BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 14
2019-09-12
Saint Clair, MO
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: I have had a Frontier Mastercard from Barclays for several years. I have earned over XXXX points.
I have been inactive with this card for almost 2 years due to serious eye problems that kept me from using the computer, reading clearly, or having screen time.
After XXXX operations and XXXX doctors I am doing much better. I am now able to at least call people and read simple things with a magnifying glass.
When I called the company for an update on my points I was told that they expired two days before I called. I called on Tuesday the XX/XX/XXXX. Seems odd.
No amount of reasoning with the rep was successful.
The card company has had zero correspondence with us.
The total points that have been confiscated are XXXX, XXXX -- -about {$400.00} lost.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-09-11
Waterford, MI
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-11
Astoria, NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-11
East Rockaway, NY
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-09-11
San Francisco, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-11
Belvedere, GA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-10
Tampa, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-10
WA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: A payoff was submitted to my credit card company on XX/XX/XXXX through an escrow account and the credit card company cashed the check on XX/XX/XXXX but didn't apply it to my account.
I called an opened a case with them on XX/XX/XXXX # XXXX and they advised me that the payment was not applied to my account but to a general clearing account. They are trying to track it down and as of today, they can not find it to apply to my account. The payment was for {$14000.00}.
I was advised that my next payment is due in 2 weeks and they hope to find it by then.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-09-10
Ellenton, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: XX/XX/XXXX i had serious XXXX XXXX. XXXX XXXX XXXX XXXX. Fell behind in monthly payments to Barclays card account # XXXX. Caused by not working during this time of recouping from XXXX '. Called Barclays to discuss hard ship account handling as they offered me assistance. Notes of telephone chat on XX/XX/XXXX are included. Clearly understood what i heard from rep over tele thus my notes are accurate. Rep ' name was XXXX ( spelling? ) at Barclays. I started paying agreed to payments right away. EAch subsequent month was paid on time. THE ISSUE, WE AGREED TO DUE DATE BEING XXXX-XXXX BUT THEY show due date as XXXX. I'm retired so i only receive pension income once monthly on XXXX wednesday. The due date agreed to would allow me to ALWAYS BE ON TIME by XXXX monthly. They've reported me late every month now under their HARD SHIP agreement, to each of the bureaus. BArclays has caused me great harm in their poor handling of this HARDSHIP account. NOT once have i been late on ANY monthly payment due date of XXXX. Further, they have added to my balance other charges NEVER agreed to. ALSO, bank records are proof herewith that each and every monthly payment was on time for the agreed to due date of XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-10
Federal Way, WA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-10
NH
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: Barclay shows payment due amount, and when I make the payment, they use it to credit the month I already paid. This is not the first or second time they did this to me, this is done to take away my 9.99 % Fixed interest rate. The first time they did this, I didn't catch it until I saw they said I didn't make a payment last month, and raised my interest rate to some super high amount, and put me to a Variable rate instead of a Fixed rate I had. I contacted many Officials that couldn't help, but XXXX XXXX XXXX Office got involved and said if I pay the three months of payments I owed ( While I was arguing with Barclay ), they would put everything back as was. I immediately made the payments and all was good ( for one month ). After that month Barclay decided to XXXX up my interest rate again, and put me back on variable rate. I once again contacted XXXX XXXX XXXX XXXX and the again got it straightened out. I had to watch online to see when a payment due amount is shown, before making a payment. Once again it had shown an amount due, so I made the payment, and once again they credit it for the prior month ( on purpose to remove my low interest rate? ). I called and asked them to change it for the correct month, and they said they couldn't, and I had to pay a second payment that month to correct it, or ask my bank to request the money back, witch could take more than 25 days. I had the same problem, and Barclay said they can't fix it. Barclay has no logical reason for doing this, and should be stopped. This time I have taken a screen shot before making the payment to prove what they are doing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-10
VA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I was in XXXX XXXX XXXX XXXX XXXX 2019, with my granddaughter and attempted to pay for a taxi with my credit card from Barclay. The driver could not get the charge to go through and I ultimately paid him with cash as I did for all subsequent cab rides during that trip. Those rides averaged $ 15- {$20.00} each, paid in cash. The credit card company charged me {$180.00} for a single cab expenditure. Barclay asked me to provide them a receipt, which I did not get since I paid cash. Barclay can not provide a signature from me for this charge, since there was no transaction. Barclay has now denied my dispute and I have again appealed to them but have heard nothing and the charge is still on my statement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-09
NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I have contacted the credit card company numerous times to please note that they are not accurately reporting my actual account and that they have duplicated accounts on my reports. This is impacting me severely as i am now in several job interviews and that question comes up that you have two accounts with the same company and one is satisfied and the other is shown as derogatory and they are for the same accounts. Please see the following : ECOA / WHOSE B / B BARCLAYSBK XXXX***** ACCT TYPE REV REPORTED XX/XX/XXXX HI CREDIT {$5400.00} PAYMENT {$0.00} 30 2 60 1 90+ 5 PAID CHGOFF SOURCE XXXX/XXXX/XXXX TERM - OPENED XX/XX/XXXX BALANCE {$0.00} PAST DUE {$0.00} XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX MO REV 62 LAST LATE XX/XX/XXXX DLA XX/XX/XXXX CONSUMER DISPUTES AFTER RESOLUTION ; ACCOUNT PAID FOR LESS THAN FULL BALANCE ; PAID CHARGE OFF ; SUBSCRIBER REPORTS DISPUTE RESOLVED-CONSUMER DISAGREES EXPLANATION : OUTCOME : 005 ECOA / WHOSE B / B BARCLAYSBK XXXX***** ACCT TYPE REV REPORTED XX/XX/XXXX HI CREDIT {$5000.00} PAYMENT {$0.00} 30 1 60 1 90+ 4 CHARGE OFF SOURCE XXXX/XXXX/XXXX TERM - OPENED XX/XX/XXXX BALANCE {$0.00} PAST DUE {$0.00} XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX MO REV 99 LAST LATE XX/XX/XXXX DLA XX/XX/XXXX CONSUMER DISPUTES THIS ACCOUNT INFORMATION ; CONSUMER DISPUTES AFTER RESOLUTION ; CHARGED OFF ACCOUNT ; TRANSFER/SOLD ; SUBSCRIBER REPORTS DISPUTE RESOLVED-CONSUMER DISAGREES
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-09
Jupiter, FL
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: On XXXX i made a ph pmt of {$1000.00} to XXXX from my checking.
The pmt somehow was applied to the incorrect account ending XXXX by the Barclays.
I made the pamt correctly their system mis-applied my pmt.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-09
CA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: I opened an Adadvantage Aviator Business card on XX/XX/2019. I received the card, but it was locked pending business verification. I sent in business verification documents, but after over 2 months, the customer service representative said that the documents had not been reviewed yet and my account was still locked. The annual fee had already been charged for a card that I could not even use. Therefore, I closed the card and was told the annual fee would be refunded.
The following month, I received a statement showing that I owed the amount of the annual fee. I called Barclays 's customer service and was told the previous representative made a mistake and the annual fee was not waived. The new customer service representative said they would refund the fee.
The following month, I received a statement showing that I owed the amount of the annual fee as well as a late fee. I called Barclays 's customer service and was told the previous representative made a mistake. The new customer service representative said they would refund/waive the annual fee and the late fee.
This cycle has continued for over 3 months, and the credit card account ( which was locked immediately after I received it, and which I never was able to use ) still shows a balance from the annual fee and late fee, despite multiple customer service representatives saying they would fix it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-09
Houston, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I filed a dispute for {$32.00} ( original transaction was {$64.00} ) with Barclays on my XXXX Visa card. The dispute team looked at the wrong refund ( {$55.00} ) and mistakenly assumed that this refund matched the {$32.00} refund. I've called and asked them to reverse the rebill amount and they said the only way to re-open the dispute was to send them a hard-copy letter stating I wished to re-open the dispute.
My user agreement rights states that IF HARDCOPY LETTERS ARE NOT POSSIBLE FOR YOU, PLEASE CALL THE NUMBER ON THE BACK OF YOUR CARD AND WE WILL HELP YOU. I've called that number but the ONLY way for users to reach the dispute department is through letters. There is no way to email or call them which is insane and incredibly limits how they can be contacted when the dispute department has messed up their job and mistakenly closed a dispute.
I am now missing {$32.00} that should rightfully have been refunded to me because of their mistake.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-09
West Brandywine, PA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: BARCLAYS BANK OF DELAWARE REFUSING TO ACCEPT PAYMENT FOR DEBT THAT HAS CAUSED A LIEN ON MY PROPERTY.
A lien was put on my property back in XXXX after a credit card debt was not paid. Barclays put a lien on my property which I only became aware of 2 months ago ( XX/XX/XXXX ) since I was trying to refinance my home. My ex-husband ( who caused the credit card debt ) had recently signed off the deed and my attempts to resolve the issue have failed, due to lack of cooperation and information from Barclays in order for the debt to be paid.
The credit card debt was sent to a lawyers office in charge of collections for the credit card debt. This was temporary and we were told by his office that the debt was back in Barclays hands.
Barclays has refused to accept the payment to tell us where the payment should be and that if we did send a payment we would NOT get a receipt.
The lien on the property wont go away until the debt is paid. We have the money to pay this debt but we are told that they cant give us information on this account and they cant talk about it. For a month now ( starting XX/XX/XXXX ) we have tried to contact Barclays using many different phone numbers in order to somehow get an answer.
( In comparison, XXXX XXXX sent a letter stating the amount of the debt for that card and that once it was paid the lien would be removed -- we received the letter within 48 hrs ) It is incomprehensible that Barclays is not being helpful in order that they receive the {$5000.00}. We want to pay this so the lien is taking off the property. We hope someone can help us through this frustrating time. ( penalties are still being added to the account each day since we cant pay for it. Settlement has been cancelled once due to this situation.
BOTTOM LINE : We need Barclay 's of DE to tell us how we can pay off the debt that is owed to them. An address, a receipt and a letter to let us know that the lien will be removed once the debt is paid! Only then can I move forward with refinancing this home.
Thank you,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-08
Houston, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: My credit card balance transfer checks were stolen and then used without my authorization. I do not know who used it and how they got my checks.
The check was deposited into a Trucking company account that I do not know and can not locate that company either.
My credit card company is now asking me to pay for this fraudulent transaction.
Please help me as I did not use this check and did not authorize it either.
Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-08
Burlingame, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: For 3 years I paid {$89.00} /year to accumulate points using a XXXX XXXX and Barclay 's Bank and Master Card account.
They opened 2 accounts in my name and said I could not use any points from 3 trips each year to XXXX until I merged both accounts, which I tried over and over to do.
I even paid the " one free checked bag per flight '' {$25.00} fee for {$150.00}.
Lately, XXXX XXXX has said I never used their mileage card to purchase the 3 round trip tickets.
I looked in boxes full of old paperwork, and looked.
Then XXXX XXXX sent me this mileage expiring trade offer!
I think this PROVES I did use XXXX XXXX mileage card those 3 years and 3 trips to XXXX.
XXXX, a financial institution lied, who would have thunk!?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-08
Patterson, MD
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Complaint: In XX/XX/2019 the balance on my Barclay 's credit card account was {$0.00} however a bank error resulted in charging a minimum interest payment of {$.00} each month. I became aware of this charge and contacted customer service on XX/XX/XXXX. After spending a long time on the phone the agent confirmed that this interest payment is due to a bank error and that steps would be taken to remove any interest fees from my account, reinstate the account, and inform the credit bureau reporting companies. As of XX/XX/XXXX, there is no evidence of Barclay 's making any of these fixes. This is damaging to my otherwise impeccable credit history and is causing me great anxiety. Please advise on what steps can be taken to have this corrected by Barclays.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-09-07
Lithia Spgs, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-06
Foothill Ranch, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: Credit Card Company : Barclaycard XX/XX/2019 I cleaned out my apartment, throwing away a bunch of junk / clutter.
XX/XX/2019 I received a fraud alert around XXXX that my Barclaycard Credit Card had been used at a local XXXX. The fraud transactions totaled to {$130.00}.
I called Barclaycard and confirmed that the transaction was NOT made by me.
At the time, I believed that the physical credit card was safe at my home and I told this information to Barclaycard.
Later that day I realized that the card was actually missing -- it was likely thrown out by accident from the day before. I did not update Barclaycard with this information as I believed that all I needed to do was confirm that the charges weren't made by me ( which I had done earlier that morning ).
XX/XX/2019 I received a letter in the mail from Barclaycard -- they determined that the transaction was " valid '' and therefore the balance of {$130.00} were to remain.
XX/XX/2019 I called Barclaycard at their fraud services line ( XXXX ) to dispute their decision to mark the fraudulent transactions as valid.
They said that because the physical card was used, and that I didn't declare it stolen, so they decided not to consider it fraud.
They said the only way to further dispute is to send a letter with documentation proving that the charges weren't made by me ( I don't know how to prove this with documentation ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-09-06
Harrisonburg, VA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was already discharged in bankruptcy and is no longer owed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-06
Belle Isle, FL
Fees or interest
Credit card or prepaid card: Store credit card
Charged too much interest
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-06
New Port Richey, FL
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation