BARCLAYS BANK DELAWARE

2019-07-05

Houghton, WA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-04

Anaheim, CA

Closing an account

Checking or savings account: Savings account

Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-03

Thompsons Station, TN

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-03

Rochester, OH

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Complaint: In XX/XX/XXXX, I personally opened a Barclay Card XXXX Rewards card. This card ended in XXXX. The only purpose for this was to obtain a new laptop. The cost of the laptop was XXXX. I made no other purchases did any other activity related to this card ending in XXXX other than making the monthly. My initial plan was to paid about XXXX per month in order to get it paid off within 18 months under the deferred interest plan, which everything was paid in full by XX/XX/XXXX. In XX/XX/XXXX, i discovered that my identity was stolen. There were several credit cards and loans that were taken out in my name. I immediately took action and put a credit freeze. It took several months, but by early XX/XX/XXXX i had a good amount of things clean up and did a lot to clean up my name and removed all fraudulent activity that occurred. XX/XX/XXXX- I received a notice in regards to a lawsuit from Barclay Bank for the amount of XXXX. I immediately called Barclay Bank and eventually i was push to their collection agency that was handling and dealing with the balance. I talk to their collection agency and i reported the fraud and the identity theft. I waited over two weeks for them to send me the initial paperwork. I filled out the paperwork and i mailed it in. About a week later, i i received a notice stating that they have denied the fraud claim and i still owe the balance due. This came directly from their collection/fraud department. I called Barclay and requested the statements. I received the statements. I notice the following : There were three different accounts on the statements. Barclay never could not tell me why they denied the fraud. The accounts were : ending XXXX ending XXXX ( the one i used to by the laptop ) and the current one with the XXXX balance.- XXXX Card ending XXXX, the only activity on the statements had cash advances, balance transfers and interest, late fees..etc.. My complaint is as follows : I only ever opened one account, which ended in XXXX- Only balance was XXXX, credit limit of XXXX I have no knowledge of the other two accounts and the transfers were credit cards that i were also related to the fraud/identity theft as well. >Barclay Continues to denied the fraud claim >continues to move the court hearing more in the future >Does not give any explanation on why the fraud was denied >Their internal collections never contacted me related to account XXXX or XXXX >There was no other contact by their collection agency other than the lawsuit notification >They violated the credit card act of XX/XX/XXXX and it's as follows : ( see attached statements ) First late payment fee charge for account XXXX ( {$37.00} ) - Should be {$25.00} according to the credit card act of XX/XX/XXXX Initial other late fees due to me not be aware of this account was {$37.00} well and should be {$35.00}. They also violated the over the credit limit rules as well without my knowledge or prior authorization. As noted before, my credit limit was XXXX, the lawsuit is for XXXX. There was XXXX added on over the credit limit in balance transfers, cash advances..etc.. From XX/XX/XXXX to XX/XX/XXXX, there was nearly XXXX in just cash advances and transfers. >Barclay Never Called me in regards to these actions as suspicious activity >Barclay never called me in regards to the due balance >Late payment fees started at {$37.00} and were each month >Unable to explain why the fraud claim was denied >Unable to provide records >Allow this card XXXX to double the credit limit per the statements and did not call or contact me any type of way >Has the wrong phone number on file > went directly to a lawsuit without any other contact >violated credit card act XXXX >Claims the cash advance check was " signed by me '', which was able to obtain the copy of the check and that is not my signature, they do not have any material facts for this. >The majority the accounts open in this identity theft period was from March 2016-December 2016. >This account ending in XXXX was open in XXXX or XXXX of XXXX XXXX has not yet been able to tell me the exact date. or how this occurred.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-03

Lone Grove, OK

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-03

Carrigan, IL

Closing an account

Checking or savings account: Other banking product or service

Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-03

Struggling to pay your bill

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't work with you while you're going through financial hardship
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-03

Broomfield, CO

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-07-03

Long Beach, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: My identity was stolen and several accounts were opened fraudulently under my name. My checking account was compromised and money was taken. Ive had to close and open new bank accounts. Ive requested that these accounts be removed from my credit report and I have been unable to have this request fulfilled. For example Barclays of Delaware is reporting a account that is not mine on all 3 of my credit reports. For example I have disputed this with the credit reporting agencies and they advise that the creditor states the information is verified but neither the credit reporting agency or the creditor will provide any information other than saying they have verified the account. I have disputed this several times with the credit reporting agencies and have received no actual data to verify this or other accounts that were opened without my knowledge. Every dispute is closed stating the creditor verified the information but I receive absolutely no documents to prove this is my account. I will be suing soon.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-03

Phoenix, AZ

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Privacy issues
Complaint: I applied for a XXXX XXXX card. The company says the card is my father 's.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-03

Dayton, MN

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Charged too much interest
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-03

Boston, MA

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Complaint: DuringthepurchaseofticketsonFrontierAirlines,IsawabanneradforXXXXmilesanda{$100.00}statementcredit,followedbytheinstructionstoApplyatPurchase.Basedonpreviousexperiencewithbrandedcreditcardsaswellasthephrase"ApplyatPurchase'',IthoughtIwouldbeabletoapplyforthiscardattheandplacemypurchaseonitduringthisXXXXtransaction.WhenIgottothepaymentscreen,therewasnooptiontoapply,asshownintheattachedphotos.Placingthecursoroverthe"ApplyatPurchase''buttoncausedthemousetoturntoani-bar(notaclickablebutton). WhenIcalledcustomerservicetoinquire,IwastoldthatIhadtouseadifferentcardformypurchaseandthatIcouldapplyforthecardbuttheapprovalprocesswouldtake7-10daysandIwouldneedthephysicalcardtomakeatransaction.Withsomethingtimesensitivelikeairlinetickets,thisisbothunusualandinconvenient(andsurprisingly,nottoFrontier'sfinancialbenefit).However,mymainconcernisthatthisoffereddeal(a{$100.00}statementcreditandXXXXmiles)isnotavailablewhenacustomerappliesforthecreditcardinanyotherpartofFrontier'swebsite.Instead,itisanofferofXXXXmilesandnostatementcredit,receivableafterspending{$500.00}onthecardandpayingtheannualfee.Insum,thepromotionaloffershownonthewebsiteisnotactuallyavailabletoconsumers. WhenIcontactedFrontier,theyrepeatedlytoldmethatyoucanapplyforthisdealduringthepurchaseprocess.IwasunabletodosoonXXXXdifferentdevicesusingmultiplebrowsers.Thebuttonissimplynotthereontheuserend.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-07-02

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-02

Hilo, HI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-02

San Francisco, CA

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't increase or decrease your credit limit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-02

Chicago, IL

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-02

Wattenburg, CO

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-02

Key Biscayne, FL

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was result of identity theft
Complaint: Barclays card was applied for in XXXX for a timeshare. That was used for the down payment of {$4000.00} usd on XX/XX/2018. I have multiple cards and never got approved For an amount of {$4000.00} usd. The sales person in XXXX had to faked my annual income. That how I got approved so easily. I have asked Barclays for my application multiple times and they can not find it in their system. The timeshare purchased and was false and misleading information was given. I took it to litigation with XXXX which is the XXXX consumer protection. The time share was completely canceled. I asked the hotel chain to please return the XXXX they stated no it was out of there hands to dispute with the credit card. I never used the timeshare at all! I dont want anything to with the hotel chain! I do not find it fair that they lied to me and scammed me and I am responsible for paying the card when I will never use there services! I came into an agreement with Barclays to pay XXXX and change to have the card paid of as settlement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-01

San Gabriel, CA

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Complaint: This has not been addressed. I am still unable to use the card the day after he called. I left XXXX XXXX several voices mails and never received a call back. I am yet to use my XXXX Business Card, I did pay the annual fee of {$95.00} already and still am not able to use it. I've been testing a small purchase and have been denied daily since XXXX called me on XX/XX/2019. This is frustrating as this is the 2nd time I've filed a complaint and still unable to reach XXXX on his contact number. The company sent a letter on XX/XX/2019 " On XX/XX/2019, I replied to you advising the security hold on the above referenced accounts had been removed. Regrettably, due to an inadvertent internal error, the hold on the XXXX account was not removed. This has been corrected and verified that the security hold on the above referenced XXXX card has been removed. Due to the inconvenience, we have added XXXX XXXX miles to your account. You should see this reflected on your next billing statement. I regret any inconvenience this sitation has caused you. '' Unfortunately the hold is still active and not removed and I have been attempting to make a small purchase daily but it's still unusable at this time, the security hold is still in there. I am requesting someone higher than XXXX XXXX to address this matter as I was reassured on hold was removed and cards were ready to be used on two events ( XX/XX/2019 and XX/XX/2019 ). Yet I was attempting to charge the card on a very small test purchase daily since XXXX XXXX XXXX, 2019 without succession.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-01

Hanceville, AL

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-01

Nyc, NY

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Delay in processing application
Complaint: Barclays is a disaster. I applied for the XXXX Business Card. My credit was approved. I was personally verified. Then it went to business review for final approval. This department is a disaster and I believe that they are putting personal information at risk through a complete lack of care and mismanagement. First, they told me 5 - 7 business days for processing time. Then I was told there were too many applications and it would take longer. I followed up today and a gentleman took more information from me - supposedly to expedite the processing of my application - and told me it would be completed shortly as the application was already open. Then I called back to get clarification if I'd receive a letter or a call for additional information. The man told me it would be ANOTHER 5-7 BUSINESS DAYS EVEN THOUGH I HAD ALREADY WAITED THE PROLONGED WAIT TIME AND WAS TOLD EARLIER IN THE DAY IT SHOULD BE DONE SOON. He refused to let me speak to a manager to understand why my information was being mismanaged and the first man could access my application but the second couldn't. He also couldn't tell me what happened to the information I provided the first man. I'm scared that this is little more than an identity theft right within Barclays taking people 's personal information bit by bit instead of properly processing applications. They say they are processed in the order they come in. Then why was mine started and not completed today - presumably with others being worked on between? Barclays needs to 1 ) process applications in a timely manner which they absolutely do not 2 ) provide accurate updates on applications 3 ) install safeguards for information because it seems to disappear into space. Their practices are terrifying.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-07-01

Jersey City, NJ

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-07-01

Brooklyn, NY

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-07-01

Allamuchy Twp, NJ

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with non-monetary relief

Timely Response

2019-06-29

Montgomery, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: Store credit card

Overcharged for something you did purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response