BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 38
2019-04-12
CA
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Problem lowering your monthly payments
Complaint: Call BarclayCard seek a hardship program, the option that they offer me did not help reduce my debt. In fact, they could not tell me how much my debt would be after I enter the program. I spoke with an agent, then the supervisor ( XXXX ) she could not either tell me the ending balance after the 12-month program. The program would closed the account and give me a reduced interest rate of 5.90 % for 12 month, after that the interest would go up again.
XXXX offer me a program that closed the account and split the current balance in 60 monthly payment, no interest. This much more helpful, and defiantly help me avoid a bankruptcy.
Barclays Card deceptive and misleading practices should be regulated, companies like that should not be allowed to take advantage of the public. Thank you.
They deliberately were putting me on hold, i spent more than 30min on hold.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-12
Billerica, MA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Complaint: I have disputed this item with the credit reporting agency and they reported you confirmed the account as valid. I honestly do not believe to ever have any relationship with this collection agency or original creditor. Also there are several inaccuracies with this account the way it's reporting and that's a total violation of FCRA and FDCPA laws and regulations. In a good faith effort to resolve the matter amicably, I must demand proof of this debt, specifically the alleged contract or other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, you must correct any erroneous reports of this past debt as mine. I am writing to request that you please provide the following information : 1. Please evidence your authorization under 15 USC 1692 ( e ) and 15 USC 1692 ( f ) in this alleged matter. 2. What is your authorization of law for your collection of information? 3. What is your authorization of law for your collection of this alleged debt? 4. Please evidence your authorization to do business or operate in this state. 5. Please evidence proof of the alleged debt, including the alleged contract or other instrument bearing my signature. 6. Please provide a complete account history, including any charges added for collection activity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-12
Utica, NY
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Complaint: I have owned the card for several years and they always tell me that at this time they are not offering lower interest rates. this is not acceptable. I am having financial difficulty and need to pay off this card. It would greatly help to have the interest fee lowered and they will not budge. They have stated the policy has changed and also they did not offer any incentives for me to pay off the card faster. please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-12
Houston, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: spoke with the president of the company and she insisted that this was my name ... address and everything that belonged to me ... .I informed the lady that I was or did not apply for no credit or whatever this was she was trying to say ... .she was very argumentive and did not want to hear anything that I wanted or needed to say ... ... All she kept saying was she understand but it's nothing that she could do because all the information that I had given to her was me ... ..I told her Yes it's me that I am giving because it's my name you are asking who am I ... ... ..but I did not apply for nothing ... ... ..she is very very rude ... .All I am needing them to do is take these hard inquiries off of my credit because I did not ... Imean I did not apply for Nothing ... ... I am not understanding how someone who is saying that they did not apply for this and it can count against them ... ..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-12
Brooklyn, NY
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Collected or attempted to collect exempt funds
Complaint: They were harassing me in a very inappropriate way and disclosed the info to a 3rd party without my consent. Lastly, they put a freeze on my account even after advising them that I don't owe the debt. I also advised them that I have a financial hardship and that the funds are exempted even if I would've owned it. They were already promising me to release the hold but didn't fulfill its promise. Obviously, they were misleading me to avoid that I request an order to show cause to remove the default judgment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-12
MI
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Complaint: Here are the following banks that are not returning the fraudulant funds that were charged on my accounts. They show the fraudulant charges creditied but I have no access to them and I don't have the money to make any payments. This has been 6 months ago.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, DE XXXX XXXX XXXX XXXX by Mail XXXX XXXX XXXX XXXX, KY XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX I was the victim of the XXXX breech and hackers gained access to all of my funds. I have yet to receive any monies owed to me and was hoping that you could help. Thank you in advance for any help you can give me.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-11
Spring Hill, FL
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-11
San Gabriel, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: Barclays Bank issued the XXXX XXXX Credit Card, which includes a benefit for up to a {$50.00} statement credit for online subscription services after spending {$5000.00} or more on the card per cardmember year. My cardmember year starts on XX/XX/XXXX and end on XX/XX/XXXX, the next year. I've spent more than {$5000.00} during the XXXX cardmember year, with {$44.00} in approved subscription services XXXX XXXX, XXXX XXXX XXXX. As of XX/XX/2019, 45 business days after the end of the calendar year, XXXX has only issued {$14.00} as a statement credit for those subscription services. They are missing {$30.00}. I have tried resolving this issue directly with XXXX four times, one via phone and three times via secure online messaging. They have not agreed to issue any statement credits.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-04-11
Rio Grande, NJ
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: On XXXX XXXX, 2019, I made a payment from our checking acct in the amount of {$4000.00} through XXXX XXXX XXXX bill pay to XXXX Master card, Barclay Bank and the following day I realized that payment was suppose to go to XXXX XXXX XXXX Visa. So I called XXXX and asked them to intercept this payment but was told that they couldn't. So I called Barclay bank and asked to return my $ but at that time the payment hadn't processed yet so they couldn't do anything. The following day, I called again and asked to have that money returned to my XXXX account electronically but was told they don't do that but they would return the funds by check and it would take 7-10 days. We were going away so I assumed the check would be in our mail upon our arrival him. XX/XX/XXXX, no check. On XXXX, I called Barclay Bank and asked where my check was and was told it was sent back to bill pay processing company. ( Payment Processing, XXXX XXXX XXXX, XXXX Ill. XXXX ). A case was created XXXX and an investigation began & I would hear back in once again 7-10 days. I then called XXXX and they conference called Barclay XX/XX/XXXX with me and requested they transfer those funds and again was told they don't do that. XXXX requested batch # of that refund check to XXXX XXXX & Barclay requested proof from XXXX that payment was withdrawn from our account and not returned to that account. XXXX faxed info & on next conference cal XXXX requested transaction # for round check, Barclay-no transaction #, how about a batch #. Barclay was to fax the batch # to XXXX within 48 hrs. Next conference call On XX/XX/XXXX I requested a supervisor from Barclay & she gave XXXX a transaction # of XXXX & they once again were to fax a copy of returned check to XXXX and I requested a copy mailed to me, that would take 15 business days. As of XXXX I still have no answers let alone my funds. I emailed a complaint to Delaware banking commission and am still awaiting a reply. XX/XX/XXXX after a call to XXXX, was told they're still investigating it. XXXX case # XXXX. I expect my funds returned and as I've expressed to both banks that if I'd been late all this time in paying my fees & interest on that amount of money would be astronomical.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-04-10
Shohola, PA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-10
Orion Twp, MI
Written notification about debt
Debt collection: I do not know
Didn't receive notice of right to dispute
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-10
Syringa, VA
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: I paid my XXXX XXXX credit card bill in full for XXXX on XX/XX/XXXX. On XX/XX/XXXX I attempted to charge XXXX on my card and was denied several times even though my credit line is XXXX and my balance is only 2000. They deducted the payment from my bank on XX/XX/XXXX and told me they were holding my payment for 7 days and would not release my credit line until 7 business days after my payment posted even though the payment cleared my bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-10
N Las Vegas, NV
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-04-10
Jupiter, FL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with customer service
Complaint: I recently filed a dispute against XXXX with Barclay Arrival Mastercard for {$94.00} on a transaction that totaled {$310.00}. I provided the agent with the two transactions ( {$48.00} from XXXX and {$46.00} from XXXX ) where I received counterfeit merchandise not as described. The rest of the merchandise from that order was received as describedm or the merchant already credited me for the other items which were not. I then received a letter in the mail notifying me of the {$310.00} dispute filed on my behalf. I filed no such dispute. Barclay now intends to make me a thief by failing to file my dispute for {$94.00} and instead attempting to defraud the merchant an additional {$210.00}, making me an accomplice.
I contacted customer service where I waited 31 minutes for an agent. This seems pretty standard at Barclay where I wait 30-45 minutes before being connected to a live person. UNLIKE modern banks, when I am on hold with Barclay I have no indicator of how long I will be on hold, how many people are waiting in front of me, nor do I have the option to request a callback to hold my place in line without sitting on hold. Instead I get a recording telling me how sorry they are as a bank for their inadequacy and untimeliness in how they deal with customers.
I then spoke to XXXX in disputes who informed me she lacks the intellectual know-how to file a dispute for a partial amount of the payment ( something every other bank I do business with has had zero problems doing in the past ). When I asked for a manager/supervisor she put me on hold for several more minutes and then told me none were available and requested my number for a call back. I told her I would wait and she refused to allow me this option. She refused to connect me to a manager or allow me to wait for one and insisted I opt for a callback. The problem with this is that any time I have provided my number for a callback in the past to Barclay, no one from their company ever contacts me. Instead I am forced to call them back, wait another 30-45 minutes on hold to be given the run-around by another incompetent member of their lack of customer service team.
Prior to this event I had filed a chargeback against XXXX for about {$530.00}, and yet Barclay sought {$1700.00} from them ( another fraudulent chargeback attempt committed by Barclay ). Then when XXXX sent a response which did not prove via any third-party documentation that they ever delivered me what I paid for, it took Barclay over 21 days to send me these documents via mail and they refused to use tracking numbers to know when the item was delivered. I immediately sent in my response with full, un-disputable evidence from XXXX 's own reporting software, that XXXX had stolen funds from me, and Barclay bank refused to do a thing about it. I wasnt able to upload my documents online ( a function EVERY other bank offers ), nor was I able to email them to a dispute specialist ( something that had been offered to me in the past, but this time their employees refused ) and instead I was forced to fax them or mail them to Barclay. I chose mail to keep image quality legible and had proof that the response was received by Barclay company only 3 days after I received your packet for XXXX response. Despite getting my documents submitted on time, Barclay allowed XXXX to steal funds from me and did nothing to remedy the problem.
Twice now Barclay has filed fraudulent disputes in my name totaling amounts I never asked for. They have failed to provide me modern means of customer service or the ability to respond to said disputes via online form submissions. They have failed to protect me as a consumer, have allowed merchants like XXXX to steal funds from me, and in doing so are an accomplice in the crime of grand theft ( a felony ). It's time someone from the government does a formal review of this bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-04-09
Gibsonia, PA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-09
Denver, CO
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with balance transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-09
Salt Lake City, UT
Written notification about debt
Debt collection: Credit card debt
Didn't receive notice of right to dispute
Complaint: To my knowledge this debt was paid/settled in my bankruptcy back in XX/XX/XXXX. I initially received a judgment for {$1600.00} before I entered into the bankruptcy. After it was dismissed in XX/XX/XXXX I never heard from Barclays on this debt again. I sold my house in XX/XX/XXXX and found out that they had put a lien on my house. The title company sent multiple faxes, emails and made daily phone calls for weeks trying to get an payoff amount to settle the debt. I sat on conference calls with the title company and Barclays myself, trying to get a simple payoff amount. They still wont give us one. Because of this they had to hold $ XXXX of my return. I am told that I wont get my money back until this lien for {$1600.00} is settled. Its been 2 weeks since we closed and still have not been able to get an official payoff from Barclays. I am frustrated that this was put as a lien in the first place. They never sent a letter to me or called. I am reaching out to them to settle a debt that I believe is invalid and yet still cant get any response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-08
East Rockaway, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: I reported fraud on my Barclay card ending in XXXX. I received four letters ( 2 in XX/XX/2018 and 2 in XX/XX/2018 ) informing me that the account was close due to fraud. The letters stated that the account ending in XXXX was closed due to fraud, the fraud investigation has been completed and that you are not responsible for the reported fraudulent activity. Please allow up to 30 days for the consumer credit reporting agencies to remove any fraud-related information from your credit report. Today, the new account ending in XXXX has the fraud activity on it and the fraud has not been removed. I have been paying on my card with autopay for months and stop it in XX/XX/2018 ; when I realized that autopay was on. I owe nothing more on both accounts, Barclay card ending in XXXX and nothing more on Barclay card ending in XXXX. Please close these accounts and report both of them as fraud. This credit card has been a nightmare and I don't know what to do. I filed a police report as instructed by XXXX representative. XXXX Police Dept. Report CC # XXXX. I put in a dispute for fraud regrading Barclay card to the following consumer credit reporting agencies : XXXX and XXXX as well as security freezes on my credit accounts. Please help!
I paid approximately {$2000.00} from the {$14000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-04-08
Hutto, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Overcharged for something you did purchase with the card
Complaint: First off .... I am A-B-S-O-L-U-T-L-E-Y DISGUSTED with Barclay offshore support that further exacerbated problems when representatives that fail to grasp the English language.
XXXX I had 2 transactions decline on XXXX for {$50.00} ... I log into my account and see I have a balance of {$290.00} of a {$500.00} credit line.. Called about XXXX XXXX to get explanation.
The 1st level person stated there was a {$110.00} charge to XXXX, but I do not see in in my account, neither posted nor pending. Several issues turn up with her ability to address this matter ... But nonetheless, I see an error in a XXXX charge and ask to dispute.. The lady transfers me to ANOTHER person that does not fully grasp the English language.
Long story short, I got so frustrated with this language barrier ... I cussed her out and hung up the phone ... DISGUSTED!!!
My XXXX charge should have been {$55.00} as shown in previous months..??
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-04-08
Beechview, PA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-08
WI
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Barclay XXXX XXXX is a time share credit card that XXXX XXXX had me apply for so they could get there down payment from the presentation. After coming back from my vacation I found out XXXX XXXX misrepresented the program. I called credit card to dispute the charge. They said they cant because I have nothing it writing and they can't help with the verbal statements. Even though everything XXXX XXXX said was a lie they wont continue with the dispute.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-07
Asotin, WA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Closed with explanation
2019-04-07
Brighton, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: XXXX must have been hacked again. XXXX XXXX is a company that seems to not exist, yet has found a way to be on my credit report. I have called the number to try to get information about the account, but the number is disconnected. Which I figured because phone numbers in XXXX, NY do not have a XXXX area code. Furthermore, the zip code does not make any sense for it to be an address in XXXX, NY. Lastly, the account says that is XXXX years old, which just by time alone, it should not be on my credit report and it says that there were payments made recently on my behalf. I would LOVE to know who made the payments and from what account were the payments made. If this is a government agency, why haven't they contacted me yet?
Also, a Barclay 's account had appeared but that account was closed and removed years ago. Interestingly enough, it says that I have a {$1300.00} credit limit, but I do not actually have an account with that company.
Lastly, XXXX still has accounts on my credit reports ( all three reporting agencies ) that should be removed immediately due to their fraudulent mortgage practices as discussed in CFPB file number XXXX.
Thank you for your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-06
Houston, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Complaint: XXXX ... Hard Inquiry XXXX XXXX XXXX ... ... ... .Hard Inquiry XXXX XXXX XXXX Hard Inquiry XXXX XXXX XXXX Hard Inquiry XXXX XXXX XXXX Hard Inquiry XXXX XXXX & XXXX XXXX XXXX Hard Inquiry XXXX XXXX ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ..
XXXX XXXX XXXX on my report in collections I called all the companies and talked with someone and their customer service would not help and remove the negative items that is reporting on my credit because I did not authorize none of these companies ... ... This is not fair that someone can mess up your credit like this
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-04-06
Ventnor Heights, NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation