BARCLAYS BANK DELAWARE

2015-07-15

Lynn, MA

Delinquent account

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-15

PA

Customer service / Customer relations

Credit card:

Complaint: I pay my balance in full every month prior to the due date, but when I do every few months the company puts a hold on the account and will not release the payment.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-15

Raleigh, NC

Other

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-07-14

Scottsdale, AZ

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: I am filing this on behalf of my mother who is in XXXX. Barclays Juniper had an open charge account in her name. XX/XX/XXXX they initially reported suspicious activity to me on her account via e-mail. I immediately reported it as fraudulent per their electronic website. In XX/XX/XXXX they sent a statement showing the fraudulent balance, requesting payment. This time I sent them a letter requesting they remove the charges. In XX/XX/XXXX they again sent me notice of suspicious activity. This third time I called their security number and once again reported it as fraud. I was ultimately hung up on by their agent without letting me finish what I was saying. After that I sent them a certified letter informing them to close the account immediately and that any repeated attempts to collect the disputed amounts would be referred to authorities. On XXXX XXXX they once again sent a form letter indicating the amount of {$260.00} is due and providing the methods that the amount can be paid. We have notified them four times and they refuse to remove the amount and keep requesting payment. We have done everything in our power to resolve this with the company but continue to be unsuccessful so we are forwarding this to you as an official complaint. Thank you for your help.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-07-14

Jupiter, FL

Other

Credit card:

Complaint: On XXXX XXXX, 2015 I contacted Barclay Credit Card Customers Service. I inquired about using my reward points for purpose paying the minimum balance owed of {$41.00}. The Representative for Barclay Credit Card stated I can use my rewards points to pay on my balance owed. I stated I wanted to use XXXX points, Which equal to {$25.00}. The Rep for Barclay stated the {$25.00} would be applied to my minimum balance owed and I must send the remaining balance of XXXX before XXXX XXXX, 2015. On XXXX XXXX, 2015 I log into Barclay Website to review my online account, which indicated Barclay Credit Card received the remaining payment of {$16.00} on XXXX XXXX, 2015. {$25.00} + $ XXXX {$41.00}. On or about XXXX XXXX,2015 I log into Barclay website and notice an alert of pass due amount of {$25.00} plus late fees. On or about XXXX XXXX, 2015 I contacted Barclay Credit Card Customers Service and inquired about the pass due amount. The Rep Stated I only sent in {$16.00} leaving a balance owed of {$25.00} plus late fees. I explained to the Rep I used XXXX points which is equivalent to {$25.00} plus I mailed in the remaining balance of {$16.00}, which equal a total amount of {$41.00}, the minimum balance owed. On or about XXXX XXXX, 2015 the Rep for Barclay Credit Card stated the XXXX points, which equal to {$25.00} are not allowed/ can not be used to pay toward minimum balance owed. I explained to the Rep I inquired/ask a Customers Service Rep on XXXX XXXX, 2015 about my rewards points and can I use them to pay on my minimum balance owed? The Rep Stated Yes and further stated the XXXX reward points= {$25.00} will be applied to the minimum balance and I must send in the remaining balance of {$16.00} before XXXX XXXX,2015. A Rep on or about XXXX XXXX, 2015 stated the Representative on XXXX XXXX,2015 gave me incorrect information. I stated to the Rep on or about XXXX XXXX, 2015 the information I received from the Customer Service Rep on XXXX XXXX, 2015 I relied upon and made a decision base on that information to use my rewards point toward my minimum payment owed. On or about XXXX XXXX, 2015 I requested the Rep to listen to the recording of the Rep and myself on XXXX XXXX, 2015. The Rep contacted me after inquiring about the recording of XXXX XXXX, 2015 and stated Barclay Credit Card will waive any and all late fees due to the incorrect information I received by the Customer Service Rep, but requested the {$25.00} because reward points are not allowed for payment, which I sent. On XXXX XXXX, 2015 I attempted to make a purchase at XXXX XXXX in the amount of {$5.00}, Which was declined XXXX. On XXXX XXXX, 2015 I contacted Barclay Card about the declined and the increase in my minimum balance of {$78.00}. The Rep Stated my account is in good standing and I have the available funds and it must be the error of the merchant processing the purchase, he further stated he would look into the minimum balance increase. On or about XXXX XXXX, 2015 a Barclay Customers Service Rep contacted me about the increase in the minimum amount due of {$78.00}. She stated something in regard to the increase, but it was not clear me the reason for the increase of the minimum balance. On XXXX XXXX, 2015 I attempted to make a purchase at XXXX in the amount of {$20.00}, which was declined. On XXXX XXXX, 2015 I contacted Barclay Customer Service about the purchase being declined. The customer service rep stated as a result of the late payment of {$25.00} these issues are present until I make a payment of about {$1.00}. The Issues are, increase in minimum amount due, no cash advance, and decline of purchases. I relied upon information from Barclay Rep, I could use my reward points to pay toward my minimum balance, as a result of the incorrect information from Barclay Rep my minimum balance owed has increased, I ca n't get cash advance, and making a purchases using my Barclay Card are being declined. Barclay is at fault for the incorrect info
Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: Yes Timely Response

2015-07-13

Emerald Hills, CA

Customer service / Customer relations

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-07-13

Fort Lauderdale, FL

Closing/Cancelling account

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-13

Las Vegas, NV

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: Barclay Card Servicing is the worse card servicer. I had to file a dispute XXXX for unauthorized fraud transactions. The first time it was n't inputted in the system correctly according to the representative, the second time it was acknowledged and I received a dispute number. However, no provisional credit was given and the account was marked past due because nothing happened for a month. I called today XXXX and inquired again and it was stated by the rep. that he will put in the provisional credit today. That 's a month since my dispute was accepted so it appears they do n't care about timing and really addressing customer issues and concerns. They want to hurry up and get you off the phone right away without listening to what exactly you need. Please look into Barclay Cards as they are definitely the worse when it comes to handling fraud transactions or looking into unauthorized transactions.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-07-10

Vienna, NC

Billing disputes

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-07-10

Garrett Park, MD

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: I received at least XXXX emails regarding a credit card that was activated in my name, which I do not have and did not apply for.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-09

Reno, NV

Late fee

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-07-09

Succasunna, NJ

Privacy

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-09

CO

Other

Credit card:

Complaint: HelloI am contacting you because I keep having problems with XXXX of my credit card. This is the second month when this company classifies my payment as late. I filed a complaint to you about this company in the past but this credit company fails to correct the issue. More specifically, I can see that my XX/XX/XXXX payment is classified as late ( please see page XXXX of the attachment ) despite the fact that I became enrolled in auto-payment XX/XX/XXXX. Below are the details : Date I received an email confirmation from XXXX XXXX rewards regarding my auto-payment enrollment ( please see pages XXXX and XXXX of the attachment ) : XX/XX/XXXXDear XXXX, You have modified all your scheduled repeat payments on account ending in XXXX. Please review the following information for accuracy : Type : ModifiedReference ID : XXXXPayment Date : Monthly on the day of your payment due datePayment Amount : Minimum payment dueBank Account Name : XXXXAfter payment method modification, the monthly statement ( which is attached for your records ) was issued for the following statement Billing Period : XX/XX/XXXX - XX/XX/XXXXIt clearly states : Activity for Z. - card ending in XXXXTrans Date Posting Date Transaction Description AmountXXXX/XXXX XX/XX/XXXX Payment Received XXXX XXXX XXXX - $ XXXXAlso the last statement ( attached ) clearly shows that I am enrolled in the automatic payment as stated in the " Customer news '' section ( on the left ) : Customer NewsREMEMBER ... YOU ALREADY SCHEDULED YOUR PAYMENTThis month the minimum payment due of {$25.00} is scheduled to be paid on XX/XX/XXXX. Thank you for taking advantage of our Repeat Payment feature ; it 's an easy way to make sure your account stays current. I immediately contacted XXXX XXXX rewards card to let them know that I am enrolled in auto-payment and I received the following response : Dear XXXX : Thank you for contacting us regarding your XXXX XXXX XXXX XXXX. We appreciate the time you have taken to send us this communication. We understand your concerns and apologize if you have received anything less than superior service from us. We strive for excellence and appreciate the time you have taken to provide us with this feedback. We will ensure that your comments are forwarded to the appropriate department. Upon careful review we can confirm that the account is not enrolled in auto-pay and the payment was cancelled last XX/XX/XXXX. We hope you find this information helpful. We appreciate your business and look forward to continuing to service your financial needs. If you have any other questions and concerns, please reply to this message. Sincerely, Customer CareThis response states that although I received an email confirming that I am enrolled in auto-pay, the monthly statement shows the same, the priceline visa rewards card keeps classifying my payments as late. I had a similar story with this credit card company XX/XX/XXXX which obviously had issues with their website and they reported my payment as late XX/XX/XXXX. During that time I had the same problem with Auto payment enrollment confirmation and this credit card company reported my late payment to credit bureau which negatively impacted my credit history. I wrote them nicely to ask to correct the issue but they refused to help me. I was unable to receive good credit cards as well as obtain a credit because of these issues. This is the XXXX compliant regarding XXXX rewards card and I never complaint about any other credit card in several years. Please help. Thank youXXXX
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-07-09

Milwaukee, WI

Billing disputes

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-07-09

Jupiter, FL

Customer service / Customer relations

Credit card:

Complaint: Complaint XXXX settled all of my credit cards with a lawful financial instrument under XXXXThere are no rules regarding how debts are to be settled as long as lawful. Banks are misreporting : Barclays, XXXX, XXXX Bank, XXXX and XXXX XXXX. Credit report shows a charge off but they never returned the instrument and under XXXX XXXX states that even if the settlement is declined or rejected the debt is settled. Notwithstanding that all these banks and credit reporting agencies received the complaint, they have been trying to duck and dive around the law. I need help getting this cleared off my credit reportI am an insurance agent and companies with whom I contract are denying my applications and it is affecting my income
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-07-09

Brooklyn, NY

APR or interest rate

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-07-09

Philadelphia, PA

Closing/Cancelling account

Credit card:

Complaint: 1. On XXXX XXXX, I read my XXXX Red MasterCard statement and there are XXXX charges appeared fraudulent ( total {$250.00} ). I called in right away and I was assured the account was closed, and amount under investigation. 2. I received phone calls asking me to pay, I refused and spoke with various people and again reassured that the account was closed and I am not responsible for the amount ; just wait for the paperwork. 3. On XXXX/XXXX/15 someone called my husband ( whom is not on the credit card ) and he paid ( total {$250.00} ). I called my bank to dispute the amount as soon as he told me that he paid the above amount.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-07-08

North Hollywood, CA

Other

Credit card:

Complaint: Recently I was notified that Barclays Bank DE had placed an inquiry on my credit report with XXXX. I want this inquiry removed because I have never applied for a Barclays credit card and it was not authorized by me.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-07-07

Arlington, CA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-07

Chicago, IL

Communication tactics

Debt collection: Credit card

Frequent or repeated calls
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-07

Jersey City, NJ

APR or interest rate

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-07

NJ

APR or interest rate

Credit card:

Complaint: I have a XXXX credit card through Barclays and I was just charged some kind of deferred interest, of which they provided no advance warning, of over eight hundred dollars in a single charge. I was steadily paying off this balance and was XXXX XXXX dollars below my credit limit, and now I am, out of nowhere, XXXX XXXX dollars over my credit line. I do not understand why they are just allowed to do this, which completely messes up my credit and short term budgeting, which no warning or clarification. Please help me deal with them to try to get this egregious charge taken off of my account. Do n't they have to provide notice or explanation? If they were about to charge me XXXX XXXX dollars of interest, should n't they have notified me, since they notify me automatically every XXXX month when a payment is due.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-07

Philadelphia, PA

APR or interest rate

Credit card:

Complaint: We were offered 0 % interest convenience checks from Barclays Bank, and used XXXX of them before the expiration. On our next bill we were charged interest on this check, we contacted the bank at least XXXX times by phone and e-mail, sent them all of the requested back up and have not had this matter resolved. At this point we are being charged over {$100.00} interest for this 0 % convenience check, we need relief from this bank.
Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-07-05

CO

Other

Credit card:

Complaint: helloFirst I 'd like to let you know that removed my full name leaving only initials for security purposes. I am contacting you with regard to XXXX rewards card. This card classified my payment as late from XX/XX/XXXX ( saved the webpage for your records XXXX. I reviewed the account and I can see that I modified my payment method on XX/XX/XXXX XXXX an email was sent to me ) below is the details : Type : ModifiedReference ID : XXXX Date : Monthly on the day of your payment due datePayment Amount : Minimum payment dueBank Account Name : XXXXAfter payment method modification, the monthly statement ( which is attached for your records ) was issued for the following statement Billing Period : XX/XX/XXXX - XX/XX/XXXXIt clearly statesActivity for XXXX XXXX - card ending in XXXX Date Posting Date Transaction Description AmountXXXX/XXXX XX/XX/XXXX Payment Received BANK OF XXXX - $ XXXXThis clearly states that the credit card company received the payment on XX/XX/XXXX yet informed me that the payment is late. Moreover, when I login on the credit card personal webpage ( on XX/XX/XXXX ), it states that the payment is overdue last payment received {$25.00} XX/XX/XXXXI had a similar story with this credit card company XX/XX/XXXX which obviously had issues with their website and they reported my payment as late XX/XX/XXXX. During that time I had problems with Auto payment enrollment confirmation and this credit card company reported my late payment to credit bureau which negatively impacted my credit history. I wrote them nicely to ask to correct the issue but they refused to help me. I am attaching my credit report which shows that I never been late on any other credit card yet XXXX rewards card is causing me a lot of trouble. I was unable to receive good credit cards as well as obtain a credit because of these issues. I am an elderly person and the whole story causing me a huge distress. Please help. Thank you and XXXX bless you
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-07-04

Phoenix, AZ

Billing disputes

Credit card:

Complaint: Complaint against Barclay MastercardThe transactions listed below are how they show on my statement : On XXXX XXXX : wrote a check {$6200.00} to make payment on bill ( note : i wrote numbers correctly as {$6200.00}, but mistakenly wrote words out to read " XXXX XXXX and XXXX dollars '' ) ( so that amount {$6000.00} should be the correct amount credited as my payment ) XXXX " ARC Payment received '', account credited $ XXXX " encode error '' account debited $ XXXX " misposted payment '' : account credited $ XXXX ARC Pay returned per bank : XXXX Encode Error Returned : account credited $ XXXX Encode Error Returned : account debited $ XXXXXXXXWith this last " encode error returned '' as a debit, effectively the {$6000.00} that the company cashed has just disappeared. It has not been returned to my bank account. It has not been credited to my account. My account looks like it never happened. As stated above, these transactions are as they appear on my side of the account. XXXX is not when those transactions occurred because from XXXX until this evening XXXX I have had several phone calls to the company, getting a different manager each time, each of whom tells me ( after reading through previous person 's notes and my explanations ) that they will get it taken care of etc. Has not happenedFollowing are dates of my phone calls..each XXXX being initiated by me:XXXX Manager : XXXXXXXX/XXXX ( while I am on vacation ) ( I do n't wait to speak to someone ... I am on vacation ) XXXX XXXX conference call w/my bank on the line ( will get back to me personally ) XXXX PM XXXX XXXX XXXX conference call w/my bank on the line ( will get back to me personally ) XXXX XXXX ( I received this call..only call I had yet received ) XXXX XXXX..got disconnectedXXXX/XXXX I called back : XXXX phone call XXXXXXXXEach person in this chain assured me that their error ( s ) would be corrected and they would get back to me within XXXX hours. No one ever got back to me. ( though I just spoke w/shay this evening. I am expecting a call from her XXXX Monday XXXX/XXXXDuring this time, Interest charges, and payment return fees have been being debited to my account, each time I have said to reverse them. Again my side of the account showing all transactions taking place on XXXX Interest Charge Adjustment : account debited : + XXXXXXXXpurchase interest charge : account credited : XXXXXXXXreturn payment fee : act. debited XXXXXXXXreturn payment : acct credited XXXXXXXXInterest charge purchases : acct. debited XXXXXXXXInterest Charge Adjustment : acct credited : -XXXXXXXXInterest Charge Adjustment : acct. credited XXXXXXXXInterest Charge Purchases : acct. debited $ XXXXXXXXComplaint : Barclay made error close to 2 months and it has not been resolvedI, the consumer, can not reach a higher level person to take care of the problem. I am sent in XXXX XXXX person in charge of the caseTHE CREDIT CARD COMPANY has manipulated my account with no transactions taking place. The credit card company is creating them with " encode error '' descriptions. Customer has no ability to get issue resolved immediately or to his or her satisfaction because the " manager '' structure is designed to continue to pass the customer off indefinitely all the while the company does what it wants with the account. All I can view is my statements, and transaction dates on my statement do not reflect real time.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response