXX I tried to make a balance transfer of {$20000.00} into my checking card per a promotion that XXXX was having. I kept checking to see if the money had successfully transferred, but after a week, I noticed it still was not reflecting in my checking account, although on my XXXX account, it was showing as done. After calling XXXX, I was told the money was transferred into a XXXX credit card account that does not belong to me. Apparently, the XXXX account has the same account # as my XXXX checking account, and come to find out, the balance transfer promotion was for credit cards only. I explained the situation to whoever I talked to and they promised to resolve it and get the money back into my XXXX within a week. A week goes by and the money is still not in. I check back about 5 times and Im told something different each time. XX/XX/XXXX, a month after this issue started, I call back and Im told NOTHING was done to try to resolve the issue so the complaint would be transferred to the escalations team and be resolved in a week. Another week goes by and nothing is resolved. Meanwhile, my monthly payment is due, Im trying to purchase a house, and things arent going though due to this issue. I called today to follow up, and again Im told nothing was done, and that I need to contact XXXX and get the issue resolved with XXXX. How exactly do they expect me to contact XXXX and ask them to give me an amount of XXXX dollars back when the credit card company is the one who worongfully transferred the money to them? I am beyond frustrated that it has been almost 2 months, and this issue hasnt been resolved. Im still having to make monthly payments on money that went to someone else, and on top of that, I am unable to close on a house as a result of this. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-03-09
Nyc, NY
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: Barclays Bank charged me an {$89.00} annual fee in XXXX associated with my XXXX XXXX XXXX credit Card. Several days later they notified me via email of changes to the terms of the card benefits and agreement and would not refund the fee that has already been paid. They charged me a fee and then did not fulfill the terms of the agreement associated with the fee. The Fee should be waived or refunded.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-09
Main Office, VA
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-08
Bowie, MD
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Investigation took more than 30 days
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-08
Jersey City, NJ
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-08
Cherry Brook, MA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-08
Cleveland, OH
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-08
Lewisville, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: My name is XXXX ( XXXX ) XXXX, which is a very common name. I do not currently own an account with this company. The issue is this account is being reported to XXXX, XXXX and XXXX as delinquent and this reporting is negatively affecting my credit scores and preventing me from securing a mortgage loan to purchase a home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-08
Converse, TX
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Privacy issues
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation